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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12689 Views
  • 8 replies
  • 0 likes
  • Other
  • 12689 Views
  • 8 replies
  • 0 likes

Soptify uses too much RAM

I've already downloaded a new version of spotify but it still damage my RAM

  • Casual Listener
  • I've already downloaded a new version of spotify but it still damage my RAM
  • 582 Views
  • 0 replies
  • 0 likes
  • Mac
    Web Player
    Windows
  • 582 Views
  • 0 replies
  • 0 likes

radio won't load on chromebook

i added the spotify extension to my chromebook and i can listen to playlists but the radio feature never stops loading. is there a way to get it to work?

  • Newbie
  • i added the spotify extension to my chromebook and i can listen to playlists but the radio feature never stops loading. is there a way to get it to work? 
  • 311 Views
  • 0 replies
  • 0 likes
  • Other
  • 311 Views
  • 0 replies
  • 0 likes

What are you doing?

I don't understand what your company is doing. You started off with an amazing and unique product and literally haven't gone up from there once, only down. All you've done with your application is remove features... I don't see ANYTHING that you've a...

  • Music Fan
  • I don't understand what your company is doing. You started off with an amazing and unique product and literally haven't gone up from there once, only down. All you've done with your application is re...
  • 627 Views
  • 0 replies
  • 0 likes
  • Other
  • 627 Views
  • 0 replies
  • 0 likes

Spotify, can you acknowledge long-standing issue: constantly loses connection to Chromecast Audio

I've had a Chromecast Audio for around 3 months, and the entire time I've had the same issues that makes it annoying to listen to music. The problem can easily be described as such: - I open spotify and find Chromecast under available devices. I conn...

  • Gig Goer
  • I've had a Chromecast Audio for around 3 months, and the entire time I've had the same issues that makes it annoying to listen to music.   The problem can easily be described as such:   ...
  • sindreg
  • Gig Goer
  • 460 Views
  • 1 replies
  • 2 likes
  • chromecast
  • 460 Views
  • 1 replies
  • 2 likes

Shuffle needs to be fixed asap.

It keps playing 12 songs over and over. Not even in a random order and regardless of what song i start on and regardless of how many uppdates ive done. I sucks!

  • Newbie
  • It keps playing 12 songs over and over. Not even in a random order and regardless of what song i start on and regardless of how many uppdates ive done. I sucks!
  • 126 Views
  • 0 replies
  • 0 likes
  • Other
  • 126 Views
  • 0 replies
  • 0 likes

Improve algorithm when playing from search

Well, sometimes I start a search for specific band, say "Dire Straits". The results bring albums from the artist and also playlists in which such artist is included. As I want to hear similar songs (not only the artist I searched for), I select one o...

  • Newbie
  • Well, sometimes I start a search for specific band, say "Dire Straits". The results bring albums from the artist and also playlists in which such artist is included. As I want to hear similar songs (...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Spotify Website

Can you please put all the browsers to go to play.spotify.com and not open.spotify.com

  • Newbie
  • Can you please put all the browsers to go to play.spotify.com and not open.spotify.com
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

Atualização.

Sou usuário do Windows Phone, e percebi falta de atualização no aplicativo. Vários amigos que tem iOS ou Android, tem o aplicativo diferente do meu, e percebi que o Windows Phone sempre é esquecido nas atualizações. Eu gostaria de saber se vocês já e...

  • Visitor
  • Sou usuário do Windows Phone, e percebi falta de atualização no aplicativo. Vários amigos que tem iOS ou Android, tem o aplicativo diferente do meu, e percebi que o Windows Phone sempre é esquecido n...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Replay and Other Features

I've had Spotify for a few years now. And I've loved it. But lately, Spotify has been getting really terribly awful. There are constant ads; way more than there used to be and when I put a song on replay, many times it won't play that song over and o...

  • Newbie
  • I've had Spotify for a few years now. And I've loved it. But lately, Spotify has been getting really terribly awful. There are constant ads; way more than there used to be and when I put a song on re...
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Repeat song in Volvo app

How can I repeat a song in the Spotify Sensus App for Volvo XC90? I cannot find this feature. Doesn't it exist? If so, why not?

  • Newbie
  • How can I repeat a song in the Spotify Sensus App for Volvo XC90? I cannot find this feature. Doesn't it exist? If so, why not?
  • 209 Views
  • 0 replies
  • 0 likes
  • Other
  • 209 Views
  • 0 replies
  • 0 likes

Spotify app automatically turns on my AVR

Hi I have spotify on my android phone and desktop PC and have Spotify connect on my Yamaha home theatre system Usually when i open the app and play a song, it will play on my phone, i can then tap on "other devices" and select my AVR, which will turn...

  • Newbie
  • Hi   I have spotify on my android phone and desktop PC and have Spotify connect on my Yamaha home theatre system   Usually when i open the app and play a song, it will play on my p...
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

[All Platforms][Music] Playlist Curators with (or aiming for) 1000+ Followings. Crossfade Priorities

Hi, I have read certain posts over 2 years old in regards to the Crossfade options on spotify. I feel that there is definetley some points to consider, especially for Playlist curators with higher followings. One point I read was to have the track cr...

  • Music Fan
  • Hi,   I have read certain posts over 2 years old in regards to the Crossfade options on spotify. I feel that there is definetley some points to consider, especially for Playlist curators with ...
  • 192 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Music
  • 192 Views
  • 0 replies
  • 0 likes

[Android] Readability of Spotify mail message

Hi!I received an unexpected "Reset your password" message last night. I have a Google Nexus 5X mobile with 1080x1920 resolution. I was highly surprised that I almost wasn't able to read the message! The thickness in your corporate font is so thin tha...

  • Casual Listener
  • Hi! I received an unexpected "Reset your password" message last night. I have a Google Nexus 5X mobile with 1080x1920 resolution. I was highly surprised that I almost wasn't able to read the message...
  • 208 Views
  • 0 replies
  • 0 likes
  • Android
    Other
  • 208 Views
  • 0 replies
  • 0 likes

search on spotify suck's?

no ideq how to contact support team. when i click on search tab of spotify web player it contiues to show the browse tab. help

  • Newbie
  • no ideq how to contact support team. when i click on search tab of spotify web player it contiues to show the browse tab. help
  • TobiasYoung
  • Composer
  • 235 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 235 Views
  • 1 replies
  • 0 likes

Synced Multiroom Audio from One Account

Hi there,I am seeking to use a one account to play to multiple speakers in sync. The devices I am wanting to play to are:2x Amazon Echoes1x Amazon Dot (Connected to stereo system)1x Big Jambox by JawboneI have two devices that I can stream the music ...

  • Newbie
  • Hi there, I am seeking to use a one account to play to multiple speakers in sync. The devices I am wanting to play to are: 2x Amazon Echoes 1x Amazon Dot (Connected to stereo system) 1x Big Jambo...
  • 526 Views
  • 0 replies
  • 0 likes
  • Other
  • 526 Views
  • 0 replies
  • 0 likes

Account Statistics / Information

I have a Spotify account and I had it under an email. and I went to change it to a new email address and all of my playlists and songs were gone. is there a way to get them back? Can I change it back to my other email address and still get them back?...

  • Newbie
  • I have a Spotify account and I had it under an email. and I went to change it to a new email address and all of my playlists and songs were gone. is there a way to get them back? Can I change it back...
  • 386 Views
  • 0 replies
  • 0 likes
  • 386 Views
  • 0 replies
  • 0 likes

Solved!! Sonos - Different music in different rooms, but only 1 account

Hy folks,when using sonos devices, can i listen to different songs in different rooms of my house, but using only one spotify account.Does anybody discovered any problems with this setup?kind regardsokoehn

  • Newbie
  • Hy folks, when using sonos devices, can i listen to different songs in different rooms of my house, but using only one spotify account. Does anybody discovered any problems with this setup? kind r...
  • trishlee
  • Newbie
  • 20821 Views
  • 4 replies
  • 1 likes
  • SONOS
  • 20821 Views
  • 4 replies
  • 1 likes

Random songs

My playlist keep playing random songsI am getting sick of itI have Spotify premium so do something

  • Newbie
  • My playlist keep playing random songs I am getting sick of it I have Spotify premium so do something
  • mollybeee
  • Roadie
  • 425 Views
  • 1 replies
  • 0 likes
  • Music
  • 425 Views
  • 1 replies
  • 0 likes

[All Platforms][Playlists] You do not find the track you like on the playlists created by the users

In playlists created by users, you do not search for the part you like. The time you searched for, the name of the song, and the name of the singer are displayed if the name or description of the playlist, but not in the playlist. what does it mean? ...

  • Newbie
  • In playlists created by users, you do not search for the part you like. The time you searched for, the name of the song, and the name of the singer are displayed if the name or description of the pla...
  • 191 Views
  • 0 replies
  • 0 likes
  • All Platforms
    Playlists
  • 191 Views
  • 0 replies
  • 0 likes