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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3733 Views
  • 28 replies
  • 6 likes
  • Other
  • 3733 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18261 Views
  • 8 replies
  • 2 likes
  • Other
  • 18261 Views
  • 8 replies
  • 2 likes

My playlist doesn't work

Hello.So I created a definite playlist where I put the Arctic Monkeys best covers and I just can't hear the album on my phone. I can't play it!Yes, I said only on phone, because on the computer it works.Here is a print of what appears on the phone sc...

  • Newbie
  • Hello. So I created a definite playlist where I put the Arctic Monkeys best covers and I just can't hear the album on my phone. I can't play it! Yes, I said only on phone, because on the computer i...
  • user-removed
  • Not applicable
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Error - Try Reloading the Page

Like the title says ...It switches between "Error -try reloading the page" and "Aww, Snap, Something went wrong"...

  • Roadie
  • Like the title says ... It switches between "Error -try reloading the page" and "Aww, Snap, Something went wrong"...
  • butwevegotheart
  • Gig Goer
  • 1784 Views
  • 1 replies
  • 0 likes
  • 1784 Views
  • 1 replies
  • 0 likes

New Web Player - Loop song not possible

Hello, today I have noticed a new design in the web player (play.spotify.com). I cannot loop a song anymore. When I click on the repeat icon, it gets highlighted. I click again, and it turns off. It should show the little "1" or sth. similar to indic...

  • Newbie
  • Hello,   today I have noticed a new design in the web player (play.spotify.com).   I cannot loop a song anymore. When I click on the repeat icon, it gets highlighted. I click again, and...
  • MattSuda
  • Spotify Star
  • 1160 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 1160 Views
  • 1 replies
  • 0 likes

repeat button on desktop

Why isn't there a repeat button on a desktop webplayer? On the phone there is one. Best regards and thanks for yur help

  • Newbie
  • Why isn't there a repeat button on a desktop webplayer? On the phone there is one.    Best regards and thanks for yur help    
  • MattSuda
  • Spotify Star
  • 494 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 494 Views
  • 1 replies
  • 0 likes

Repeat TRACK Mode (Web Player)

Hi folks, I'm new to Spotify and I'm discovering the service and I just realized that "Repeat one track" option is not working on web player. This is strange because the feature is available on PC standalone app, iOS and Android. I'm using a Win 8.1 ...

  • Regular
  • Hi folks,   I'm new to Spotify and I'm discovering the service and I just realized that "Repeat one track" option is not working on web player.   This is strange because the feature is ...
  • MattSuda
  • Spotify Star
  • 789 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 789 Views
  • 3 replies
  • 0 likes

Solved!! Repeat a single track in web player

Hi all, There is a major feature that the web player is missing: the repeat SINGLE TRACK. It's extremely basic for a music player. The feature is existent on the other platforms I have used: the Android app, Windows 10 desktop app, but on the web It ...

  • Casual Listener
  • Hi all,   There is a major feature that the web player is missing: the repeat SINGLE TRACK. It's extremely basic for a music player. The feature is existent on the other platforms I have used:...
  • MattSuda
  • Spotify Star
  • 1095 Views
  • 4 replies
  • 6 likes
  • 1095 Views
  • 4 replies
  • 6 likes

Can't log in on Acer Chromebook

I have downloaded the app from the chrome web store, whenever I click 'log in' it redirects me to a blank page and goes no further. When I try to access the web player via google search, it's just a blank page also. I have cleared my cache and instal...

  • Newbie
  • I have downloaded the app from the chrome web store, whenever I click 'log in' it redirects me to a blank page and goes no further. When I try to access the web player via google search, it's just a ...
  • gDazza
  • Newbie
  • 1736 Views
  • 1 replies
  • 7 likes
  • Account
    Login
  • 1736 Views
  • 1 replies
  • 7 likes

gear sport only plays first 10 songs on offline playlist

My samsung gear sport can download songs to offline storage fine, but when I try to play them (offline, not connected to wifi) if it's not the first 10 songs it just shows me the first song on my playlist when I select it. I can start a song after th...

  • Newbie
  • My samsung gear sport can download songs to offline storage fine, but when I try to play them (offline, not connected to wifi) if it's not the first 10 songs it just shows me the first song on my pla...
  • 475 Views
  • 0 replies
  • 0 likes
  • 475 Views
  • 0 replies
  • 0 likes

Spotify app sony bravia tv

Hii, I want to use spotify on my tv, sony bravia. Now at the moment is the app not available. Spotify has deleted de application last summer. But will de app return in the future?And whats is the reason for deleting? Improvements or something else? P...

  • Newbie
  • Hii,   I want to use spotify on my tv, sony bravia. Now at the moment is the app not available. Spotify has deleted de application last summer. But will de app return in the future? And whats...
  • 4594 Views
  • 0 replies
  • 1 likes
  • 4594 Views
  • 0 replies
  • 1 likes

Master of the Moon

Hey everybody! I was listening to some wonderful Dio, when it dawned on me that the album Master of the Moon isnt on spotify, and I was wondering why, since all his other albums are there.Does anyone know?

  • Casual Listener
  • Hey everybody!   I was listening to some wonderful Dio, when it dawned on me that the album Master of the Moon isnt on spotify, and I was wondering why, since all his other albums are there. ...
  • Sebasty
  • Community Legend
  • 577 Views
  • 3 replies
  • 0 likes
  • music
  • 577 Views
  • 3 replies
  • 0 likes

song missing

there is a TWICE song missin in spotify, does anyone know how to get it added?

  • Newbie
  • there is a TWICE song missin in spotify, does anyone know how to get it added?
  • Sebasty
  • Community Legend
  • 451 Views
  • 1 replies
  • 0 likes
  • 451 Views
  • 1 replies
  • 0 likes

pay artists more

I think the subject heading says it all but to be specific, does $.0038 per stream sound fair to you? That's what Spotify paid musicians in 2017. Spotify will be going public soon and they will come under even more pressure from their shareholders to...

  • Newbie
  • I think the subject heading says it all but to be specific, does $.0038 per stream sound fair to you? That's what Spotify paid musicians in 2017. Spotify will be going public soon and they w...
  • 376 Views
  • 0 replies
  • 1 likes
  • 376 Views
  • 0 replies
  • 1 likes

Subscribe to Podcast not Listed in Spotify?

I'm a huge podcast listener, and I'd love to switch from the native podcast app on my phone to Spotify, since I already use it on all my devices for music.The problem is, most the podcasts I listen to aren't listed on Spotify.Is there a way to subscr...

  • Casual Listener
  • I'm a huge podcast listener, and I'd love to switch from the native podcast app on my phone to Spotify, since I already use it on all my devices for music. The problem is, most the podcasts I listen...
  • 1969 Views
  • 0 replies
  • 22 likes
  • Other
  • 1969 Views
  • 0 replies
  • 22 likes

Samsung Smart Hub

I have seen a couple other threads but they appear to be outdated. I have a Samsung 3D Smart TV that I have spotify on. Just bought a Samsung Blu-Ray Player with Samsung Smart Hub for my living room but cannot find Spotify on it. Any new info for whe...

  • Casual Listener
  • I have seen a couple other threads but they appear to be outdated. I have a Samsung 3D Smart TV that I have spotify on. Just bought a Samsung Blu-Ray Player with Samsung Smart Hub for my living room ...
  • DevilDog
  • Casual Listener
  • 11841 Views
  • 15 replies
  • 2 likes
  • 11841 Views
  • 15 replies
  • 2 likes

NO Credit Card:Your subscription is about to expire in 7 days

hoping that I’ll receive this notification in my email everytime my subscription will about to expire. I’m somehow losing track sometimes because I’m not using credit card for my monthly payment. I just use online banking and payment centers. Hoping ...

  • Newbie
  • hoping that I’ll receive this notification in my email everytime my subscription will about to expire. I’m somehow losing track sometimes because I’m not using credit card for my monthly payment...
  • 434 Views
  • 0 replies
  • 0 likes
  • 434 Views
  • 0 replies
  • 0 likes

Superuser Contribution PS4 App

HolaQuiero vincular la cuenta de spotify con mi cuenta de PSN, pero cuando lo hago desde el telefono o desde la app en si misma me dice que la cuenta ya fue vinculada con otra cuenta. Posiblemente haya sido con una cuenta anterior que tuve y que ya n...

  • Casual Listener
  • Hola Quiero vincular la cuenta de spotify con mi cuenta de PSN, pero cuando lo hago desde el telefono o desde la app en si misma me dice que la cuenta ya fue vinculada con otra cuenta.   Posi...
  • Alfredo
  • Roadie
  • 1007 Views
  • 3 replies
  • 0 likes
  • PS4 PSN
  • 1007 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium - Recommended Songs

Recently I noticed I am getting recommended songs at the bottom of my Personal Playlists. I am looking for a way to remove this feature because it is not at all what I need or need. I have been a Premium user for a few years now, if this is being imp...

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  • Regular
  • Recently I noticed I am getting recommended songs at the bottom of my Personal Playlists. I am looking for a way to remove this feature because it is not at all what I need or need. I have been a Pre...
  • poperalover
  • Casual Listener
  • 14380 Views
  • 11 replies
  • 9 likes
  • Web Player
    Windows
  • 14380 Views
  • 11 replies
  • 9 likes

King Gizzard Albums not on Here

I listened to each album they have on Spotify and when I looked at their discography, there were 2 albums (I'm in your Mind Fuzz, and Quarters) that I couldn't find on Spotify. I googled it and found it on Spotify.com, but when I use .CA or the app I...

  • Casual Listener
  • I listened to each album they have on Spotify and when I looked at their discography, there were 2 albums (I'm in your Mind Fuzz, and Quarters) that I couldn't find on Spotify. I googled it and found...
  • Sebasty
  • Community Legend
  • 3621 Views
  • 1 replies
  • 1 likes
  • Other
  • 3621 Views
  • 1 replies
  • 1 likes

Google Home does not give me the option of putting Spotify as default music provider

Hello everyone, I just bought the Google Home mini and unfortunately, although I have connected the app to Spotify, I can't seem to be able to set Spotify as the default music provider. Attached you will find a photo of the menu where supposedly you ...

  • Newbie
  • Hello everyone,   I just bought the Google Home mini and unfortunately, although I have connected the app to Spotify, I can't seem to be able to set Spotify as the default music provider. Atta...
  • Coinflippro
  • Newbie
  • 1766 Views
  • 1 replies
  • 0 likes
  • Other
  • 1766 Views
  • 1 replies
  • 0 likes