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Please see below the most popular frequently asked questions.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6763 Views
  • 47 replies
  • 6 likes
  • Other
  • 6763 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19035 Views
  • 9 replies
  • 2 likes
  • Other
  • 19035 Views
  • 9 replies
  • 2 likes

Randomly deleting off line content on WP?

I've used Spotify on iOS and Android and never had this issue. What happens is you make the content available off line, today I made 1 album available, It was playing away, I skipped a song and the music never came on, I looked at the phone the off l...

  • Visitor
  • I've used Spotify on iOS and Android and never had this issue.  What happens is you make the content available off line, today I made 1 album available,  It was playing away, I skipped...
  • 186 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 186 Views
  • 0 replies
  • 0 likes

Solved!! I Can't listen a specific playlist

Hi Guys I have this Playlist but I can't listen, the songs are not found when I want to play.Thanks! PlayList

  • Casual Listener
  • Hi Guys I have this Playlist but I can't listen, the songs are not found when I want to play. Thanks!   PlayList
  • Bittencourt
  • Spotify Star
  • 2123 Views
  • 3 replies
  • 0 likes
  • music
    Other
  • 2123 Views
  • 3 replies
  • 0 likes

Where to find complete following list?

Hi allIs there anywhere I can find a complete list of the users and artists I follow?I'd like to tidy up but neither the Mac app, browser version and iOS app show everyone when clicking 'following' on my profile - it just shows a few hundred and I've...

  • Roadie
  • Hi all Is there anywhere I can find a complete list of the users and artists I follow? I'd like to tidy up but neither the Mac app, browser version and iOS app show everyone when clicking 'foll...
  • Bittencourt
  • Spotify Star
  • 1675 Views
  • 3 replies
  • 1 likes
  • Other
  • 1675 Views
  • 3 replies
  • 1 likes

Strange device in account

Hi everyone,I have the problem that since about an hour, a stranger is in my Spotify account. It's a PlayStation 4. I have never logged into Spotify with a PlayStation 4, I don't even know anyone having one. I tried changing the password and the opti...

  • Newbie
  • Hi everyone, I have the problem that since about an hour, a stranger is in my Spotify account. It's a PlayStation 4. I have never logged into Spotify with a PlayStation 4, I don't even know anyone...
  • Bittencourt
  • Spotify Star
  • 803 Views
  • 1 replies
  • 0 likes
  • WRT
  • 803 Views
  • 1 replies
  • 0 likes

Hi

My friend is in Spotify with Facebook. He has prerium user. He can't remember his password to Facebook. How he can terminate premiun contract?

  • Newbie
  • My friend is in Spotify with Facebook. He has prerium user. He can't remember his password to Facebook. How he can terminate premiun contract?
  • Bittencourt
  • Spotify Star
  • 229 Views
  • 1 replies
  • 0 likes
  • Connect
  • 229 Views
  • 1 replies
  • 0 likes

Can't listen local files in Windows Phone

Hello! I started using Spotify Premium and i realiced that I can't listen my music (which is in my computer). When I tried to sync I receive this message and i can't even see my files in the phone.

wp_ss_20160104_0005.png
  • Newbie
  • Hello! I started using Spotify Premium and i realiced that I can't listen my music (which is in my computer). When I tried to sync I receive this message and i can't even see my files in the phone. ...
  • Bittencourt
  • Spotify Star
  • 259 Views
  • 1 replies
  • 0 likes
  • music
  • 259 Views
  • 1 replies
  • 0 likes

Spotify not working well on PS4

Hello Spotify isn't working really well on my PlayStation 4. It doesn't play songs instantly, instead I've got to press multiple times on X to start them, not only 3-4 times, more than over 20 times. Once it starts, it goes well through the playlist,...

  • Casual Listener
  • Hello   Spotify isn't working really well on my PlayStation 4. It doesn't play songs instantly, instead I've got to press multiple times on X to start them, not only 3-4 times, more than over ...
  • Sacramentum
  • Casual Listener
  • 500 Views
  • 2 replies
  • 0 likes
  • Other
  • 500 Views
  • 2 replies
  • 0 likes

Collaborative Playlist Visible

Hi,How can I turn my collaborative playlist visible on my perfil?

  • Casual Listener
  • Hi, How can I turn my collaborative playlist visible on my perfil?
  • Nico
  • Community Legend
  • 268 Views
  • 1 replies
  • 0 likes
  • Other
  • 268 Views
  • 1 replies
  • 0 likes

Solved!! Unable to download ABR-Album

Hello Spotify Community, first of all I want to say sorry if this is the wrong Section for my posting.I am wondering why I can't download a specific Album( "Leveler" by August Burns Red) on Spotify, neither on PC nor on my mobile.It used to be availa...

  • Casual Listener
  • Hello Spotify Community,   first of all I want to say sorry if this is the wrong Section for my posting. I am wondering why I can't download a specific Album( "Leveler" by August Burns Red) o...
  • user-removed
  • Not applicable
  • 931 Views
  • 4 replies
  • 0 likes
  • Samsung
  • 931 Views
  • 4 replies
  • 0 likes

symbian touch spotify app cannot connecting to internet help!?

I have a nokia E7 that uses the spotify symbian touch. It was working like a week ago. However, the app now has trouble connecting to the internet or 4G network. It connects for a split second and then immediately returns offline. I tried reinstallin...

  • Regular
  • I have a nokia E7 that uses the spotify symbian touch. It was working like a week ago. However, the app now has trouble connecting to the internet or 4G network. It connects for a split second and th...
  • gogo_ogn
  • Newbie
  • 1207 Views
  • 6 replies
  • 0 likes
  • Symbian
  • 1207 Views
  • 6 replies
  • 0 likes

Hi guys. How many Chromecast Audio can I control at same time?

I wanna make multiroom system and wanna control3~4 of CCaudios at same time when I use spotify app. Is it possible? or only one CCaudio can control? If possible, How many Chromecast can I control at same time? Thank you.

  • Newbie
  • I wanna make multiroom system and wanna control 3~4 of CCaudios at same time when I use spotify app. Is it possible? or only one CCaudio can control? If possible, How many Chromecast can I control a...
  • 216 Views
  • 0 replies
  • 0 likes
  • Other
  • 216 Views
  • 0 replies
  • 0 likes

Web player crashes when attempting to play album on repeat with no available songs

To reproduce:1. Have a saved album.2. Remove the album from the spotify service.3. Go to your list of saved albums.4. Set the "repeat" settings to "loop enabled".5. Attempt to play the album.6. Watch the web player become unresponsive and then show a...

  • Casual Listener
  • To reproduce: 1. Have a saved album. 2. Remove the album from the spotify service. 3. Go to your list of saved albums. 4. Set the "repeat" settings to "loop enabled". 5. Attempt to play the albu...
  • 177 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 177 Views
  • 0 replies
  • 0 likes

Accidentally deleted starred music

Managed to accidentally delete my Starred Music playlist on mobile/tablet -- I use the web player on my laptop and the playlist is still on there and functioning. Any help?

  • Newbie
  • Managed to accidentally delete my Starred Music playlist on mobile/tablet -- I use the web player on my laptop and the playlist is still on there and functioning. Any help?
  • 157 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 157 Views
  • 0 replies
  • 0 likes

Takes forever to load

Using Samsung Galaxy S4 and takes forever to load and get error messages when try to use radio.Read another post and one recommended solution was to update Adobe Flash player but it's not supported on my mobile. Could that be causing problem?

  • Newbie
  • Using Samsung Galaxy S4 and takes forever to load and get error messages when try to use radio. Read another post and one recommended solution was to update Adobe Flash player but it's not supported...
  • Adam_B
  • Spotify
  • 233 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 233 Views
  • 1 replies
  • 0 likes

Can't follow friends

Hi, I'm a premium user from Brazil. I use the app through my Iphone. My Spotify works almost fine, except for one thing: I can't follow my friends. I've tried to disconect, reinstall and the problem stays the same. My account is linked to facebook. I...

  • Regular
  • Hi, I'm a premium user from Brazil. I use the app through my Iphone. My Spotify works almost fine, except for one thing: I can't follow my friends. I've tried to disconect, reinstall and the problem ...
  • Alban127
  • Regular
  • 3426 Views
  • 6 replies
  • 1 likes
  • Web Player
  • 3426 Views
  • 6 replies
  • 1 likes

Payment issues

I will start off by saying I am a student. I am working towards my GCSE's. With this in mind, I tried to get myself a subscription to Spotify with a student discount. I entered my card details and then it immediately charged me £4.99 - the monthly fe...

  • Newbie
  • I will start off by saying I am a student. I am working towards my GCSE's. With this in mind, I tried to get myself a subscription to Spotify with a student discount. I entered my card details and th...
  • kbrooksc
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • Other
  • 244 Views
  • 1 replies
  • 0 likes

How do I remove a Playstaion3 link?

I just recently got a new PS4 replacing my PS3. Apparently there was a link connecting my Spotify only to the PS3. I need to know is there a way to remove that link, heres the thing I no longer have that PS3...

  • Casual Listener
  • I just recently got a new PS4 replacing my PS3. Apparently there was a link connecting my Spotify only to the PS3. I need to know is there a way to remove that link, heres the thing I no longer have ...
  • kbrooksc
  • Community Legend
  • 330 Views
  • 3 replies
  • 0 likes
  • Other
  • 330 Views
  • 3 replies
  • 0 likes

Spotify Stopped Working on Windows Phone

I've always had problems with spotify crashing on my windows phone whenever I put on a different playlist or tried to change the song. Even then I didn't mind much because I learned to work around the crashing -- it's until recently that it was a pro...

  • Newbie
  • I've always had problems with spotify crashing on my windows phone whenever I put on a different playlist or tried to change the song. Even then I didn't mind much because I learned to work around th...
  • 227 Views
  • 0 replies
  • 1 likes
  • WP 8
  • 227 Views
  • 0 replies
  • 1 likes

Gemeinsame Playlist in der Familie

Hallo Zusammen, ich hoffe man darf hier auch auf deutsch schreiben. Meine Frau und Ich sind als neue Aboneten bei Spotify und würden gerne eine gemeinsamme Playlist pflegen.Gibt es hierfür eine Anleitung?Wir wollen das ganze eigendlich nicht über Fac...

  • Newbie
  • Hallo Zusammen,   ich hoffe man darf hier auch auf deutsch schreiben.   Meine Frau und Ich sind als neue Aboneten bei Spotify und würden gerne eine gemeinsamme Playlist pflegen. Gibt e...
  • 865 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 865 Views
  • 0 replies
  • 0 likes

LG tv firmware for spotify

My 55lb6100 lg smart tv has the spotify app, I download, aND launched the app but it says the firmware is not updated. I literally bought the tv today, I followed the instructions to support, update system, and everything says up to date... any sugge...

  • Newbie
  • My 55lb6100 lg smart tv has the spotify app, I download, aND launched the app but it says the firmware is not updated. I literally bought the tv today, I followed the instructions to support, update...
  • tobyz1
  • Regular
  • 787 Views
  • 2 replies
  • 2 likes
  • 787 Views
  • 2 replies
  • 2 likes