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Solved!! Cleaning my listening history?

My android phone automatically connected to someone's smart speaker or TV or something and they went on to a few hours of listening before I noticed and disconnected from that device. Now two weeks later my "what's new" and "recently played" views ke...

Music Fan

cptbrauer

Newbie

56258 Views

7 replies

4 likes

  • 56258 Views
  • 7 replies
  • 4 likes

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

Moderator

unicornio575

Visitor

37465 Views

209 replies

18 likes

Other
  • 37465 Views
  • 209 replies
  • 18 likes

Music stops

Hi, since one month ago, once I hear a listplay or a disc in my phone, I can´t hear it again. When I try to hear for second time a song, it stops suddenly. I've tried with different Internet connections (wi fi and 3G).

Regular

Hi, since one month ago, once I hear a listplay or a disc in my phone, I can´t hear it again. When I try to hear for second time a song, it stops suddenly. I've tried with different Internet connecti...

459 Views

0 replies

0 likes

Connect
  • 459 Views
  • 0 replies
  • 0 likes

Note 4 SPOTIFY just stopped

I see there was issues a while ago but this just happened as of 2/28/2016. I am unable to play on my note 4 and also in my 2015 Kia Optima. I have uninstalled and also cleared the cache and I also have it sync to my external memory on my phone. I hav...

Newbie

I see there was issues a while ago but this just happened as of 2/28/2016. I am unable to play on my note 4 and also in my 2015 Kia Optima. I have uninstalled and also cleared the cache and I also ha...

468 Views

0 replies

0 likes

Web Player
  • 468 Views
  • 0 replies
  • 0 likes

The Rate at Which a Song is Chosen at Random

So as someone who regularly plays from a playlist of 650+ I've noticed that there are some songs that play a lot more, in fact almost always play when a hit the "shuffle" button for the first time. I find this really strange because there are a few s...

Regular

So as someone who regularly plays from a playlist of 650+ I've noticed that there are some songs that play a lot more, in fact almost always play when a hit the "shuffle" button for the first time. I...

MattSuda

Spotify Star

1522 Views

1 replies

0 likes

Other
  • 1522 Views
  • 1 replies
  • 0 likes

iOS to Chromecast - Playback Settings

when i'm streaming to chromecast from iphone, the playback settings in spotify are unavailable. what streaming quality is spotify using in this case, and what EQ settings? If it isn't 320 can you explain how I can get that quality using these two dev...

Casual Listener

when i'm streaming to chromecast from iphone, the playback settings in spotify are unavailable. what streaming quality is spotify using in this case, and what EQ settings? If it isn't 320 can you exp...

MattSuda

Spotify Star

684 Views

3 replies

0 likes

Other
  • 684 Views
  • 3 replies
  • 0 likes

Ps4 saying error connecting to psn

So I created a new account and had all my stuff transfered from fb account. I signed out of app on ps4 but when I try to load up Spotify now to sign in with new account I get the error connecting to Playstation network please try again later. Well la...

Newbie

So I created a new account and had all my stuff transfered from fb account. I signed out of app on ps4 but when I try to load up Spotify now to sign in with new account I get the error connecting to ...

kbrooksc

Community Legend

1660 Views

1 replies

0 likes

Connect
Other
  • 1660 Views
  • 1 replies
  • 0 likes

Can't play current song!

I have a spotify premium account, because I like to listen to music when I don't have internet access. It basically works just fine on my android device but not on my desktop machine. weather or not it is conected to the internet. I have it selected ...

Casual Listener

I have a spotify premium account, because I like to listen to music when I don't have internet access. It basically works just fine on my android device but not on my desktop machine. weather or not ...

spydx

Casual Listener

2588 Views

4 replies

3 likes

BB10
Boxee
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Logitech
Marantz
Music
Onkyo
Other
Philips
Samsung
Symbian
WD
WP 8
WRT
  • 2588 Views
  • 4 replies
  • 3 likes

Superuser Contribution [BUG] Spotify Connect only shuffles 100 songs

When using Spotify Connect, Spotify only shuffles 100 songs of my playlist (containing 800+ songs). Steps to reproduce: (Perform all steps on Desktop, except opening Spotify - Android app when instructed)Normal Behavior (Desktop only):Open Spotify - ...

Casual Listener

When using Spotify Connect, Spotify only shuffles 100 songs of my playlist (containing 800+ songs).   Steps to reproduce: (Perform all steps on Desktop, except opening Spotify - Android app wh...

Dmitrу

Roadie

17248 Views

51 replies

33 likes

Android
bug
shuffle
spotify-connect
Windows
  • 17248 Views
  • 51 replies
  • 33 likes

What did I search on Spotify more than 6 months ago?

I am trying to find a music genre I plugged in successfully to a search based on a radio show I had been listening to last June. Now that name is lost to the universe.Does spotify allow me to look at old searches so that I can retrieve this informati...

Newbie

I am trying to find a music genre I plugged in successfully to a search based on a radio show I had been listening to last June. Now that name is lost to the universe. Does spotify allow me to loo...

283 Views

0 replies

0 likes

Music
  • 283 Views
  • 0 replies
  • 0 likes

Web Player not working on IE

Afternoon all, I use the Web Player all the time on Chrome, but works settings are a bit funny and I just can't get it to load, so I'm trying IE and it's telling me that it's not available in my country (Australia). Cheers,Sasha

Newbie

Afternoon all,   I use the Web Player all the time on Chrome, but works settings are a bit funny and I just can't get it to load, so I'm trying IE and it's telling me that it's not available i...

394 Views

0 replies

1 likes

Web Player
  • 394 Views
  • 0 replies
  • 1 likes

[All Platforms][Partnership] adverts

this isnt really an idea i was just wondering if u guys could stop playing the first direct advert with barry the platypus repeatedly its doing my head in the amount of times i have to hear it please replace it with something else

Visitor

this isnt really an idea i was just wondering if u guys could stop playing the first direct advert with barry the platypus repeatedly its doing my head in the amount of times i have to hear it please...

404 Views

0 replies

0 likes

All Platforms
Partnership
  • 404 Views
  • 0 replies
  • 0 likes

App not connecting to account properly

I just downloaded the Spotify app onto my windows phone. when I log into my account none of my playlists appear and it keeps offering for me to upgrade to premium. It basically looks like a brand new unused account. However the details I logged in wi...

Newbie

I just downloaded the Spotify app onto my windows phone. when I log into my account none of my playlists appear and it keeps offering for me to upgrade to premium. It basically looks like a brand new...

kbrooksc

Community Legend

487 Views

1 replies

0 likes

Connect
  • 487 Views
  • 1 replies
  • 0 likes

Connecting a SECOND Amazon Echo and Spotify?

Had an Amazon Echo, connected my Spotify account, works fine. Just added a second Amazon Echo in the house, and Spotify will not work on the second Echo speaker. When I go to the Spotify App via the Alexa App, it still shows my first Echo as an "avai...

Casual Listener

Had an Amazon Echo, connected my Spotify account, works fine. Just added a second Amazon Echo in the house, and Spotify will not work on the second Echo speaker. When I go to the Spotify App via the ...

ben2ee

Casual Listener

1164 Views

2 replies

0 likes

Other
  • 1164 Views
  • 2 replies
  • 0 likes

refund

how do I get a refund?

Newbie

how do I get a refund?

kbrooksc

Community Legend

1241 Views

1 replies

0 likes

Logitech
  • 1241 Views
  • 1 replies
  • 0 likes

Starred playlist cannot be deleted and only shows up in Web Player, not on mobile or desktop apps

If I look at my playlists from the mobile app or the desktop app, it says I have none. http://imgur.com/4nMuELe If I look at my playlists from the web player it says I have a playlist called "starred" http://imgur.com/Y9RhDwu The problem is that I ca...

Visitor

If I look at my playlists from the mobile app or the desktop app, it says I have none.    http://imgur.com/4nMuELe   If I look at my playlists from the web player it says I have a ...

289 Views

0 replies

0 likes

Web Player
Windows
  • 289 Views
  • 0 replies
  • 0 likes

My Starred Playlist is deleted?

I'm really weird in my setup, I'll admit it. I use the web player at work, and I use my phone everywhere else... but I have a windows phone. I don't use the desktop app. Recently I somehow had two playlists on my phone called "Starred" and it was bug...

Newbie

I'm really weird in my setup, I'll admit it.   I use the web player at work, and I use my phone everywhere else... but I have a windows phone. I don't use the desktop app.   Recently I ...

229 Views

0 replies

0 likes

Web Player
  • 229 Views
  • 0 replies
  • 0 likes

Solved!! Please partner with Bragi's Dash Product

http://www.bragi.com/ The Bragi Dash is one of the most amazing new products out there. The challenge is that I use the ear buds in my workouts without my phone connected. Please work with Bragi to allow downloads to the Dash!!!

Casual Listener

http://www.bragi.com/   The Bragi Dash is one of the most amazing new products out there.  The challenge is that I use the ear buds in my workouts without my phone connected.  Please...

integrateideas

Newbie

6466 Views

7 replies

22 likes

Other
  • 6466 Views
  • 7 replies
  • 22 likes

How can i copy my playlist to Mixcloud?

Good evening. I'd like to add my Spotify playlists to Mixcloud. Are there any ideas on how I can do this. Thanks in advance

Visitor

Good evening. I'd like to add my Spotify playlists to Mixcloud. Are there any ideas on how I can do this.   Thanks in advance

1475 Views

0 replies

4 likes

Connect
  • 1475 Views
  • 0 replies
  • 4 likes

Where are the starred Songs?

Hello, I have starred some houndred songs, but my starred playlist only shows only 5 songs.Is there any other way to get a list of all starred songs?

Newbie

 Hello,   I have starred some houndred songs, but my starred playlist only shows only 5 songs. Is there any other way to get a list of all starred songs?

220 Views

0 replies

0 likes

Web Player
  • 220 Views
  • 0 replies
  • 0 likes

Solved!! Shared playlists

I was unaware my playlists were public, they have now been followed and downloaded by a friend. However I do not want these shared.If i delete all tracks from the playlist will they still have it because it has been downloaded for offline play?

Newbie

I was unaware my playlists were public, they have now been followed and downloaded by a friend. However I do not want these shared. If i delete all tracks from the playlist will they still have it b...

mp3artists

Music Fan

487 Views

1 replies

0 likes

Other
  • 487 Views
  • 1 replies
  • 0 likes

Cannot synchronize my old playlists to offline mode

Good eveningExcuse me, an urgency that arose me on my laptop (HP with Windows operating system) already has a long time I can not download my songs for "no connection mode", and the need to re-download, but I don´t find I have 3 playlists which I can...

Newbie

Good evening Excuse me, an urgency that arose me on my laptop (HP with Windows operating system) already has a long time I can not download my songs for "no connection mode", and the need to re-down...

322 Views

0 replies

0 likes

Connect
Music
  • 322 Views
  • 0 replies
  • 0 likes