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Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • KrazyM
  • Newbie
  • 1569 Views
  • 15 replies
  • 5 likes
  • Other
  • 1569 Views
  • 15 replies
  • 5 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 17586 Views
  • 8 replies
  • 1 likes
  • Other
  • 17586 Views
  • 8 replies
  • 1 likes

I cant hear anything in spotify. (No its not the mixer volume muted)

Hey So just a litttle while ago i wanted to use spotify on my desktop im a premium user and i couldnt hear any songs. First thing i checked is the mixer volume on the taskbar the volume was unmuted and all the way up but as the track played the small...

  • Newbie
  • Hey    So just a litttle while ago i wanted to use spotify on my desktop im a premium user and i couldnt hear any songs. First thing i checked is the mixer volume on the taskbar the volum...
  • axolotlee-m
  • Casual Listener
  • 320 Views
  • 1 replies
  • 0 likes
  • Web Player
    Windows
  • 320 Views
  • 1 replies
  • 0 likes

Songs keep disappearing from my playlists

Hello I'm having some serious issues with songs disappearing from my playlists, the one labeled "Songs" in particular. Now let me get this straight: the songs are not being deleted from Spotify, at least not as far as I'm aware. The latest was the so...

  • Casual Listener
  • Hello   I'm having some serious issues with songs disappearing from my playlists, the one labeled "Songs" in particular. Now let me get this straight: the songs are not being deleted...
  • 310 Views
  • 0 replies
  • 0 likes
  • Other
  • 310 Views
  • 0 replies
  • 0 likes

[Web Player][Other] No ad stacking

The past few days after the latest update, spotify has been stacking ads underneath the seek bar and just keep moving it up until you cant even see what you are looking for or listening to.

  • Regular
  • The past few days after the latest update, spotify has been stacking ads underneath the seek bar and just keep moving it up until you cant even see what you are looking for or listening to.
  • Marco
  • Community Legend
  • 467 Views
  • 1 replies
  • 0 likes
  • New ideas
    Web Player
  • 467 Views
  • 1 replies
  • 0 likes

Offline Sync with Windows Phone 8

Hej Spotify, Tried to download your app in the store on a lumia 1020. Somehow offline sync isnt working...which prolly be one of the main reason for using spotify. Tried to reinstall the app and well..somehow now i cant even log in. Would it be to mu...

  • Newbie
  • Hej Spotify,   Tried to download your app in the store on a lumia 1020. Somehow offline sync isnt working...which prolly be one of the main reason for using spotify. Tried to reinstall ...
  • Köhike
  • Casual Listener
  • 3157 Views
  • 4 replies
  • 3 likes
  • 3157 Views
  • 4 replies
  • 3 likes

Playlists

So recently Spotify has been making playlists for people based on their music tastes and I would like to look back at some of the playlists that Spotify made for me so I can see some songs that I liked, but I don't remember the name of them.

  • Newbie
  • So recently Spotify has been making playlists for people based on their music tastes and I would like to look back at some of the playlists that Spotify made for me so I can see some songs that I lik...
  • 166 Views
  • 0 replies
  • 0 likes
  • music
  • 166 Views
  • 0 replies
  • 0 likes

Phone doesn't see my tv to connect

My tv isn't listed under the devices to connect to when I follow the steps to use spotify connect. I can see what I assume is my neighbor's PS4. Nothing but that and my phone show up. I am using the Amazon Fire TV on an Emerson brand tv. My Netflix a...

  • Newbie
  • My tv isn't listed under the devices to connect to when I follow the steps to use spotify connect. I can see what I assume is my neighbor's PS4. Nothing but that and my phone show up. I am using the ...
  • driveflanger
  • Community Legend
  • 1924 Views
  • 1 replies
  • 0 likes
  • Connect
  • 1924 Views
  • 1 replies
  • 0 likes

Web player showing wrong (old) track information

Hi!I'm experiencing some issues in the web player and the information that is shown. Mainly, the information of some tracks gets stuck in the player display, the player goes on playing the following songs of the list but shows the old cover, title an...

spotify.png spotify2.png
  • Casual Listener
  • Hi! I'm experiencing some issues in the web player and the information that is shown.   Mainly, the information of some tracks gets stuck in the player display, the player goes on p...
  • 578 Views
  • 0 replies
  • 3 likes
  • Web Player
  • 578 Views
  • 0 replies
  • 3 likes

Messages failing to send

Does anyone know why a message to a friend would fail? The issue started happening yesterday. I tried closing and reopening Spotify, and also tried uninstalling/reinstalling it, but nothing has worked. My friend stated that he was able to send other ...

  • Visitor
  • Does anyone know why a message to a friend would fail? The issue started happening yesterday. I tried closing and reopening Spotify, and also tried uninstalling/reinstalling it, but nothing has worke...
  • silks186
  • Casual Listener
  • 325 Views
  • 2 replies
  • 0 likes
  • Other
  • 325 Views
  • 2 replies
  • 0 likes

My list of artists I'm following won't update

Hi all I've been pressing 'follow' on a lot of artists recently, but when I go to the 'following' page of my profile, both on desktop or web player, it is not update but staying at the (rather pathetic) 29 which I've had for months. When I go back to...

  • Newbie
  • Hi all   I've been pressing 'follow' on a lot of artists recently, but when I go to the 'following' page of my profile, both on desktop or web player, it is not update but staying at the (rath...
  • IGermann
  • Music Fan
  • 845 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 845 Views
  • 1 replies
  • 0 likes

Local files

There are a few threads on this but they are all quite old. From Spotify's own Guide: It's currently not possible to download local files for offline listening with Windows Phone. What I want to know is... why? What is the limitation? What stops them...

  • Visitor
  • There are a few threads on this but they are all quite old. From Spotify's own Guide:   It's currently not possible to download local files for offline listening with Windows Phone.   W...
  • 153 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 153 Views
  • 0 replies
  • 0 likes

Songs missing on albums

How come songs are missing from albums that has previously been available?Example VNV Nations album "Automatic". I can see all songs but all but two are greyed out and are not playable. Some time ago I could listen to the full album. Other albums fro...

  • Newbie
  • How come songs are missing from albums that has previously been available? Example VNV Nations album "Automatic". I can see all songs but all but two are greyed out and are not playable. Some time a...
  • 145 Views
  • 0 replies
  • 0 likes
  • Other
  • 145 Views
  • 0 replies
  • 0 likes

Sonos and spotify

I have Sonos in my flat and spotify premium on my iPhone but I can't get spotify premium to play via Sonos. I've reinstalled the spotify app on my phone and I can get a limited spotify service through Sonos but not the premium. All the spotify premiu...

  • Newbie
  • I have Sonos in my flat and spotify premium on my iPhone but I can't get spotify premium to play via Sonos. I've reinstalled the spotify app on my phone and I can get a limited spotify service throug...
  • Mulderry
  • Casual Listener
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

All albums missing on windows phone 8.1

Hi, This morning I was listening to saved offline music on my lumia 640, but after one song it stopped. When I looked at my saved albums, they were all gone.Opening my desktop spotify still shows all saved album. What happened? How can I get my album...

  • Casual Listener
  • Hi,   This morning I was listening to saved offline music on my lumia 640, but after one song it stopped. When I looked at my saved albums, they were all gone. Opening my desktop spotify stil...
  • toxikon
  • Casual Listener
  • 187 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 187 Views
  • 1 replies
  • 0 likes

Ad Filter?

Is it possible to get an ad filter? My three year old son asked me what a condom is because of an ad.... I also would like to block ads with swear words in them. is there a way to do this?

  • Newbie
  • Is it possible to get an ad filter? My three year old son asked me what a condom is because of an ad.... I also would like to block ads with swear words in them. is there a way to do this?
  • user-removed
  • Not applicable
  • 518 Views
  • 1 replies
  • 0 likes
  • Web Player
  • 518 Views
  • 1 replies
  • 0 likes

payment

i paid three mouths at july 17, with a promotion of the first two mouths to 0.99 and now have free account. i need to get back to my Premium account, i paid for it.

  • Newbie
  • i paid three mouths at july 17, with a promotion of the first two mouths to 0.99 and now have free account. i need to get back to my Premium account, i paid for it.
  • DasPeter
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 220 Views
  • 1 replies
  • 0 likes

payment

I was charged 3 times 4.99 and 1 time 9.99. What is going on here? I want my money back in my bank account

  • Newbie
  • I was charged 3 times 4.99 and 1 time 9.99. What is going on here? I want my money back in my bank account
  • DasPeter
  • Community Legend
  • 233 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 233 Views
  • 1 replies
  • 0 likes

My spotify premium comes up as normal spotify on my sonos

I have added spotify premium ( I upgraded ) to my sonos but it still won't change to premium. I deleted the service from sonos and re added it again but still normal spotify ... No premium. I have premium on my phone working perfectly

  • Casual Listener
  • I have added spotify premium ( I upgraded ) to my sonos but it still won't change to premium. I deleted the service from sonos and re added it again but still normal spotify ... No premium. I have pr...
  • 266 Views
  • 0 replies
  • 0 likes
  • music
  • 266 Views
  • 0 replies
  • 0 likes

Shuffle Problems

Hi Ok so I have just gone to spotify premium and I my windows phone will only play shuffle mode when I want to play the album in sequence.I have already ticked the shuffle button from green to grey in the song playing screen but it still only gives t...

  • Casual Listener
  • Hi   Ok so I have just gone to spotify premium and I my windows phone will only play shuffle mode when I want to play the album in sequence. I have already ticked the shuffle button from gree...
  • 277 Views
  • 0 replies
  • 0 likes
  • Other
  • 277 Views
  • 0 replies
  • 0 likes

found my profile picture on one of the albums on Spotify

Hello everyone. In BROWSE a part of CHATS and New Releases I often use Discover, where spotify advise to listen to the music according to your previous preferenses, which is renew from week to week.A few days a go I found an album there name Discover...

  • Casual Listener
  • Hello everyone.    In BROWSE a part of CHATS and New Releases I often use Discover, where spotify advise to listen to the music according to your previous preferenses, which is renew from...
  • lightningbolts
  • Newbie
  • 2066 Views
  • 3 replies
  • 0 likes
  • Other
  • 2066 Views
  • 3 replies
  • 0 likes