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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6705 Views
  • 47 replies
  • 6 likes
  • Other
  • 6705 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19026 Views
  • 9 replies
  • 2 likes
  • Other
  • 19026 Views
  • 9 replies
  • 2 likes

LG 49UF772V + Spotify

I recently bought this TV and when it was installed I connected it to the internet and logged in at my Spotify account, since the TV have the app. Everything worked just great, I could listen to all music all day long.But now, a few days later, I can...

  • Casual Listener
  • I recently bought this TV and when it was installed I connected it to the internet and logged in at my Spotify account, since the TV have the app. Everything worked just great, I could listen to all ...
  • 282 Views
  • 0 replies
  • 0 likes
  • Connect
    music
    Other
  • 282 Views
  • 0 replies
  • 0 likes

spotify wont work for windows phones

I bought Lumia 640 phone the day before and I'm having trouble with the Spotify app. At first, it worked fine but then I couldn't listen my playlists on shuffle mode! It appears always the sigh "loading". Don't know if it matters, but I do not have p...

  • Newbie
  • I bought Lumia 640 phone the day before and I'm having trouble with the Spotify app. At first, it worked fine but then I couldn't listen my playlists on shuffle mode! It appears always the sigh "load...
  • 226 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 226 Views
  • 0 replies
  • 0 likes

Solved!! Log in issues

I signed up to Spotify and made all my playlists but I must have typed in the wrong email address because when I clicked forgot password I wasn't sent an email to recover my password. I then was also able to log in to another account with the same em...

  • Newbie
  • I signed up to Spotify and made all my playlists but I must have typed in the wrong email address because when I clicked forgot password I wasn't sent an email to recover my password. I then was also...
  • rliggin6
  • Newbie
  • 414 Views
  • 1 replies
  • 0 likes
  • Other
  • 414 Views
  • 1 replies
  • 0 likes

[BB] Playbook

Is there going to be a Spotify app for the blackberry playbook?

  • Regular
  • Is there going to be a Spotify app for the blackberry playbook?
  • gcsantiago
  • Visitor
  • 1612 Views
  • 12 replies
  • 1 likes
  • 1612 Views
  • 12 replies
  • 1 likes

PLEASE HELP

I paid for spotify first 99 cent then it wouldnt work it was still using the free spotify so i couldnt skip songs or anything then i went on to pay 119 for the year and its still not working its like im using the free spotify still i tried deleting t...

  • Newbie
  • I paid for spotify first 99 cent then it wouldnt work it was still using the free spotify so i couldnt skip songs or anything then i went on to pay 119 for the year and its still not working its like...
  • user-removed
  • Not applicable
  • 263 Views
  • 1 replies
  • 0 likes
  • music
    Samsung
  • 263 Views
  • 1 replies
  • 0 likes

Lost music

Hi I recently uninstalled the Spotify app as it had crashed after I tried to set up my payment for premium and when I installed the app back all my music has gone, help?

  • Visitor
  • Hi I recently uninstalled the Spotify app as it had crashed after I tried to set up my payment for premium and when I installed the app back all my music has gone, help?
  • user-removed
  • Not applicable
  • 376 Views
  • 4 replies
  • 0 likes
  • Web Player
  • 376 Views
  • 4 replies
  • 0 likes

Spotify app on Samsung Smart TV 8 series

Samsung tells me that the Spotify app for my TV is not working because it's problem with the app made by Spotify. Anyone facing the same problem? Or maybe what to do. When I start spotify on my TV it tells me that I need to update the firmware on my ...

  • Newbie
  • Samsung tells me that the Spotify app for my TV is not working because it's problem with the app made by Spotify. Anyone facing the same problem? Or maybe what to do. When I start spotify on my TV it...
  • Izaskrynklan
  • Regular
  • 728 Views
  • 1 replies
  • 0 likes
  • 728 Views
  • 1 replies
  • 0 likes

Track/album names on Onkyo TX-NR636?

Hi, I've been using Spotify on my Onkyo for a year now. I decided to update to the latest firmware to use it remotely with Spotify Connect from my iPhone and iPad. It does work, but no album or track name shows on the Onkyo. I only see the 'musical n...

  • Newbie
  • Hi, I've been using Spotify on my Onkyo for a year now. I decided to update to the latest firmware to use it remotely with Spotify Connect from my iPhone and iPad.   It does work, but no album...
  • millerlakehouse
  • Newbie
  • 455 Views
  • 1 replies
  • 0 likes
  • Onkyo
  • 455 Views
  • 1 replies
  • 0 likes

Playlists

I had to reset my password because I forgot my other one. Once I logged in all of my playlists were deleted and I had no songs. How do I get back my old playlists?

  • Newbie
  • I had to reset my password because I forgot my other one. Once I logged in all of my playlists were deleted and I had no songs. How do I get back my old playlists?
  • 201 Views
  • 0 replies
  • 0 likes
  • Other
  • 201 Views
  • 0 replies
  • 0 likes

Music on desktop spotify has different number of songs than what it says on my phone

So, I made a playlist on my phone, it has 1,202 songs on it then I look at it on my computer and it says there are 1,196 songs on the playlist. I don't really understand what could have gone wrong. I checked to see if maybe it just hadn't loaded the ...

  • Newbie
  • So, I made a playlist on my phone, it has 1,202 songs on it then I look at it on my computer and it says there are 1,196 songs on the playlist. I don't really understand what could have gone wrong. I...
  • 251 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 251 Views
  • 0 replies
  • 0 likes

Onkyo problems No RADIO function....

Hi Why is there no RADIO function? I want to be able to choose stations like Pop, Alternative etc. Right now I have to create playlists. I dont want to . Please also see post below with no reply from spotify. http://community.spotify.com/t5/Help-Othe...

  • Newbie
  •   Hi Why is there no RADIO function?  I want to be able to choose stations like  Pop, Alternative etc.   Right now I have to create playlists.  I dont want to .  ...
  • 1130039073
  • Newbie
  • 973 Views
  • 2 replies
  • 2 likes
  • Onkyo
  • 973 Views
  • 2 replies
  • 2 likes

Spotify Chargin more?

So in light of the Spotify court case on unpaid royalties I hear that Spotify will either have remove a lot of music or charge more...either eay, I'll probably be ending my subscription of the change is substantial as I can barely afford Spotify as a...

  • Newbie
  • So in light of the Spotify court case on unpaid royalties I hear that Spotify will either have remove a lot of music or charge more...either eay, I'll probably be ending my subscription of the change...
  • user-removed
  • Not applicable
  • 246 Views
  • 1 replies
  • 0 likes
  • music
  • 246 Views
  • 1 replies
  • 0 likes

Spotify

I have a AV7701 and bean using spotify on it for a wile with out any problem but is it not working any more.When I try to login the unit ask me to axept the spotify terms and when I do it tels me that it cant conect.What have hapend???

  • Newbie
  • I have a AV7701 and bean using spotify on it for a wile with out any problem but is it not working any more. When I try to login the unit ask me to axept the spotify terms and when I do it tels me t...
  • 216 Views
  • 0 replies
  • 0 likes
  • Marantz
  • 216 Views
  • 0 replies
  • 0 likes

Solved!! WP10 phone: loads of performance issu

Hello, A new Windows Phone user here and old Spotify user since the closed beta. I want to know if i am alone experiencing alot of bugs and performance issues. Like examples bellow:* when offline syncing playlist, the order reverses and a copy of tha...

  • Regular
  • Hello,   A new Windows Phone user here and old Spotify user since the closed beta. I want to know if i am alone experiencing alot of bugs and performance issues. Like examples bellow: * whe...
  • emahlman
  • Casual Listener
  • 976 Views
  • 4 replies
  • 0 likes
  • 976 Views
  • 4 replies
  • 0 likes

Can't add tracks to a collaborative playlist

My friend created a collaborative playlist and shared it to me.I'm already following it but I still can't add any tracks to it.I've already restarted and reinstalled the desktop app (windows) and nothing. The same thing happens on the web player and ...

  • Newbie
  • My friend created a collaborative playlist and shared it to me. I'm already following it but I still can't add any tracks to it. I've already restarted and reinstalled the desktop app (windows) and...
  • 296 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 296 Views
  • 0 replies
  • 0 likes

[Symbian] Wifi connection dropped after a short time

Hi, I am running spotify on Nokia Symbian Belle, on a nokia n8, running the latest spotify version.Even after a complete system ans spotify re-installation, the spotify gets systematically disconnected from the wifi connection even though the wifi co...

  • Newbie
  • Hi, I am running spotify on Nokia Symbian Belle, on a nokia n8, running the latest spotify version. Even after a complete system ans spotify re-installation, the spotify gets systematically discon...
  • Pikkulisko
  • Regular
  • 731 Views
  • 3 replies
  • 0 likes
  • 731 Views
  • 3 replies
  • 0 likes

More than one Spotify account

Hello all, I am currently at my partner's house trying to help her Dad set up spotify on the cocktailAudio x30, I connected my spotify and it worked and linked. Bravo, my spotify works but it has saved my information with the "spotify connect" functi...

  • Casual Listener
  • Hello all,   I am currently at my partner's house trying to help her Dad set up spotify on the cocktailAudio x30, I connected my spotify and it worked and linked. Bravo, my spotify works but i...
  • Murray93
  • Casual Listener
  • 290 Views
  • 1 replies
  • 0 likes
  • Connect
    Other
  • 290 Views
  • 1 replies
  • 0 likes

Can't get rid of Yamaha amplifier

Dear all, A little while ago I showed a friend the awesomeness of Spotify, and discovered his Yamaha amplifier was a Spotify compatible one. Worked like a charm, but... now I can't get rid of the device anymore. Even more odd: when I am at home and a...

  • Visitor
  • Dear all,   A little while ago I showed a friend the awesomeness of Spotify, and discovered his Yamaha amplifier was a Spotify compatible one. Worked like a charm, but... now I can't get rid o...
  • 248 Views
  • 0 replies
  • 0 likes
  • Connect
  • 248 Views
  • 0 replies
  • 0 likes

cannot stream to my speaker system

Hello,I can stream music easily with windows mediaplayer within my home network from my computer to my Marantz speaker System (sr5008).How is it possible that running spotify on this computer does not allow me to stream to this speaker.If it is possi...

  • Regular
  • Hello, I can stream music easily with windows mediaplayer within my home network from my computer to my Marantz speaker System (sr5008). How is it  possible that running spotify on this comput...
  • 324 Views
  • 0 replies
  • 0 likes
  • Marantz
  • 324 Views
  • 0 replies
  • 0 likes