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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

59956 Views

7 replies

4 likes

  • 59956 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

gdaley89

Visitor

38223 Views

213 replies

18 likes

Other
  • 38223 Views
  • 213 replies
  • 18 likes

Superuser Contribution My personal Playlist are playing songs that I have not added.

When I play a Playlist I've created I only want the songs in the Playlist to play. Lately it will play songs Not in the list.

Visitor

When I play a Playlist I've created I only want the songs in the Playlist to play. Lately it will play songs Not in the list.

Vasil

Moderator

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Superuser Contribution why does my settings only have lanuage

I'm using my Chromebook that my school gave me and when I try to do something in settings on spotify and it only shows language and display, that's what's happening I've tried everything nothing is working..can anyone help?

Visitor

I'm using my Chromebook that my school gave me and when I try to do something in settings on spotify and it only shows language and display, that's what's happening I've tried everything nothing is w...

Vasil

Moderator

1011 Views

12 replies

0 likes

  • 1011 Views
  • 12 replies
  • 0 likes

Superuser Contribution Bad quality

Hey! Im Rusiu, underground rapper who just started posting songs. I have a problem with quality in my songs and i mean its rly awful. On youtube (mp4 file) and soundcloud(wav) there are not any problem with it, but when im listen to my own music on s...

Visitor

Hey! Im Rusiu, underground rapper who just started posting songs. I have a problem with quality in my songs and i mean its rly awful. On youtube (mp4 file) and soundcloud(wav) there are not any probl...

Novy

Moderator

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify is full of it!!!

Spotify takes millions of dollars in and have went out of their way to be unaccountable to customers. They literally have no way to contact them directly when you have an issue with them! I don't want to talk to other customers who don't work for Spo...

Visitor

Spotify takes millions of dollars in and have went out of their way to be unaccountable to customers. They literally have no way to contact them directly when you have an issue with them! I don't wan...

Novy

Moderator

278 Views

1 replies

0 likes

  • 278 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify not working when on mobile data

PlanPremiumCountryUnited StatesDeviceLG WingOperating SystemAndroid 13 My Question or IssueAbout half a month ago my Spotify app started not being able to connect to the internet when on mobile data while the rest of my phone apps and sites would be ...

Regular

Plan Premium Country United States Device LG Wing Operating System Android 13   My Question or Issue About half a month ago my Spotify app started not being able to connect to the inte...

Maria

Moderator

28936 Views

23 replies

1 likes

  • 28936 Views
  • 23 replies
  • 1 likes

Superuser Contribution Sms recebido de bloqueio realizado

Bom dia, recebi esse SMS alguém já recebeu?Spotify: Bloqueio realizado com sucesso. Para solicitar o desbloqueio, envie a palavra DESBLOQUEAR. Duvidas? Envie AJUDA.Não achei nada que me ajuda-se.Nem estava no aplicativo na hora que chegou essa msg.

Newbie

Bom dia, recebi esse SMS alguém já recebeu? Spotify: Bloqueio realizado com sucesso. Para solicitar o desbloqueio, envie a palavra DESBLOQUEAR. Duvidas? Envie AJUDA. Não achei nada que me ajuda-se....

Novy

Moderator

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution 解約したいがプラン変更の画面が出てきません プレミアムプラン

解約するには、アカウントからプラン変更をしキャンセルまでスクロールすると良い。と説明されているが、それぞれのプランの説明のみでスクロールできない

Visitor

解約するには、アカウントからプラン変更をしキャンセルまでスクロールすると良い。と説明されているが、それぞれのプランの説明のみでスクロールできない

Maria

Moderator

701 Views

1 replies

0 likes

  • 701 Views
  • 1 replies
  • 0 likes

Superuser Contribution Why is widget is blacked out and cant find the app in the widget search bar

I recently updated Spotify today and noticed my Spotify widgets are blacked out but still open Spotify if i press them. When i try to look for the app Spotify to add a new widget of it the app doesnt show. Ive been looking for answers on this but non...

Casual Listener

I recently updated Spotify today and noticed my Spotify widgets are blacked out but still open Spotify if i press them. When i try to look for the app Spotify to add a new widget of it the app doesnt...

Vasil

Moderator

488 Views

2 replies

0 likes

  • 488 Views
  • 2 replies
  • 0 likes

Superuser Contribution Am i the only person who remembers the feature that let you add new songs based on other songs in pl

i remember a feature that i used quite a bit that would when you enabled it put songs in your playlist that you could then listen to and decide to add or not and it would keep doing this until you told it to stop. is this still a thing that has just ...

Visitor

i remember a feature that i used quite a bit that would when you enabled it put songs in your playlist that you could then listen to and decide to add or not and it would keep doing this until you to...

doramagnea93

Roadie

430 Views

2 replies

1 likes

  • 430 Views
  • 2 replies
  • 1 likes

Superuser Contribution My podcast has gone. Maybe my account migration operation was not succeed.

My podcast is Shinagawa Agile Talks : https://podcasters.spotify.com/pod/show/shinagile/episodes/Side-B-040----Emi-e2i8tgaI am reaching out to seek guidance regarding an issue I encountered while attempting to migrate my podcast from Anchor to Spotif...

Newbie

My podcast is Shinagawa Agile Talks : https://podcasters.spotify.com/pod/show/shinagile/episodes/Side-B-040----Emi-e2i8tga I am reaching out to seek guidance regarding an issue I encountered while...

ds_interview_prep

Casual Listener

455 Views

2 replies

0 likes

  • 455 Views
  • 2 replies
  • 0 likes

Superuser Contribution Clear Queue

Can’t clear the queue for a playlist. There are a substantial number of songs so can’t clear one at a time. I added a song to the queue and then hit clear queue but only removes the one song. Suggestions?

Visitor

Can’t clear the queue for a playlist. There are a substantial number of songs so can’t clear one at a time. I added a song to the queue and then hit clear queue but only removes the one song. Suggest...

Novy

Moderator

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Remove auto dimming on Roku app or make it a setting

I have a TV out on my covered deck I use for Spotify, and since the last app update on my Roku TV Spotify starts to auto dim the screen. This really sucks outdoors in the direct light. Also the facts that the lyrics are auto dimmed too is kinda weird...

Casual Listener

I have a TV out on my covered deck I use for Spotify, and since the last app update on my Roku TV Spotify starts to auto dim the screen. This really sucks outdoors in the direct light. Also the facts...

Hannah___

Visitor

3537 Views

6 replies

2 likes

  • 3537 Views
  • 6 replies
  • 2 likes

How do I cancel subscription after free trial

I'm not even certain of the actual date of when my free trial is up but I know that it must be soon. I thought Spotify would inform me automatically and give me the option of cancelling or continuing but have been told that this is not the case. I ne...

Visitor

I'm not even certain of the actual date of when my free trial is up but I know that it must be soon. I thought Spotify would inform me automatically and give me the option of cancelling or continuing...

AdamDamon

Spotify Star

4530 Views

3 replies

0 likes

  • 4530 Views
  • 3 replies
  • 0 likes

Suspended account

You have suspended my account, i desperately need it re-instated, it has my wedding playlist amongst many others collected over the 10 years of being a loyal premium customer

Visitor

You have suspended my account, i desperately need it re-instated, it has my wedding playlist amongst many others collected over the 10 years of being a loyal premium customer

ribezaz

Spotify Star

377 Views

1 replies

1 likes

Other
  • 377 Views
  • 1 replies
  • 1 likes

Consegue este áudio? https://youtu.be/LA5fslhYtuQ?si=GUemcMdP0K2UCxjj

Preciso de determinada música e nao acho. Ela está no áudio do link abaixo. Podem ajudar-me ?https://youtu.be/LA5fslhYtuQ?si=GUemcMdP0K2UCxjj

Visitor

Preciso de determinada música e nao acho. Ela está no áudio do link abaixo. Podem ajudar-me ? https://youtu.be/LA5fslhYtuQ?si=GUemcMdP0K2UCxjj

Luke

Spotify Star

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join duo

My father and I wanted to share a duo subscription, at first we paid from my account but since its his money I canceled the subscription and resubscribed from his account with the same card but now I can't join the duo from the invites. Please help

Visitor

My father and I wanted to share a duo subscription, at first we paid from my account but since its his money I canceled the subscription and resubscribed from his account with the same card but now I...

Elena

Moderator

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Superuser Contribution it logged me out and now tells me my email isnt connected to an account

Randomly this morning Spotify logged me out (no one has my log in info) and now its telling me my email isnt linked to a spotify account. Bur when I try to create a new account using the same email it says its already in use. I really really really d...

Newbie

Randomly this morning Spotify logged me out (no one has my log in info) and now its telling me my email isnt linked to a spotify account. Bur when I try to create a new account using the same email i...

Ivelina

Moderator

267 Views

1 replies

0 likes

  • 267 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do I stop receiving notifications from artists I don't even follow

I keep getting new release notifications for an artist called Santhu Omkar. I don't follow that user or the featured artists in their singles, or any related genre or podcast. I checked my profile for any related artists I am following or if I am acc...

Regular

I keep getting new release notifications for an artist called Santhu Omkar. I don't follow that user or the featured artists in their singles, or any related genre or podcast. I checked my profile fo...

MihailY

Moderator

1473 Views

9 replies

2 likes

  • 1473 Views
  • 9 replies
  • 2 likes