Help Wizard

Step 1

NEXT STEP

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • KrazyM
  • Newbie
  • 1548 Views
  • 15 replies
  • 5 likes
  • Other
  • 1548 Views
  • 15 replies
  • 5 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17580 Views
  • 8 replies
  • 1 likes
  • Other
  • 17580 Views
  • 8 replies
  • 1 likes

Error 409 windows 8 phone lumia 610

First time spotify user, set up my account on the web page, Downloaded the app and it won't let me log in because "you need a premium account 409". What is going on?!?!?

  • Newbie
  • First time spotify user, set up my account on the web page, Downloaded the app and it won't let me log in because "you need a premium account 409". What is going on?!?!?
  • DasPeter
  • Community Legend
  • 393 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 393 Views
  • 1 replies
  • 0 likes

Nightcore - Who gets the money?

So, I saw that there are a lot of songs on Spotify by the "artist" Nightcore, which confuses me. Nightcore is a listener-created genre, and not an artist, so who has submitted the edited songs, and who gets the money for them being played?

  • Newbie
  • So, I saw that there are a lot of songs on Spotify by the "artist" Nightcore, which confuses me. Nightcore is a listener-created genre, and not an artist, so who has submitted the edited songs, and w...
  • Umpire
  • Newbie
  • 5244 Views
  • 5 replies
  • 0 likes
  • 5244 Views
  • 5 replies
  • 0 likes

SPOTIFY crashes everytime i go to "search" WP

Hello,Can someone help me? My Spotify has been crashing everytime I try to search for anything there for over a month. I already tried uninstalling e installing it back, and logged in and out of my account.I don't know what to do, because I pay for p...

  • Casual Listener
  • Hello, Can someone help me? My Spotify has been crashing everytime I try to search for anything there for over a month. I already tried uninstalling e installing it back, and logged in and out of ...
  • Pete
  • Roadie
  • 903 Views
  • 5 replies
  • 0 likes
  • 903 Views
  • 5 replies
  • 0 likes

New problem, Mobile works perfectly but Web Player buffers 2 or 3 times every song.

First off this is a completely new issue that has only started happening this past week.I tried using Firefox with no addons or plugins apart from Flash, mobile works perfectly fine so it can't really be a connection problem unless the Web player use...

  • Music Fan
  • First off this is a completely new issue that has only started happening this past week. I tried using Firefox with no addons or plugins apart from Flash, mobile works perfectly fine so it can't rea...
  • Pete
  • Roadie
  • 648 Views
  • 8 replies
  • 0 likes
  • Web Player
    Windows
  • 648 Views
  • 8 replies
  • 0 likes

Solved!! Problem with Playlists When you look at my profile.

Hello, when my friends go on my profile ( https://play.spotify.com/user/neolytik ), they don't see all playlist but only one playlist, Why ? I think it's a bug, or a bad usage of options spotify playlist Thanks for your future awnsers ////////// Mess...

  • Casual Listener
  •     Hello, when my friends go on my profile ( https://play.spotify.com/user/neolytik ), they don't see all playlist but only one playlist, Why ? I think it's a bug, or a ba...
  • neolytik
  • Casual Listener
  • 803 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 803 Views
  • 4 replies
  • 0 likes

Solved!! lost playlist

I upgraded to premium and my playlist is gone

  • Casual Listener
  • I upgraded to premium and my playlist is gone
  • Choles
  • Casual Listener
  • 746 Views
  • 5 replies
  • 0 likes
  • music
  • 746 Views
  • 5 replies
  • 0 likes

Problem with a song! HELP!

Esta cancion dura 110 minutos.....pero como esto es posible? La cancion deberia durar 3:22......como es que a spotify se le escapa algo como esto.....ayuda por favor.....quiero saber por que sucede esto?.....la cancion es (Nicolas Jaar - Colomb)........

  • Regular
  • Esta cancion dura 110 minutos.....pero como esto es posible? La cancion deberia durar 3:22......como es que a spotify se le escapa algo como esto.....ayuda por favor.....quiero saber por que sucede e...
  • Joseblek
  • Regular
  • 560 Views
  • 2 replies
  • 0 likes
  • Boxee
    Connect
    Denon
    Marantz
    music
    Onkyo
    Other
    Philips
    Samsung
  • 560 Views
  • 2 replies
  • 0 likes

Solved!! Wrong Album assigned to artist

The artist 'The Agonist' has a new album assigned 'Soundwave Blasters' which is not correct, this belongs to another artist please remove it from the assignment.

  • Casual Listener
  • The artist 'The Agonist' has a new album assigned 'Soundwave Blasters' which is not correct, this belongs to another artist please remove it from the assignment.
  • rolandwilken
  • Casual Listener
  • 557 Views
  • 2 replies
  • 0 likes
  • Other
  • 557 Views
  • 2 replies
  • 0 likes

Solved!! No sounds

Hi folks,Spotify is the only App of mine that there is no sounds even the status shows playing,It happened as soon as I didn't choose pay for listening.Any suggestions?Thanks

  • Casual Listener
  • Hi folks, Spotify is the only App of mine that there is no sounds even the status shows playing, It happened as soon as I didn't choose pay for listening. Any suggestions? Thanks
  • Janejane
  • Casual Listener
  • 462 Views
  • 2 replies
  • 0 likes
  • 462 Views
  • 2 replies
  • 0 likes

Spotify web player stuck on browse

So I updated my flash player, and after I did I tried to use the spotify web player and it kept loading. I looked at my history and saw what was happening: the web player was going to the browse screen and continually starting over at the browse scre...

  • Regular
  • So I updated my flash player, and after I did I tried to use the spotify web player and it kept loading.  I looked at my history and saw what was happening: the web player was going to the brows...
  • charliemeszaro1
  • Regular
  • 569 Views
  • 7 replies
  • 0 likes
  • Web Player
  • 569 Views
  • 7 replies
  • 0 likes

Marantz M-CR610 Streaming Quality with a Premium Account

Dear Readers, I am the happy owner of a M-CR610 and connected it to Spotify last night, after registering for a Spotify Premimum Account in order to enjoy in 320 kbps. Why buying high-end devices when the music source is rubbish?, I thought. But then...

  • Casual Listener
  • Dear Readers,   I am the happy owner of a M-CR610 and connected it to Spotify last night, after registering for a Spotify Premimum Account in order to enjoy in 320 kbps. Why buying high...
  • SHADEYMAN-GB
  • Gig Goer
  • 5169 Views
  • 10 replies
  • 0 likes
  • Marantz
    Other
  • 5169 Views
  • 10 replies
  • 0 likes

Solved!! Marantz M-CR510 and Spotify Streaming Quality

I recently purchased a M-CR510 and I'm very disapointed with the sound quality of Spotify, is there a way to check the bitrate I'm getting? M-CR510 User Manual.pdf Spotify, page 37.

$_1.JPG
  • Gig Goer
  • I recently purchased a M-CR510 and I'm very disapointed with the sound quality of Spotify, is there a way to check the bitrate I'm getting?   M-CR510 User Manual.pdf Spotify, page 37.
  • SHADEYMAN-GB
  • Gig Goer
  • 7121 Views
  • 7 replies
  • 0 likes
  • Marantz
  • 7121 Views
  • 7 replies
  • 0 likes

Solved!! Cannot connect my account with facebook

Hello.I used to have (about 1-2 years ago) a spotify account that was created using facebook, but I deleted my facebook account.Right now, for some months I've been using a new spotify account because my old account was lost.I now also have a new fac...

  • Casual Listener
  • Hello. I used to have (about 1-2 years ago) a spotify account that was created using facebook, but I deleted my facebook account. Right now, for some months I've been using a new spotify account ...
  • Dreadlord
  • Community Legend
  • 644 Views
  • 3 replies
  • 0 likes
  • Mac
    Web Player
  • 644 Views
  • 3 replies
  • 0 likes

Song deleted

I don't know if it's the right section. Sorry for this and sorry for my bad english! Can I recover accidentally a song deleted from the list?I didn't delete it! And i can't remember the name or author. It was part of the "News of the week" a few week...

  • Newbie
  • I don't know if it's the right section. Sorry for this and sorry for my bad english!   Can I recover accidentally a song deleted from the list? I didn't delete it!  And i can't remem...
  • Dreadlord
  • Community Legend
  • 249 Views
  • 1 replies
  • 0 likes
  • Other
  • 249 Views
  • 1 replies
  • 0 likes

My Year in Music page tells me to update my browser, but my browser is up to date. Help?

I'm using chrome on mac, also tried it on firefox and I got the exact same message telling me to update my browser.

  • Casual Listener
  • I'm using chrome on mac, also tried it on firefox and I got the exact same message telling me to update my browser.
  • Painquake
  • Regular
  • 1447 Views
  • 6 replies
  • 5 likes
  • 1447 Views
  • 6 replies
  • 5 likes

Less Chinese songs

Why some of the Chinese songs couldn't found in Spotify? Even some of the artist's new album are not found in their artist page. Is it because of copyright?

  • Regular
  • Why some of the Chinese songs couldn't found in Spotify? Even some of the artist's new album are not found in their artist page. Is it because of copyright?
  • IMIAN
  • Regular
  • 387 Views
  • 1 replies
  • 0 likes
  • Other
  • 387 Views
  • 1 replies
  • 0 likes

Is there any Chinese new music list ?

It's very inconvenient to find new Taiwan albums. When I check out the new released music, they are all English songs. I have to know first that a particular Taiwanese artist just release a new album , then search for it . Is there any possibility th...

  • Casual Listener
  • It's very inconvenient to find new Taiwan albums. When I check out the new released music, they are all  English songs. I have to know first  that a particular Taiwanese artist just release...
  • IMIAN
  • Regular
  • 8804 Views
  • 1 replies
  • 3 likes
  • Other
  • 8804 Views
  • 1 replies
  • 3 likes

Subwoofer im Auto

Es kommt kein ton aus meinem subwoofer wenn ich über spotify Musik abspiele.Bin über Bluetooth mit meinem Autoradio verbunden.Der Subwoofer funktioniert bei normalen Betrieb, Radio,CD oder mit USB Stick einwandfrei.

  • Newbie
  • Es kommt kein ton aus meinem subwoofer wenn ich über spotify Musik abspiele. Bin über Bluetooth mit meinem Autoradio verbunden. Der Subwoofer funktioniert bei normalen Betrieb, Radio,CD oder mit US...
  • 983 Views
  • 0 replies
  • 0 likes
  • Connect
  • 983 Views
  • 0 replies
  • 0 likes

Discover Weekly not updating for weeks

Hello,I have a problem which the feature/playlist "Discovery Weekly".It seems to me it is not working for weeks now. I am quite sure it was created once and never updated since then.In addition to that the list is totally not fitting my music behavio...

  • Newbie
  • Hello, I have a problem which the feature/playlist "Discovery Weekly". It seems to me it is not working for weeks now. I am quite sure it was created once and never updated since then. In add...
  • 273 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 273 Views
  • 0 replies
  • 0 likes

Starred playlist

Hi, I accidentally deleted my starred playlist and I would really like it back if there is anything you could do please, thanks

  • Newbie
  • Hi, I accidentally deleted my starred playlist and I would really like it back if there is anything you could do please, thanks
  • 197 Views
  • 0 replies
  • 0 likes
  • music
  • 197 Views
  • 0 replies
  • 0 likes