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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6788 Views
  • 47 replies
  • 6 likes
  • Other
  • 6788 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19037 Views
  • 9 replies
  • 2 likes
  • Other
  • 19037 Views
  • 9 replies
  • 2 likes

View all Grayed Out/Unavailable Songs

Hi Spotify Community, I am having issues with grayed out songs being removed from my "Songs" even though they are brought back up eventually. For example, I find that a song that I have added previously disappeared, so I check in "Songs" and it seems...

  • Newbie
  • Hi Spotify Community,   I am having issues with grayed out songs being removed from my "Songs" even though they are brought back up eventually. For example, I find that a song that I have adde...
  • 294 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 294 Views
  • 0 replies
  • 0 likes

Web Player - List Interface

In the web player, the new interface is set in grid view, is possible switch it in list view?Thanks

  • Regular
  • In the web player, the new interface is set in grid view, is possible switch it in list view? Thanks
  • zenzero
  • Regular
  • 486 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 486 Views
  • 2 replies
  • 0 likes

Web player problems sync with desktop client using firefox

I've noticed a problem with FF and Edge on web player about desktop client and web player syncronization. On same page, with desktop player opened and logged in (in every test), using chrome i can play full track from web player controls and music si...

  • Regular
  • I've noticed a problem with FF and Edge on web player about desktop client and web player syncronization. On same page, with desktop player opened and logged in (in every test), using chrome i can pl...
  • 268 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 268 Views
  • 0 replies
  • 0 likes

Anti-lgbtq ad

Why did I hear an anti-lgbtq ad with homophobic views and rhetoric on Spotify? I will never ever buy premium, tell my friends and family to stop paying for premium, and will change to Pandora if I get no answers to this.

  • Newbie
  • Why did I hear an anti-lgbtq ad with homophobic views and rhetoric on Spotify? I will never ever buy premium, tell my friends and family to stop paying for premium, and will change to Pandora if I ge...
  • Loko_D
  • Regular
  • 417 Views
  • 1 replies
  • 0 likes
  • 417 Views
  • 1 replies
  • 0 likes

Solved!! Language settings

On the web player, I'm stuck with Japanese web UI. I don't see a language option from my account page: https://www.spotify.com/us/account/overview/ Supposedly, there's a Language option according to the support page, but I don't see it. I'm in NYC, s...

  • Casual Listener
  • On the web player, I'm stuck with Japanese web UI. I don't see a language option from my account page: https://www.spotify.com/us/account/overview/   Supposedly, there's a Language option acco...
  • tomh3
  • Casual Listener
  • 2510 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 2510 Views
  • 2 replies
  • 0 likes

Ford Sync 3- Unable to browse all songs

In earlier versions of Spotify for Android (5'ish), and while using Ford Sync 3 the re was an option called "Browse" and I believe it was called "all songs".This would give access to all music that wasn't in a particular playlist. Basically a huge un...

  • Newbie
  • In earlier versions of Spotify for Android (5'ish), and while using Ford Sync 3 the re was an option called "Browse" and I believe it was called "all songs". This would give access to all music that...
  • 911 Views
  • 0 replies
  • 0 likes
  • Ford SYNC
  • 911 Views
  • 0 replies
  • 0 likes

How do I unlink my account from a PlayStation I don't have access to?!

Just tried to link my account to our PlayStation 4 and it says it can't be done because my account it already linked to another PlayStation account...I don't recall linking it to another PlayStation before but, if I did, it would have been my ex husb...

  • Casual Listener
  • Just tried to link my account to our PlayStation 4 and it says it can't be done because my account it already linked to another PlayStation account... I don't recall linking it to another PlayStat...
  • Merr0777
  • Music Fan
  • 2798 Views
  • 3 replies
  • 0 likes
  • 2798 Views
  • 3 replies
  • 0 likes

I can't use spotify on my windows phone anymore!

What's wrong with the app? Everytime I try to open the app on my cellphone it crashes. I never saw this before. I am a PREMIUM member. I want to use it. How can I do?

  • Regular
  • What's wrong with the app? Everytime I try to open the app on my cellphone it crashes. I never saw this before. I am a PREMIUM member. I want to use it. How can I do?
  • BryBaz
  • Regular
  • 725 Views
  • 8 replies
  • 0 likes
  • 725 Views
  • 8 replies
  • 0 likes

I can't see Death Magnetic

I can't see Metallica's Death Magnetic album. My Indian friend can see it but I can't. Someone said it's about country. I want to learn why Turkish people can't listen it and I want to listen it.

  • Visitor
  • I can't see Metallica's Death Magnetic album. My Indian friend can see it but I can't. Someone said it's about country. I want to learn why Turkish people can't listen it and I want to listen it.
  • 283 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 283 Views
  • 0 replies
  • 0 likes

Top 5 playlists an artist is discovered on

The ability to view the top 5 playlists an artist is discovered or played on is no longer available as of a couple of months ago. Why?

  • Casual Listener
  • The ability to view the top 5 playlists an artist is discovered or played on is no longer available as of a couple of months ago. Why?
  • 270 Views
  • 0 replies
  • 0 likes
  • Other
  • 270 Views
  • 0 replies
  • 0 likes

Tropical Hip Hop looking for Spotify playlists

Hello my name is Delly, I'm from Harlem. My family heritage is Trinidadian and I'm trying to bring that island funk to hip hop. My track trini King is already on Spotify looking for any if all playlists to feature me on it. Here's the Spotify link ht...

  • Casual Listener
  • Hello my name is Delly, I'm from Harlem. My family heritage is Trinidadian and I'm trying to bring that island funk to hip hop. My track trini King is already on Spotify looking for any if all playli...
  • 522 Views
  • 0 replies
  • 0 likes
  • Linux
    Mac
    Web Player
    Windows
  • 522 Views
  • 0 replies
  • 0 likes

Music for the ECLIPSE

It would be great to have a group of songs about ECLIPES for Monday's big event!

  • Newbie
  • It would be great to have a group of songs about ECLIPES for Monday's big event!
  • Mausi
  • Roadie
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Multi room possibility on Bang & Olufsen speakers!

I have 5 different Bang & Olufsen speakers, like the S8, A9, A6 and some other older speakers connected with a Beosound Moment. To get the same sound from all speakers I have to use Deezer but Everyone in the family use Spotify Premium. According to ...

  • Casual Listener
  • I have 5 different Bang & Olufsen speakers, like the S8, A9, A6 and some other older speakers connected with a Beosound Moment. To get the same sound from all speakers I have to use Deezer but Ev...
  • Knubjr
  • Casual Listener
  • 2929 Views
  • 4 replies
  • 1 likes
  • Other
  • 2929 Views
  • 4 replies
  • 1 likes

Music fades in and out on Amazon Firestick

I recently downloaded spotify on my amazon firestick and when I play music, the the volume is constant fading up and down. I saw others having trouble with this and could find the solution on their computer, but not sure how I can fix it since the Fi...

  • Newbie
  • I recently downloaded spotify on my amazon firestick and when I play music, the the volume is constant fading up and down. I saw others having trouble with this and could find the solution on their c...
  • 833 Views
  • 0 replies
  • 1 likes
  • music
  • 833 Views
  • 0 replies
  • 1 likes

Disconnect iTunes from Spotify

I do not want Spotify showing my iTunes songs/playlists. I have turned off the option, restarted the app, etc, but it still lists my iTunes songs/playlists. How do I stop Spotify from accessing iTunes as the settings obviously don't work!!

  • Casual Listener
  • I do not want Spotify showing my iTunes songs/playlists.  I have turned off the option, restarted the app, etc, but it still lists my iTunes songs/playlists.     How do I stop Spotif...
  • murc67
  • Newbie
  • 3302 Views
  • 1 replies
  • 1 likes
  • 3302 Views
  • 1 replies
  • 1 likes

Need Firmware Upgrade for JBL Authentics L16 for compatibility with Spotify Connect

Hello!Recently purchased the JBL Authentics L16, but I need the firmware upgrades to enable Spotify Connect compatibility. Could somebody please send me the upgrades to enable this? JBL took down the firmware upgrades from their website. Thanks

  • Casual Listener
  • Hello! Recently purchased the JBL Authentics L16, but I need the firmware upgrades to enable Spotify Connect compatibility. Could somebody please send me the upgrades to enable this? JBL took down t...
  • 1478 Views
  • 0 replies
  • 2 likes
  • Connect
  • 1478 Views
  • 0 replies
  • 2 likes

VOLVO XC90. SPOTIFY APP VERY SLOW TO GET STARTED

Hello. I'm using the app in my XC90. I have a 4G simcard in the car. The app is very slow to get started everytime i'm using it. It takes at least 3 or 4 minutes to get back on the song I was listening to the time before. Downloading the several menu...

  • Casual Listener
  • Hello. I'm using the app in my XC90. I have a 4G simcard in the car. The app is very slow to get started  everytime i'm using it. It takes at least 3 or 4 minutes to get back on the song I was l...
  • greijer
  • Newbie
  • 2371 Views
  • 5 replies
  • 1 likes
  • Other
  • 2371 Views
  • 5 replies
  • 1 likes

Spotify auf Onkyo TX 8050 Receiver - kein Support seit 20. Juli 17

Guten Morgen zusammen,Spotify kann seit dem 20.07.17 nicht mehr auf meinem Onkyo TX 8050 abgespielt werden. Laut Onkyo Homepage hat Spotify seine Funktion auf bestimmten Onkyo Geräten der Modellreihe 2011 eingestellt. verdammt Schade!Wisst Ihr Tipps ...

  • Newbie
  • Guten Morgen zusammen, Spotify kann seit dem 20.07.17 nicht mehr auf meinem Onkyo TX 8050 abgespielt werden. Laut Onkyo Homepage hat Spotify seine Funktion auf bestimmten Onkyo Geräten der Modellr...
  • reeser
  • Newbie
  • 4085 Views
  • 4 replies
  • 0 likes
  • 4085 Views
  • 4 replies
  • 0 likes

Time meter jumps to the end of the song before it's even played

I selected daily mix and a song pulled up but the time meter was at the end of the song as if it already played the song. Then it loads the next song in the list and does the same thing. It has loaded song after song not playing anything. I have hit ...

  • Newbie
  • I selected daily mix and a song pulled up but the time meter was at the end of the song as if it already played the song. Then it loads the next song in the list and does the same thing. It has loade...
  • 364 Views
  • 0 replies
  • 0 likes
  • 364 Views
  • 0 replies
  • 0 likes