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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6676 Views
  • 47 replies
  • 6 likes
  • Other
  • 6676 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19020 Views
  • 9 replies
  • 2 likes
  • Other
  • 19020 Views
  • 9 replies
  • 2 likes

Upgrades changing preferences

PLEASE STOP CHANGING MY PREFERENCES WITH EVERY UPGRADE. I do not want Spotify loaded automatically and minimised when I switch on the computer. If I ever did, I would set it myself. Thanks.

  • Newbie
  • PLEASE STOP CHANGING MY PREFERENCES WITH EVERY UPGRADE. I do not want Spotify loaded automatically and minimised when I switch on the computer. If I ever did, I would set it myself.   Thanks.
  • 293 Views
  • 0 replies
  • 0 likes
  • BB10
  • 293 Views
  • 0 replies
  • 0 likes

Spotify Playlist Switching

Hello! I created a new playlist with music that I could listen to while I do homework or study. After choosing all the songs I wanted on the playlist, I began listening to the playlist. (Playlist was on shuffle). After one song, a song started playin...

  • Newbie
  • Hello!  I created a new playlist with music that I could listen to while I do homework or study. After choosing all the songs I wanted on the playlist, I began listening to the playlist. (Play...
  • JordonGreene
  • Newbie
  • 377 Views
  • 3 replies
  • 0 likes
  • 377 Views
  • 3 replies
  • 0 likes

The Dials - 2 actual bands but spotify has them as one band

I was looking at The Dials artist page. The first 3 albums were made by a different band (The Dials Live at Shubas, Flex Time, and Sick Time) than the other albums. Both bands are called "The Dials." The about information refers to the British band w...

  • Casual Listener
  • I was looking at The Dials artist page. The first 3 albums were made by a different band (The Dials Live at Shubas, Flex Time, and Sick Time) than the other albums. Both bands are called "The Dials."...
  • 250 Views
  • 0 replies
  • 0 likes
  • music
  • 250 Views
  • 0 replies
  • 0 likes

Can certain albums/songs be "hidden", but still playable?

So, bear with me for a sec here. I was just looking through Rise Against's page, and here you can see that their earliest album is Siren Song of the Counter-Culture, from 2004. However, this isn't their first album. They have two previous ones, The U...

  • Casual Listener
  • So, bear with me for a sec here. I was just looking through Rise Against's page, and here you can see that their earliest album is Siren Song of the Counter-Culture, from 2004. However, this isn't th...
  • 442 Views
  • 0 replies
  • 1 likes
  • Web Player
    Windows
  • 442 Views
  • 0 replies
  • 1 likes

Solved!! Spotify on my sonos so bad?

Hello folks. I am new at using spotify on my sonos system. But what a bad experience it has been.Is it true that it is so bad implanted together, after the close partnership they have? I can't find just the simplest functions in the sonos version. Is...

  • Newbie
  • Hello folks.   I am new at using spotify on my sonos system. But what a bad experience it has been. Is it true that it is so bad implanted together, after the close partnership they have? &n...
  • spiritofradio
  • Community Legend
  • 864 Views
  • 1 replies
  • 0 likes
  • music
  • 864 Views
  • 1 replies
  • 0 likes

TV Samsung 7590T no Spotify APP

HelloMy TV (Samsung 7590T) I don´t find SPOTIFY in SMART HUB.I have this APP on Samsung S6 Edge and on my Desktop PC.I bought this TV last Week. Please Add this APP on new TV´s from 2015

  • Casual Listener
  • Hello My TV (Samsung 7590T)    I don´t find SPOTIFY in SMART HUB. I have this APP on Samsung S6 Edge and on my Desktop PC. I bought this TV last Week.  Please Add this APP on new...
  • MomsticK
  • Newbie
  • 883 Views
  • 4 replies
  • 1 likes
  • Samsung
  • 883 Views
  • 4 replies
  • 1 likes

Notifications still don't work..

Bell notifications still doesn't work..surely, I shouldn't have to reinstall Spotify for this feature??They do indeed work right after reinstall, but disappear again shortly after...

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  • Community Legend
  • Bell notifications still doesn't work..surely, I shouldn't have to reinstall Spotify for this feature?? They do indeed work right after reinstall, but disappear again shortly after...  
  • 292 Views
  • 0 replies
  • 0 likes
  • Web Player
    Windows
  • 292 Views
  • 0 replies
  • 0 likes

Can't play playlists offline on IPOD

A couple weeks ago my playlists suddenly would not play in offline mode. The green arrows by the song title are no longer green but white/gray. How do I reactiviate my playlists on the IPOD.

  • Newbie
  • A couple weeks ago my playlists suddenly would not play in offline mode.  The green arrows by the song title are no longer green but white/gray.  How do I reactiviate my playlists on the IP...
  • 237 Views
  • 0 replies
  • 0 likes
  • Other
  • 237 Views
  • 0 replies
  • 0 likes

Automatic stopp after every song in offline Playlist without pressing the pause button

Is there a possibility to pause every song automatically - I will use an offline playlist for a presentation and it would be very helpful that every song stopps automatically. I make a speech and it is very complicated to go to the computer and to pr...

  • Newbie
  • Is there a possibility to pause every song automatically - I will use an offline playlist for a presentation and it would be very helpful that every song stopps automatically. I make a speech and it ...
  • 344 Views
  • 0 replies
  • 0 likes
  • Other
  • 344 Views
  • 0 replies
  • 0 likes

Blocking people like haters or ex's

I know that allot of people have Spotify and usually get other people to join. I'm wondering on how others would think about being able to block a certain person or people who are on Spotify. To me it would help some people to basically not allow ex'...

  • Casual Listener
  • I know that allot of people have Spotify and usually get other people to join. I'm wondering on how others would think about being able to block a certain person or people who are on Spotify. To me i...
  • BeastMode86
  • Casual Listener
  • 1080 Views
  • 2 replies
  • 1 likes
  • block user
    blocked
    happy
    idea
    Ideas exchange
    music
    Playlists
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    Thoughts
  • 1080 Views
  • 2 replies
  • 1 likes

Discover Weekly did not update

I just started using this feature and I love it. I started last Monday and waited all weekend for the new batch of songs. It still has not updated Any help?! I am in Ohio if that helps.

  • Casual Listener
  • I just started using this feature and I love it. I started last Monday and waited all weekend for the new batch of songs. It still has not updated 😞 Any help?! I am in Ohio if that helps. 
  • Soundofus
  • Spotify Star
  • 532 Views
  • 5 replies
  • 0 likes
  • Web Player
  • 532 Views
  • 5 replies
  • 0 likes

Any chance of Spotify coming to Youview?

I am new to this and it would not allow me to post in new ideas. Is there any chance to Spotify coming to the Youview System? Youview now got a app section.

  • Newbie
  • I am new to this and it  would not allow me to post  in new ideas.   Is there any chance to Spotify coming to the Youview System? Youview now got a app section.
  • 1532 Views
  • 0 replies
  • 6 likes
  • Connect
    Other
  • 1532 Views
  • 0 replies
  • 6 likes

Heat Treatment - Graham Parker & The Rumour

Hi guys,Just wondering why Heat Treatment by Graham Parker & The Rumour isn't on Spotify? You have his extensive back catalogue but not his best album!! Robert Christgau gave it an A (many years ago). Me (and my dad) would really appreciate it if you...

  • Newbie
  • Hi guys, Just wondering why Heat Treatment by Graham Parker & The Rumour isn't on Spotify? You have his extensive back catalogue but not his best album!! Robert Christgau gave it an A (many ye...
  • 215 Views
  • 0 replies
  • 0 likes
  • Other
  • 215 Views
  • 0 replies
  • 0 likes

Sony SRS-X99 Not Showing Under Spotify Connect

I got my Sony SRS-X99 yesterday and the only way to get Spotify working is over Bluetooth.If I start Spotify using the icon in the Sony Songpal app it just says it's disconnecting Bluetooth, which it does, and then the audio just plays on my phone.At...

  • Casual Listener
  • I got my Sony SRS-X99 yesterday and the only way to get Spotify working is over Bluetooth. If I start Spotify using the icon in the Sony Songpal app it just says it's disconnecting Bluetooth, whic...
  • running
  • Casual Listener
  • 2189 Views
  • 5 replies
  • 0 likes
  • Connect
  • 2189 Views
  • 5 replies
  • 0 likes

Why is the spotify on my vizio smart tv different than my phone?

The playlists on my phone are different than the ones on my vizio smart tv. If I add a song to my playlists on my phone shouldnt it be added on my tv as well?

  • Newbie
  • The playlists on my phone are different than the ones on my vizio smart tv. If I add a song to my playlists on my phone shouldnt it be added on my tv as well?
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Windows Phone 8 using mobile data when 2G/3G sync turned off

Not a very happy subscriber. I recently bough a Microsoft Lumia 435 and was initially very pleased with the Spotify App for WP8. However, have just received a bill £10 more than expected as it appears that Spotify has been using mobile data. This is ...

  • Regular
  • Not a very happy subscriber.   I recently bough a Microsoft Lumia 435 and was initially very pleased with the Spotify App for WP8. However, have just received a bill £10 more than expected as ...
  • 248 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 248 Views
  • 0 replies
  • 0 likes

can not download

I have a premium membership but ı can't download and listen to most of my list off line

  • Newbie
  • I have a premium membership but ı can't download and listen to most of my list off line
  • 242 Views
  • 0 replies
  • 0 likes
  • Connect
  • 242 Views
  • 0 replies
  • 0 likes

Sd card

I have noticed lately that my downloads say "waiting to download"and the arrow is grey.Getting fed up of clearing cache etc.please help. Also i need a way to save to sd card.i have tried most things but not working. Getting so fed up that thinking of...

  • Newbie
  • I have noticed lately that my downloads say "waiting to download"and the arrow is grey. Getting fed up of clearing cache etc.please help. Also i need a way to save to sd card.i have tried most thing...
  • 198 Views
  • 0 replies
  • 0 likes
  • Web Player
  • 198 Views
  • 0 replies
  • 0 likes

Solved!! Can't save new albums to my library

Hello! I'm having a issue using the library feature. Let's say an artist I like is releasing a new album, let's say it's Muse because it was when I first noticed the issue. I searched/browsed to Drones, clicked save and then made it availabe offline....

  • Casual Listener
  • Hello!   I'm having a issue using the library feature.   Let's say an artist I like is releasing a new album, let's say it's Muse because it was when I first noticed the issue. I search...
  • drache713
  • Casual Listener
  • 10604 Views
  • 7 replies
  • 5 likes
  • Web Player
    Windows
  • 10604 Views
  • 7 replies
  • 5 likes