Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • alejandroportsv
  • Newbie
  • 730 Views
  • 5 replies
  • 2 likes
  • Other
  • 730 Views
  • 5 replies
  • 2 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17253 Views
  • 8 replies
  • 1 likes
  • Other
  • 17253 Views
  • 8 replies
  • 1 likes

Use Spotify at work without mobile phone or desktop app

My work is banning the use of mobile phones at our desks for security reasons but they're happy for us to listen to music using mp3 players/ipods as long as they don't have a camera. I know you can get spotify on the ipod touch, but as it has a camer...

  • Newbie
  • My work is banning the use of mobile phones at our desks for security reasons but they're happy for us to listen to music using mp3 players/ipods as long as they don't have a camera.  &nbs...
  • user-removed
  • Not applicable
  • 3119 Views
  • 1 replies
  • 0 likes
  • Spotify at work
  • 3119 Views
  • 1 replies
  • 0 likes

Problem with webplayer, bug?

Hey together, since two weeks I have a problem with the web player, it stops frequently in the. Sometimes after 2 or 5 min. or after an half hour but more than once on a day. I don't have a premium version so there is a small banner between player an...

  • Newbie
  • Hey together,   since two weeks I have a problem with the web player, it stops frequently in the. Sometimes after 2 or 5 min. or after an half hour but more than once on a day. I don't have a ...
  • 613 Views
  • 0 replies
  • 0 likes
  • Other
  • 613 Views
  • 0 replies
  • 0 likes

Cannot find play queue on the new Spotify Web Player

Hi, I have been using the Spotify Web Player, the one with a newer look, for a few days. In the previous Web Player layout, I could find the play queue button easily. But now I cannot find it. Does anyone know where it is?

Screenshot (80).png
  • Newbie
  • Hi, I have been using the Spotify Web Player, the one with a newer look, for a few days. In the previous Web Player layout, I could find the play queue button easily. But now I cannot find it. Does a...
  • missannie
  • Newbie
  • 10297 Views
  • 15 replies
  • 9 likes
  • Web Player
  • 10297 Views
  • 15 replies
  • 9 likes

kCFErrorDomainCFNetwork error 310

hello, in the network of the institute, on all windows pc we can connect to spotify both in client and browser mode, while on a mac computer there is the error code offline on the desktop client while on the safari browser: safari can not connect to ...

  • Casual Listener
  • hello, in the network of the institute, on all windows pc we can connect to spotify both in client and browser mode, while on a mac computer there is the error code offline on the desktop client whil...
  • 3309 Views
  • 0 replies
  • 0 likes
  • Connect
  • 3309 Views
  • 0 replies
  • 0 likes

Asus Chromebook Web player

so my chromebook usually lets me use spotify when im at school because its unblocked but as soon as i get home it come up with this and i re load it everytime but it still doesnt work??web player SS

Screenshot 2018-02-22 at 2.01.42 AM.png
  • Newbie
  • so my chromebook usually lets me use spotify when im at school because its unblocked but as soon as i get home it come up with this and i re load it everytime but it still doesnt work?? web player...
  • 439 Views
  • 0 replies
  • 0 likes
  • music
  • 439 Views
  • 0 replies
  • 0 likes

Album Covers

It would be great if you could click on the album covers in the "four square" on a playlist/radio in order to see what it is. P.S. I'd really like to know what the albums are in the 90's radio four square.

  • Newbie
  • It would be great if you could click on the album covers in the "four square" on a playlist/radio in order to see what it is. P.S. I'd really like to know what the albums are in the 90's radio four s...
  • 324 Views
  • 0 replies
  • 0 likes
  • 324 Views
  • 0 replies
  • 0 likes

No puedo escuchar musica

Hola!Me llamo Nicolas GriljTengo un problema con la aplicacion oficial Spotify.Desde que llegue a Europa no puedo escuchar musica y nose porque hay alguna manera de resolverlo si es que se puede.

  • Newbie
  • Hola! Me llamo Nicolas Grilj Tengo un problema con la aplicacion oficial Spotify. Desde que llegue a Europa no puedo escuchar musica y nose porque hay alguna manera de resolverlo si es que se pued...
  • 504 Views
  • 0 replies
  • 1 likes
  • Samsung
  • 504 Views
  • 0 replies
  • 1 likes

Spotify App on Samsung Gear Fit 2 Plays Music on Phone instead of Bluetooth Headphones

I have a premium family membership on Spotify. I have the app loaded on my Samsung Gear Fit 2. When I try to play my downloaded playlist from the Gear Fit 2 to my headphones (which are properly paired), the music starts playing on my phone instead. I...

  • Newbie
  • I have a premium family membership on Spotify.  I have the app loaded on my Samsung Gear Fit 2.  When I try to play my downloaded playlist from the Gear Fit 2 to my headphones (which are pr...
  • 589 Views
  • 0 replies
  • 0 likes
  • 589 Views
  • 0 replies
  • 0 likes

Unsaved Albums Appearing in Saved Albums

Previously, under "Your Music > Albums" the only albums that would show up were ones that you had explicitly saved. As of 20/02/2018 this appears to have changed for me - there are now a great many albums (over 500, when I previously had about 20 alb...

  • Casual Listener
  • Previously, under "Your Music > Albums" the only albums that would show up were ones that you had explicitly saved. As of 20/02/2018 this appears to have changed for me - there are now a great man...
  • 425 Views
  • 0 replies
  • 0 likes
  • music
  • 425 Views
  • 0 replies
  • 0 likes

Spotify on Google Home Always starts with RAP and not my daily mix.

I don't mind rap, however it's not my goto. I may play it 0.5% of the time. Everytime I open spotify on google home it always opens a rap radio station vs something in my favorite list. It used to play from my daily mix.

  • Casual Listener
  • I don't mind rap, however it's not my goto. I may play it 0.5% of the time. Everytime I open spotify on google home it always opens a rap radio station vs something in my favorite list.   ...
  • 549 Views
  • 0 replies
  • 0 likes
  • 549 Views
  • 0 replies
  • 0 likes

Solved!! Marantz M-CR611 device not visible/connectable from android - 2 users

Hi, I have a Spotify premium/family account. My Spotify device to play on is Marantz M-CR611. Marantz is running the latest FW.I'm constantly experiencing connection/playback issues when playing from my Android mobile.If there is one phone connected ...

  • Casual Listener
  • Hi, I have a Spotify premium/family account. My Spotify device to play on is Marantz M-CR611. Marantz is running the latest FW. I'm constantly experiencing connection/playback  issues when play...
  • sw20
  • Regular
  • 17168 Views
  • 11 replies
  • 0 likes
  • Marantz
  • 17168 Views
  • 11 replies
  • 0 likes

Linking trackids between spotify and echonest

I'm trying to build an application that uses genre data from spotify and user listening data from echonest. To link both the datasets I need a common track-id field. Currently spotify and echonest both have different formats for track ids. Is there a...

  • Newbie
  • I'm trying to build an application that uses genre data from spotify and user listening data from echonest. To link both the datasets I need a common track-id field. Currently spotify and echonest bo...
  • 613 Views
  • 0 replies
  • 2 likes
  • music
  • 613 Views
  • 0 replies
  • 2 likes

Logging in trouble after 14 days abroad

Spent more than 14 days in singapore, so i cant log in 14 days. Now that i'm back in the philippines, i still cant log on to my account. I keep getting the same error message that i can only use spotify abroad for 14 days. also, I already shifted my ...

  • Newbie
  • Spent more than 14 days in singapore, so i cant log in 14 days.  Now that i'm back in the philippines, i still cant log on to my account.  I keep getting the same error message that i can o...
  • Sebasty
  • Spotify Star
  • 478 Views
  • 1 replies
  • 0 likes
  • Other
  • 478 Views
  • 1 replies
  • 0 likes

Spotify royalty system needs an overhaul ASAP!

I just recently (today) was made aware by YLE News in Finland, that I have been paying the bills of so called musicians, which I wouldn't get caught dead listening. That needs to stop! I have been using Premium for 7 years straight now and have an ta...

  • Newbie
  • I just recently (today) was made aware by YLE News in Finland, that I have been paying the bills of so called musicians, which I wouldn't get caught dead listening. That needs to stop! I have been us...
  • 417 Views
  • 0 replies
  • 0 likes
  • 417 Views
  • 0 replies
  • 0 likes

Solved!! Discover weekly

Is there anyway to get your discover weekly playlist from th week before, if you forgot to save any of the songs and the week changes over, giving you a new playlist, is there anyway to see the one before?

  • Casual Listener
  • Is there anyway to get your discover weekly playlist from th week before, if you forgot to save any of the songs and the week changes over, giving you a new playlist, is there anyway to see the one b...
  • herrkaffeetrink
  • Newbie
  • 1092 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 1092 Views
  • 3 replies
  • 0 likes

Samsung gear sport app full of bugs

Im finding the Samsung gear sport app almost unusable. Is anyone having the same issues? So far this is what happens at lest once a week and it's usually while I'm running so can't sync with my phone. - offline music gets deleted- stops playing to bl...

  • Regular
  • Im finding the Samsung gear sport app almost unusable. Is anyone having the same issues? So far this is what happens at lest once a week and it's usually while I'm running so can't sync with my phone...
  • Kennetha
  • Casual Listener
  • 1899 Views
  • 3 replies
  • 13 likes
  • Samsung
  • 1899 Views
  • 3 replies
  • 13 likes

Intento usar spotify web y no me reproduce

Tengo spotify premium y lo suelo usar en el pc del trabajo. Desde hace dias el web no funciona, llego hasta seleccionar la cancion pero al dar al play no funciona.

  • Newbie
  • Tengo spotify premium y lo suelo usar en el pc del trabajo. Desde hace dias el web no funciona, llego hasta seleccionar la cancion pero al dar al play no funciona.
  • 939 Views
  • 0 replies
  • 5 likes
  • 939 Views
  • 0 replies
  • 5 likes

Please stop using so much whitespace in your designs

The web/apps, the help forms -- there are huge buffers around everything and all the fonts are blown up. This isn't making it easier for anybody. You're just making us scroll farther and it's harder to scan text. Note that for accessibility purposes,...

  • Casual Listener
  • The web/apps, the help forms -- there are huge buffers around everything and all the fonts are blown up.  This isn't making it easier for anybody.  You're just making us scroll farther and ...
  • 562 Views
  • 0 replies
  • 0 likes
  • Other
  • 562 Views
  • 0 replies
  • 0 likes

Excluir musicas baixadas

Eu tenho o Spotify Premium e baixei algumas músicas, e eu não quero tirá-las da minha playlist, mas não quero mais ouvi-las off-line, porque o armazenamento está cheio. Como faço para excluir elas sem tirar da minha playlist?

  • Newbie
  • Eu tenho o Spotify Premium e baixei algumas músicas, e eu não quero tirá-las da minha playlist, mas não quero mais ouvi-las off-line, porque o armazenamento está cheio. Como faço para excluir elas se...
  • rafaelive83
  • Roadie
  • 34321 Views
  • 3 replies
  • 12 likes
  • 34321 Views
  • 3 replies
  • 12 likes