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Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Covenantbirmingham
  • Visitor
  • 3741 Views
  • 28 replies
  • 6 likes
  • Other
  • 3741 Views
  • 28 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 18264 Views
  • 8 replies
  • 2 likes
  • Other
  • 18264 Views
  • 8 replies
  • 2 likes

Superuser Contribution Bluetooth issues

Hello, I currently have Bluetooth issues with my Spotify disconnecting from the dice that I am connected. It doesn't matter which device I use. In a couple of minutes it disconnects.

  • Visitor
  • Hello, I currently have Bluetooth issues with my Spotify disconnecting from the dice that I am connected. It doesn't matter which device I use. In a couple of minutes it disconnects.
  • OscarDC
  • Moderator
  • 114 Views
  • 1 replies
  • 0 likes
  • 114 Views
  • 1 replies
  • 0 likes

Superuser Contribution repeating boost mobile add glitch

PlanFreeCountryUSDeviceChromebookMy Question or Issuei keep playing spotify like normal, everything is fine until i get a boost mobile ad. The ad itself is not the problem, it's the fact that every time it plays, it plays again, and again, and again....

  • Newbie
  • Plan Free Country US Device Chromebook My Question or Issue i keep playing spotify like normal, everything is fine until i get a boost mobile ad. The ad itself is not the problem, it's the fac...
  • Vasil
  • Moderator
  • 113 Views
  • 1 replies
  • 1 likes
  • Other
  • 113 Views
  • 1 replies
  • 1 likes

what about folders for playlists?

sometimes it be jumbly to scroll n scroll n scroll thru the feed for my brainfeed. teehee. if i had 10 playlists i wanna stash in 1 folder, then i could title it 'playlists from 2023' without all the clutter, and organize to a T! 﫨﫶

  • Visitor
  • sometimes it be jumbly to scroll n scroll n scroll thru the feed for my brainfeed. teehee.  if i had 10 playlists i wanna stash in 1 folder, then i could title it 'playlists from 2023' without a...
  • OscarDC
  • Moderator
  • 94 Views
  • 1 replies
  • 0 likes
  • 94 Views
  • 1 replies
  • 0 likes

Prairies Lyrics

PlanFreeCountryUSDevicePCOperating SystemWindows 10 My Question or IssueHey, could someone add the lyrics to Prairies by BoyWithUke?

  • Visitor
  • Plan Free Country US Device PC Operating System Windows 10   My Question or Issue Hey, could someone add the lyrics to Prairies by BoyWithUke?
  • TwoBluemoons
  • Casual Listener
  • 297 Views
  • 2 replies
  • 1 likes
  • Other
  • 297 Views
  • 2 replies
  • 1 likes

Superuser Contribution Ads Studio Reporting Not Counting Daily Listeners for Music Promotion Campaigns

PlanPremiumCountryCanadaDeviceElitebook 8570pOperating SystemWindows 10 My Question or IssueIn the "View Report" section of an Ad Set, the "New Listeners" count doesn't add up. On the graph section, if you hover over each date, you can see how many n...

  • Casual Listener
  • Plan Premium Country Canada Device Elitebook 8570p Operating System Windows 10   My Question or Issue In the "View Report" section of an Ad Set, the "New Listeners" count doesn't add u...
  • Yordan
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • Other
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution Video podcast wont play after using sleep timer

PlanFree/PremiumCountryUSDevicePixel 6Operating SystemAndroid 14 My Question or IssueI have been having this issue since mid October. If you play a video podcast and use the sleep timer (doesn't matter which option on the sleep timer. I've tested the...

  • Casual Listener
  • Plan Free/Premium Country US Device Pixel 6 Operating System Android 14   My Question or Issue I have been having this issue since mid October. If you play a video podcast and use the ...
  • Joan
  • Moderator
  • 214 Views
  • 3 replies
  • 0 likes
  • music
  • 214 Views
  • 3 replies
  • 0 likes

Solved!!Superuser Contribution CANT SKIP TO SPECIFIC PARTS OF A SONG ON SPOTIFY APP

Plan:Free/PremiumCountry: India Device(iPhone12)Operating System(iOS 16.3.1) My Question or Issue:I cant skip to specific parts of a song on Spotify Mobile app. Like I cant scroll forward or backwards to a part I like of my favorite song. There is no...

  • Casual Listener
  •   Plan: Free/Premium Country: India   Device (iPhone12) Operating System (iOS 16.3.1)   My Question or Issue: I cant skip to specific parts of a song on Spotify Mobile app. ...
  • horzac
  • Visitor
  • 3476 Views
  • 10 replies
  • 0 likes
  • music
    Other
  • 3476 Views
  • 10 replies
  • 0 likes

Superuser Contribution "Stay Free : The Story of the Clash" is missing

My Question or IssueI want to listen to this podcast but it's nowhere to be found. The link doesn't work and I can't find it by searching. There are plenty of other publicity links, and it's linked on the Strummer Foundation page but none of the link...

  • Music Fan
  • My Question or Issue I want to listen to this podcast but it's nowhere to be found. The link doesn't work and I can't find it by searching. There are plenty of other publicity links, and it's l...
  • jasonallenross
  • Music Fan
  • 8041 Views
  • 21 replies
  • 4 likes
  • Other
  • 8041 Views
  • 21 replies
  • 4 likes

Superuser Contribution timer function for studying (something like pomodoro)

Something like a Pomodoro timer, or if that's too complicated, just a simple timer. I often study with Spotify, there are a lot of great playlists and stuff, and it really helps me focus, but I have to turn on a separate timer every time. So I though...

  • Visitor
  • Something like a Pomodoro timer, or if that's too complicated, just a simple timer.   I often study with Spotify, there are a lot of great playlists and stuff, and it really helps me focus, bu...
  • AlejaR
  • Moderator
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution Annoying back button

For a long time I have been bothered by a function in your program (Spotify).If I e.g. searches for the artist Moby and then taps Show all next to Discography and then scrolls down to the first album made 1991 and taps that and then taps the back but...

  • Newbie
  • For a long time I have been bothered by a function in your program (Spotify). If I e.g. searches for the artist Moby and then taps Show all next to Discography and then...
  • AlejaR
  • Moderator
  • 149 Views
  • 1 replies
  • 0 likes
  • 149 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Leaderboard Ads

Hello!I want to know how could I have a banner in Spotify ? In the Ads Studio is not available, I would like to promote some songs and playlists through a banner

  • Newbie
  • Hello! I want to know how could I have a banner in Spotify ? In the Ads Studio is not available, I would like to promote some songs and playlists through a banner   
  • soulgala
  • Casual Listener
  • 210 Views
  • 2 replies
  • 0 likes
  • Other
  • 210 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify on Alexa constantly interrupting

Hi everyone,I have an Alexa Echo Dot connected to speakers and play songs from Spotify on it. However, when I have the Spotify app opened on my Mac or iPhone, they constantly hijack the sound from the Alexa and interrupt my music. Is there any way to...

  • Newbie
  • Hi everyone, I have an Alexa Echo Dot connected to speakers and play songs from Spotify on it. However, when I have the Spotify app opened on my Mac or iPhone, they constantly hijack the sound from ...
  • Viper9954
  • Visitor
  • 3601 Views
  • 14 replies
  • 1 likes
  • App & Features
  • 3601 Views
  • 14 replies
  • 1 likes

Superuser Contribution Audio book playback speed

Dear Spotify,. I have been a premium account customer for over seven years, and while I have observed the consistent price increases over time, I understand the impact of factors such as inflation and taxes on your business operations.I am reaching o...

  • Visitor
  • Dear Spotify, . I have been a premium account customer for over seven years, and while I have observed the consistent price increases over time, I understand the impact of factors such as inflatio...
  • Joan
  • Moderator
  • 970 Views
  • 3 replies
  • 4 likes
  • 970 Views
  • 3 replies
  • 4 likes

Superuser Contribution Podcast source replaced, but not on Spotify

CountryNetherlandsDeviceAllOperating SystemAll My Question or IssueHi all, we have a podcast that is hosted on Soundcloud. The RSS is in Spotify and all works fine. Today we have posted a new podcast and about an hour later we found out that there wa...

  • Visitor
  • Country Netherlands Device All Operating System All   My Question or Issue Hi all,   we have a podcast that is hosted on Soundcloud. The RSS is in Spotify and all works fine. Toda...
  • ZlatosFamilyPodcast
  • Newbie
  • 300 Views
  • 2 replies
  • 0 likes
  • Other
  • 300 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution got my android phone and W11 laptop connected in spotify somehow.

PlanFreeCountryEnglandDeviceAndroid Nokia 2.3Operating SystemAndroid 13 My Question or IssueI have somehow connected Spotify on my phone to Spotify on my W11 laptop. I can now only play Spotify on one device when using either device, I cannot seem to...

  • Regular
  • Plan Free Country England Device Android Nokia 2.3 Operating System Android 13   My Question or Issue I have somehow connected Spotify on my phone to Spotify on my W11 laptop.  I...
  • AlejaR
  • Moderator
  • 420 Views
  • 8 replies
  • 0 likes
  • Connect
  • 420 Views
  • 8 replies
  • 0 likes

Superuser Contribution I have an empty folder with no name that I cannot delete

Hi,I have an empty playlist with no name and no songs in them that are stuck in my library. When I click on them I just get a loading screen. This is the same on the app.This may be caused by me not using spotify for years? maybe these playlists cont...

  • Visitor
  • Hi, I have an empty playlist with no name and no songs in them that are stuck in my library. When I click on them I just get a loading screen. This is the same on the app. This may be caused by...
  • theflight
  • Casual Listener
  • 337 Views
  • 4 replies
  • 1 likes
  • 337 Views
  • 4 replies
  • 1 likes