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Please see below the most popular frequently asked questions.

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Forum Posts

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • superheart-4
  • Music Fan
  • 12615 Views
  • 8 replies
  • 0 likes
  • Other
  • 12615 Views
  • 8 replies
  • 0 likes

Where are my playlists

We opened our Spotify account with an I Pad device. We got rid of it, and now I have downloaded Spotify on my Windows Vista notebook computer. We have NO PLAYISTS. Have we lost them? How can we retreive them?

  • Newbie
  • We opened our Spotify account with an I Pad device. We got rid of it, and now I have downloaded Spotify on my Windows Vista notebook computer.  We have NO PLAYISTS. Have we lost them? How can we...
  • Joe
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

Nokia Lumia 920 WP8 - Spotify 3.0 will not allow me to make all lists available offline

Hi. I had some problems with wrong language when the new v3.0 released, so I unsinstalled it and tried to reinstall it. The next day a new release with the correct language was released, but now I can't sync all my lists anymore. I have tried to rein...

  • Casual Listener
  • Hi.   I had some problems with wrong language when the new v3.0 released, so I unsinstalled it and tried to reinstall it. The next day a new release with the correct language was released,...
  • sqrensen
  • Casual Listener
  • 1139 Views
  • 12 replies
  • 1 likes
  • 1139 Views
  • 12 replies
  • 1 likes

Windows Phone 8.1 - Have to click shuffle and repeat every time

Hey, It's only an annoyance really, but it seems like something that shouldn't happen - whenever I restart my phone (which I have to do every day, as it must be off during school) or even just the Spotify app, I have to press the shuffle and repeat b...

  • Newbie
  • Hey, It's only an annoyance really, but it seems like something that shouldn't happen - whenever I restart my phone (which I have to do every day, as it must be off during school) or even just the ...
  • 314 Views
  • 0 replies
  • 0 likes
  • WP 8
  • 314 Views
  • 0 replies
  • 0 likes

cant play tracks on my samsung tv

I get this when i try to play tracks on my premium account "An error has occurred. Error ID: 2" I have a UE40ES5505 samsung smart tv..can someone help me? Thank you

  • Regular
  • I get this when i try to play tracks on my premium account "An error has occurred. Error ID: 2" I have a UE40ES5505 samsung smart tv..can someone help me? Thank you 🙂
  • ukura
  • Regular
  • 338 Views
  • 7 replies
  • 0 likes
  • 338 Views
  • 7 replies
  • 0 likes

Retrieving my password for tivo

Hi All, Sorry if im in the wrong section, Im having a few problems getting my password for my tivo box as im currently using facebook to log in. when i apply to get my log in credentials it gives me my log in but when i click the send my password by ...

  • Casual Listener
  • Hi All,   Sorry if im in the wrong section,   Im having a few problems getting my password for my tivo box as im currently using facebook to log in. when i apply to get my log i...
  • lewisfountain
  • Newbie
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

Spotify premium

Hi!I made a spotify premium but the email I made it with does not exist anymore, so I made a new email but they have alredy sent the code to the old email that does not exist anymore. What can i do?

  • Newbie
  • Hi! I made a spotify premium but the email I made it with does not exist anymore, so I made a new email but they have alredy sent the code to the old email that does not exist anymore. What can i do?
  • Joe
  • Community Legend
  • 170 Views
  • 1 replies
  • 0 likes
  • 170 Views
  • 1 replies
  • 0 likes

WP 8.1 Updated Spotify App - Liked from Radio playlist not getting updated

I am running the latest v3.0.0.1 on WP8.1 Today, while listening to Radio, I gave "Thumbs Up" to a bunch of songs which showed messgae "Improving your feed. Adding song to 'Liked From Radio' Playlist". Later on, when I went to check, The playlist was...

  • Newbie
  • I am running the latest v3.0.0.1 on WP8.1 Today, while listening to Radio, I gave "Thumbs Up" to a bunch of songs which showed messgae "Improving your feed. Adding song to 'Liked From Radio' Playli...
  • 228 Views
  • 0 replies
  • 0 likes
  • WP
    WP 8
  • 228 Views
  • 0 replies
  • 0 likes

Solved!! WP8 Shuffle Button

Hey! I was wondering, if there even is a shuffle button on WP 8 Spotify or can't I just find it?

  • Newbie
  • Hey!   I was wondering, if there even is a shuffle button on WP 8 Spotify or can't I just find it? 🙂      
  • Nedify
  • Newbie
  • 548 Views
  • 3 replies
  • 1 likes
  • 548 Views
  • 3 replies
  • 1 likes

local files on Windows Phone 8 app

Hey!it seems like i cant listen to my local files that i have on my computer and ipad on my phone.... is it like this for everyone, or is it just a problem with my app?

  • Newbie
  • Hey! it seems like i cant listen to my local files that i have on my computer and ipad on my phone.... is it like this for everyone, or is it just a problem with my app?  
  • Peter__
  • Community Legend
  • 448 Views
  • 1 replies
  • 0 likes
  • Other
    WP 8
  • 448 Views
  • 1 replies
  • 0 likes

Duplicate songs

Is there a way to sort duplicate songs in your playlist? 

  • Newbie
  • Is there a way to sort duplicate songs in your playlist? 
  • user-removed
  • Not applicable
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

Spotify Premium account but Offline does not work

I'm on the latest Spotify app for Windows Phone 8.1 (3.0.5246.30620) and I can't play any of my offline music when I don't data connection. The old Spotify app didn't have this problem. Please advise.

  • Newbie
  • I'm on the latest Spotify app for Windows Phone 8.1 (3.0.5246.30620) and I can't play any of my offline music when I don't data connection. The old Spotify app didn't have this problem.   Pl...
  • OhPinchy
  • Newbie
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Spotify Premium + Windows Phone 8 app

***** UPDATE***** Never mind, I had to log in through Facebook, not through a username. Please delete this thread. *************** I just upgraded my Spotify account to Premium on my PC and I just downloaded the Spotify app to use on my Windows Phone...

  • Newbie
  • ***** UPDATE*****   Never mind, I had to log in through Facebook, not through a username. Please delete this thread.   ***************     I just upgraded my Spotify...
  • Peter__
  • Community Legend
  • 919 Views
  • 1 replies
  • 0 likes
  • WP
    WP 8
  • 919 Views
  • 1 replies
  • 0 likes

Solved!! Playlist Recovery

HI, I deleted a playlist called "more than 20 songs to lose a friend" How can I recover it? Thanks

  • Regular
  • HI, I deleted a playlist called "more than 20 songs to lose a friend" How can I recover it? Thanks
  • Joe
  • Community Legend
  • 525 Views
  • 8 replies
  • 0 likes
  • Other
  • 525 Views
  • 8 replies
  • 0 likes

making CD's

Hi, Do you thing is possible to create a cd support from my playlist. I use Spotify everydays and it's an amazing software, very beautiful. I gess that is possible buy my playlist, maybe my idea is wrong. I did'nt see something for buy it. Thank a lo...

  • Newbie
  • Hi,   Do you thing is possible to create a cd support from my playlist. I use Spotify everydays and it's an amazing software, very beautiful. I gess that is possible buy my playlist, maybe m...
  • Joe
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

WP Spotify is not free

I'm from Brazil, and I start using spotify, its awesome. But I can't use on my WP, (Lumia 520) it's saying that's needed a premium account. Is that true. For iOS and Android is free and for WP is premium?

  • Newbie
  • I'm from Brazil, and I start using spotify, its awesome. But I can't use on my WP, (Lumia 520) it's saying that's needed a premium account. Is that true. For iOS and Android is free and for WP is pre...
  • Joe
  • Community Legend
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Songs disappearing...?

Hi, I've been on spotify for the last few months, and I've had a playlist I've made by one of my favourite artists since about then... However, in the last few days, a few of their songs have randomly disappeared from my playlist and from the artist'...

  • Newbie
  • Hi, I've been on spotify for the last few months, and I've had a playlist I've made by one of my favourite artists since about then... However, in the last few days, a few of their songs have rando...
  • dinomight
  • Spotify Star
  • 952 Views
  • 2 replies
  • 0 likes
  • 952 Views
  • 2 replies
  • 0 likes

ARTIST IS NOT ON SPOTIFY

I Noticed some artists or bands are not on spotify server, for example Rammstein, theres only songs from tributes or miscellaneous albums, nut none from the original albums.How can Spotify add them? can users add songs or artists to server? this happ...

  • Newbie
  • I Noticed some artists or bands are not on spotify server, for example Rammstein, theres only songs from tributes or miscellaneous albums, nut none from the original albums.How can Spotify add them? ...
  • Joe
  • Community Legend
  • 1110 Views
  • 2 replies
  • 0 likes
  • 1110 Views
  • 2 replies
  • 0 likes

Solved!! Streaming Problems: Logitech UE / Squeezebox Smart Radio

I have a squeezebox and have always had problems with spotify streaming. I upgrade the radio to the UE Smart Radio Software and still have the same problems. Some songs take a long time to buffer, others just don't buffer at all. I have fibre optic i...

  • Casual Listener
  • I have a squeezebox and have always had problems with spotify streaming. I upgrade the radio to the UE Smart Radio Software and still have the same problems.    Some songs take a long t...
  • Edmar
  • Regular
  • 7446 Views
  • 12 replies
  • 0 likes
  • Logitech
  • 7446 Views
  • 12 replies
  • 0 likes

my teen on my sccount

Hello, My son is on my account, so while I'm in spotify and he traies to go in to spotify my music stop, how can block the account so I can be in my account without him paused?, please help!

  • Newbie
  • Hello, My son is on my account, so while I'm in spotify and he traies to go in to spotify my music stop, how can block the account so I can be in my account without him paused?, please help!
  • Joe
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes