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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

55609 Views

7 replies

4 likes

  • 55609 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37296 Views

209 replies

18 likes

Other
  • 37296 Views
  • 209 replies
  • 18 likes

Ability to View All Playlist Followers

I edited a playlist - Skyline Artists Agency Radio - which in my account now contains 29 songs. But wheh I share the link -https://open.spotify.com/user/skylineb/playlist/3NwTacPbjYWAyPFjDLvYP1 - it displays an older version of the playlist with 55 s...

Newbie

I edited a playlist - Skyline Artists Agency Radio - which in my account now contains 29 songs.  But wheh I share the link - https://open.spotify.com/user/skylineb/playlist/3NwTacPbjYWAyPFjDLvY...

505 Views

0 replies

0 likes

Other
  • 505 Views
  • 0 replies
  • 0 likes

PS4 can't login

I've been using the app for a long time on my ps4 but within the past week the login has stopped working. It's telling me to connect a device on the same wifi network on the ps4. I'm not seeing the ps4 listed in either my phone or laptop and both are...

Newbie

I've been using the app for a long time on my ps4 but within the past week the login has stopped working. It's telling me to connect a device on the same wifi network on the ps4. I'm not seeing the p...

488 Views

0 replies

1 likes

  • 488 Views
  • 0 replies
  • 1 likes

Rename song on spotify

Hello ! I'm a spotify premium user and i've made a playlist. Inside this playlist, i'd like to rename each song to a specific name (for me and only for me) so i might know what specific moment it fits. It's name like [Ambiant] Desert[Dark] Stressfull...

Casual Listener

Hello !   I'm a spotify premium user and i've made a playlist. Inside this playlist, i'd like to rename each song to a specific name (for me and only for me) so i might know what specific mome...

Sebasty

Community Legend

20171 Views

5 replies

7 likes

  • 20171 Views
  • 5 replies
  • 7 likes

Vodafone free subscription help

Hi I got a free premium subscription when renewing my contract with Vodafone in February, I've tried everything to activate it but it won't let me as I have an existing Spotify account. Please help

Newbie

Hi I got a free premium subscription when renewing my contract with Vodafone in February, I've tried everything to activate it but it won't let me as I have an existing Spotify account. Please help&n...

Luke

Spotify Star

654 Views

1 replies

0 likes

  • 654 Views
  • 1 replies
  • 0 likes

Local Files songs not having pictures

When im using the local files app to try to downloads songs not on spotify, the music doesnt have a picture on Spotify mobile.

Newbie

When im using the local files app to try to downloads songs not on spotify, the music doesnt have a picture on Spotify mobile.

411 Views

0 replies

0 likes

  • 411 Views
  • 0 replies
  • 0 likes

Spotify Web Player changes the song I'm listening to

Randomly, my Spotify Web Player will change the song I'm listening to and a pop-up screen will ask me if I want to "Listen on this phone/computer or Listen on Spotify Web Player" I have set my account to private session and it still happens. Anyone e...

Newbie

Randomly, my Spotify Web Player will change the song I'm listening to and a pop-up screen will ask me if I want to "Listen on this phone/computer or Listen on Spotify Web Player"   I have set ...

Nico

Community Legend

478 Views

1 replies

2 likes

  • 478 Views
  • 1 replies
  • 2 likes

Shuffle in Terrible, New Web Player

Spotify's shuffle algorithm is notoriously bad, but ever since they downgraded and gutted the web player, I feel like it's gotten worse. I have around 700 songs in my "song" tab, yet I'm hearing the same 30ish songs constantly. By constantly, I frequ...

Regular

Spotify's shuffle algorithm is notoriously bad, but ever since they downgraded and gutted the web player, I feel like it's gotten worse. I have around 700 songs in my "song" tab, yet I'm hearing the ...

codeytherhino

Regular

578 Views

2 replies

0 likes

Web Player
  • 578 Views
  • 2 replies
  • 0 likes

Spotify Web Player for PC will not continuously play songs

Spotify Web Player for PC will not continuously play songs. I have to click next/play in order to get the next song to play. Any solutions to resolve this? I am using internet explorer. Thanks

Newbie

Spotify Web Player for PC will not continuously play songs. I have to click next/play in order to get the next song to play. Any solutions to resolve this? I am using internet explorer.   Than...

407 Views

0 replies

0 likes

Web Player
  • 407 Views
  • 0 replies
  • 0 likes

Does naming an app Spoti... or ...tify infringes Spotify branding/trademark rights?

I just like to ask if naming an app SpotiX, Spotifun, Spoticool or Xtify, Funtify or Cooltify infringes Spotify's branding/trademark rights? Spotimote renamed its app to Timote, but from the article below it seemed more likely because the app logo's ...

Newbie

I just like to ask if naming an app SpotiX, Spotifun, Spoticool or Xtify, Funtify or Cooltify infringes Spotify's branding/trademark rights?   Spotimote renamed its app to Timote, but fro...

598 Views

0 replies

0 likes

Other
  • 598 Views
  • 0 replies
  • 0 likes

Cannot login via FB and have two Premium subscriptions :/

* Just subscribed EvilDucktator account for Premium* Realised I already had Premium on my old account 12121475104 - not sure what FB account it's connected to but it says login via that and I can't work it out.* I obviously don't need two Premium sub...

Newbie

* Just subscribed EvilDucktator account for Premium * Realised I already had Premium on my old account 12121475104 - not sure what FB account it's connected to but it says login via that and I can't...

SpotCreated

Roadie

456 Views

1 replies

0 likes

  • 456 Views
  • 1 replies
  • 0 likes

Connection problem between desktop and Pioneer X-HM36. (Wi Fi connectionstill fine)

Today while listening through my Pioneer X-HM36 unit via desktop, the music playing cut-out half way through a track. The Pioneer unit is still showing a Wi Fi connection, but my desktop no longer shows it as an available connection. I have tried uni...

Casual Listener

Today while listening through my Pioneer X-HM36 unit via desktop, the music playing cut-out half way through a track. The Pioneer unit is still showing a Wi Fi connection, but my desktop no longer sh...

Sebasty

Community Legend

857 Views

3 replies

0 likes

  • 857 Views
  • 3 replies
  • 0 likes

Want a album with GFRIEND

I really like this group and hers songbut they on Spotify is missing one albumI don't get it,Publish time and name 2016/07/11 여자친구 The 1st Album 'LOL'In 2015 album can on the spotify listen nowReally want this album,Apple Music have,but I don't want ...

Casual Listener

I really like this group and hers song but they on Spotify is missing one album I don't get it,Publish time and name 2016/07/11 여자친구 The 1st Album 'LOL' In 2015 album can on the spotify liste...

Dessyqiqi

Newbie

731 Views

1 replies

2 likes

  • 731 Views
  • 1 replies
  • 2 likes

playlists deleted and replaced

My playlists were deleted for some reason and repalced with one playlist that i did not create. I have restored my playlists but would like to know how this could have happened?

Roadie

My playlists were deleted for some reason and repalced with one playlist that i did not create.  I have restored my playlists but would like to know how this could have happened?

Bertram

Roadie

371 Views

1 replies

0 likes

Other
  • 371 Views
  • 1 replies
  • 0 likes

Automically switching songs and not playng in Explorer

I have logged out and back in, used inprivate window. Nothing stops webplayer from jumping. My cell phone works just fine, but Im at work and really want to listen on my computer. This has been the same for two days now. Is there a fix for this?Thank...

Newbie

I have logged out and back in, used inprivate window. Nothing stops webplayer from jumping. My cell phone works just fine, but Im at work and really want to listen on my computer. This has been the s...

985 Views

0 replies

0 likes

  • 985 Views
  • 0 replies
  • 0 likes

Audio book not complete anymore

Since a few days the audio book "Evolution der Leere, Teil 1", that I currently hear, is not complete anymore and stops at chapter 182. This is the same with other audio books that I heard shortly ago. It's not a problem of my mobile or my account an...

Casual Listener

Since a few days the audio book "Evolution der Leere, Teil 1", that I currently hear, is not complete anymore and stops at chapter 182. This is the same with other audio books that I heard shortly ag...

Hinnak

Casual Listener

507 Views

1 replies

0 likes

Music
  • 507 Views
  • 1 replies
  • 0 likes

Musica com apologia ao crime

Boa noite Spotify, Eu sugiro que vocês retirem a música "Tototo" Do MC Bin Laden dos seus servidores.Pois esta musica faz uma apologia ao crime organizado!Obrigado!

Newbie

Boa noite Spotify,    Eu sugiro que vocês retirem a música "Tototo" Do MC Bin Laden dos seus servidores. Pois esta musica faz uma apologia ao crime organizado! Obrigado!

368 Views

0 replies

0 likes

  • 368 Views
  • 0 replies
  • 0 likes

Advertising Platform

Hello, I have worked for Nightlife Music (Australian Spotify Partner) as an account manager for a number of years and have a very innovative idea that I believe would work very well for advertising in spaces that wouldn't normally allow for it, whils...

Newbie

Hello,   I have worked for Nightlife Music (Australian Spotify Partner) as an account manager for a number of years and have a very innovative idea that I believe would work very well for...

367 Views

0 replies

0 likes

Desktop
Other
  • 367 Views
  • 0 replies
  • 0 likes

Sounds randomly repeat

Using Sonos, Bluetooth etc the songs randomly repeat. It shows the songs has changed to the next but the previous song repeats. Any help?

Newbie

Using Sonos, Bluetooth etc the songs randomly repeat. It shows the songs has changed to the next but the previous song repeats. Any help? 

315 Views

0 replies

0 likes

  • 315 Views
  • 0 replies
  • 0 likes