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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56256 Views

7 replies

4 likes

  • 56256 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37465 Views

209 replies

18 likes

Other
  • 37465 Views
  • 209 replies
  • 18 likes

Spotify playlist no longer available through BMW idrive following Spotify update

I've been using Spotify without any issues using the BMW Connected app through the idrive using a USB cable.However since updating to the latest Spotify version 7.5.0.1023 the abilty to scroll through my playlist through the BMW idrive no longer work...

Casual Listener

I've been using Spotify without any issues using the BMW Connected app through the idrive using a USB cable. However since updating to the latest Spotify version 7.5.0.1023 the abilty to scroll...

MONA10

Newbie

2167 Views

2 replies

0 likes

  • 2167 Views
  • 2 replies
  • 0 likes

PlayList

I am just hoping that Spotify woud add a playlist that is categorise as School Reunion Playlist or Nostalgia Playlist.

Newbie

I am just hoping that Spotify woud add a playlist that is categorise as School Reunion Playlist or Nostalgia Playlist. 

scaredbyanowl

Casual Listener

256 Views

1 replies

0 likes

  • 256 Views
  • 1 replies
  • 0 likes

I can't play the songs anymore.

I can't play all the songs on my playlist anymore eventhough I am online. And it want us to get the Premium which is I dont want to. What can I do to play all the songs again without getting the Premium or spending money?

Newbie

I can't play all the songs on my playlist anymore eventhough I am online. And it want us to get the Premium which is I dont want to. What can I do to play all the songs again without getting the Prem...

262 Views

0 replies

0 likes

  • 262 Views
  • 0 replies
  • 0 likes

Desktop NEEDS a history - Ridiculous that there is none

I love many of the features of Spotify. However who decided that there should be no history on the Desktop version??!?? This is a BASIC function of every other music player I've ever used and sorely needed on the desktop as I use it all the time on m...

Casual Listener

I love many of the features of Spotify.  However who decided that there should be no history on the Desktop version??!??  This is a BASIC function of every other music player I've ever used...

MartinStoichkov

Community Legend

494 Views

2 replies

3 likes

Web Player
  • 494 Views
  • 2 replies
  • 3 likes

[Android][Other] Improve Android Wear Feature Set

Spotify had a very robust feature set when it first started supporting Android Wear. After they updated to the player desighn we have now we lost a lot of functionallity on AWOS. Please undo the roll back.

Casual Listener

Spotify had a very robust feature set when it first started supporting Android Wear. After they updated to the player desighn we have now we lost a lot of functionallity on AWOS. Please undo the...

296 Views

0 replies

0 likes

Android
Other
  • 296 Views
  • 0 replies
  • 0 likes

Web Player Link

It would be greatly beneficial to make the web player link more visible. I used Pandora for years because every time I went to Spotify it tried to make me download the desktop app, not something corporate computers let you install, and I thought it w...

Newbie

It would be greatly beneficial to make the web player link more visible.  I used Pandora for years because every time I went to Spotify it tried to make me download the desktop app, not somethin...

347 Views

0 replies

0 likes

  • 347 Views
  • 0 replies
  • 0 likes

Easier Access to Friends and Their Playlists

It shouldn't be so difficult to access your friends and their playlists. There should be a simple user friendly way to do this. I don't have the solution. You guys are the pros, not me. I would value my subscription much more if this was in place.

Newbie

It shouldn't be so difficult to access your friends and their playlists.   There should be a simple user friendly way to do this.  I don't have the solution.  You guys are the pros, ...

255 Views

0 replies

1 likes

  • 255 Views
  • 0 replies
  • 1 likes

Solved!! Spotify is used on another device

Hi guys,I have a big problem with Spotify. I can't seem to be playing any music on my laptop, it keeps stopping with a message saying "The music has been stopped as Spotify is being used on another device".But, I only use Spotify on one other device,...

Casual Listener

Hi guys, I have a big problem with Spotify. I can't seem to be playing any music on my laptop, it keeps stopping with a message saying "The music has been stopped as Spotify is being used on another...

Hubo

Community Legend

2055 Views

7 replies

0 likes

Other
  • 2055 Views
  • 7 replies
  • 0 likes

Song length not correct

Another problem in Web Player? In the (public) playlist (screenshot attached) the song length is "32:14" but it actually is "92:14".

Casual Listener

Another problem in Web Player? In the (public) playlist (screenshot attached) the song length is "32:14" but it actually is "92:14".

272 Views

0 replies

0 likes

Web Player
  • 272 Views
  • 0 replies
  • 0 likes

Remember login on Samsung TV Tizen app

Hi, I really would like login to be remembered on Samsung TV tizen app. After we got this TV we use Spotify a LOT more, but it is very frustrating to be prompted to login every time! Please add support for remember me on all app's you have! Can't exp...

Casual Listener

Hi, I really would like login to be remembered on Samsung TV tizen app. After we got this TV we use Spotify a LOT more, but it is very frustrating to be prompted to login every time!  Plea...

352 Views

0 replies

0 likes

Samsung
  • 352 Views
  • 0 replies
  • 0 likes

[All Platforms] Can i translate the interface to Danish?

I'm a skilled translator. I have extensive experience with translating webpages, applications and smaller programs, and I would love to translate the Spotify interface into danish. Can I?

Casual Listener

I'm a skilled translator. I have extensive experience with translating webpages, applications and smaller programs, and I would love to translate the Spotify interface into danish. Can I? 

299 Views

0 replies

0 likes

All Platforms
  • 299 Views
  • 0 replies
  • 0 likes

my playlist duration

HI I have a question: is it posiible to check how many song I have on my own playlist on Spotify? And how long does it take (like in Spotify's playlists)? If is not possible, please, think about it Thanks and nice listening everyone!

Newbie

HI 🙂 I have a question: is it posiible to check how many song I have on my own playlist on Spotify? And how long does it take (like in Spotify's playlists)? If is not possible, please, think about i...

LisaHess

Regular

1504 Views

1 replies

0 likes

  • 1504 Views
  • 1 replies
  • 0 likes

DJ trying to sync playlists! Please help!

I am a DJ looking to make my hip-hop playlist public on Spotify. I copied the tracks in my playlist to a separate folder on my Mac, and added this playlist on Spotify as a source in preferences. They show up fine in Spotify. However, I would like to ...

Casual Listener

I am a DJ looking to make my hip-hop playlist public on Spotify.   I copied the tracks in my playlist to a separate folder on my Mac, and added this playlist on Spotify as a source in preferen...

209 Views

0 replies

0 likes

Other
  • 209 Views
  • 0 replies
  • 0 likes

Multiple Spotify Connect Speakers On Network Not Showing

Hi,I have an Amazon Echo and separate Revo Connect on my WiFi. Since I set up the Echo, my Spotify no longer gives me the option of 'Spotify Connect' to the Revo.Is there a fix for this?Thanks

Newbie

Hi, I have an Amazon Echo and separate Revo Connect on my WiFi.   Since I set up the Echo, my Spotify no longer gives me the option of 'Spotify Connect' to the Revo. Is there a fix ...

231 Views

0 replies

0 likes

Other
  • 231 Views
  • 0 replies
  • 0 likes

Disconnect Devices Not Listed in Offline Devices

I am attempting to remove my sister's Amazon Tap from my Spotify account, but to no avail. It's NEVER listed as an offline device nor am I able to disconnect it from my account settings in the browser or the desktop application. This seems like a com...

Casual Listener

I am attempting to remove my sister's Amazon Tap from my Spotify account, but to no avail.  It's NEVER listed as an offline device nor am I able to disconnect it from my account settings in the ...

itu_

Community Legend

415 Views

1 replies

0 likes

  • 415 Views
  • 1 replies
  • 0 likes

The app for Windows 10 sound quality is terrible.

No matter if you turn on "premium" sound for Spotify, the app for Windows 10 sound quality is terrible. There is no change if you toggle the sound quality, never was. This is still an issue that is convenently overlooked and shrugged off by Spotify. ...

Regular

No matter if you turn on "premium" sound for Spotify, the app for Windows 10 sound quality is terrible. There is no change if you toggle the sound quality, never was. This is still an issue that is c...

Unradelic

Music Fan

4449 Views

1 replies

4 likes

Web Player
Windows
  • 4449 Views
  • 1 replies
  • 4 likes

Swedish rock

I accidentally ONCE added ONE swedish rock song to my playlist, which I deleted immediately when I noticed it. Now spotify keeps recommending me swedish rock every freaking week. Please, tell me how to stop it! -AngryFinn

Newbie

I accidentally ONCE added ONE swedish rock song to my playlist, which I deleted immediately when I noticed it. Now spotify keeps recommending me swedish rock every freaking week. Please, tell me how ...

224 Views

0 replies

0 likes

  • 224 Views
  • 0 replies
  • 0 likes

Remove Spotify connect device (ONKYO 656)

How can i remove a connect device from mine list?A week ago i connected at a friends place to his Onkyo656 (when i was connected to his WIFI)but now everywhere I am, i still can connect to his receiver... He doesn't like it, and neither do I want thi...

Newbie

How can i remove a connect device from mine list? A week ago i connected at a friends place to his Onkyo656 (when i was connected to his WIFI) but now everywhere I am, i still can connect to his re...

itu_

Community Legend

1373 Views

3 replies

0 likes

Connect
Onkyo
  • 1373 Views
  • 3 replies
  • 0 likes

Error connecting to playstation network!

Can't use the spotify app on ps4. I am logged into PSN but the app keeps telling me "Error connecting to playstation network" on a black screen with no other options. I've had this error for over two weeks now. I've tried uninstalling and installing ...

Regular

Can't use the spotify app on ps4. I am logged into PSN but the app keeps telling me "Error connecting to playstation network" on a black screen with no other options. I've had this error for over two...

skrangle72

Newbie

18578 Views

6 replies

2 likes

  • 18578 Views
  • 6 replies
  • 2 likes

playing my premium offline on my mobile tablet

I am a groovy 72 year old rocker (not) but I enjoy my premium on my main HP laptop which appears to work when off line. . However when I take my minilaptop (HP) on holiday and I go offline , all of the playlists and music shows in dim and nothing pla...

Newbie

I am a groovy 72 year old rocker (not) but I enjoy my premium on my main HP laptop which appears to work when off line. . However when I take my minilaptop (HP) on holiday and I go offline , all of t...

259 Views

0 replies

0 likes

  • 259 Views
  • 0 replies
  • 0 likes