Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

59635 Views

7 replies

4 likes

  • 59635 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

texasjimtate

Visitor

38143 Views

214 replies

18 likes

Other
  • 38143 Views
  • 214 replies
  • 18 likes

Web Player (Firefox) plays music without my permission

I nevered used Spotify through Firefox as I never use Firefox but Chrome instead.It has been 2 days since my Spotify Premium player plays by itself yoga music from a "Web Player (Firefox)" which I have never allowed. It plays my music for never more ...

Newbie

I nevered used Spotify through Firefox as I never use Firefox but Chrome instead. It has been 2 days since my Spotify Premium player plays by itself yoga music from a "Web Player (Firefox)" which I ...

Sebasty

Community Legend

15797 Views

2 replies

12 likes

  • 15797 Views
  • 2 replies
  • 12 likes

Advert for Spotify

Security guard sitting in silence has to watch people coming into an office building listening to music and see the range of emotions it brings out in them over a number of days. Close up and slow motion of people walking in, can work with range of e...

Casual Listener

Security guard sitting in silence has to watch people coming into an office building listening to music and see the range of emotions it brings out in them over a number of days. Close up and slow mo...

Ruuke

Casual Listener

531 Views

2 replies

0 likes

  • 531 Views
  • 2 replies
  • 0 likes

The Song "Inna - Ruleta" is aviable on the Mac but invisible on iphone App... Why?

Hello,so I wanted to hear the song "Ruleta" by INNA and I thought it wouldn't be aviable to hear on Spotify because I was searching for it on the iPhone and so my friend too and we both couldn't find it. So I started to search on my mac why its not a...

Newbie

Hello, so I wanted to hear the song "Ruleta" by INNA and I thought it wouldn't be aviable to hear on Spotify because I was searching for it on the iPhone and so my friend too and we both couldn't fi...

933 Views

0 replies

4 likes

Music
Other
  • 933 Views
  • 0 replies
  • 4 likes

Discovery Weekly broke.

The title is a bit misleading, since as far as I can tell my Discovery Weekly playlist is still working, but this. Issue is difficult to describe in a few words. I've been trying to enable the Discover Weekly archive applet using IFTTT and it isn't w...

Regular

The title is a bit misleading, since as far as I can tell my Discovery Weekly playlist is still working, but this. Issue is difficult to describe in a few words.   I've been trying to enable t...

SaraiSound

Roadie

586 Views

1 replies

2 likes

Other
  • 586 Views
  • 1 replies
  • 2 likes

Web Player stuck in Spanish

About 3 weeks ago, I switched my Spotify language to Spanish from English on the desktop app on my main computer. I switched it back a few days later, once again on my main computer. Lo and behold, the web player on my Chromebook will not go back to ...

Newbie

About 3 weeks ago, I switched my Spotify language to Spanish from English on the desktop app on my main computer. I switched it back a few days later, once again on my main computer. Lo and behold, t...

608 Views

0 replies

1 likes

Web Player
  • 608 Views
  • 0 replies
  • 1 likes

Solved!! Web Player Won't Play Music...

So, I can't play music. When I use a different account it plays perfectly. I have tried clearing my cookies and using a user agent. I am using Chome OS and it is a school computer. The bottom bar just greys out like it just absolutely REFUSES to work...

Regular

So, I can't play music. When I use a different account it plays perfectly. I have tried clearing my cookies and using a user agent. I am using Chome OS and it is a school computer. The bottom bar jus...

WizardHoovy

Regular

5616 Views

5 replies

2 likes

  • 5616 Views
  • 5 replies
  • 2 likes

When will headspace bundle be avaliable to other countries?

Hi, I'm from Spain and since Headspace+Spotify for students is only avaliable in UK, and I haven't found any information on future plans, I would like to know if it will ever be avaliable for all users, and when.Thank you

Casual Listener

Hi, I'm from Spain and since Headspace+Spotify for students is only avaliable in UK, and I haven't found any information on future plans, I would like to know if it will ever be avaliable for all use...

Maxim

Spotify Star

792 Views

1 replies

1 likes

Other
  • 792 Views
  • 1 replies
  • 1 likes

Can't submit my spotify artist request

Hey everyone. I've tried creating the artist page for my new Artist alias. When I am about to submit my application, it wants me to add a twitter account. So I made one. But when I click connect. I get an error with: 504 Gateway Time-out. So what sho...

Casual Listener

Hey everyone. I've tried creating the artist page for my new Artist alias. When I am about to submit my application, it wants me to add a twitter account. So I made one. But when I click connect. I g...

ED_LIIT

Casual Listener

649 Views

3 replies

1 likes

Other
  • 649 Views
  • 3 replies
  • 1 likes

Solved!! When I open spotify website, it defaults to German.

I live in the U.S., and every time I open up the spotify website (to change my account settings), the page defaults to spotify.com/de as if I'm in Germany. I don't read German, I can't navigate the site in German. And I don't understand why spotify d...

Visitor

I live in the U.S., and every time I open up the spotify website (to change my account settings), the page defaults to spotify.com/de as if I'm in Germany. I don't read German, I can't navigate the s...

user-removed

Not applicable

3294 Views

2 replies

0 likes

  • 3294 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Web Player not playing anything

I've been playing music all day through the web player on my Macbook Pro, when all of a sudden (literally after finishing a song) it forgets how to actually play music. As far as I can tell, all functionality remains, apart from playing music - when ...

Casual Listener

I've been playing music all day through the web player on my Macbook Pro, when all of a sudden (literally after finishing a song) it forgets how to actually play music. As far as I can tell, all func...

erik_b

Newbie

6549 Views

13 replies

0 likes

  • 6549 Views
  • 13 replies
  • 0 likes

Solved!! Can't ear music in any browser

I'm trying to use Spotify web player, but it doesn't even start a music when I try to play it. The problem is every browser

Visitor

I'm trying to use Spotify web player, but it doesn't even start a music when I try to play it. The problem is every browser

user-removed

Not applicable

588 Views

1 replies

1 likes

Web Player
Windows
  • 588 Views
  • 1 replies
  • 1 likes

Don't remind people that copyright terms are excessively in favour of business

In one of your recent promotional emails is written:From chilled classics to power ballads, from the 70s to the 80s to the 90s: your favourite throwback tracks are all on Spotify. High school, road trips in your first car, unforgettable house parties...

Newbie

In one of your recent promotional emails is written: From chilled classics to power ballads, from the 70s to the 80s to the 90s: your favourite throwback tracks are all on Spotify. High school, ro...

468 Views

0 replies

0 likes

All Platforms
  • 468 Views
  • 0 replies
  • 0 likes

Podcasts Disappeared From Web Player

I like listening to podcasts on the web player when I'm at work. I noticed today that there is no "Podcast" button in Genres & Moods. The only podcasts available are comedy, and any in a Featured page. Where are my podcasts?! Also, why haven't they i...

Regular

I like listening to podcasts on the web player when I'm at work. I noticed today that there is no "Podcast" button in Genres & Moods. The only podcasts available are comedy, and any in a Featured...

avince

Newbie

4972 Views

11 replies

41 likes

Web Player
  • 4972 Views
  • 11 replies
  • 41 likes

[All Platforms][Other] Opportunity for master thesis

Hi!I am a last year master student at Stockholm student cyber security and will complete my masters mid-2018.I am keen to perform quantitative analysis on the risks associated with cyber security after moving the ERP systems to cloud. Cybersecurity d...

Newbie

Hi! I am a last year master student at Stockholm student cyber security and will complete my masters mid-2018. I am keen to perform quantitative analysis on the risks associated with cyber securi...

bittergod

Music Fan

968 Views

1 replies

2 likes

All Platforms
Other
  • 968 Views
  • 1 replies
  • 2 likes

undeleteable playlists

Hey guys,I got a problem with my spotify playlists. I don't know how but somehow I got playlists in my account that are only loading and I can't delete at all. Already wrote a ticket to support but got only a tutorial back how to delete playlists, so...

Newbie

Hey guys, I got a problem with my spotify playlists. I don't know how but somehow I got playlists in my account that are only loading and I can't delete at all. Already wrote a ticket to support but...

375 Views

0 replies

1 likes

  • 375 Views
  • 0 replies
  • 1 likes

Missing genres/moods icons on web player page

On web player page (https://open.spotify.com/browse/genres) missing classical music genre icon and three others. The problem exists only on web player page and maybe only on my (Polish) user account. On android mobile player everything is ok, also on...

Casual Listener

On web player page (https://open.spotify.com/browse/genres) missing classical music genre icon and three others. The problem exists only on web player page and maybe only on my (Polish) user account....

454 Views

0 replies

1 likes

Web Player
  • 454 Views
  • 0 replies
  • 1 likes

BMW not connecting to iPhone after most recent update

Spotify previously woukd connect to BMW connected drive system with no problems and allow browsing and thumbnails to be displayed but now it does not shown in multimedia menu even after re plugging in lightning cable and restarting Spotify. This star...

Newbie

Spotify previously woukd connect to BMW connected drive system with no problems and allow browsing and thumbnails to be displayed but now it does not shown in multimedia menu even after re plugging i...

georgejolliffe

Casual Listener

1248 Views

4 replies

0 likes

Connect
  • 1248 Views
  • 4 replies
  • 0 likes

How can I downgrade from the new update?

I updated Spotify today, and I was honestly extremely disappointed. Everytime I go to click on a playlist with one song (the song I want to listen to) it gives me a completely random song. i miss when I could click on a playlist and get the song I wa...

Newbie

I updated Spotify today, and I was honestly extremely disappointed. Everytime I go to click on a playlist with one song (the song I want to listen to) it gives me a completely random song. i miss whe...

SpotCreated

Roadie

798 Views

1 replies

0 likes

  • 798 Views
  • 1 replies
  • 0 likes

Solved!! Spotify stopped playing in Chrome and Edge today

Spotify usually plays fine in Chrome and then today it stopped playing. There is a bright green banner at the bottom with "You are using the web player". The time indicator shows that the song is progressing but there is no sound. Everything seem to ...

Casual Listener

Spotify usually plays fine in Chrome and then today it stopped playing. There is a bright green banner at the bottom with "You are using the web player". The time indicator shows that the song i...

feralbeagle

Casual Listener

907 Views

1 replies

1 likes

Web Player
Windows
  • 907 Views
  • 1 replies
  • 1 likes