Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • jrstout82
  • Regular
  • 8962 Views
  • 65 replies
  • 8 likes
  • Other
  • 8962 Views
  • 65 replies
  • 8 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19681 Views
  • 9 replies
  • 2 likes
  • Other
  • 19681 Views
  • 9 replies
  • 2 likes

Memory usage increases to 100% during WebPlayer is runing until system crashes.

Hey folks, Just realized that the momry usage of my browser (Firefox, Opera and Vivaldi as well) increases continuously while running Spotify Webplayer until the system memory usage reaches 99-100% and the browser and system crashes. Does anyone know...

  • Newbie
  • Hey folks,   Just realized that the momry usage of my browser (Firefox, Opera and Vivaldi as well) increases continuously while running Spotify Webplayer until the system memory usage reaches ...
  • 345 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 345 Views
  • 0 replies
  • 0 likes

No link to Web Player on Facebook Play Button?

Spotify Play Button on Facebook --- no link to open on Web Player?? What is this design ?? I can listen 30 secs and no way to open full player? Is it seriously for real ?? Could someone add link to Facebook preview box of Spotify because now everytim...

  • Visitor
  • Spotify Play Button on Facebook --- no link to open on Web Player??   What is this design ??   I can listen 30 secs and no way to open full player?   Is it seriously for re...
  • 362 Views
  • 0 replies
  • 0 likes
  • music
  • 362 Views
  • 0 replies
  • 0 likes

Help please I cant found a song!

I was looking for ballin from Logic (ft.castro) and I cant found this song

  • Newbie
  • I was looking for ballin from Logic (ft.castro) and I cant found this song 😥
  • osornios
  • Spotify Star
  • 300 Views
  • 1 replies
  • 0 likes
  • music
  • 300 Views
  • 1 replies
  • 0 likes

No sound on my DENON CEOL with spotify connect

Hi, I have a DENON ceol with Spotify connect and it's been a bit hit and miss as to whether it will connect via my android phone. Today, there is no sound when connected to Spotify. The song is playing silently on my phone and it says it's connected ...

  • Newbie
  • Hi, I have a DENON ceol with Spotify connect and it's been a bit hit and miss as to whether it will connect via my android phone. Today, there is no sound when connected to Spotify. The song is playi...
  • 615 Views
  • 0 replies
  • 1 likes
  • Denon
  • 615 Views
  • 0 replies
  • 1 likes

How many times do I need to tell the web player to open in the desktop app?

Every god darn update or whatever I need to go into the settings and tell it to open in my desktop app. Often it doesn't even stick.Why the flying funk do you guys hate the desktop app so much? This problem has been around for years, absolutely unbel...

  • Regular
  • Every god darn update or whatever I need to go into the settings and tell it to open in my desktop app. Often it doesn't even stick. Why the flying funk do you guys hate the desktop app so much? Thi...
  • 251 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 251 Views
  • 0 replies
  • 0 likes

Web Pleyer: No possibility to navigate away from Top 50 by Country

It's not possible to go back to the starting Charts screen when drilled down to 50 by Country/Viral. Once you drill down to Top 50 by Country/Viral, each time you return to the Charts tab it would show the Countries instead the initial Charts screen....

  • Visitor
  • It's not possible to go back to the starting Charts screen when drilled down to 50 by Country/Viral. Once you drill down to Top 50 by Country/Viral, each time you return to the Charts tab it would sh...
  • 278 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 278 Views
  • 0 replies
  • 0 likes

Yamaha R  N500 is not found from Spotify Connect

Hi all, I've a problem with Spotify Connect and Yamaha R N500 AV. The AV cannot be found from any devices. The AV is connected via Ethernet and run the last firmware version and all the devices (Nexus 4, Nexus 7 and Windows 8 laptop connected via WIF...

  • Newbie
  • Hi all, I've a problem with Spotify Connect and Yamaha R N500 AV. The AV cannot be found from any devices. The AV is connected via Ethernet and run the last firmware version and ...
  • Decru
  • Casual Listener
  • 8433 Views
  • 10 replies
  • 1 likes
  • Connect
  • 8433 Views
  • 10 replies
  • 1 likes

track not available

I have an Onkyo receiver with Spotify. I cant listen to some albums with the Onkyo. I have tried logging out and in. In these albums Spotify keep searching the numbers and says Track not available. (track niet beschikbaar in Dutch) With my laptop I d...

  • Newbie
  • I have an Onkyo receiver with Spotify. I cant listen to some albums with the Onkyo. I have tried logging  out and in.  In these albums Spotify keep searching the numbers and says Track not ...
  • Petra45nl2
  • Casual Listener
  • 665 Views
  • 3 replies
  • 1 likes
  • Onkyo
  • 665 Views
  • 3 replies
  • 1 likes

Refusing to play music

My spotify will only allow me to play a song after pressing the play button about 20 times, it then often cuts to a different song and will get stuck on this song and it will not play, can anyone help? This mainly happens when playing music through m...

  • Newbie
  • My spotify will only allow me to play a song after pressing the play button about 20 times, it then often cuts to a different song and will get stuck on this song and it will not play, can anyone hel...
  • Maxse
  • Casual Listener
  • 507 Views
  • 1 replies
  • 0 likes
  • PlayStation
  • 507 Views
  • 1 replies
  • 0 likes

Wrong singer

In spotify, there is one contra that are two singer,but in real there two contra one is rapper and another one rocker.Please fix it

  • Newbie
  • In spotify, there is one contra that are two singer,but in real there two contra one is rapper and another one rocker.Please fix it
  • Maxse
  • Casual Listener
  • 284 Views
  • 1 replies
  • 0 likes
  • music
  • 284 Views
  • 1 replies
  • 0 likes

[WP 10] Final Solution for a Very Huge Problem?

Hi everybody, I came here today to report a problem with Spotify on Windows Phone. Alright, I've downloaded the application for my Windows Phone 10 and the application have constant problems like: Many loading pages everywhere, slow downloads, and so...

wp_ss_20160609_0002.png
  • Newbie
  • Hi everybody, I came here today to report a problem with Spotify on Windows Phone. Alright, I've downloaded the application for my Windows Phone 10 and the application have constant problems like: Ma...
  • 335 Views
  • 0 replies
  • 1 likes
  • Connect
    music
  • 335 Views
  • 0 replies
  • 1 likes

Spotify stops playing music every 1 hour?

For the past week or two, whenever I use Spotify, it only lasts one hour of playing music before it stops playing music altogether. When I go on Spotify to play the music again, the screen turns black meaning I can't use Spotify. So I have restart my...

  • Regular
  • For the past week or two, whenever I use Spotify, it only lasts one hour of playing music before it stops playing music altogether. When I go on Spotify to play the music again, the screen turns blac...
  • Nico
  • Community Legend
  • 385 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 385 Views
  • 1 replies
  • 0 likes

Saved Albums/Songs Collection Missing

I have check my saved tracks and noticed it was completely wiped. Is this recoverable or I am just stuck with a fresh restart?

  • Casual Listener
  • I have check my saved tracks and noticed it was completely wiped. Is this recoverable or I am just stuck with a fresh restart?
  • 309 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 309 Views
  • 0 replies
  • 0 likes

Saved Albums/Songs Collection Missing

I have check my saved tracks and noticed it was completely wiped. Is recoverable or I am just stuck with a fresh restart?

  • Casual Listener
  • I have check my saved tracks and noticed it was completely wiped. Is recoverable or I am just stuck with a fresh restart?
  • 252 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 252 Views
  • 0 replies
  • 0 likes

Library full

deleted music so I could add more, but still getting same message after deletion, is there a time that I need to wait before I add more music?

  • Casual Listener
  • deleted music so I could add more, but still getting same message after deletion, is there a time that I need to wait before I add more music?
  • osornios
  • Spotify Star
  • 456 Views
  • 1 replies
  • 0 likes
  • music
  • 456 Views
  • 1 replies
  • 0 likes

Save button for songs that are saved

Hi everyone, I have recently opted for premium account, and started downloading songs on my phone.Since then, I noticed that some of the songs that I saved to my music are now displayed as they're not saved (In the artist/album page), even though I c...

  • Newbie
  • Hi everyone,   I have recently opted for premium account, and started downloading songs on my phone. Since then, I noticed that some of the songs that I saved to my music are now displayed as...
  • 279 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 279 Views
  • 0 replies
  • 0 likes

How do I deauthorize "Found Them First" website app?

How can I revoke authorization for the Found Them First site (spotify-foundthemfirst.com) ? There's no explanation in the Spotify docs, and no docs anywhere on the Found Them First site. Thanks guys!

  • Casual Listener
  • How can I revoke authorization for the Found Them First site (spotify-foundthemfirst.com) ? There's no explanation in the Spotify docs, and no docs anywhere on the Found Them First site. Thanks guys!
  • chandanbansal
  • Newbie
  • 766 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 766 Views
  • 4 replies
  • 0 likes

can i have remove from playlist button?

I wish you could develop remove from playlist button to track options so i shouldnt have to go to the playlist and remove the track.

  • Newbie
  • I wish you could develop remove from playlist button to track options so i shouldnt have to go to the playlist and remove the track.
  • 307 Views
  • 0 replies
  • 0 likes
  • Other
  • 307 Views
  • 0 replies
  • 0 likes