Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • seaturtle22
  • Newbie
  • 16582 Views
  • 104 replies
  • 11 likes
  • Other
  • 16582 Views
  • 104 replies
  • 11 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 21154 Views
  • 9 replies
  • 2 likes
  • Other
  • 21154 Views
  • 9 replies
  • 2 likes

Solved!! Spotify doesnt start

I opened Spotify all of a sudden it just closed, so i opened again same result,i restarted pc didnt help out so i uninstalled and installed again didnt work either,it just starts and after like 2-4 seconds it shuts down,its on windows 7

  • Casual Listener
  • I opened Spotify all of a sudden it just closed, so i opened again same result,i restarted pc didnt help out so i uninstalled and installed again didnt work either,it just starts and after like 2-4 s...
  • TJayYankee
  • Casual Listener
  • 750 Views
  • 2 replies
  • 0 likes
  • 750 Views
  • 2 replies
  • 0 likes

can't stream on Sonos

I can't use the Sonos speaker on Spotify. I have tried iOS devices. Yes, I have reinstalled the app on the all devices. But nothing changed. What can I do?

  • Visitor
  • I can't use the Sonos speaker on Spotify. I have tried iOS devices. Yes, I have reinstalled the app on the all devices. But nothing changed. What can I do?
  • 247 Views
  • 0 replies
  • 0 likes
  • 247 Views
  • 0 replies
  • 0 likes

Following list disappeared

The following list on my profile page has disappeared but I know I'm actually following quite a few people because when I click on a profile I know I'm following it even says that I'm already following them and I can still see my friends' activity in...

  • Newbie
  • The following list on my profile page has disappeared but I know I'm actually following quite a few people because when I click on a profile I know I'm following it even says that I'm already followi...
  • 355 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 355 Views
  • 0 replies
  • 0 likes

Can't rearrange tracks in a playlist (drag and drop function not working)

I had previously had no problems moving tracks around my personal playlist, now when I click and drag on a track an error shows up in place of my cursor (circle with a line through it) as if the tracks are fixed. suggestions?

  • Newbie
  • I had previously had no problems moving tracks around my personal playlist, now when I click and drag on a track an error shows up in place of my cursor (circle with a line through it) as if the trac...
  • Dreadlord
  • Community Legend
  • 485 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 485 Views
  • 1 replies
  • 0 likes

SAMSUNG TV - TIZEN OS

Hi, according to this article Tizen Spotify App was released, but i can't find it in US Hub Store. Could you please help me? Thanks Matt

  • Casual Listener
  • Hi, according to this article Tizen Spotify App was released, but i can't find it in US Hub Store. Could you please help me?    Thanks   Matt
  • rcred09
  • Regular
  • 1632 Views
  • 5 replies
  • 0 likes
  • Samsung
  • 1632 Views
  • 5 replies
  • 0 likes

Spotify Connect password protection?

I have a lovely setup with a Denon AV receiver, which has Spotify Connect, with which I can effortlessly to the tunes I want. However, a few days ago my roommate, who also has Spotify premium, figured out she can also use my Spotify connect, which re...

  • Newbie
  • I have a lovely setup with a Denon AV receiver, which has Spotify Connect, with which I can effortlessly to the tunes I want. However, a few days ago my roommate, who also has Spotify premium, figure...
  • 1144655108
  • Newbie
  • 1508 Views
  • 1 replies
  • 8 likes
  • Connect
    Denon
  • 1508 Views
  • 1 replies
  • 8 likes

ANNOIED AS **bleep**! PLEASE HELP! IVE TRIED EVERYTHING!

Okay so I went to play spotify from my JBL Bluetooth speaker, as I always do, when not even five seconds after the first song began to play it sounded as if it had skipped. I thought nothing of it at first. But then when it continued to skip about ev...

  • Casual Listener
  • Okay so I went to play spotify from my JBL Bluetooth speaker, as I always do, when not even five seconds after the first song began to play it sounded as if it had skipped. I thought nothing of it at...
  • Khloiedelizabet
  • Casual Listener
  • 732 Views
  • 2 replies
  • 0 likes
  • 732 Views
  • 2 replies
  • 0 likes

MUSIC HELP! How do I create an artist page instead of listening profile

Hey Im an artist new to spotify and stressing over how to create a artist page. I thought I was creating one already but turned out to be a regular listening profile. I read you need 250 followers to be verified but how can I create my artist page fi...

  • Casual Listener
  • Hey Im an artist new to spotify and stressing over how to create a artist page. I thought I was creating one already but turned out to be a regular listening profile. I read you need 250 followers to...
  • 295 Views
  • 0 replies
  • 0 likes
  • music
  • 295 Views
  • 0 replies
  • 0 likes

Notification Problem

I share tracks, playlists and albums by messaging my friends through Spotify however, they don't get notifications so it takes very long time for them to see my messages. Creating a better notification system might increase the sharing inside the app...

  • Newbie
  • I share tracks, playlists and albums by messaging my friends through Spotify however, they don't get notifications so it takes very long time for them to see my messages. Creating a better notificati...
  • 284 Views
  • 0 replies
  • 2 likes
  • 284 Views
  • 0 replies
  • 2 likes

synchronisation

Hi all happy new year from france.I have problem with spotify, i can not update my titles, he stays stand bye, please updates thanks !W10 950xl insider slow.Kind regards

  • Newbie
  • Hi all happy new year from france. I have problem with spotify, i can not update my titles, he stays stand bye, please updates thanks ! W10 950xl insider slow. Kind regards
  • 231 Views
  • 0 replies
  • 0 likes
  • 231 Views
  • 0 replies
  • 0 likes

App becomes unresponsive - Windows 10 mobile

After playing roughly 5 to 10 songs the app stops playing via Bluetooth A2DP - cannot change tracks or resume (using Bluetooth controls). Not sure if this happens with loudspeaker or headphones. This happens with several different Bluetooth devices. ...

  • Regular
  • After playing roughly 5 to 10 songs the app stops playing via Bluetooth A2DP - cannot change tracks or resume (using Bluetooth controls). Not sure if this happens with loudspeaker or headphones. This...
  • 279 Views
  • 0 replies
  • 0 likes
  • 279 Views
  • 0 replies
  • 0 likes

problem with playlists

When i start one of my playlists, its playing a song that is on the playlist (of course), but when the next song starts, its suddenly a song from another playlist? Why is it doing this and how can i fix it?Thank you ;)))

  • Casual Listener
  • When i start one of my playlists, its playing a song that is on the playlist (of course), but when the next song starts, its suddenly a song from another playlist? Why is it doing this and how can i ...
  • Bittencourt
  • Spotify Star
  • 424 Views
  • 3 replies
  • 0 likes
  • music
  • 424 Views
  • 3 replies
  • 0 likes

Mystery "New Releases" playlist

I've got a weird problem I haven't been able to figure out at all. It's affecting all my Spotify platforms, including desktop and my phone. (I'm posting in this desktop forum because the desktop is where I first noticed it.)There's a "New Releases" p...

  • Newbie
  • I've got a weird problem I haven't been able to figure out at all. It's affecting all my Spotify platforms, including desktop and my phone. (I'm posting in this desktop forum because the desktop is w...
  • 342 Views
  • 0 replies
  • 0 likes
  • Mac
    Web Player
  • 342 Views
  • 0 replies
  • 0 likes

Songs removed from playlists

I just noticed that all songs added to playlists between 2016-05-11 to 2017-01-01 are gone. I have no way of knowing which ones or to restore them, all songs during that time-window are simply gone from all playlists. They are still present on my and...

  • Casual Listener
  • I just noticed that all songs added to playlists between 2016-05-11 to 2017-01-01 are gone. I have no way of knowing which ones or to restore them, all songs during that time-window are simply gone f...
  • b1t
  • Casual Listener
  • 478 Views
  • 2 replies
  • 0 likes
  • Web Player
    Windows
  • 478 Views
  • 2 replies
  • 0 likes

JBL Pulse 2 / Harman Kardon Aura Studio

Hi,Im thinking about buying the JBL Pulse 2 or the HK Aura Studio, but im wondering if I can stream spotify (bluetooth or wifi?) with my smarthphone to those speakers. Does anybody know if this is possible?Thanks in advance!

  • Newbie
  • Hi, Im thinking about buying the JBL Pulse 2 or the HK Aura Studio, but im wondering if I can stream spotify (bluetooth or wifi?) with my smarthphone to those speakers. Does anybody know if this i...
  • 984 Views
  • 0 replies
  • 0 likes
  • Connect
  • 984 Views
  • 0 replies
  • 0 likes

Webplayer - Cant remove from starred list

HelloI want to remove songs from my starred list but the button freezes. I use Chrome.I cant do this in the desktop or mobile software because that list is not reachable from them. Thanks!

  • Newbie
  • Hello I want to remove songs from my starred list but the button freezes. I use Chrome. I cant do this in the desktop or mobile software because that list is not reachable from them.   ...
  • 246 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 246 Views
  • 0 replies
  • 0 likes

Improve Roku's app NowTv box

Hello, I'm using italian version of NowTv box and i use Spotify supported. But....The app is not friendly user: The scrolling with ONE touch, slide over menu like a oiled surface, and it begin like a shooting game to enter were I want to select... Se...

  • Newbie
  • Hello, I'm using italian version of NowTv box and i use Spotify supported. But....The app is not friendly user: The scrolling with ONE touch, slide over menu like a oiled surface, and it begin like a...
  • 389 Views
  • 0 replies
  • 0 likes
  • 389 Views
  • 0 replies
  • 0 likes

It always skips when i play in my ford focus 2013

Hi! Whenever i play my spotify in my ford focus it skips at the 2 second of song. What will i do about it? My ford focus doesnt have aux but the usb connector. anyone pls answer me

  • Newbie
  • Hi! Whenever i play my spotify in my ford focus it skips at the 2 second of song. What will i do about it? My ford focus doesnt have aux but the usb connector. 😞 anyone pls answer me
  • caho
  • Regular
  • 1168 Views
  • 3 replies
  • 1 likes
  • Web Player
  • 1168 Views
  • 3 replies
  • 1 likes

Spotify connect problem - JBL L16

Hello, I got problem with spotify connect on JBL L16. Everything went ok till today. Now I cannot connect to spotify connect from any device (macbook, PC, iphone). Sometimes it connected but only for while. It even play song for only one second and t...

  • Casual Listener
  • Hello,   I got problem with spotify connect on JBL L16. Everything went ok till today. Now I cannot connect to spotify connect from any device (macbook, PC, iphone). Sometimes it connected but...
  • Guilimote
  • Music Fan
  • 3028 Views
  • 19 replies
  • 0 likes
  • 3028 Views
  • 19 replies
  • 0 likes