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Please see below the most popular frequently asked questions.

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Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrchopshop
  • Casual Listener
  • 5813 Views
  • 40 replies
  • 6 likes
  • Other
  • 5813 Views
  • 40 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18828 Views
  • 9 replies
  • 2 likes
  • Other
  • 18828 Views
  • 9 replies
  • 2 likes

PS4 - music stutters/stops

So, for 30 seconds it plays fine, then the music disappears, but the track time goes as usual. Then in a couple of seconds, sometimes tens of seconds, music appears again. It happens 100% of the time. PS4 is on the default settings, connected via HDM...

  • Casual Listener
  • So, for 30 seconds it plays fine, then the music disappears, but the track time goes as usual. Then in a couple of seconds, sometimes tens of seconds, music appears again. It happens 100% of the time...
  • Jas0fbass
  • Casual Listener
  • 21274 Views
  • 7 replies
  • 7 likes
  • Other
  • 21274 Views
  • 7 replies
  • 7 likes

Playlist Followers Not Receiving Email Notifications

Hi,I have been told by people who follow my playlist that they no longer receive email notifcations when I add songs to my playlist. Was wondering how I can change this so that they continue to receive notifications when I add new songs. Thank you

  • Regular
  • Hi, I have been told by people who follow my playlist that they no longer receive email notifcations when I add songs to my playlist.   Was wondering how I can change this so that they contin...
  • dwcarr89
  • Regular
  • 415 Views
  • 3 replies
  • 0 likes
  • Connect
    music
  • 415 Views
  • 3 replies
  • 0 likes

Album with poor sound quality - Bad enconding

Hi, I'm listening to an album and I find a lot of jitter... It's the result of a bad conversion or something like that... How can I reclaim to spotify to correct this? Album link : https://play.spotify.com/track/6zDDSSyGFTK2j4Mi3GrxSg Listen per exam...

  • Casual Listener
  • Hi, I'm listening to an album and I find a lot of jitter... It's the result of a bad conversion or something like that...   How can I reclaim to spotify to correct this?   Album link :&...
  • 223 Views
  • 0 replies
  • 1 likes
  • Web Player
    Windows
  • 223 Views
  • 0 replies
  • 1 likes

Web Player Discrepancies

I am new to this forum community however I have been a premium customer for years. I do not have the app installed on my work PC due to restrictions, so I use the web player which I am very grateful they have. However I have encountered a major chang...

  • Newbie
  • I am new to this forum community however I have been a premium customer for years.  I do not have the app installed on my work PC due to restrictions, so I use the web player which I am very gra...
  • 677 Views
  • 0 replies
  • 1 likes
  • Web Player
    Windows
  • 677 Views
  • 0 replies
  • 1 likes

Se cierra mi spotify

Tengo spotify premium en mi móvil y al abrir alguna otra. Aplicación se cierra y deja de reproducirse ytengo que volver a abrir spotify

  • Newbie
  • Tengo spotify premium en mi móvil y al abrir alguna otra. Aplicación se cierra y deja de reproducirse ytengo que volver a abrir spotify
  • jos8001
  • Casual Listener
  • 679 Views
  • 3 replies
  • 0 likes
  • Web Player
  • 679 Views
  • 3 replies
  • 0 likes

Solved!! Denon AVR-X1000 suddenly unable to connect to Spotify

I've been using my Denon AVR-X1000 to play Spotify for months now and I was able to do so as late as yesterday evening (28/1-2015). Today (29/1-2015) when I got home it refused to connect to Spotify and all I get is a message saying that it is unable...

  • Casual Listener
  • I've been using my Denon AVR-X1000 to play Spotify for months now and I was able to do so as late as yesterday evening (28/1-2015). Today (29/1-2015) when I got home it refused to connect to Spotify ...
  • wm11tr
  • Newbie
  • 4829 Views
  • 4 replies
  • 0 likes
  • Connect
    Denon
  • 4829 Views
  • 4 replies
  • 0 likes

Solved!! Unable to link Facebook account

Hi, I am using my account -gzapico- but I am not able to link it to my FB account. I tried all the howto's and no way to get it working. Thanks

  • Visitor
  • Hi, I am using my account -gzapico- but I am not able to link it to my FB account.   I tried all the howto's and no way to get it working.   Thanks
  • Jayb72
  • Community Legend
  • 855 Views
  • 3 replies
  • 0 likes
  • Web Player
    Windows
  • 855 Views
  • 3 replies
  • 0 likes

Original playlist lineup

How can I change my playlist back to it's original lineup after I sort by a column? I sorted a playlist and now my songs are perminetly out their original order. Let me know if there is current funtion to revert my playlist back to its original state...

  • Regular
  • How can I change my playlist back to it's original lineup after I sort by a column? I sorted a playlist and now my songs are perminetly out their original order.    Let me know if there i...
  • 514 Views
  • 0 replies
  • 0 likes
  • music
    Other
  • 514 Views
  • 0 replies
  • 0 likes

Ford SYNC Issue

So I have a Ford model which uses SYNC as its bluethooth application when connecting to devices. Recently when I or a passennger connect Spotify to it we lose the ability to control Spotify from our phones. In that after a few secs when you pull up S...

  • Casual Listener
  • So I have a Ford model which uses SYNC as its bluethooth application when connecting to devices. Recently when I or a passennger connect Spotify to it we lose the ability to control Spotify from our ...
  • 895 Views
  • 0 replies
  • 0 likes
  • Other
  • 895 Views
  • 0 replies
  • 0 likes

My account is playing music from someone else's account

Hi All. Hope you can help. I had Spotify on during a party and people had access to iot. Since then if I play music using shuffle on any of my playlists after one track music is played from a playlist on someone else's account. None of my playlists a...

  • Newbie
  • Hi All.   Hope you can help.    I had Spotify on during a party and people had access to iot. Since then if I play music using shuffle on any of my playlists after one track music ...
  • 532 Views
  • 0 replies
  • 0 likes
  • music
  • 532 Views
  • 0 replies
  • 0 likes

[WP 8.0] Offline Playlist Data on SD Card

Don't really classify this as a bug, but more of a needed feature. Is it possible to change the default storage location for offline playlists to the SD card? My Lumia 810 only has about 2gigs of space on the phone itself, but I have a 16gig SD card ...

  • Newbie
  • Don't really classify this as a bug, but more of a needed feature.    Is it possible to change the default storage location for offline playlists to the SD card? My Lumia 810 only has a...
  • LouThomas
  • Regular
  • 17541 Views
  • 42 replies
  • 36 likes
  • 17541 Views
  • 42 replies
  • 36 likes

Misterious song

Hi, I discovered this song last year (Bloc Party by Bloc Party), but currently it is unavailable. https://open.spotify.com/track/2QA5IuL6a8MTE8JE1obwc4 I remembered it today, so I decided to look for it to get it but, unfortunately, there is no infor...

  • Casual Listener
  • Hi,   I discovered this song last year (Bloc Party by Bloc Party), but currently it is unavailable.   https://open.spotify.com/track/2QA5IuL6a8MTE8JE1obwc4   I remembered it toda...
  • arkariaken025
  • Casual Listener
  • 308 Views
  • 2 replies
  • 0 likes
  • music
  • 308 Views
  • 2 replies
  • 0 likes

Spotify won't play music on my PS4! WOW!

I bought the premium version a few nights ago. Right when I bought it, it stopped playing the music I picked, and some random songs on Discover Weekly, and they all kept going to pause, every time i was hitting the play button. I made it stop being p...

  • Casual Listener
  • I bought the premium version a few nights ago. Right when I bought it, it stopped playing the music I picked, and some random songs on Discover Weekly, and they all kept going to pause, every time i ...
  • 731 Views
  • 0 replies
  • 0 likes
  • 731 Views
  • 0 replies
  • 0 likes

Spotify connect on chromecast audio

Hi everyone, i´ve been thinking about a spotify-subscription for quite a long time now. The easiest way ti integrate spotify into my hifi-system would be googles "chromecast audio", BUT: if streaming via my smartphone - as is standart - i´ll hear inc...

  • Newbie
  • Hi everyone,   i´ve been thinking about a spotify-subscription for quite a long time now. The easiest way ti integrate spotify into my hifi-system would be googles "chromecast audio", BUT: if ...
  • 379 Views
  • 0 replies
  • 1 likes
  • 379 Views
  • 0 replies
  • 1 likes

Memory usage increases to 100% during WebPlayer is runing until system crashes.

Hey folks, Just realized that the momry usage of my browser (Firefox, Opera and Vivaldi as well) increases continuously while running Spotify Webplayer until the system memory usage reaches 99-100% and the browser and system crashes. Does anyone know...

  • Newbie
  • Hey folks,   Just realized that the momry usage of my browser (Firefox, Opera and Vivaldi as well) increases continuously while running Spotify Webplayer until the system memory usage reaches ...
  • 333 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 333 Views
  • 0 replies
  • 0 likes

No link to Web Player on Facebook Play Button?

Spotify Play Button on Facebook --- no link to open on Web Player?? What is this design ?? I can listen 30 secs and no way to open full player? Is it seriously for real ?? Could someone add link to Facebook preview box of Spotify because now everytim...

  • Visitor
  • Spotify Play Button on Facebook --- no link to open on Web Player??   What is this design ??   I can listen 30 secs and no way to open full player?   Is it seriously for re...
  • 349 Views
  • 0 replies
  • 0 likes
  • music
  • 349 Views
  • 0 replies
  • 0 likes

Help please I cant found a song!

I was looking for ballin from Logic (ft.castro) and I cant found this song

  • Newbie
  • I was looking for ballin from Logic (ft.castro) and I cant found this song 😥
  • osornios
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • music
  • 275 Views
  • 1 replies
  • 0 likes

No sound on my DENON CEOL with spotify connect

Hi, I have a DENON ceol with Spotify connect and it's been a bit hit and miss as to whether it will connect via my android phone. Today, there is no sound when connected to Spotify. The song is playing silently on my phone and it says it's connected ...

  • Newbie
  • Hi, I have a DENON ceol with Spotify connect and it's been a bit hit and miss as to whether it will connect via my android phone. Today, there is no sound when connected to Spotify. The song is playi...
  • 595 Views
  • 0 replies
  • 1 likes
  • Denon
  • 595 Views
  • 0 replies
  • 1 likes