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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12681 Views
  • 8 replies
  • 0 likes
  • Other
  • 12681 Views
  • 8 replies
  • 0 likes

Messaging not working on mobile app

So I have the mobile app on my phone, a Droid RAZR M, and my messages will not refresh, they are all from a few months ago. How would I fix this?

  • Music Fan
  • So I have the mobile app on my phone, a Droid RAZR M, and my messages will not refresh, they are all from a few months ago. How would I fix this?
  • Peter__
  • Community Legend
  • 805 Views
  • 6 replies
  • 0 likes
  • Other
  • 805 Views
  • 6 replies
  • 0 likes

i accidently deleted my musics that i added to my music

hi i deleted my musics that i added them from radio to my music i dont know there name how can i get them back or know what was there name?

  • Newbie
  • hi i deleted my musics that i added them from radio to my music i dont know there name how can i get them back or know what was there name?
  • Peter__
  • Community Legend
  • 253 Views
  • 1 replies
  • 0 likes
  • 253 Views
  • 1 replies
  • 0 likes

Spotify on multiple devices

I want to keep my old iPhone 4 at home and stream music but my playlists only show on my I phone 5 - I am a premium member. I should see them in both places right?

  • Newbie
  • I want to keep my old iPhone 4 at home and stream music but my playlists only show on my I phone 5 - I am a premium member. I should see them in both places right?
  • Peter__
  • Community Legend
  • 225 Views
  • 1 replies
  • 0 likes
  • Other
  • 225 Views
  • 1 replies
  • 0 likes

App in LG Smart TV. Argentina Region

Hi all. I have a tv LG Smart TV Cinema Home LA6200. I am from Argentina, and the region of the tv is Argentina.My question is Why the Spotify App is not available in Argentina (south america) region, and other regions does like US.Regards.

  • Newbie
  • Hi all. I have a tv LG Smart TV Cinema Home LA6200. I am from Argentina, and the region of the tv is Argentina. My question is Why the Spotify App is not available in Argentina (south america) r...
  • Peter__
  • Community Legend
  • 1262 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 1262 Views
  • 1 replies
  • 0 likes

[WP 8] Deleting offline files

Hey folks, can you help me? Good. Today I was clearing my phone and I decided to remove some playlists of my phone because I'm not listening to these musics. My phone was using 1.548,0MB with these playlists, but when I removed, the app still using 1...

  • Casual Listener
  • Hey folks, can you help me? Good.   Today I was clearing my phone and I decided to remove some playlists of my phone because I'm not listening to these musics. My phone was using 1.548,0MB w...
  • Peter__
  • Community Legend
  • 1467 Views
  • 6 replies
  • 0 likes
  • WP 8
  • 1467 Views
  • 6 replies
  • 0 likes

Premium account in China

Hey!
I've had spotify premium for a few years now, but a few weeks ago I moved to China. I got a vpn and everything, so it was first working perfectly. I pay monthly through my Finnish bank account, but now when I came to China it says they had proble...

  • Casual Listener
  • Hey!<br>I've had spotify premium for a few years now, but a few weeks ago I moved to China. I got a vpn and everything, so it was first working perfectly. I pay monthly through my Finnish bank ...
  • Peter__
  • Community Legend
  • 513 Views
  • 1 replies
  • 0 likes
  • Other
  • 513 Views
  • 1 replies
  • 0 likes

Denon And spotify Connect

Hi, I have just bought a Denon X1100 for my parents, and i was setting it up at their place. I just used my own phone, and afterwards tried to set it up on their phones. But ... The Denon X1100 is shown in my Spotify, no matter where i am ... I calle...

  • Newbie
  • Hi,   I have just bought a Denon X1100 for my parents, and i was setting it up at their place. I just used my own phone, and afterwards tried to set it up on their phones. But ... The Denon ...
  • Peter__
  • Community Legend
  • 883 Views
  • 5 replies
  • 0 likes
  • 883 Views
  • 5 replies
  • 0 likes

Ücretsiz olarak güncellenmesinin ardından...

Spotify Windows Phone mağazasında ücretsiz olarak güncellendi.Fakat şu an hesaba giriş yaparken premium hesap hatası veriyor. Teşekkürler.

  • Newbie
  • Spotify Windows Phone mağazasında ücretsiz olarak güncellendi.Fakat şu an hesaba giriş yaparken premium hesap hatası veriyor.           Teşekkürler.  
  • zoolevation
  • Casual Listener
  • 156 Views
  • 1 replies
  • 0 likes
  • 156 Views
  • 1 replies
  • 0 likes

Solved!! verkeerde titel bij liedje

Kwam er achter dat er bij 2 nummers de titel verwisseld is. Kan ik dit ergens melden aan spotify?

  • Newbie
  • Kwam er achter dat er bij 2 nummers de titel verwisseld is.   Kan ik dit ergens melden aan spotify?
  • Jordi
  • Community Legend
  • 355 Views
  • 1 replies
  • 0 likes
  • 355 Views
  • 1 replies
  • 0 likes

wont disconnect from facebook

Hi, My spotify is connected to my daughters facebook and it won't disconnect. There isn't an option to disconnect from facebook under "preferences", there is only "connect to facebook" as though no account is connected. I have tried connecting to my ...

  • Newbie
  • Hi,  My spotify is connected to my daughters facebook and it won't disconnect. There isn't an option to disconnect from facebook under "preferences", there is only "connect to facebook" as tho...
  • kbrooksc
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Spotify 0.9.12.10 for Windows 8.1 consists of critical bug

I installed it on my Asus 8" tablet and worked it correctly. However, there is a critical bug causing this program becoming unusable. On all tablets or laptops, it will stop the playback of music and go into sleep mode when there is inacitivity for a...

  • Music Fan
  • I installed it on my Asus 8" tablet and worked it correctly.  However, there is a critical bug  causing this program becoming unusable.  On all tablets or laptops, it will stop the pl...
  • kbrooksc
  • Community Legend
  • 221 Views
  • 1 replies
  • 0 likes
  • Other
  • 221 Views
  • 1 replies
  • 0 likes

songs got only 3 mins long...

Mischievous Kiss of Gina by G.NAmany songs got only 3 mins long... i can't enjoy those songs until end...

  • Casual Listener
  • Mischievous Kiss of Gina by G.NA many songs got only 3 mins long... i can't enjoy those songs until end...
  • TakeshiPan
  • Casual Listener
  • 215 Views
  • 2 replies
  • 0 likes
  • 215 Views
  • 2 replies
  • 0 likes

Spotify via Sonos playback buffer error

Hi there Im a bit new to this so please bear with me. I recently purchased a Sonos Connect, Play 3 and Spotify Premium in order to mulitroom stream using anOnkyo 605 in the living room, Play 3 in the kitchen. For the first day or so it worked perfect...

  • Newbie
  • Hi there   Im a bit new to this so please bear with me. I recently purchased a Sonos Connect, Play 3 and Spotify Premium in order to mulitroom stream using anOnkyo 605 in the living room, Pl...
  • benverveld
  • Newbie
  • 1093 Views
  • 1 replies
  • 0 likes
  • 1093 Views
  • 1 replies
  • 0 likes

Solved!! How much does spotify support windows phone?

Need to know if spotify is FULLY supported by windows phone, I am getting a Nokia Lumia 930 soon and wanna know if you guys stepped up from your Symbian ditch? By fully supported I mean; All functions in the app is useable, working and up to date. My...

  • Regular
  • Need to know if spotify is FULLY supported by windows phone, I am getting a Nokia Lumia 930 soon and wanna know if you guys stepped up from your Symbian ditch?   By fully supported I mean; ...
  • user-removed
  • Not applicable
  • 2705 Views
  • 9 replies
  • 0 likes
  • 2705 Views
  • 9 replies
  • 0 likes

Solved!! Goldfrapp "The Singles"

Anyone else having trouble listening to some tracks on The Singles of Goldfrapp? Especially on Utopia, when the music just breaks and skips.

  • Newbie
  • Anyone else having trouble listening to some tracks on The Singles of Goldfrapp? Especially on Utopia, when the music just breaks and skips.
  • user-removed
  • Not applicable
  • 385 Views
  • 1 replies
  • 0 likes
  • 385 Views
  • 1 replies
  • 0 likes

Spotify Connect and wired Yamaha 3075

Hi I am trying to work out how/if I can use Spotify Connect from my iPhone to my wired Yamaha 3075 Receiver. The Receiver has the latest firmware supporting Connect. I can select Spotify as an input on the receiver. If I open up Spotify on my iPhone ...

  • Regular
  • Hi   I am trying to work out how/if I can use Spotify Connect from my iPhone to my wired Yamaha 3075 Receiver.  The Receiver has the latest firmware supporting Connect.  I can sele...
  • c2emusic
  • Regular
  • 1255 Views
  • 11 replies
  • 0 likes
  • Other
  • 1255 Views
  • 11 replies
  • 0 likes

Login with Facebook fails on Windows Phone 8.0

Hi. Lumia 1020, Windows Phone 8.0. I am a premium user and installed Spotify today, but login with FB fails every time.I open Spotify, click Log In, click Log in with Facebook, enter user & password, click remember browser, is redirected back into Sp...

  • Casual Listener
  • Hi. Lumia 1020, Windows Phone 8.0. I am a premium user and installed Spotify today, but login with FB fails every time. I open Spotify, click Log In, click Log in with Facebook, enter user &...
  • commiesoft
  • Casual Listener
  • 670 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 670 Views
  • 1 replies
  • 0 likes

Solved!! Help, spotify connect on receiver controlled by someone else

Hope you can help me. I've got a new receiver, Yamaha RX-V675 whith Spotify connect. I have Spotify free so cannot use this feature, no problem. My friend has Spotify Premium and is looking for a new receiver, so I invited him to try this with my rec...

  • Casual Listener
  • Hope you can help me. I've got a new receiver, Yamaha RX-V675 whith Spotify connect. I have Spotify free so cannot use this feature, no problem. My friend has Spotify Premium and is looking for a new...
  • RobinAnton
  • Casual Listener
  • 3391 Views
  • 3 replies
  • 1 likes
  • Other
  • 3391 Views
  • 3 replies
  • 1 likes

Hazelnut

¿Por qué ha desaparecido la opción "Descrubrir"?.

  • Newbie
  • ¿Por qué ha desaparecido la opción "Descrubrir"?.
  • 319 Views
  • 0 replies
  • 0 likes
  • 319 Views
  • 0 replies
  • 0 likes

[WP8] Spotify randomly flush offline playlists

Hi, I have a big problem using Spotify on my Nokia Lumia 925. I have many playlists in offline mode, and plenty of space on my device. But I still don't know why, but sometimes when I run the app, my offline playlists have been flushed away and I nee...

  • Casual Listener
  • Hi,   I have a big problem using Spotify on my Nokia Lumia 925. I have many playlists in offline mode, and plenty of space on my device. But I still don't know why, but sometimes when I ru...
  • DryMarker
  • Roadie
  • 216 Views
  • 3 replies
  • 0 likes
  • 216 Views
  • 3 replies
  • 0 likes