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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

49767 Views

7 replies

4 likes

  • 49767 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

MGwilson

Visitor

35881 Views

201 replies

18 likes

Other
  • 35881 Views
  • 201 replies
  • 18 likes

FIX THE GLITCH in the Top 4 Album Art, please!!!

I noticed about a year and a half ago that the Top 4 Album Art began to glitch and display OUT OF ORDER on the Public Page(s). It started with just a few playlists, but then quickly spread to all of them. There is no way to fix this glitch from the c...

Casual Listener

I noticed about a year and a half ago that the Top 4 Album Art began to glitch and display OUT OF ORDER on the Public Page(s).  It started with just a few playlists, but then quickly spread to a...

376 Views

0 replies

1 likes

All Platforms
Playlists
  • 376 Views
  • 0 replies
  • 1 likes

Unique Feature

Just Recently I unknowingly downloaded a fake spotify app that was actually a trojan virus. There was virtually no difference in the apps, it would be very helpful if you would add a unique yet discreet feature that signifies that the app is actually...

Casual Listener

Just Recently I unknowingly downloaded a fake spotify app that was actually a trojan virus. There was virtually no difference in the apps, it would be very helpful if you would add a unique yet discr...

Maxim

Spotify Star

1159 Views

3 replies

0 likes

  • 1159 Views
  • 3 replies
  • 0 likes

VOLVO XC90. SPOTIFY APP VERY SLOW TO GET STARTED

Hello. I'm using the app in my XC90. I have a 4G simcard in the car. The app is very slow to get started everytime i'm using it. It takes at least 3 or 4 minutes to get back on the song I was listening to the time before. Downloading the several menu...

Casual Listener

Hello. I'm using the app in my XC90. I have a 4G simcard in the car. The app is very slow to get started  everytime i'm using it. It takes at least 3 or 4 minutes to get back on the song I was l...

greijer

Newbie

2636 Views

5 replies

1 likes

Other
  • 2636 Views
  • 5 replies
  • 1 likes

Solved!! Add to playlist

I can't add songs to any playlists. I press the "add to playlist" but nothing happens. What to do? I have tried the log-out-log-in thing. Doesn't work.

Regular

I can't add songs to any playlists. I press the "add to playlist" but nothing happens. What to do? I have tried the log-out-log-in thing. Doesn't work.

MartinStoichkov

Community Legend

1081 Views

9 replies

0 likes

Other
  • 1081 Views
  • 9 replies
  • 0 likes

Playlist acting weird when played on Chromecast

I've been having a weird problem with a playlist on my chromecast lately. I have a rather large playlist with over a 1300 songs in it, and lately when I try to play any song in that playlist the chromecast automatically sets the next up song to the t...

Casual Listener

I've been having a weird problem with a playlist on my chromecast lately. I have a rather large playlist with over a 1300 songs in it, and lately when I try to play any song in that playlist the chro...

AmericanStyle

Newbie

2402 Views

6 replies

7 likes

  • 2402 Views
  • 6 replies
  • 7 likes

windows phone keeps restarting....🤢👿

Since I've installed the Spotify app, my phone keeps restarting all the time, the battery drains out very quick, the phone get's really hot, I've subscribe the premium but is even worst, please have a look, and come out it something acceptable, I don...

Newbie

Since I've installed the Spotify app, my phone keeps restarting all the time, the battery drains out very quick, the phone get's really hot, I've subscribe the premium but is even worst, please have ...

MattSuda

Spotify Star

526 Views

1 replies

0 likes

  • 526 Views
  • 1 replies
  • 0 likes

How to revert to old Web Player?

So the new Spotify Web Player is pretty horrible, no lie. I feel like all my music has been put into a stack and then that stack was thrown all over the high way. Anyways, it doesn't show albums unless you've saved the full album and it doesn't show ...

Newbie

So the new Spotify Web Player is pretty horrible, no lie. I feel like all my music has been put into a stack and then that stack was thrown all over the high way. Anyways, it doesn't show albums unle...

itu_

Community Legend

6408 Views

4 replies

7 likes

  • 6408 Views
  • 4 replies
  • 7 likes

Gear s2 bt disconnected issue

My BT is working. I've uninstalled and reinstalled the app on both my watch and phone and cleared cached data. But still can't use remote mode.. is there any fix???

Regular

My BT is working. I've uninstalled and reinstalled the app on both my watch and phone and cleared cached data. But still can't use remote mode.. is there any fix???

323 Views

0 replies

0 likes

Samsung
  • 323 Views
  • 0 replies
  • 0 likes

Playlist not syncing on Roku

Up until two weeks ago, I was able to sync my playlists and now none will show up. I see that many people have reported this and it still hasn't been fixed. I will cancel my premium account soon if there's no solution because I don't need it anymore

Newbie

Up until two weeks ago, I was able to sync my playlists and now none will show up. I see that many people have reported this and it still hasn't been fixed. I will cancel my premium account soon if t...

MattSuda

Spotify Star

871 Views

2 replies

1 likes

Other
  • 871 Views
  • 2 replies
  • 1 likes

silent 3 minutes of illest motherf**ker alive by kanye west and jay z

I'm not sure if this is the right place to put this, but the first 3 minutes of the song is silent, and it is about 3 minutes longer than the song is supposed to be. I am listening on windows web player. the song is https://play.spotify.com/track/4DO...

Newbie

I'm not sure if this is the right place to put this, but the first 3 minutes of the song is silent, and it is about 3 minutes longer than the song is supposed to be. I am listening on windows web pla...

620 Views

0 replies

0 likes

Web Player
Windows
  • 620 Views
  • 0 replies
  • 0 likes

No playlists loading on WD TV Live

Hello!Ever since I updated to the newest firmware on my WDTV Live, Spotify does not load my playlists anymore (it is totally empty). Anyone knows how to fix it?

Regular

Hello! Ever since I updated to the newest firmware on my WDTV Live, Spotify does not load my playlists anymore (it is totally empty). Anyone knows how to fix it?

onwillekeurig

Regular

670 Views

2 replies

0 likes

WD
  • 670 Views
  • 2 replies
  • 0 likes

Solved!! Connecting to Vizio TV or Onkyo Receiver

I'm having difficulty connecting to my Vizio and Onkyo. I'm trying out the free service and both have the Spotify app. Vizio's support says that free will work but both devices are saying I need Premium. Is it possible that a different band or networ...

Casual Listener

I'm having difficulty connecting to my Vizio and Onkyo.  I'm trying out the free service and both have the Spotify app.  Vizio's support says that free will work but both devices are saying...

gomsu79

Casual Listener

900 Views

1 replies

0 likes

  • 900 Views
  • 1 replies
  • 0 likes

Spotify stops playing when monitor powers off

My laptop monitor shuts off after 4 minutes, but when it does, Spotify stops playing. If I jiggle the mouse, the monitor comes back on and so does Spotify. How can i keep Spotify playing when the monitor shuts off ???Thanks.

Casual Listener

My laptop monitor shuts off after 4 minutes, but when it does, Spotify stops playing.  If I jiggle the mouse, the monitor comes back on and so does Spotify.   How can i keep Spotify pl...

victord66

Casual Listener

28871 Views

2 replies

0 likes

Web Player
Windows
  • 28871 Views
  • 2 replies
  • 0 likes

PS4 App Tweaks I'd like to see ...

1 - Some artists have a LOT of albums. When I'm searching through to the 20th LP, have a listen to some tracks, then exit back to the albums of the artist it puts me back at the beginning of the album lists - quite frustrating.2 - There's no way to a...

Casual Listener

1 - Some artists have a LOT of albums. When I'm searching through to the 20th LP, have a listen to some tracks, then exit back to the albums of the artist it puts me back at the beginning of the albu...

660 Views

0 replies

0 likes

All Platforms
Search
  • 660 Views
  • 0 replies
  • 0 likes

Amazon Echo - showing on phone when not on local WiFi network

Hi all,I have an android with my Spotify premium account. I have added the same account to my Amazon Echo.The problem i have is when music is played on the echo (both when i am at home and away from home) it shows on my Spotify and i cannot listen to...

Newbie

Hi all, I have an android with my Spotify premium account. I have added the same account to my Amazon Echo. The problem i have is when music is played on the echo (both when i am at home and away f...

441 Views

0 replies

0 likes

  • 441 Views
  • 0 replies
  • 0 likes

Archived Playlist of #Throwback Thursday Ladies of the 00' (March 30th) ???

PLEASE help me find this playlist! I was in love with it and didn't realise Spotify updates it every week. If anyone has an archived/saved version of this I'll forever be in your debt!

Newbie

PLEASE help me find this playlist! I was in love with it and didn't realise Spotify updates it every week.    If anyone has an archived/saved version of this I'll forever be in your debt!

550 Views

0 replies

0 likes

Other
  • 550 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Connect not working after Denon firmware update

A few days ago my Denon AVR X1200W had a firmware upgrade and since then I cannot connect with it via Spotify. Please fix!

Regular

A few days ago my Denon AVR X1200W had a firmware upgrade and since then I cannot connect with it via Spotify. Please fix!

ADDxxxx

Casual Listener

19505 Views

15 replies

9 likes

Denon
  • 19505 Views
  • 15 replies
  • 9 likes

How to open Open.spotify in app instead of web browser?

Looks like all guides are out of date. Settings are missing in the browser I think? Welp! How to open Open.Spotify in app instead of web browser by default?

Newbie

Looks like all guides are out of date. Settings are missing in the browser I think? Welp! How to open Open.Spotify in app instead of web browser by default? 

saintpeezy

Newbie

79454 Views

3 replies

25 likes

Web Player
Windows
  • 79454 Views
  • 3 replies
  • 25 likes

why is the song showing but not "clickable"?

1- I see the album and songs but it's not 'clickable' the play button is missing. 2- Do you remove albums from the artists lists?

Newbie

1- I see the album and songs but it's not 'clickable'  the play button is missing.  2- Do you remove albums from the artists lists? 

malicious-mind

Casual Listener

2070 Views

1 replies

0 likes

  • 2070 Views
  • 1 replies
  • 0 likes

Can't sign into Spotify on Roku TV. Message says Spotify is already in use. (It's not)

Spotify quit working on my Roku TV. It worked fine for a long time before it quit. Message says Spotify is already in use. It is not.

Newbie

Spotify quit working on my Roku TV.  It worked fine for a long time before it quit.  Message says Spotify is already in use. It is not.  

domeriii

Newbie

814 Views

2 replies

0 likes

  • 814 Views
  • 2 replies
  • 0 likes