Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!
I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...
Hello,I'm with Videotron in Canada and I have the unlimited music streaming feature, but it doesn't seem to be working with spotify (works with Groove/Xbox music though). I am using a Windows Mobile 10 phone, although I had the same problem with my W...
Hi guys! I already have started a topic about this issue, it was solved, but the same problem is back. The Spotify app keep on loading screen, what never ends. The songs cannot be played, and there are a lack of response on menu display. Its not poss...
Hello, Every time I try to listen to the radio or even open the radio pane on the web page, it never stops loading and doesnt allow me to click on anything, seen here.Any idea how to fix this? It's done it ever since I opened the account. Thanks,Ben....
Hi, I've been a premium subscriber to spotify for about 2 years now, and never had a problem with the desktop and mobile apps, i use both every day, i also use the PS4 app. Which has been fine since i started using it a few months ago, but the past w...
I've discovered a few albums listed which have no tracks ... I would like to hear these!-- Eric Clapton - Give Me Strength The '74/'75 Recordings-- Camper Van Beethoven-- My Beloved Revolutionary Sweetheart I would like to think this is a database gl...
I have so many problems with the new update of spotify on windows phone 930. 1. Musics stops in a few seconds.2. Spotify appears offline mode even if the offline button is not turned on and my phone is connected to the internet.3. Loading of the sear...
Spotify desktop app doesn't play well with Windows 10. Microsoft has been addressing this in their latest Pro insider update, Build 14931. In it, a pop-up about "how the spotify app is working" It still crashes everything running, even though I have ...
Hi, i am having a problem with the spotify radio on the web app.As the title suggests, the radio is buffering forever. Now the real problem is that it happens on any computer i log on with my account but works fine on all those computers with any oth...
Every time I change phones I put my spotify PREMIUM on and spend HOURS, sorry DAYS even WEEKS redownloading every f**kn album n every f**kn artist individually so the little green button is ON and yet still random songs,albums and artists every time ...
We tried connecting on a Iphone and an android and listening to different songs, but we are not able to listen to different songs, when one of us changes music, the other changes and the music goes
This applies to Mac and Windows, Start Spotify. Select something like Discover Weekly - Shuffle is selected. Turn off Shuffle (I know how to turn it off) Close spotify. Open Spotify. Select - for example Morning Coffee - Shuffles back on. How do I tu...
No problems using my webplayer on my work computer up until 3 days ago. Now I can't search - all the buttons on the left hand side except for the search work. Also, I can't save any songs to a playlist. Not sure if it is the webplayer or maybe it is ...
Good evening [Disclaimer: Perhaps my English isn't well enough to make myself clear, as it isn't my native language, so, if something doesn't make some sense, please let me know to try to clarify it. Thanks.] (Well, as I were suggested, I'm posting t...
I'm unable to reorder Playlists on Windows Mobile. This issue is causes further pain due to the fact that there are no otions to specify how tracks are added to a Playlist (i.e. Newest Tracks at the Top). Please add a Reorder feature.
Hey fellow Spotify users, Is anyone other than myself experiencing an issue where you have linked your spotify account to your shazam account for the automatic tag playlist that sends tagged songs from shazam to your "My Shazam Tracks" playist on you...
Hi! I have an old Playstation 3. I don't remember the password to my old account, and the email it is connected to is not working anymore. I used Spotify on it a couple of years back. I also have a new Playstation 4. I want to connect my Spotify Acco...
Desde ya hace tiempo no logro crear una contraseña para dispositivos, en dispositivos en los que no puedo iniciar sección con mi cuenta de fb un día se cerró la cuenta y me di cuenta que no recordaba la contraseña, seguí todos los pasos desde varios ...
My Vizio Smart TV has Spotify included as one of its applications. I'm a premium Spotify subcriber, however the Vizio app, and Spotify on my iphone/Mac desktop doesn't seem to be communicating. ie. I add a song/playlist to my iphone/Mac desktop, but ...
Would you mind to double check your Music import process? It is totally not acceptable for a 2016 album to have such kind of the things happened!
I sent someone a years premium subscription as a spotify gift card but he already has it built in as part of his phone providers partner plan. The gift card hasnt been redeemed so how do I go about getting it cancelled and refunded?