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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • KrazyM
  • Newbie
  • 1552 Views
  • 15 replies
  • 5 likes
  • Other
  • 1552 Views
  • 15 replies
  • 5 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17583 Views
  • 8 replies
  • 1 likes
  • Other
  • 17583 Views
  • 8 replies
  • 1 likes

Superuser Contribution Podcasts in Spotify on Android won't play anymore

Plan - Premium Country - Australia Device - OnePlus 5TOperating System - Android 10 My Question or IssueI used to be able to play podcasts on Spotify on my Android phone but lately it either plays an ad over and over again or part of the content over...

  • Regular
  • Plan - Premium  Country - Australia  Device - OnePlus 5T Operating System - Android 10   My Question or Issue I used to be able to play podcasts on Spotify on my Androi...
  • Cristipoc
  • Visitor
  • 2159 Views
  • 21 replies
  • 0 likes
  • Other
  • 2159 Views
  • 21 replies
  • 0 likes

friends wrong name and profile pic displayed

friend changed his display name and pfp but on the playlist we made it displays his old username and pfp, why?

  • Visitor
  • friend changed his display name and pfp but on the playlist we made it displays his old username and pfp, why?
  • Maxim
  • Spotify Star
  • 100 Views
  • 1 replies
  • 0 likes
  • 100 Views
  • 1 replies
  • 0 likes

Superuser Contribution Be able to add friends and see them in your friend activity without facebook connected

I do not want or have a facebook account and neither does my friends but it seems pretty silly to have to connect to facebook in order to be able to see my friends activity on Spotify. Why can't it be something like if user A follows user B and user ...

  • Visitor
  • I do not want or have a facebook account and neither does my friends but it seems pretty silly to have to connect to facebook in order to be able to see my friends activity on Spotify. Why can't it b...
  • fixSp0tifyPlz
  • Visitor
  • 3295 Views
  • 4 replies
  • 2 likes
  • 3295 Views
  • 4 replies
  • 2 likes

Superuser Contribution How does one access Spotify pre sales for concert tickets???

How does one access Spotify pre sales for concert tickets??? Premium member trying to figure out how to access Spotify pre sale tomorrow for Pantera tickets?

  • Visitor
  • How does one access Spotify pre sales for concert tickets??? Premium member trying to figure out how to access Spotify pre sale tomorrow for Pantera tickets?
  • Lyubka
  • Moderator
  • 375 Views
  • 1 replies
  • 0 likes
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution La app es premium pero se pausa a cada rato que puedo hacer para resolverlo

Pongo la lista y se pausa a cada rato por eso pago premium para no batallar tengo como 4 días batallando

  • Visitor
  • Pongo la lista y se pausa a cada rato por eso pago premium para no batallar tengo como 4 días batallando
  • Vasil
  • Moderator
  • 109 Views
  • 1 replies
  • 0 likes
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution autoplay is not working.

i have restarted the app and my phone. turned autoplay on and off in the settings multiple times, on my macbook and my phone. still not working. it repeats whatever was playing.

  • Casual Listener
  • i have restarted the app and my phone. turned autoplay on and off in the settings multiple times, on my macbook and my phone. still not working. it repeats whatever was playing.
  • Yordan
  • Moderator
  • 113 Views
  • 1 replies
  • 0 likes
  • 113 Views
  • 1 replies
  • 0 likes

Not updating play counts

For the last couple days me and my friends have noticed spotify hasnt updated our play counts or any stats in that matter. When we use spotify fort artists we can only see stats up to the 16th of november (4 days ago). Its extra frustrating as i just...

  • Casual Listener
  • For the last couple days me and my friends have noticed spotify hasnt updated our play counts or any stats in that matter. When we use spotify fort artists we can only see stats up to the 16th of nov...
  • cgull
  • Casual Listener
  • 553 Views
  • 2 replies
  • 0 likes
  • Other
  • 553 Views
  • 2 replies
  • 0 likes

"open.spotify.com’s server IP address could not be found"

PlanFreeCountryBrazil Device(Laptop)Operating System(Windows 10) My Question or Issue I try to listen to Spotify in the web player using Google Chrome but I can't. The next sentences are " This site can’t be reached. open.spotify.com’s server IP addr...

  • Visitor
  • Plan Free Country Brazil   Device (Laptop) Operating System (Windows 10)   My Question or Issue  I try to listen to Spotify in the web player using Google Chrome but I can't...
  • Gorlie
  • Visitor
  • 8645 Views
  • 15 replies
  • 1 likes
  • Other
  • 8645 Views
  • 15 replies
  • 1 likes

Superuser Contribution Downloaded songs disapear after one day and I have to download again each d

I have a premium duo account, my downloaded songs no more appear as downloaded after a day's time and I have to download again and waste data. I listen daily and this is a lot of wastage of data even though I've paid for premium.

  • Visitor
  • I have a premium duo account, my downloaded songs no more appear as downloaded after a day's time and I have to download again and waste data. I listen daily and this is a lot of wastage of data even...
  • Joan
  • Moderator
  • 106 Views
  • 1 replies
  • 0 likes
  • 106 Views
  • 1 replies
  • 0 likes

Superuser Contribution Issue: Profile display name can't be searched after updating it

Yesterday I changed my profile display name and it is not being shown in search results, but oddly enough if I search the old display name the new one shows up. To test if this was an isolated issue I created a brand new Spotify account/profile. That...

  • Visitor
  • Yesterday I changed my profile display name and it is not being shown in search results, but oddly enough if I search the old display name the new one shows up. To test if this was an isolated is...
  • Joan
  • Moderator
  • 131 Views
  • 1 replies
  • 0 likes
  • 131 Views
  • 1 replies
  • 0 likes

Superuser Contribution Random songs interrupt my playlists

PlanPremiumCountry USDeviceLG G3 AND personal laptop (up to date, relativly new)Operating System Phone- Android 6.0Computer- Windows 10 My Question or Issue So I recently have experienced a very annoying and frustrating problem: My spotify will rando...

  • Casual Listener
  • Plan Premium Country  US Device LG G3  AND personal laptop (up to date, relativly new) Operating System   Phone- Android 6.0 Computer- Windows 10  My Question or Issue ...
  • SirTopHat
  • Casual Listener
  • 4369 Views
  • 6 replies
  • 5 likes
  • Other
  • 4369 Views
  • 6 replies
  • 5 likes

Superuser Contribution ¿Por qué me cobran mi plan estudiantil como individual?

Me cobran mi plan estudiantil como individual y eso que el mes anterior renové que sigo siendo estudiante.

  • Visitor
  • Me cobran mi plan estudiantil como individual y eso que el mes anterior renové que sigo siendo estudiante.
  • wagnerivera
  • Visitor
  • 159 Views
  • 2 replies
  • 0 likes
  • 159 Views
  • 2 replies
  • 0 likes

Audiobook Issue

PlanPremium Family CountryU.S.Device(Google Pixel 3A XL)Operating System(Android 12) My Question or IssueWhy am I not able to listen to a particular audiobook, when I now supposedly have access to the 15 hours, per month, of audiobooks?

  • Roadie
  • Plan Premium Family  Country U.S. Device (Google Pixel 3A XL) Operating System (Android 12)   My Question or Issue Why am I not able to listen to a particular audiobook, when I no...
  • Maxim
  • Spotify Star
  • 362 Views
  • 10 replies
  • 1 likes
  • Other
  • 362 Views
  • 10 replies
  • 1 likes

Spotify Contact Us chat not working

I don't know if I was blocked because I started contact more than 100 times in the past week trying to solve something really simple or if the chat is yet another broken thing on the ecosystem.It gets stuck on the 'An advisor is best to help with thi...

  • Gig Goer
  • I don't know if I was blocked because I started contact more than 100 times in the past week trying to solve something really simple or if the chat is yet another broken thing on the ecosystem. It...
  • Maxim
  • Spotify Star
  • 168 Views
  • 1 replies
  • 0 likes
  • Other
  • 168 Views
  • 1 replies
  • 0 likes

Superuser Contribution Blocked accounts still seeing mine

so I have an issue with this girl who’s been bullying me for a while and a year ago I finally decided to block her. But the entire time she’s been able to see my account and all my playlists but I don’t wanna private everything for those who aren’t b...

  • Visitor
  • so I have an issue with this girl who’s been bullying me for a while and a year ago I finally decided to block her. But the entire time she’s been able to see my account and all my playlists but I do...
  • AlejaR
  • Moderator
  • 634 Views
  • 1 replies
  • 0 likes
  • Other
  • 634 Views
  • 1 replies
  • 0 likes

Superuser Contribution Mobile and Desktop Recently Played Not Syncing

My Mobile and desktop are not syncing — when I look at my recently played on mobile it’s completely different from when I look at the recently played on my desktop. It’s like that section is ‘recently played on this device’ and not fully ‘recently pl...

  • Newbie
  • My Mobile and desktop are not syncing — when I look at my recently played on mobile it’s completely different from when I look at the recently played on my desktop. It’s like that section is ‘recentl...
  • BestestBlaze
  • Visitor
  • 133 Views
  • 2 replies
  • 0 likes
  • 133 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify won't work at all

Operating SystemWindows 10 My Question or IssueI've been having this issue for months. It started off with the app when it stopped showing my playlists and whenever I tried to play a song it wouldn't, so I moved on to the site. It worked fine until I...

  • Casual Listener
  • Operating System Windows 10   My Question or Issue I've been having this issue for months. It started off with the app when it stopped showing my playlists and whenever I tried to play a son...
  • edenmp3
  • Casual Listener
  • 178 Views
  • 4 replies
  • 0 likes
  • Other
  • 178 Views
  • 4 replies
  • 0 likes

Superuser Contribution Podcasts new episodes not showing/not refreshing

PlanPremiumCountryCzech republicDeviceiPhone 11 ProOperating SystemiOS 15.1 My Question or IssueHi everyone, I've been having this problem for several months now. I thought some of the updates fill fix it but it's still happening to me, so I'm lookin...

  • Casual Listener
  • Plan Premium Country Czech republic Device iPhone 11 Pro Operating System iOS 15.1   My Question or Issue Hi everyone,   I've been having this problem for several months now. I ...
  • joeburg
  • Music Fan
  • 32064 Views
  • 17 replies
  • 1 likes
  • Other
  • 32064 Views
  • 17 replies
  • 1 likes

Superuser Contribution Won't play music on only my school chromebook

PlanPremium FamilyCountryusaDeviceChromebookOperating SystemVersion 114.0.5735.239 (Official Build) (64-bit) My Question or Issue whenever I try to use Spotify on only my school chromebook I get the same error everytime, I will attach a photo. I aske...

  • Regular
  • Plan Premium Family Country usa Device Chromebook Operating System Version 114.0.5735.239 (Official Build) (64-bit)   My Question or Issue  whenever I try to use Spotify on only m...
  • Treagan_K
  • Regular
  • 570 Views
  • 7 replies
  • 0 likes
  • 570 Views
  • 7 replies
  • 0 likes