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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

65586 Views

7 replies

4 likes

  • 65586 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

actorma

Visitor

39423 Views

220 replies

20 likes

Other
  • 39423 Views
  • 220 replies
  • 20 likes

Solved!! Missing songs in ESM - Electronic Study Music playlist

Playlist name: ESM - Electronic Study MusicCreated by : SpotifyProblem Describe: This is my most favourite playlist in Spotify, but happened last few days tons of tracks in this playlist has gone missing. From 50 to 60+ tracks and now left only 12 in...

Casual Listener

Playlist name: ESM - Electronic Study Music Created by : Spotify Problem Describe: This is my most favourite playlist in Spotify, but happened last few days tons of tracks in this playlis...

Ntj1023

Casual Listener

2778 Views

17 replies

6 likes

Music
  • 2778 Views
  • 17 replies
  • 6 likes

Specific album won't play for me, previously worked just fine.

I've tried using different browsers, I've tried clearing my cache, I've tried everything I could find, nothing works. I've tried playing the album on my brothers computer, over at his place, worked just fine. Clearly it's something on my end, I just ...

Newbie

I've tried using different browsers, I've tried clearing my cache, I've tried everything I could find, nothing works.   I've tried playing the album on my brothers computer, over at his place,...

281 Views

0 replies

0 likes

Web Player
  • 281 Views
  • 0 replies
  • 0 likes

What would be the most reliable, cheap device to run spotify offline?

So I do not want to fill up my phones space with music and I dont want to keep using data to play music so I decided to get a device to be used mainly for spotify. My first idea was to look towards old ipod touches... but then i quickly realized spot...

Roadie

So I do not want to fill up my phones space with music and I dont want to keep using data to play music so I decided to get a device to be used mainly for spotify. My first idea was to look towards o...

2352 Views

0 replies

0 likes

Connect
Other
  • 2352 Views
  • 0 replies
  • 0 likes

Web Player - Can't connect to Spotify. Trying again now...

I have an account that works fine on the Web Player, but I wanted a new username, so I created a different account and that new account won't play. I can add songs and create playlists, etc., but when I click on a song I get an error that says, "Can'...

Newbie

  I have an account that works fine on the Web Player, but I wanted a new username, so I created a different account and that new account won't play. I can add songs and create playlists, etc.,...

547 Views

0 replies

1 likes

Web Player
Windows
  • 547 Views
  • 0 replies
  • 1 likes

Sonos disconnection issue

Hi all !I'd like to disconnect my Spotify account from a Sonos system I no more have access to.I already tried the "disconect from everywhere" option on account.spotify.com

Newbie

Hi all ! I'd like to disconnect my Spotify account from a Sonos system I no more have access to. I already tried the "disconect from everywhere" option on account.spotify.com

548 Views

0 replies

1 likes

  • 548 Views
  • 0 replies
  • 1 likes

Solved!! what is the audio format and bitrate of web player streaming (Premium)?

Hello,I would like to know what is the quality of the audio streaming via the web player.Is it the same than the desktop app?Thanks!

Roadie

Hello, I would like to know what is the quality of the audio streaming via the web player. Is it the same than the desktop app? Thanks!

Dorstlesser

Newbie

36607 Views

6 replies

1 likes

Web Player
Windows
  • 36607 Views
  • 6 replies
  • 1 likes

When will Spotify be available on 2016 Samsung Smart TV's

Is there any information or an expected date for when Spotify will be available on 2016 Samsung Smart TV's? I have recently bought one and was dissapointed to realise that there was no Spotify App.

Visitor

Is there any information or an expected date for when Spotify will be available on 2016 Samsung Smart TV's? I have recently bought one and was dissapointed to realise that there was no Spotify App.

Hubo

Community Legend

809 Views

1 replies

2 likes

  • 809 Views
  • 1 replies
  • 2 likes

Real music fans will pay enough for the good product Spotify was

I've seen something strange happening to the best music app ever made.- At first you could actually buy an album, DRM-free. I bought hundreds of 3-6-minute licenses that way....And yet, Spotify decided to cut that feature and let the industry dictate...

Music Fan

I've seen something strange happening to the best music app ever made. - At first you could actually buy an album, DRM-free. I bought hundreds of 3-6-minute licenses that way.... And yet, Spotify d...

939 Views

0 replies

0 likes

Of
quality
service
worse
  • 939 Views
  • 0 replies
  • 0 likes

can you please help because i am trying to delete my account.

i really need your help guys because durning i tried contact spotify support and then it asked me for last 4 digital for a credit card but unfortunately spotify support team always requires a last 4 digital credit card for premium user but i dont hav...

Casual Listener

i really need your help guys because durning i tried contact spotify support and then it asked me for last 4 digital for a credit card but unfortunately spotify support team always requires a last 4 ...

516 Views

0 replies

0 likes

Other
  • 516 Views
  • 0 replies
  • 0 likes

Solved!! Spotify opens in Windows with a black screen and no visibility to playlists

Spotify opens in Windows with a black screen and no visibility to playlists or functionality. I've uninstalled application and reinstalled new version. I've opened using IE and Google. I checked the hidden files and there are no dump files or crash r...

Newbie

Spotify opens in Windows with a black screen and no visibility to playlists or functionality.  I've uninstalled application and reinstalled new version.  I've opened using IE and Google.&nb...

jonbgood

Newbie

24257 Views

11 replies

3 likes

Web Player
Windows
  • 24257 Views
  • 11 replies
  • 3 likes

Premium member, no services with web app

Unable to access previous music library and web app or log on through facebook. Unable to reset password or do anything to solve problems on web or android either. Just paid for 3 months of premium on android and was ready to get premium on web app b...

Casual Listener

Unable to access previous music library and web app or log on through facebook. Unable to reset password or do anything to solve problems on web or android either. Just paid for 3 months of premium o...

341 Views

0 replies

0 likes

Web Player
Windows
  • 341 Views
  • 0 replies
  • 0 likes

Paid for Android Premium unable to log on

Paid for premium on android. Now unable to log on through Facebook and cannot reset password through link. Also cannot open or log on to Spotify chrome app. Maybe I've been on longer than 14 days, but I want to save my music and pay for premium on we...

Casual Listener

Paid for premium on android. Now unable to log on through Facebook and cannot reset password through link. Also cannot open or log on to Spotify chrome app. Maybe I've been on longer than 14 days, bu...

256 Views

0 replies

0 likes

Web Player
Windows
  • 256 Views
  • 0 replies
  • 0 likes

Spotify Connect - Soundbar and wireless speakers

My ideal scenario would be to have a soundbar connected to the TV that supports spotify connect and then wireless speakers in the kitchen and study. I would then be able to send music to all speakers or just a selection from spotify. Spotify connect ...

Newbie

My ideal scenario would be to have a soundbar connected to the TV that supports spotify connect and then wireless speakers in the kitchen and study. I would then be able to send music to all speakers...

1185 Views

0 replies

0 likes

Connect
  • 1185 Views
  • 0 replies
  • 0 likes

Multiple Artist-Names on Spotify (Last.FM)

Hello! I connected Spotify to my last.fm profile and noticed that there are multiple names for a single artist. eg 'Taeyeon' is also known as '태연'. last.fm redirects scrobbles via Spotify to her (correct) Korean name/tag automatically - probably beca...

Regular

Hello!   I connected Spotify to my last.fm profile and noticed that there are multiple names for a single artist. eg 'Taeyeon' is also known as '태연'. last.fm redirects scrobbles via Spotify to...

800 Views

0 replies

0 likes

Web Player
Windows
  • 800 Views
  • 0 replies
  • 0 likes

My musics stop being available offline

My musics are all available offline, and I'm listening to them very happy, but then, all of a sudden, they're not anymore. The green box for available offline turns off and I have to download all my music again. What can I do to fix this problem?

Casual Listener

My musics are all available offline, and I'm listening to them very happy, but then, all of a sudden, they're not anymore. The green box for available offline turns off and I have to download all my ...

Liszay

Casual Listener

387 Views

2 replies

0 likes

Music
WP 8
  • 387 Views
  • 2 replies
  • 0 likes

artist wont play

kevin **bleep** wilson wont play any more im not happy im an aussie in america

Newbie

kevin **bleep** wilson wont play any more im not happy im an aussie in america

osornios

Spotify Star

381 Views

1 replies

0 likes

Music
  • 381 Views
  • 1 replies
  • 0 likes

[W10M] Large playlists does not work after latest update

Spotify v5.2.3.0Windows 10 Mobile v10.0.10586.420 Great to see a performance and visual update this week, however it seems that there is a bug when opening large playlists. I'm following Armin van Buuren's A State of Trance (the entire playlist where...

Gig Goer

Spotify v5.2.3.0 Windows 10 Mobile v10.0.10586.420   Great to see a performance and visual update this week, however it seems that there is a bug when opening large playlists. I'm follow...

conrado70

Newbie

1223 Views

5 replies

2 likes

  • 1223 Views
  • 5 replies
  • 2 likes

I found what I believe to be 2 songs in one track by mistake.

Hello Spotify community (and what I hope to be Spotify team members!) I found a track that I believe has 2 tracks in it by mistake! Back Home in Texas by Casey Donahew Band (Spotify URI: spotify:track:1QPc7krJseO8LF2BzDZ2Wd). The track ends as it sho...

Newbie

Hello Spotify community (and what I hope to be Spotify team members!)   I found a track that I believe has 2 tracks in it by mistake! Back Home in Texas by Casey Donahew Band (Spotify URI:&nbs...

309 Views

0 replies

0 likes

Music
  • 309 Views
  • 0 replies
  • 0 likes

Starbucks and spotify

Hiya, I've read if you have your location settings turned on in your Starbucks app, that you can save the music playing in their stores to Spotify. Is this feature available in the UK, if so how do I access it? Many thanks

Newbie

Hiya, I've read if you have your location settings turned on in your Starbucks app, that you can save the music playing in their stores to Spotify. Is this feature available in the UK, if so how do I...

Hubo

Community Legend

395 Views

1 replies

0 likes

Other
  • 395 Views
  • 1 replies
  • 0 likes