Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report technical issues with adverts

Hey folks!Ever experienced any technical issues with ad volume, the ad being in the wrong language or the frequency of the ad?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we'll...

  • Moderator
  • Moderator
  • Heartrose
  • Newbie
  • 4799 Views
  • 33 replies
  • 6 likes
  • Other
  • 4799 Views
  • 33 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18640 Views
  • 9 replies
  • 2 likes
  • Other
  • 18640 Views
  • 9 replies
  • 2 likes

Solved!! How do I delete one song from a Playlist in Wondows Phone 8.1?

If I recall correctly, in previous versions of Spotify for Windows Phone (and Android for that matter), I could remove a song from a play list. Now I can't find how to do that.Was this feature removed? If not, how do I remove a song from a play list?

  • Regular
  • If I recall correctly, in previous versions of Spotify for Windows Phone (and Android for that matter), I could remove a song from a play list. Now I can't find how to do that. Was this feature re...
  • user-removed
  • Not applicable
  • 807 Views
  • 9 replies
  • 0 likes
  • WP 8
  • 807 Views
  • 9 replies
  • 0 likes

HELP with Lumia 635 WP 8.1

Hi, guys. I need help. I just bought a WP 8.1 and I installed the Spotify app, I can see all the menus and everything but when I click on a playlist starts a loading screen and then says that the connections is not working properly, but everything is...

  • Newbie
  • Hi, guys.   I need help. I just bought a WP 8.1 and I installed the Spotify app, I can see all the menus and everything but when I click on a playlist starts a loading screen and then says t...
  • lenslook_new
  • Casual Listener
  • 417 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 417 Views
  • 1 replies
  • 0 likes

Liked From Radio Playlist

So i have been listening to the radio all night liking some great songs and went to download the liked from radio playlist and it is nowhere to be seen even though whenever I like a song it says its been added to the playlist

  • Newbie
  •  So i have been listening to the radio all night liking some great songs and went to download the liked from radio playlist and it is nowhere to be seen even though whenever I like a song it say...
  • 201 Views
  • 0 replies
  • 0 likes
  • music
  • 201 Views
  • 0 replies
  • 0 likes

Missing songs in playlist friend

Hello everybody,Today i subscribes to a playlist a friend made for me. Problem is that it says it has 423 songs but it only shows 10 songs. I can listen to those so the playlist is shared but i miss the rest of the 413 songs. I hope someone can help....

  • Newbie
  • Hello everybody, Today i subscribes to a playlist a friend made for me. Problem is that it says it has 423 songs but it only shows 10 songs. I can listen to those so the playlist is shared but i m...
  • MattSuda
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Publish the Spotify Connect Wireless speaker API

Hello! I am using Spotify Premium with Connect to my Network-Receiver Yamaha RXV 475. This works perfect. My Receiver lacks Multiroom (Zone 2 or Zone B) functionality. Now there are several Spotify Connect enabled Speakers aviable (for example Sonos ...

  • Newbie
  • Hello! I am using Spotify Premium with Connect to my Network-Receiver Yamaha RXV 475. This works perfect. My Receiver lacks Multiroom (Zone 2 or Zone B) functionality.   Now there a...
  • OviiiOne
  • Community Legend
  • 382 Views
  • 1 replies
  • 0 likes
  • 382 Views
  • 1 replies
  • 0 likes

Falling out of love with Spotify

Hi all I have had Spotify premium for over 12 months and have it syncd to my I phone and I pad. Over the last week or so I seem to keep having to re download everything pulling the available off line toggle over to green and waiting for everything to...

  • Newbie
  • Hi all I have had Spotify premium for over 12 months and have it syncd to my I phone and I pad. Over the last week or so I seem to keep having to re download everything pulling the available off line...
  • MattSuda
  • Spotify Star
  • 294 Views
  • 1 replies
  • 0 likes
  • Other
  • 294 Views
  • 1 replies
  • 0 likes

transferir premium to a non Facebook account

I want to deactivate my Facebook but my premium is connected to it and I have another Spotify account that is not premium how can I keep my Facebook deactivated and link my other Spotify user name to the premium ?!

  • Newbie
  • I want to deactivate my Facebook but my premium is connected to it and I have another Spotify account that is not premium how can I keep my Facebook deactivated and link my other Spotify user name to...
  • MattSuda
  • Spotify Star
  • 406 Views
  • 1 replies
  • 0 likes
  • 406 Views
  • 1 replies
  • 0 likes

Spotify Premium ans noname mp3 player

Hallo, is there any possibility to synchronise Spotify Premium with mp3 player which is not iPod and which hasn't Android? I find it's dissapointing that I can't simply do it, as it was said in ads...

  • Casual Listener
  • Hallo,   is there any possibility to synchronise Spotify Premium with mp3 player which is not iPod and which hasn't Android? I find it's dissapointing that I can't simply do it, as it w...
  • ulam
  • Casual Listener
  • 600 Views
  • 2 replies
  • 0 likes
  • Other
  • 600 Views
  • 2 replies
  • 0 likes

Can not log in thru TLC RokunTv error 8.4

Everything is working perfectly but Spotify is the only channel I can not log in into. It gives me error 8.4 something about not being connected to internet but I am.

  • Newbie
  • Everything is working perfectly but Spotify is the only channel I can not log in into. It gives me error 8.4 something about not being connected to internet but I am.
  • 189 Views
  • 0 replies
  • 0 likes
  • 189 Views
  • 0 replies
  • 0 likes

no puedo escuchar música !!

Me sale que solo lo puedo usar 14 días en el extranjero vivo en España y no entiendo por que sale eso !!!

  • Casual Listener
  • Me sale que solo lo puedo usar 14 días en el extranjero vivo en España y no entiendo por que sale eso !!!
  • MattSuda
  • Spotify Star
  • 309 Views
  • 2 replies
  • 0 likes
  • 309 Views
  • 2 replies
  • 0 likes

Paying via Paypal

Hey, i hope someone can help me with my problem. I pay the spotify premium account with paypal. Because i'm going to delete my one bank account, i want to switch to the new bank account but i cant choose from which account the monthly amount will be ...

  • Visitor
  • Hey, i hope someone can help me with my problem. I pay the spotify premium account with paypal. Because i'm going to delete my one bank account, i want to switch to the new bank account but i cant ...
  • MattSuda
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Desktop wont sign in through facebook

When I try to log onto Spotfiy through facebook, I get the error message that says, "Spotfiy desktop client communication failed." This happens with no matter what browser I am using. With my phone, signing on through facebook is the only option it g...

  • Casual Listener
  • When I try to log onto Spotfiy through facebook, I get the error message that says, "Spotfiy desktop client communication failed."   This happens with no matter what browser I am using.  Wi...
  • MattSuda
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Song not fully recorded

Hi:I'm listening the album "Bethoveen, Irish & Scotish songs" (ASTRÉE) and the song "the kiss, dear maid..." ends abruptly after 2 minutes.Is it possible to offer the fully recorded song (in this album)?Thanks!

  • Regular
  • Hi: I'm listening the album "Bethoveen, Irish & Scotish songs" (ASTRÉE) and the song "the kiss, dear maid..." ends abruptly after 2 minutes. Is it possible to offer the fully recorded song (in ...
  • MichaelW
  • Community Legend
  • 403 Views
  • 5 replies
  • 0 likes
  • Other
  • 403 Views
  • 5 replies
  • 0 likes

Spotify stops playing on your smart-TV?

Hello, My Spotify stops so now and then on my Philips smart-TV. This is a known issue in this community. See https://community.spotify.com/t5/Help-Other-Partner-Devices/Philips-smart-TV/m-p/1011934#M16236 My problem is still not revolved and I do not...

  • Casual Listener
  • Hello,   My Spotify stops so now and then on my Philips smart-TV. This is a known issue in this community.  See https://community.spotify.com/t5/Help-Other-Partner-Devices/Philips-sma...
  • DuncanSalazar
  • Regular
  • 2938 Views
  • 1 replies
  • 0 likes
  • Other
    Philips
  • 2938 Views
  • 1 replies
  • 0 likes

Nokia Lumia 925 and constant Loading overlay

I've got a Lumia 925, and I've noticed that when i connect to my car via Bluetooth, the Spotify app constantly shows a 'loading' overlay in the app. It'll go away for a second, then come right back. Each overlay lasts 5 to 10 seconds. When I disconne...

  • Newbie
  • I've got a Lumia 925, and I've noticed that when i connect to my car via Bluetooth, the Spotify app constantly shows a 'loading' overlay in the app. It'll go away for a second, then come right back. ...
  • marlov74
  • Casual Listener
  • 440 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 440 Views
  • 1 replies
  • 0 likes

Spotify Connect for Avr with Audyssey (Marantz), DEQ Offset

It work fine on my Marantz Sr5009. There is a features about Spotitfy Connect I would to have: an automatic setup for the Deq offset, from 5 to 15, based on DR value of single entry to play, The dr value is well known.

  • Music Fan
  • It work fine on my Marantz Sr5009.   There is a features about Spotitfy Connect I would to have: an automatic setup for the Deq offset, from 5 to 15, based on DR value of single entry t...
  • 310 Views
  • 0 replies
  • 0 likes
  • Connect
    Marantz
    music
  • 310 Views
  • 0 replies
  • 0 likes

Spotify with Tivo and password sign-in

I've got my sister a Tivo box and she's signed up to Spotify Premium to use Tivo's app. Unfortunately she's having to enter the password every time she signs into the app and this is impossible for her with the Tivo remote as it's very hard generally...

  • Casual Listener
  • I've got my sister a Tivo box and she's signed up to Spotify Premium to use Tivo's app. Unfortunately she's having to enter the password every time she signs into the app and this is impossible for h...
  • 406 Views
  • 0 replies
  • 0 likes
  • Other
  • 406 Views
  • 0 replies
  • 0 likes

Browse new releases not working on Windows 7

I have tried logging out and logging back in again but since the last few versions of Spotify have been released, my BROWSE and NEW RELEASE functions have stopped working. Any suggestions would be greatly apprecaited. Thanks

  • Casual Listener
  • I have tried logging out and logging back in again but since the last few versions of Spotify have been released, my BROWSE and NEW RELEASE functions have stopped working. Any suggestions would be gr...
  • dwardu_vella
  • Music Fan
  • 2635 Views
  • 19 replies
  • 0 likes
  • WD
  • 2635 Views
  • 19 replies
  • 0 likes