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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56843 Views

7 replies

4 likes

  • 56843 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

listeningbingbong

Visitor

37572 Views

211 replies

18 likes

Other
  • 37572 Views
  • 211 replies
  • 18 likes

Samsung Tv problem

Hi Spotify Community,Last week I change my spotify password. Now I can't log in at spotify on samsung tv. When I open the app, the logo appears, and the app just try open and stay thinking forever, but never actually open.I already reset the smart hu...

Casual Listener

Hi Spotify Community, Last week I change my spotify password. Now I can't log in at spotify on samsung tv. When I open the app, the logo appears, and the app just try open and stay thinkin...

yankfan5491

Casual Listener

801 Views

5 replies

0 likes

Samsung
  • 801 Views
  • 5 replies
  • 0 likes

Solved!! Spotify and Ipod (Nano)

Hi there, I am new to Spotify and planning to get the Premium version, but there is one thing I just cannot find out. All the topics I can find about this ar from 2014 or older, so I don't believe, that this is the status quop in (nearly) 2017. Spoti...

Regular

Hi there,   I am new to Spotify and planning to get the Premium version, but there is one thing I just cannot find out. All the topics I can find about this ar from 2014 or older, so I don't b...

idavo72

Casual Listener

109203 Views

11 replies

1 likes

  • 109203 Views
  • 11 replies
  • 1 likes

Downloaded the Spotify Player....but I still need help

I got Step 1 - no problemStep 2 - I can listen to any songs I want, but I need to download the songs to my Download Folder in my Windows 10 OSStep 3 - I need to transfer the song to my Mp4 player. Help!

Casual Listener

I got Step 1 - no problem Step 2 - I can listen to any songs I want, but I need to download the songs to my Download Folder in my Windows 10 OS Step 3 - I need to transfer the song to my Mp4 player...

Hubo

Community Legend

643 Views

3 replies

0 likes

  • 643 Views
  • 3 replies
  • 0 likes

Artists tab only showing "followed" artists.

Ever since the web player update the only artists showing up in the artists tab are the ones that I'm following. Is this going to be another backwards "feature" that makes things more difficult for people who use your service or is there a fix planne...

Casual Listener

Ever since the web player update the only artists showing up in the artists tab are the ones that I'm following. Is this going to be another backwards "feature" that makes things more difficult for p...

307 Views

0 replies

2 likes

Web Player
  • 307 Views
  • 0 replies
  • 2 likes

Spotify wont open

intalled spotify and is isnt opening. Nothing happens when i click on it and I cant uninstall it

Casual Listener

intalled spotify and is isnt opening. Nothing happens when i click on it and I cant uninstall it

Melody

Spotify

1057 Views

2 replies

0 likes

Desktop
  • 1057 Views
  • 2 replies
  • 0 likes

Play track for few seconds before playing next Spotify web player

I have noticed that I am now redirect to open.spotify instead of play.spotify and I am having problems with playback. Randomly it will reach a song play it for 5 seconds then switch to the next (Says "Oooops, something went wrong with the playback.")...

Newbie

I have noticed that I am now redirect to open.spotify instead of play.spotify and I am having problems with playback. Randomly it will reach a song play it for 5 seconds then switch to the next (Says...

355 Views

0 replies

1 likes

Web Player
  • 355 Views
  • 0 replies
  • 1 likes

quitted Premium becuz WIN10 Mobile app is too poor...

hey there! I'm using spotify premium since 3 years.i bought a lumia 950xl and hoped that the spotify-app will finally work on THIS phone (on my other lumias, it didn't) but - also just "loading" or when i want to start a song - the song stops playing...

Newbie

hey there!   I'm using spotify premium since 3 years. i bought a lumia 950xl and hoped that the spotify-app will finally work on THIS phone (on my other lumias, it didn't)   but - also...

269 Views

0 replies

0 likes

  • 269 Views
  • 0 replies
  • 0 likes

Windows Surface can't download Spotify

Hello!If it isn't obvious by my horrible Subject Tittle.. It's my first time having a problem with Spotify...I've had the App on my iPhone for a while now and wanted to have it on my Windows Surface but its not in the store and it can't be downloaded...

Newbie

Hello! If it isn't obvious by my horrible Subject Tittle.. It's my first time having a problem with Spotify... I've had the App on my iPhone for a while now and wanted to have it on my Windows Surf...

468 Views

0 replies

0 likes

  • 468 Views
  • 0 replies
  • 0 likes

Cannot Personalize Playlists on Chromebook

Hello! I am unable to customize cover photos and descriptions on Chromebook, and I was wondering if I could get help? Every time I alt+click it never has the option to edit the playlist. Thank you!

Casual Listener

Hello! I am unable to customize cover photos and descriptions on Chromebook, and I was wondering if I could get help? Every time I alt+click it never has the option to edit the playlist.   Tha...

emmagknight

Newbie

11219 Views

5 replies

9 likes

Music
Other
  • 11219 Views
  • 5 replies
  • 9 likes

Solved Chromecast problems -- got Echo

I don't mean to be snarky. But really I was amazed at how problems playing Spotify were solved when I ditched Chromecast/Google Home and put in an Amazon Echo instead. I want to run Spotify on my home, whole-house stereo, which I also use to play the...

Music Fan

I don't mean to be snarky.  But really I was amazed at how problems playing Spotify were solved when I ditched Chromecast/Google Home and put in an Amazon Echo instead.   I want to run Sp...

kungfustu

Casual Listener

2599 Views

1 replies

1 likes

Connect
  • 2599 Views
  • 1 replies
  • 1 likes

All my saved songs disappeared, on all my devices (incl. web player), playlists are still there

On any device my saved collection of songs have disappeared, I´ve tried logging off and on, web player etc., couldn´t get them back. All my created playlists are still there though. I don´t have Spotify Premium, but this shouldn´t be the issue.

Newbie

On any device my saved collection of songs have disappeared, I´ve tried logging off and on, web player etc., couldn´t get them back. All my created playlists are still there though. I don´t have Spot...

Melody

Spotify

1002 Views

2 replies

0 likes

help pls
  • 1002 Views
  • 2 replies
  • 0 likes

Polk Audio Omni A1 - Troubleshooting

I am having connection issues with my Polk Audio Omni A1. I launch the music and it will play at times for an hour without interuption. Sometimes even more but randomly cuts out at one point and we have to strt it up again. Has anyone heard of this a...

Newbie

I am having connection issues with my Polk Audio Omni A1.  I launch the music and it will play at times for an hour without interuption.  Sometimes even more but randomly cuts out at one po...

544 Views

0 replies

0 likes

  • 544 Views
  • 0 replies
  • 0 likes

New web player has disappeared and now Completely BROKEN

So apparently spotify in their infinite wisdom has decided to completely rework their web player and by rework I mean completely demolish and reskin it to be more mobile friendly, and by mobile friendly I mean not work at all in browsers - instead it...

Casual Listener

So apparently spotify in their infinite wisdom has decided to completely rework their web player and by rework I mean completely demolish and reskin it to be more mobile friendly, and by mobile ...

607 Views

0 replies

0 likes

Web Player
Windows
  • 607 Views
  • 0 replies
  • 0 likes

Up next/play queue option missing

Something weird's happened - I've been listening to Spotify web player at work (Google Chrome, PC) and the option to queue up songs seems to have disappeared from one minute to the next. In fact the whole web player looks different, including the sea...

Regular

Something weird's happened - I've been listening to Spotify web player at work (Google Chrome, PC) and the option to queue up songs seems to have disappeared from one minute to the next. In fact the ...

user-removed

Not applicable

2386 Views

8 replies

9 likes

Web Player
Windows
  • 2386 Views
  • 8 replies
  • 9 likes

Can't buy a gift card online... :(

Please, does someone know how I can buy a gift card? I've been trying it for a loooong time, too many times, but I can't get it. I select the 3-months card, I start paying it, I fill in the form, but finally the process is not complete. Is there any ...

Newbie

Please, does someone know how I can buy a gift card? I've been trying it for a loooong time, too many times, but I can't get it. I select the 3-months card, I start paying it, I fill in the form, but...

OviiiOne

Community Legend

608 Views

1 replies

0 likes

  • 608 Views
  • 1 replies
  • 0 likes

[Music] Dissapearing functions...leads to a dissapearing audience...

How come you take away our functions and then ignore us - YOUR AUDIENCE. We're the ones paying you. Not the record companies - they want to make money off you. WE - the listeners pay your bills. This exact same thread has been spun over and over and ...

Regular

How come you take away our functions and then ignore us - YOUR AUDIENCE. We're the ones paying you. Not the record companies - they want to make money off you. WE - the listeners pay your bills. This...

264 Views

0 replies

0 likes

Music
  • 264 Views
  • 0 replies
  • 0 likes

Stuck on repeat.

I try clicking it to turn it off but it won't. What should I do

Newbie

I try clicking it to turn it off but it won't. What should I do

Melody

Spotify

1028 Views

2 replies

0 likes

  • 1028 Views
  • 2 replies
  • 0 likes

Why can't I listen to The Koln Concert?

Keith Jarret's "Koln Concert" is on Spotify (https://play.spotify.com/track/0f18qaZPd4UdIsryK37vjx), but I cannot listen to it (because its songs do not have a play button).- That's ok, but I would like to know the reason? Is it my region (Asutralia)...

Casual Listener

Keith Jarret's "Koln Concert" is on Spotify (https://play.spotify.com/track/0f18qaZPd4UdIsryK37vjx), but I cannot listen to it (because its songs do not have  a play button).- That's ok, but I w...

yoooooz

Newbie

2581 Views

4 replies

1 likes

Music
  • 2581 Views
  • 4 replies
  • 1 likes

Can't delete Starred

It's annoying that Starred isn't its own playlist that can be played on mobile, so instead I have to transfer, manually, songs from starred to a new playlist. The problem is once that's done I can't delete the songs from starred for some reason. I cl...

Newbie

It's annoying that Starred isn't its own playlist that can be played on mobile, so instead I have to transfer, manually, songs from starred to a new playlist. The problem is once that's done I can't ...

mal4mac

Regular

633 Views

2 replies

1 likes

Web Player
  • 633 Views
  • 2 replies
  • 1 likes

Google home goes silent playing spotify playlist

Ive noticed this only in the last few days. Spotify, while playing a random Christmas playlist, silences the music and only starts playing again randomly. If i look on my Note 4 to the spotify app, it says it is still playing to my google home and te...

Newbie

Ive noticed this only in the last few days. Spotify, while playing a random Christmas playlist, silences the music and only starts playing again randomly. If i look on my Note 4 to the spotify app, i...

636 Views

0 replies

0 likes

  • 636 Views
  • 0 replies
  • 0 likes