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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

57521 Views

7 replies

4 likes

  • 57521 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

bradstreetfarmer

Casual Listener

37712 Views

212 replies

18 likes

Other
  • 37712 Views
  • 212 replies
  • 18 likes

I have problem with albums playing some song

I have problem playing in album some song first song in album they are not greyed out they look normal but they not play. Is anyone having same problem this problem shows randomly this problem is irritating so if anyone has fix please commenct articl...

Gig Goer

I have problem playing in album some song first song in album they are not greyed out they look normal but they not play. Is anyone having same problem this problem shows randomly this problem is irr...

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

Free accounts and Chromecast Audio

Hi:I want to buy a couple of Chromecast Audio to give new life to some old audio gear. I've found contradictory information about Chromecast Audio and Free accounts. In the Spotify Gear page it says that Chromecast devices (it pictures a HDMI and Aud...

Newbie

Hi: I want to buy a couple of Chromecast Audio to give new life to some old audio gear.   I've found contradictory information about Chromecast Audio and Free accounts. In the Spotify Ge...

1155 Views

0 replies

0 likes

  • 1155 Views
  • 0 replies
  • 0 likes

Fake web site

Hello  spotify-muzik.com is phising site. please stop this web site.

Newbie

Hello  spotify-muzik.com is phising site. please stop this web site.

osornios

Spotify Star

842 Views

1 replies

0 likes

  • 842 Views
  • 1 replies
  • 0 likes

Phantom Firefox Webplayer device interrupts playback

PlanPremiumCountryUSA DeviceLinux or Mac computers, running WebPlayer through Chrome. Also occurs on Android device.Operating SystemUbuntu and High Sierra and Oreo. My Question or IssueWhen I am listening to music, it will occasionally stop and claim...

Newbie

Plan Premium Country USA   Device Linux or Mac computers, running WebPlayer through Chrome.  Also occurs on Android device. Operating System Ubuntu and High Sierra and Oreo.  ...

1355 Views

0 replies

12 likes

  • 1355 Views
  • 0 replies
  • 12 likes

Spotify play button does not start desktop client

Hello all, Please help The Spotify play button widget is acting strange for me and a lot of users on our web page. It only starts the web player and if it tries to start the desktop player a javascript exception is thrown: "HARMONY_LOCAL_PLAYER_DISAB...

Music Fan

Hello all, Please help   The Spotify play button widget is acting strange for me and a lot of users on our web page. It only starts the web player and if it tries to start the desktop player a...

nutella

Music Fan

1746 Views

1 replies

4 likes

Other
  • 1746 Views
  • 1 replies
  • 4 likes

Unsaved song

Hello, whoever in Spotify is reading this. I unsaved a song somewhere between Friday (6/1/2018) and 6/5/2018. I would really appreciate getting help recovering since I've been looking on the web ways to find it but haven't been able to on my own. I j...

Newbie

Hello, whoever in Spotify is reading this. I unsaved a song somewhere between Friday (6/1/2018) and 6/5/2018. I would really appreciate getting help recovering since I've been looking on the web ways...

PMorgan

Roadie

547 Views

1 replies

0 likes

  • 547 Views
  • 1 replies
  • 0 likes

Hear two different versions of the song in different devices

PlanPremiumCountryItaly DeviceiPhone 5s, Desktop App and Web playerOperating SystemiOS 11, Windows 10 (both latest versions)My Question or Issue Hello, so here's the problem, when I listen to Heart Upon My Sleeves by Avicii, if I play the son on my i...

Music Fan

Plan Premium Country Italy  Device iPhone 5s, Desktop App and Web player Operating System iOS 11, Windows 10 (both latest versions) My Question or Issue  Hello, so here's the probl...

natovski

Newbie

2488 Views

7 replies

0 likes

Music
  • 2488 Views
  • 7 replies
  • 0 likes

Superuser Contribution Spotify Play Button only preview

PlanFree/PremiumCountryItalyDevicePCOperating SystemWindows 10 My Question or IssueSpotify Play Button doesn't seem to work anymore the way it did before, on any browser. Now, when you choose a track in the Spotify Play Button, you can only listen to...

Newbie

Plan Free/Premium Country Italy Device PC Operating System Windows 10   My Question or Issue Spotify Play Button doesn't seem to work anymore the way it did before, on any browser. Now...

Ivellios

Casual Listener

20993 Views

7 replies

4 likes

Music
  • 20993 Views
  • 7 replies
  • 4 likes

When will 320 kbps stream work for Chromecast Audio?

I read in another thread that Spotify is working on getting the 320 kbps Premium stream to work with Chromecast Audio. When will this happen? Any why is the current Premium stream limited to 256 kbps AAC? Certainly, the Chromecast Audio can play the ...

Casual Listener

  I read in another thread that Spotify is working on getting the 320 kbps Premium stream to work with Chromecast Audio.   When will this happen?   Any why is the current Premium ...

adam2434

Casual Listener

1992 Views

2 replies

9 likes

  • 1992 Views
  • 2 replies
  • 9 likes

Solved!! Last.fm doesn't scrobble local files on windows

PlanPremiumCountryIsrael DeviceDell laptopOperating Systemwindows 10 My Question or Issue Spotify does not scroblle local files (nly local) on windows. It works on android for me (after updating, before it posed a similiar problem) but still does not...

Regular

Plan Premium Country Israel  Device Dell laptop Operating System windows 10   My Question or Issue  Spotify does not scroblle local files (nly local) on windows. It works on ...

hans-jürgen

Roadie

3776 Views

4 replies

0 likes

Music
Other
  • 3776 Views
  • 4 replies
  • 0 likes

Finding Copyright

Just curious of where I can find the copyright owners for a particular song/album/artist so I can get the license to use their content?

Newbie

  Just curious of where I can find the copyright owners for a particular song/album/artist so I can get the license to use their content?

PMorgan

Roadie

5746 Views

1 replies

0 likes

  • 5746 Views
  • 1 replies
  • 0 likes

Spotify is saving songs to my library I didn't

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUnited Kingdom DeviceiPhone SE and 2017 DellOperating SystemiOS 11 and Windows 10My Question or IssueNew songs fro...

Visitor

None of the below information is required. However, the more you provide the easier it will be for us to try and help. Plan Premium Country United Kingdom   Device iPhone SE and 2017 Dell...

943 Views

0 replies

4 likes

  • 943 Views
  • 0 replies
  • 4 likes

Facebook Connected Accounts

I am currently using Premium with a facebook created account which I can't see "Disconnect from Facebook" button under social topic in settings of Desktop. I can log in with email and password. What if I close my facebook account?

Newbie

  I am currently using Premium with a facebook created account which I can't see "Disconnect from Facebook" button under social topic in settings of Desktop. I can log in with email and passwor...

Nico

Community Legend

616 Views

1 replies

0 likes

  • 616 Views
  • 1 replies
  • 0 likes

Wrong Album Cover

Seether's album "Holding Onto Strings Better Left to Fray" have a wrong album cover, the actually cover is from other album "Finding Beauty in Negative Spaces", the right cover is: I tried "Suggest an Edit", but I didn't found the option to change al...

Visitor

Seether's album "Holding Onto Strings Better Left to Fray" have a wrong album cover, the actually cover is from other album "Finding Beauty in Negative Spaces", the right cover is:    I...

460 Views

0 replies

0 likes

  • 460 Views
  • 0 replies
  • 0 likes

Playlist problems...

I'm having a problem with a playlist, or maybe rather an artist called R3HAB. His songs keep being added at the top of my fav playlist and I don't really care for his music. However, if I delete the songs they just show up again at the top and it is ...

Newbie

I'm having a problem with a playlist, or maybe rather an artist called R3HAB. His songs keep being added at the top of my fav playlist and I don't really care for his music. However, if I delete the ...

498 Views

0 replies

0 likes

  • 498 Views
  • 0 replies
  • 0 likes

[CHROME][WEB PLAYER] Aw! Snap & Huge spikes of ram 2gb+

PlanFree & PremiumCountryCurrently Sweden but for a period only i had the problem and at UKDeviceDesktop PCOperating SystemWindows 10 1803 My Question or IssueBoth at premium and free accounts the Chrome stops while playing and says Aw! Snap and to R...

Roadie

Plan Free & Premium Country Currently Sweden but for a period only i had the problem and at UK Device Desktop PC Operating System Windows 10 1803   My Question or Issue Both a...

786 Views

0 replies

0 likes

Other
  • 786 Views
  • 0 replies
  • 0 likes

What happens with shared paylists after the testing period?

I have a three months testing account. If I decide not to continue my subscription my playlists will be removed. What happens with the playlists I have shared with others who have a premium account? Can they still use the playlists or copy them to a ...

Casual Listener

I have a three months testing account. If I decide not to continue my subscription my playlists will be removed. What happens with the playlists I have shared with others who have a premium account? ...

353 Views

0 replies

0 likes

  • 353 Views
  • 0 replies
  • 0 likes

What happens with shared paylists after the testing period?

I have a three months testing account. If I decide not to continue my subscription my playlists will be removed. What happens with the playlists I have shared with others who have a premium account? Can they still use the playlists or copy them to a ...

Casual Listener

I have a three months testing account. If I decide not to continue my subscription my playlists will be removed. What happens with the playlists I have shared with others who have a premium account? ...

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
  • 0 likes

4 of the same song in Discover.. seriously?

My discover weekly this time around has 4 variations of the exact same song. Week after week my discover has gotten worse, and now this? It's a song from Witcher 3. The variations include orchestral, piano, vocals, cover, etc. What's the point? How c...

Newbie

My discover weekly this time around has 4 variations of the exact same song. Week after week my discover has gotten worse, and now this?  It's a song from Witcher 3. The variations include...

Narankiwi

Composer

488 Views

1 replies

0 likes

  • 488 Views
  • 1 replies
  • 0 likes