Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • noodles4
  • Newbie
  • 6758 Views
  • 47 replies
  • 6 likes
  • Other
  • 6758 Views
  • 47 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 19035 Views
  • 9 replies
  • 2 likes
  • Other
  • 19035 Views
  • 9 replies
  • 2 likes

Linking Spotify to a community Facebook page

I found this similar thread but the first link provided seems to be missing, and is a bit outdated too http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-need-help-linking-my-album-on-Spotify-to-my-Facebook-Band-Fan/m-p/32495#M4734 Is ...

  • Casual Listener
  • I found this similar thread but the first link provided seems to be missing, and is a bit outdated too   http://community.spotify.com/t5/Help-Accounts-and-Subscriptions/I-need-help-linking-m...
  • MattSuda
  • Spotify Star
  • 435 Views
  • 3 replies
  • 0 likes
  • 435 Views
  • 3 replies
  • 0 likes

track deleted from spotify

Hello there. there is a track i saved from the discovry and i saved him to my music on spotify i dont know is name or any detail about him and now i cant find him in my music library and it might took off from spotify by the artist or something my qu...

  • Newbie
  • Hello there.   there is a track i saved from the discovry and i saved him to my music on spotify i dont know is name or any detail about him  and now i cant find him in my musi...
  • OviiiOne
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

[Spotify Connect] Need to be on same wifi network ?

Hello, I'm plannig to buy a spotify connect speaker (Sony SRS x7) but I have one small question first. I'm used to switch with Spotify Connect between my android phone and my computer (which is btw an awesome feature). When I do that I don't have to ...

  • Regular
  • Hello,   I'm plannig to buy a spotify connect speaker (Sony SRS x7) but I have one small question first. I'm used to switch with Spotify Connect between my android phone and my computer (w...
  • 949 Views
  • 0 replies
  • 0 likes
  • Connect
  • 949 Views
  • 0 replies
  • 0 likes

Gb

Hi I want to know how many Gb I do with when music streaming 30 minutes via a WiFi connection. Want to know before I upgrade. Best regards ***flop***

  • Visitor
  •   Hi I want to know how many Gb I do with when music streaming 30 minutes via a WiFi connection. Want to know before I upgrade.   Best regards ***flop***
  • user-removed
  • Not applicable
  • 270 Views
  • 1 replies
  • 0 likes
  • Other
  • 270 Views
  • 1 replies
  • 0 likes

Solved!! Snapchat with Spotify Playing

While i am playing spotify and on snapchat chat, my music always seems to go on pause. Is there a way to stop this?

  • Casual Listener
  • While i am playing spotify and on snapchat chat, my music always seems to go on pause. Is there a way to stop this?
  • AT8
  • Casual Listener
  • 81974 Views
  • 2 replies
  • 0 likes
  • Other
  • 81974 Views
  • 2 replies
  • 0 likes

Spotify quality for boxee, how to change?

What if i want Extreme quality streaming for my Boxee? Cant find any settings in the App. If i change quality in my mobile device will it also change on the Boxee next time i log in?

  • Newbie
  • What if i want Extreme quality streaming for my Boxee? Cant find any settings in the App. If i change quality in my mobile device will it also change on the Boxee next time i log in?
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Spotify Year in Music

Hello. I shared my Spotify Year in Music on Facebook, but when I click on that link it redirects me to US or International page of Year of Music insted of my Year of Music.

  • Gig Goer
  • Hello. I shared my Spotify Year in Music on Facebook, but when I click on that link it redirects me to US or International page of Year of Music insted of my Year of Music. 😞
  • OviiiOne
  • Community Legend
  • 248 Views
  • 1 replies
  • 0 likes
  • music
  • 248 Views
  • 1 replies
  • 0 likes

Radio replaying songs

When I play the radio the same songs come up over and over again. Only the more well known songs play and those are the ones that repeatedly come up. I would prefer to listen to some songs that aren't ones that I hear on a daily basis that I despise ...

  • Regular
  • When I play the radio the same songs come up over and over again. Only the more well known songs play and those are the ones that repeatedly come up. I would prefer to listen to some songs that aren'...
  • juliancrg
  • Casual Listener
  • 596 Views
  • 2 replies
  • 1 likes
  • 596 Views
  • 2 replies
  • 1 likes

What happened to my saved music? They are all gone!

I lost all saved music? I thought at first this was because I was offline but then I reconnected and there are no songs in my saved songs and albums? help! I only logged at a public computer with the web player before this happened. Been using spotif...

  • Casual Listener
  • I lost all saved music? I thought at first this was because I was offline but then I reconnected and there are no songs in my saved songs and albums? help! I only logged at a public computer with t...
  • MattSuda
  • Spotify Star
  • 952 Views
  • 3 replies
  • 0 likes
  • music
  • 952 Views
  • 3 replies
  • 0 likes

Windows phone app

When will this disaster of an app get fixed? 1. There's no syncing of local files, THIS IS IMPORTANT! 2. Offline lists tend to stutter every now and then as if its not using the offline songs, and have to buffer. 3. If i have a playlist of say, 300+ ...

  • Casual Listener
  • When will this disaster of an app get fixed?   1. There's no syncing of local files, THIS IS IMPORTANT! 2. Offline lists tend to stutter every now and then as if its not using the offline ...
  • ExportD
  • Casual Listener
  • 379 Views
  • 2 replies
  • 3 likes
  • 379 Views
  • 2 replies
  • 3 likes

BBC radio 1 live lounge 2014

I've just attempted to add the album after searching it. All the tracks show however when I click on them it says they're unavailable. Is this a glitch or are they not actually on Spotify even though listed?
Thanks

  • Casual Listener
  • I've just attempted to add the album after searching it. All the tracks show however when I click on them it says they're unavailable. Is this a glitch or are they not actually on Spotify even though...
  • Grace
  • Spotify
  • 333 Views
  • 1 replies
  • 0 likes
  • Other
  • 333 Views
  • 1 replies
  • 0 likes

International artist access

I was recently in Poland and heard a few Polish artists on someone's Spotify account. When I tried to find them on my account, they don't show up. Why do international artists that are on Spotify, not show up on US premium accounts?

  • Newbie
  • I was recently in Poland and heard a few Polish artists on someone's Spotify account.  When I tried to find them on my account, they don't show up.  Why do international artists that are on...
  • MattSuda
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • music
  • 323 Views
  • 1 replies
  • 0 likes

Solved!! bluetooth in my car

hi all, I tried to listen spotify premium through my car bluetooth. my mobile is samsung note 3 android 4.4.2 and my car plays by Uconnect fiat/alfaromeo the car system connects my mobile but is impossible to listen the music in this way: the mobile ...

  • Regular
  • hi all, I tried to listen spotify premium through my car bluetooth. my mobile is samsung note 3 android 4.4.2 and my car plays by Uconnect fiat/alfaromeo the car system connects my mobile but i...
  • nellytex
  • Regular
  • 27298 Views
  • 10 replies
  • 0 likes
  • Connect
    music
    Other
    Samsung
  • 27298 Views
  • 10 replies
  • 0 likes

Premium ad issue

There was an ad that said that for 0,99EUR i could have 3 moths of premium, but i bought a premium account and i just got a month. How can i get my 3 monts offer?

  • Visitor
  • There was an ad that said that for 0,99EUR i could have 3 moths of premium, but i bought a premium account and i just got a month. How can i get my 3 monts offer?
  • MattSuda
  • Spotify Star
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

windows 8.1 app flash problem

So when I try to open the app it say I need to install flash... so It downloads flash and I install it... then when I try to open spotify the same thing happens over and over again. (I have tried to re install and start over a few times, same thing w...

  • Newbie
  • So when I try to open the app it say I need to install flash... so It downloads flash and I install it... then when I try to open spotify the same thing happens over and over again. (I have tried to ...
  • Broadcast
  • Newbie
  • 294 Views
  • 1 replies
  • 0 likes
  • Other
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! how to change user (account) on spotify connect?

Hi have use spotify connect on my android and streem to my yamaha rx 830 reciver. With spotify connect.My father have an other spotify account, (famely) and want to use the rx-830 reciver too. But he or no one else with another can connect to my reci...

  • Regular
  • Hi have use spotify connect on my android and streem to my yamaha rx 830 reciver. With spotify connect. My father have an other spotify account, (famely) and want to use the rx-830 reciver too. Bu...
  • user-removed
  • Not applicable
  • 8376 Views
  • 5 replies
  • 0 likes
  • Account
  • 8376 Views
  • 5 replies
  • 0 likes

The songs I like won't show up!!!!

On spotify, there are a few songs that I like from this one artist, and they're on the same album. The other day I added these songs to one of my playlists, and I listened to them to my heart's desire. However, since this morning, when I went back to...

  • Newbie
  • On spotify, there are a few songs that I like from this one artist, and they're on the same album. The other day I added these songs to one of my playlists, and I listened to them to my heart's desir...
  • MattSuda
  • Spotify Star
  • 1673 Views
  • 2 replies
  • 0 likes
  • 1673 Views
  • 2 replies
  • 0 likes

Spotify Premium is not connecting to Sonos

I've updated all programs. Reguardless of what I do Spotify is not seeing my premium account. Any guidance would be appreciated.

  • Casual Listener
  • I've updated all programs. Reguardless of what I do Spotify is not seeing my premium account. Any guidance would be appreciated.
  • MattSuda
  • Spotify Star
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Ta-Ku 50 Days for Dilla Not Available

What is going on?! This is my second post in a week. Random albums are starting to disappear on Spotify and it is NOT cool. I would like to know why this is happening. If this occurs again, I will be deactivating my subscription.

  • Casual Listener
  • What is going on?! This is my second post in a week.  Random albums are starting to disappear on Spotify and it is NOT cool.  I would like to know why this is happening.  If this occur...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • music
  • 233 Views
  • 1 replies
  • 0 likes