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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

59789 Views

7 replies

4 likes

  • 59789 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

gdaley89

Visitor

38179 Views

213 replies

18 likes

Other
  • 38179 Views
  • 213 replies
  • 18 likes

Hitting Shuffle over and over brings back the same order of songs

When i like to hear random musik of my library, i usually hit the "shuffle"-button until the order of the next ~15 songs sound interesting to me. But sadly the same songs hit the top of the list over and over again. That's not what i was expecting. I...

Newbie

When i like to hear random musik of my library, i usually hit the "shuffle"-button until the order of the next ~15 songs sound interesting to me. But sadly the same songs hit the top of the list over...

587 Views

0 replies

1 likes

Other
  • 587 Views
  • 0 replies
  • 1 likes

Playlist deletion

I accidentally deleted my playlist the other day. Does any one know how I can recover this? I spent years building it.

Newbie

I accidentally deleted my playlist the other day. Does any one know how I can recover this? I spent years building it.

hotnspicyyyyyy

Roadie

380 Views

1 replies

0 likes

Other
  • 380 Views
  • 1 replies
  • 0 likes

Playlists using Roku

How do I get to my playlists when using a Roku stick? I downloaded the app and have premium, but can't find how to get to my playlists!

Newbie

How do I get to my playlists when using a Roku stick? I downloaded the app and have premium, but can't find how to get to my playlists!

santa007007

Regular

614 Views

1 replies

0 likes

Samsung
  • 614 Views
  • 1 replies
  • 0 likes

three offline device limit!

I only have two devices on spotify and apparently the limit of three devices has been exceeded and in doing so 300+ songs have been deleted... NOT HAPPY! And I don't know how to change it! HELP

Newbie

I only have two devices on spotify and apparently the limit of three devices has been exceeded and in doing so 300+ songs have been deleted... NOT HAPPY! And I don't know how to change it! HELP

376 Views

0 replies

0 likes

  • 376 Views
  • 0 replies
  • 0 likes

"This song is unavailable" for almost entire album

This issue occurs off an on every once and a while, but never happened with an entire album. I live in the US and wouldn't assume this would be blocked in my country for any reason, but I've tried everything to fix the issue, including logging out an...

Visitor

This issue occurs off an on every once and a while, but never happened with an entire album. I live in the US and wouldn't assume this would be blocked in my country for any reason, but I've tried ev...

438 Views

0 replies

0 likes

Web Player
Windows
  • 438 Views
  • 0 replies
  • 0 likes

Private playlist showing on profile

Hello, everyone I've a got a private playlist, although I realized that it shows up for another users, in my public profile (a friend searched for my profile and noticed that). I don't want it, but I tried everything and nothing helped. Anyone knows ...

Newbie

Hello, everyone    I've a got a private playlist, although I realized that it shows up for another users, in my public profile (a friend searched for my profile and noticed that). I ...

Nico

Community Legend

480 Views

1 replies

0 likes

Other
  • 480 Views
  • 1 replies
  • 0 likes

The change to the "New Metal Tracks" playlist not adding new tracks

Going to start a new post because this isn't being answered. I use to look forward to Friday's and getting to listen to new tracks and new albums that came out on the "New Metal Tracks" playlist, but for some reason recently you have changed it so th...

Visitor

Going to start a new post because this isn't being answered.   I use to look forward to Friday's and getting to listen to new tracks and new albums that came out on the "New Metal Tracks" play...

user-removed

Not applicable

786 Views

1 replies

1 likes

Linux
Mac
Web Player
Windows
  • 786 Views
  • 1 replies
  • 1 likes

PlayStation vs Spotify - Issue with linking accounts

Greetings guys.I use Spotify premium with my Facebook and I've tried to link my account to PlayStation Spotify app. Initially it linked and I had a lot of fun, but next few days, it asked me to link the profile again and I couldnt do it.The error say...

Newbie

Greetings guys. I use Spotify premium with my Facebook and I've tried to link my account to PlayStation Spotify app. Initially it linked and I had a lot of fun, but next few days, it asked me to l...

597 Views

0 replies

0 likes

PlayStation
  • 597 Views
  • 0 replies
  • 0 likes

Log in button not working

My HP Envy laptop has just come back from being repaired by HP. It looks as though they have installed a new hard drive, so I am pretty much starting from scratch. The latest version of Windows 10 is installed. I have just installed Spotify, but I ca...

Casual Listener

My HP Envy laptop has just come back from being repaired by HP. It looks as though they have installed a new hard drive, so I am pretty much starting from scratch. The latest version of Windows 10 is...

397 Views

0 replies

0 likes

Web Player
Windows
  • 397 Views
  • 0 replies
  • 0 likes

Firestick stops playing and closes spotify

I regularly have spotify open on my laptop and amazon firestick. Although sometimes whilst playing it through the firestick it seems to time out? if im on spotify doing things and playing different songs it doesn't do this. But if i want to play one ...

Newbie

I regularly have spotify open on my laptop and amazon firestick. Although sometimes whilst playing it through the firestick it seems to time out? if im on spotify doing things and playing different s...

sdelacas

Visitor

6567 Views

8 replies

4 likes

Connect
  • 6567 Views
  • 8 replies
  • 4 likes

Unplayable Artist

Hello, I've recently purchased Spotify Premium, but I still can't listen to all the content.This particular Album (and everything from the artist) of eerie music and sounds has completely dissapeared from the internet, from Youtube, from Amazon, and ...

Newbie

Hello, I've recently purchased Spotify Premium, but I still can't listen to all the content. This particular Album (and everything from the artist) of eerie music and sounds has completely dissape...

410 Views

0 replies

0 likes

Other
  • 410 Views
  • 0 replies
  • 0 likes

Altered playlist

I created a wedding after party playlist and recently discovered many songs were deleted. (Songs are still on Spotify, our best guess is my or my finances phone was left on in a pocket.) Is there any way I can revert the playlist back to a previous v...

Newbie

I created a wedding after party playlist and recently discovered many songs were deleted. (Songs are still on Spotify, our best guess is my or my finances phone was left on in a pocket.) Is there any...

583 Views

0 replies

0 likes

Other
  • 583 Views
  • 0 replies
  • 0 likes

Spotify connect issue with Denon AVR-x2300 solved!

Had a weird issue with Spotify Connect. I´m running my Denon AVR-x2300w connected via cable to an Asus AC56u router (merlin firmware). Interestingly enough, Spotify connect worked flawlessly from my Iphone 7 but not on my Windows 10 laptop. After som...

Newbie

Had a weird issue with Spotify Connect. I´m running my Denon AVR-x2300w connected via cable to an Asus AC56u router (merlin firmware). Interestingly enough, Spotify connect worked flawlessly from my ...

1530 Views

0 replies

1 likes

  • 1530 Views
  • 0 replies
  • 1 likes

Web player always returns HTTP 401 Unauthorized

For reasons I don't get into, I need to use the web player. Unfortunately, I'm unable to listen to any music because every web API call returns { "error": { "status": 401, "message": "No token provided" } } I'm seeing this in the chrome developer con...

Casual Listener

For reasons I don't get into, I need to use the web player. Unfortunately, I'm unable to listen to any music because every web API call returns    { "error": { "status": 401, "m...

generaltrivium

Newbie

12350 Views

5 replies

1 likes

Web Player
  • 12350 Views
  • 5 replies
  • 1 likes

Spotify Webplayer won't play because it says I'm connected on my iPhone

I have tried logging out of all devices, switching devices on the webplayer, clearing my cache and cookies, using a different internet browser - NOTHING will work. So now I can't play music on my computer at work and it is driving me crazy. Any sugge...

Newbie

I have tried logging out of all devices, switching devices on the webplayer, clearing my cache and cookies, using a different internet browser - NOTHING will work. So now I can't play music on my com...

Nico

Community Legend

674 Views

1 replies

0 likes

Web Player
Windows
  • 674 Views
  • 1 replies
  • 0 likes

Oooops, something went wrong. Reload for Windows, Spotify webplayer

Today an error appeared on my version of Spotify webplayer, I logged in and then automatically a problem appeared saying I needed to reload the webplayer.I did this and I'm still having problems, can't listen to anything on Spotify Webplayer. The sit...

Casual Listener

Today an error appeared on my version of Spotify webplayer, I logged in and then automatically a problem appeared saying I needed to reload the webplayer. I did this and I'm still having problems, c...

Sebasty

Community Legend

1341 Views

3 replies

0 likes

Web Player
Windows
  • 1341 Views
  • 3 replies
  • 0 likes

App doesnt play songs and just beep

today i update spotify windows app (1.0.55.487.g256699aa) version and when the app restart to apply update it dint play any song and then beeps, i unistall y install again but same problem, web player works well same as ios app, i though it was my ac...

Casual Listener

today i update spotify windows app (1.0.55.487.g256699aa) version and when the app restart to apply update it dint play any song and then beeps, i unistall y install again but same problem, web playe...

khaldeman

Casual Listener

1133 Views

4 replies

0 likes

Web Player
Windows
  • 1133 Views
  • 4 replies
  • 0 likes

Cannot find the Radio button

I use the Spotify WebPlayer on my Chromebook. In the past I have been able to view Spotify's verrious Radio Stations like "Pop, Rock, Metal, etc,"on the lefthand side, however I can't seem to find that button anymore. Here is what I see in the image ...

Newbie

I use the Spotify WebPlayer on my Chromebook. In the past I have been able to view Spotify's verrious Radio Stations like "Pop, Rock, Metal, etc,"on the lefthand side, however I can't seem to find th...

684 Views

0 replies

0 likes

Web Player
  • 684 Views
  • 0 replies
  • 0 likes

Songs tab still not working

I updated my Spotify hoping that they finally fixed the last bug that I complained about, but nope. Aparrently I have never saved a song on Spotify (when it's close to 1k) I love usings songs to easilly find specific songs, since it's faster than typ...

Regular

I updated my Spotify hoping that they finally fixed the last bug that I complained about, but nope. Aparrently I have never saved a song on Spotify (when it's close to 1k) I love usings songs to easi...

338 Views

0 replies

0 likes

Web Player
Windows
  • 338 Views
  • 0 replies
  • 0 likes

How to get local files on playlist to be able to play on Playstation

I've recently downloaded some music that Spotify doesn't offer to put on playlists, however, when I tried to use my Playstation to play the downloaded songs it would skip them and if I were to select the exact song I want to play it would skip to the...

Newbie

I've recently downloaded some music that Spotify doesn't offer to put on playlists, however, when I tried to use my Playstation to play the downloaded songs it would skip them and if I were to s...

579 Views

0 replies

0 likes

  • 579 Views
  • 0 replies
  • 0 likes