Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • Amatharis
  • Newbie
  • 7998 Views
  • 56 replies
  • 7 likes
  • Other
  • 7998 Views
  • 56 replies
  • 7 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19350 Views
  • 9 replies
  • 2 likes
  • Other
  • 19350 Views
  • 9 replies
  • 2 likes

Gift Card Used

i recived a gift card a wile ago and i was thinking of giving it to someone. I wanted to see if it was valid buy entering the code, I hit contine and it used the card. I was outraged to see that it didn't say it was going to use it. I we expecting it...

  • Newbie
  • i recived a gift card a wile ago and i was thinking of giving it to someone. I wanted to see if it was valid buy entering the code, I hit contine and it used the card. I was outraged to see that it d...
  • kbrooksc
  • Community Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • Other
  • 322 Views
  • 1 replies
  • 0 likes

Web Player showing wrong album art?

Hi, Sometimes, when I launch the Web Player, go to Your Music -> Albums and click on the Play icon on an album, the album starts playing normally and shows all the right track info, BUT the album art is from the last album I was listening to the prev...

  • Casual Listener
  • Hi,   Sometimes, when I launch the Web Player, go to Your Music -> Albums and click on the Play icon on an album, the album starts playing normally and shows all the right track info, BUT t...
  • heipat
  • Casual Listener
  • 526 Views
  • 2 replies
  • 0 likes
  • Web Player
  • 526 Views
  • 2 replies
  • 0 likes

Strange situation with spotify web player.

First of all, i have bad internet connection and there was no real sites that i could play music without lag issues while playing online games.About a year ago i discovered spotify web player and it was fantastic. No issues while switching songs, cou...

  • Newbie
  • First of all, i have bad internet connection and there was no real sites that i could play music without lag issues while playing online games. About a year ago i discovered spotify web player and i...
  • 256 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 256 Views
  • 0 replies
  • 0 likes

Someone has my Spotify on their Playstation account and I want to remove them

I've never given out my Spotify credentials yet there is someone who is accessing my Spotify via Spotify Connect. I cannot attach my own PSN ID to my Spotify and the only instructions I get is that I need to sign into the PSN profile that is linked t...

  • Visitor
  • I've never given out my Spotify credentials yet there is someone who is accessing my Spotify via Spotify Connect. I cannot attach my own PSN ID to my Spotify and the only instructions I get is that I...
  • osornios
  • Spotify Star
  • 867 Views
  • 1 replies
  • 0 likes
  • Connect
    PlayStation
    ps3
  • 867 Views
  • 1 replies
  • 0 likes

Day 2 user

I am having issues accessing Spotify offline when using this system... I followed the offline setting procedure that was given on the Web page. When I try to play music offline with the day 2 system the system tells me that " you need to connect to I...

  • Newbie
  • I am having issues accessing Spotify offline when using this system... I followed the offline setting procedure that was given on the Web page. When I try to play music offline with the day 2 system ...
  • 280 Views
  • 0 replies
  • 0 likes
  • Connect
  • 280 Views
  • 0 replies
  • 0 likes

Bad transition in The Wall

The transition between The Happiest Days Of Our Lives and Another Brick in The Wall in the album The Wall by Pink Floyd has been bugged for a few weeks now and really needs to be fixed.This is because one of the two songs, I can't recall which one, i...

  • Casual Listener
  • The transition between The Happiest Days Of Our Lives and Another Brick in The Wall in the album The Wall by Pink Floyd has been bugged for a few weeks now and really needs to be fixed. This is beca...
  • streamholder
  • Casual Listener
  • 661 Views
  • 3 replies
  • 0 likes
  • Other
  • 661 Views
  • 3 replies
  • 0 likes

This Song is not Available

I was listening to music no problems, then i encountered an issue with my laptop's sound driver so i had to restart. i load up Spotify again, go to listen to my saved playlist. all the songs are there but when i go to play them, i get an error saying...

  • Newbie
  • I was listening to music no problems, then i encountered an issue with my laptop's sound driver so i had to restart. i load up Spotify again, go to listen to my saved playlist. all the songs are ther...
  • cazual
  • Newbie
  • 322 Views
  • 1 replies
  • 0 likes
  • music
  • 322 Views
  • 1 replies
  • 0 likes

Accessing Spotify playlist in Sonos (from anorher Sporify account)

My daughter has her own Spotify account thru a Family subscription. Our Sonos system uses MY Spotify account. So: Is it possible for my daughter to hear her Spotify playlists on the Sonos system? She has made her playlist 'collaborative' but we can't...

  • Regular
  • My daughter has her own Spotify account thru a Family subscription. Our Sonos system uses MY Spotify account. So: Is it possible for my daughter to hear her Spotify playlists on the Sonos system? She...
  • 637 Views
  • 0 replies
  • 0 likes
  • 637 Views
  • 0 replies
  • 0 likes

Listening history Missing

I'm realtively new to spotify but I've read on several of the help threats that there is a Listening history on the queue page howver I'm not seeing it anywhere? Can somene confrim that a listening history indeed exists?

  • Newbie
  • I'm realtively new to spotify but I've read on several of the help threats that there is a Listening history on the queue page howver I'm not seeing it anywhere? Can somene confrim tha...
  • caglakhan
  • Gig Goer
  • 1113 Views
  • 2 replies
  • 2 likes
  • Web Player
  • 1113 Views
  • 2 replies
  • 2 likes

Account Compromised? Linked through Facebook - Facebook reports no activity

I've noticed behavior similar to the "Spotiamb exploit" issue some people have experienced. The behavior is the player changing the active song to things I have never heard, adding these items to my playlist (sometimes entire albums) and then playing...

  • Regular
  • I've noticed behavior similar to the "Spotiamb exploit" issue some people have experienced. The behavior is the player changing the active song to things I have never heard, adding these it...
  • osornios
  • Spotify Star
  • 886 Views
  • 8 replies
  • 0 likes
  • Web Player
    Windows
  • 886 Views
  • 8 replies
  • 0 likes

Retrieve Songs from Spotify Playlist

Hi – I was wondering if it was possible to retrieve songs or the actual playlist which was created by Spotify before they updated it recently. The playlist is called tropical morning and I assumed the songs would remain in my playlist once saved. Any...

  • Newbie
  • Hi – I was wondering if it was possible to retrieve songs or the actual playlist which was created by Spotify before they updated it recently. The playlist is called tropical morning and I assumed th...
  • Russel_woods
  • Newbie
  • 315 Views
  • 1 replies
  • 0 likes
  • music
  • 315 Views
  • 1 replies
  • 0 likes

Song not available

Every song i try to play, it keeps popping up with the message "this song is not available"

  • Casual Listener
  • Every song i try to play, it keeps popping up with the message "this song is not available"
  • Rubynash0626
  • Casual Listener
  • 303 Views
  • 2 replies
  • 0 likes
  • Samsung
  • 303 Views
  • 2 replies
  • 0 likes

app on windows phone doesnt start

Hi everybody, do you have same issue? I added a podcast on my desktop Spotify, now my Spotify on windows phone doesn't start any more. There is no error message or similar, just a screen with "continuing..." And then back to desktop. New installation...

  • Casual Listener
  • Hi everybody, do you have same issue? I added a podcast on my desktop Spotify, now my Spotify on windows phone doesn't start any more. There is no error message or similar, just a screen with "contin...
  • b10126
  • Casual Listener
  • 426 Views
  • 5 replies
  • 0 likes
  • 426 Views
  • 5 replies
  • 0 likes

Playlist Maxed at 22 songs?

I was adding songs to my playlist but when i went to go check it out it seems to have maxed out at 22 songs, and no songs added after the 22nd song show up. I thought the playlist limit was 10,000?

  • Newbie
  • I was adding songs to my playlist but when i went to go check it out it seems to have maxed out at 22 songs, and no songs added after the 22nd song show up.  I thought the playlist limit was 10,...
  • 273 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 273 Views
  • 0 replies
  • 0 likes

STOP FOLLOWERS

HOW CAN I STOP FOLLOWERS? HOW CAN I PREVENT MYSELF FROM BEING FOLLOWED?

  • Casual Listener
  • HOW CAN I STOP FOLLOWERS? HOW CAN I PREVENT MYSELF FROM BEING FOLLOWED?
  • user-removed
  • Not applicable
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

Spotify - Connection extremely slow

This is the third time I'm posting my issue. Hope this time someone will try to read instead of deleting my posts. Spotify does not work at home. I have high speed internet connection and except spotify everything works fine. I tried:Re-installing sp...

  • Casual Listener
  • This is the third time I'm posting my issue.   Hope this time someone will try to read instead of deleting my posts.   Spotify does not work at home. I have high speed internet connecti...
  • osornios
  • Spotify Star
  • 1740 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 1740 Views
  • 1 replies
  • 0 likes

Web player in chrome Aw Snap

Hi, Since about two weeks ago, my sportify web player tab keeps crashing in chrome. It plays about 5 songs and then the tab crashes and chrome gives the "Aw Snap". I find it fustrating to have to constantly refresh the tab to keep using the web playe...

  • Casual Listener
  • Hi,   Since about two weeks ago, my sportify web player tab keeps crashing in chrome. It plays about 5 songs and then the tab crashes and chrome gives the "Aw Snap". I find it fustrating ...
  • j3mdamas
  • Regular
  • 4567 Views
  • 8 replies
  • 4 likes
  • Web Player
  • 4567 Views
  • 8 replies
  • 4 likes

All saved songs are lost and replaced, playlists lost.

I opened Spotify today and it prompted me to re-enter my password, which is strange because it has always been on auto-login. Now that I've logged in, a years worth of saved songs are gone and have been replaced by albums by Flume and Kollegah. Two b...

  • Newbie
  • I opened Spotify today and it prompted me to re-enter my password, which is strange because it has always been on auto-login.   Now that I've logged in, a years worth of saved songs are gone a...
  • Dreadlord
  • Community Legend
  • 521 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 521 Views
  • 1 replies
  • 0 likes

Solved!! Cannot find specific user account

Hi! I want to follow a specific user account.Using the search function and entering the user account name is not successfull, means there's no result displayed.But it's 100% true that the user account I want to follow does exist. Any advice? THX

  • Regular
  • Hi!   I want to follow a specific user account. Using the search function and entering the user account name is not successfull, means there's no result displayed. But it's 100% true that th...
  • Dreadlord
  • Community Legend
  • 469 Views
  • 1 replies
  • 1 likes
  • Web Player
  • 469 Views
  • 1 replies
  • 1 likes

correo electrónico

Necesito cambiar mi correo electronico, ya que me he hecho un facebook nuevo y quiero que se me actualice mi perfil de spotify.Por favor me podríais ayudar.Muchas gracias por su atención.

  • Newbie
  • Necesito cambiar mi correo electronico, ya que me he hecho un facebook nuevo y quiero que se me actualice mi perfil de spotify. Por favor me podríais ayudar. Muchas gracias por su atención.
  • Valeg024
  • Casual Listener
  • 254 Views
  • 1 replies
  • 0 likes
  • Connect
    music
  • 254 Views
  • 1 replies
  • 0 likes