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Please see below the most popular frequently asked questions.

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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3733 Views
  • 28 replies
  • 6 likes
  • Other
  • 3733 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

Any way to get back Wrapped stats?

So I had no idea you could see your listening stats on 2017wrapped... I am DYING to know how many minutes I listened too last year. Is there any way of getting that info?

  • Newbie
  • So I had no idea you could see your listening stats on 2017wrapped... I am DYING to know how many minutes I listened too last year. Is there any way of getting that info?
  • Maxim
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot connect to chromecast

I keep getting an error when trying to connect to chromecast from the web app, this has been going on for at least a month now. Is there any fix to this?

  • Casual Listener
  • I keep getting an error when trying to connect to chromecast from the web app, this has been going on for at least a month now. Is there any fix to this?
  • KingDzx
  • Casual Listener
  • 1704 Views
  • 2 replies
  • 0 likes
  • 1704 Views
  • 2 replies
  • 0 likes

That Microphone "button"

The microphone button is the most annoying thing you could have inconvienntly put in my way. If you do not pay for Premium you can't click on songs you're searching, only the 3 little dots to the right of the song, AND THIS STUPID BUTTON BLOCKS THE O...

  • Newbie
  • The microphone button is the most annoying thing you could have inconvienntly put in my way. If you do not pay for Premium you can't click on songs you're searching, only the 3 little dots ...
  • 2235 Views
  • 0 replies
  • 1 likes
  • 2235 Views
  • 0 replies
  • 1 likes

Last.fm stopped scrobbling

Hello, so for the past few weeks Last.fm would stop scrobbling for no reason. No problem, I'd just connect last.fm to spotify and it'd work again. Few days later it'd repeat. Didn't see much problem in it as I could easily add the missed track or two...

  • Newbie
  • Hello,   so for the past few weeks Last.fm would stop scrobbling for no reason. No problem, I'd just connect last.fm to spotify and it'd work again. Few days later it'd repeat. Didn't see much...
  • Sebasty
  • Community Legend
  • 5127 Views
  • 1 replies
  • 4 likes
  • 5127 Views
  • 1 replies
  • 4 likes

Solved!! Denon 2113 AVR Playlists will not load

For the last week or so my playlists will not load. When I enter the playlists sometimes after 3-4 minutes they will finally be loaded. Most of the time I need to switch off the AVR from power to get it active again (otherwise it gets stuck in search...

  • Gig Goer
  • For the last week or so my playlists will not load. When I enter the playlists sometimes after 3-4 minutes they will finally be loaded. Most of the time I need to switch off the AVR from power to get...
  • dan741
  • Gig Goer
  • 15403 Views
  • 90 replies
  • 3 likes
  • 15403 Views
  • 90 replies
  • 3 likes

Need a Reset for Discover Weekly !

The DW playlist was one of my favourite functions until a couple of months ago.Now, 75% of the tracks every week are just ****** piano music.So I downloaded a few such albums. However, it still remains less than 5% of my downloaded music, and less th...

  • Roadie
  • The DW playlist was one of my favourite functions until a couple of months ago. Now, 75% of the tracks every week are just ****** piano music. So I downloaded a few such albums.  However, it s...
  • Luke
  • Spotify Star
  • 2239 Views
  • 1 replies
  • 11 likes
  • 2239 Views
  • 1 replies
  • 11 likes

Solved!! Marantz NR1603 'Whats'New' and 'Search' are not working

Hello everybody I have question converning Marantz NR1603 AV receiver Spotify app.I tried to browse through 'What's new' section on my Receiver. It thinks a while and ends up showing '--- empty ----'.It's not so long ago it still was showing new stuf...

  • Music Fan
  • Hello everybody   I have question converning Marantz NR1603 AV receiver Spotify app. I tried to browse through 'What's new' section on my Receiver. It thinks a while and ends up showing ...
  • PitCook
  • Newbie
  • 3198 Views
  • 11 replies
  • 0 likes
  • Marantz
  • 3198 Views
  • 11 replies
  • 0 likes

Reset Discover Weekly preferences

Is it possible to reset the Discover Weekly preferences? My sister has created a few playlists on my account before she got her own, as she wanted to try it out first, and now my DW is completely messed up. It used to be really good, but now it seems...

  • Casual Listener
  • Is it possible to reset the Discover Weekly preferences? My sister has created a few playlists on my account before she got her own, as she wanted to try it out first, and now my DW is completely mes...
  • cvilleminot
  • Newbie
  • 17328 Views
  • 10 replies
  • 37 likes
  • Other
  • 17328 Views
  • 10 replies
  • 37 likes

Windows 10 Phones, Loading Interruptions

I've been having issues with the app loading in the middle of a song. Usually happens when i come out of phone "sleep" mode. Will get into an endless loading loop until i restart the app and then it still might happen 1-2 more times before it stops.

  • Newbie
  • I've been having issues with the app loading in the middle of a song. Usually happens when i come out of phone "sleep" mode. Will get into an endless loading loop until i restart the app and then it ...
  • 477 Views
  • 0 replies
  • 0 likes
  • 477 Views
  • 0 replies
  • 0 likes

Title of song etc in my car radio

I just installed my Sony MEX-N4100bt car audio in my car. When I connect my phone (Samsung S7 edge) and spotify through Bluetooth with my car, it does not show the title and length of the song.I know it has been asked before but that were posts from ...

  • Newbie
  • I just installed my Sony MEX-N4100bt car audio in my car. When I connect my phone (Samsung S7 edge) and spotify through Bluetooth with my car, it does not show the title and length of the song. I ...
  • JayDz
  • Newbie
  • 2130 Views
  • 1 replies
  • 2 likes
  • 2130 Views
  • 1 replies
  • 2 likes

Lock Account

Is it possible of lock the account om my Ipad ?I use it to provide music to guests in an Bed and Breakfast accomodation.Unfortunately sometimes guestschange the account of spotify to their own account, or mess up all settings. Is the an option to pre...

  • Newbie
  • Is it possible of lock the account om my Ipad ? I use it to provide music to guests in an Bed and Breakfast accomodation. Unfortunately sometimes guestschange the account of spotify to their own ac...
  • Luke
  • Spotify Star
  • 742 Views
  • 1 replies
  • 0 likes
  • 742 Views
  • 1 replies
  • 0 likes

Help?! PS4 Spotify controlled by Smartphone of my brother - annoying

My brother and me have both a playstation and Spotify. We also like both to control our PS4 over the smartphone. The problem is, that we also can have the control on the other ps4 when we want. and to anger me my me my brother stops my music and star...

  • Newbie
  • My brother and me have both a playstation and Spotify. We also like both to control our PS4 over the smartphone. The problem is, that we also can have the control on the other ps4 when we want. and t...
  • 329 Views
  • 0 replies
  • 0 likes
  • 329 Views
  • 0 replies
  • 0 likes

PLEASE HELP! Can't access Spotify when connected to my new car stereo

I recently got a new car stereo. It’s a JVC. It has a Bluetooth setting, aux setting, and Spotify app setting. The problem is when I connect/plug in my iphone on any of these three setting options, the Spotify app is nonfunctional on my iphone. Music...

  • Newbie
  • I recently got a new car stereo. It’s a JVC. It has a Bluetooth setting, aux setting, and Spotify app setting. The problem is when I connect/plug in my iphone on any of these three setting options, t...
  • Julian
  • Moderator
  • 1000 Views
  • 1 replies
  • 3 likes
  • 1000 Views
  • 1 replies
  • 3 likes

Sonos - multiple streams

Hi all, I know that Spotify will play multiple streams simultaneously to a Sonos system, so that there can be different music playing in each Sonos zone, (from a single Spotify Premium acount) - what is the maximum number of simultaneous streams avai...

  • Newbie
  • Hi all,   I know that Spotify will play multiple streams simultaneously to a Sonos system, so that there can be different music playing in each Sonos zone, (from a single Spotify Premium acoun...
  • 659 Views
  • 0 replies
  • 0 likes
  • 659 Views
  • 0 replies
  • 0 likes

Selecting Multiple Songs

I've tried everything that has been suggested (holding ctrl, holding shift, holidng ctrl+A, etc.) It seems that this solution is outdated, as most were posted in 2012 and 2015-16. A few of the comments also mentioned that things have changed for 2018...

  • Newbie
  • I've tried everything that has been suggested (holding ctrl, holding shift, holidng ctrl+A, etc.)  It seems that this solution is outdated, as most were posted in 2012 and 2015-16.  A few o...
  • 587 Views
  • 0 replies
  • 2 likes
  • 587 Views
  • 0 replies
  • 2 likes

Correct Latin Genre

I noticed the Latin genre station is just a compilation of songs in Spanish. Could you create real Latin genres like 'Rock en Espanol,' 'Corridos,' 'Bachata,' etc. Placing the various artists you have together there is like placing the Jonas Brothers...

  • Newbie
  • I noticed the Latin genre station is just a compilation of songs in Spanish. Could you create real Latin genres like 'Rock en Espanol,' 'Corridos,' 'Bachata,' etc. Placing the various artists yo...
  • mzisman4
  • Newbie
  • 605 Views
  • 1 replies
  • 6 likes
  • 605 Views
  • 1 replies
  • 6 likes

Amazon echo/spotify Please help

When I ask my Amazon Echo to play music from Spotify she replies with "your Spotify account does not support streaming on this device" I have looked all around the internet but I haven't found anything is there a solution . I'm currently on my family...

  • Newbie
  • When I ask my Amazon Echo to play music from Spotify she replies with "your Spotify account does not support streaming on this device" I have looked all around the internet but I haven't found anythi...
  • 335 Views
  • 0 replies
  • 0 likes
  • Connect
  • 335 Views
  • 0 replies
  • 0 likes

Web Player Bug? Plays song above on long playlists

I can reproduce this pretty reliably on my friend's Chromebook (Version 64.0.3282.190) using the web player. 1. Navigate to a long playlist (>100 songs).2. Click play button next to a song past #100. Expected: Whatever song you click plays.Actual: Th...

  • Newbie
  • I can reproduce this pretty reliably on my friend's Chromebook (Version 64.0.3282.190) using the web player.   1. Navigate to a long playlist (>100 songs). 2. Click play button next to a s...
  • 333 Views
  • 0 replies
  • 0 likes
  • 333 Views
  • 0 replies
  • 0 likes

Volvo sensus connect spotify parrot

I have a volvo v40 2013 with sensus connect and the Spotify app (parrot) installed, however I can't access to my playlist, hear offline music or play any kind of radio (artist, song, album...). The playlists are displayed in the car app, however, the...

  • Newbie
  • I have a volvo v40 2013 with sensus connect and the Spotify app (parrot) installed, however I can't access to my playlist, hear offline music or play any kind of radio (artist, song, album...). The p...
  • horntm
  • Roadie
  • 1657 Views
  • 1 replies
  • 0 likes
  • 1657 Views
  • 1 replies
  • 0 likes