Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Other (Podcasts, Partners, etc.)

Get help with Podcasts, Web Player, Sonos, Playlists, Tracks and more!

Start a topic

Forum Posts

Report issues with adverts

Hey folks!Ever experienced any issues with the ad being in the wrong language, the ad volume and frequency or the content itself?We're creating this thread in case you're in need of reporting any of those Just let us know the following details and we...

  • Moderator
  • Moderator
  • bugga
  • Casual Listener
  • 5911 Views
  • 42 replies
  • 6 likes
  • Other
  • 5911 Views
  • 42 replies
  • 6 likes

My playlist is not coming up when searched by name

I created a new playlist in our profile and when I search for it by the exact title it doesn't show up. I also tried searching for it with the first word only and it still does not come up. The playlist is called HardDrive Underground under our profi...

  • Regular
  • のぞみ
  • Visitor
  • 18843 Views
  • 9 replies
  • 2 likes
  • Other
  • 18843 Views
  • 9 replies
  • 2 likes

Failed to athenticate

Been using spotify with sonos for some time now. Same problem back in January, wants to reauthenticate with sonos do this log in with Facebook and it fails to do so. Please advise

  • Casual Listener
  • Been using spotify with sonos for some time now. Same problem back in January, wants to reauthenticate with sonos do this log in with Facebook and it fails to do so. Please advise
  • lild
  • Casual Listener
  • 271 Views
  • 1 replies
  • 0 likes
  • 271 Views
  • 1 replies
  • 0 likes

Radio plays random songs other than artist selected

I subscribed to Spotify premium and I have been loving the artist selection radio. In the past few days however, all of my beloved stations have drastically changed. My stations are playing random genres of music other than the artist I have selected...

  • Casual Listener
  • I subscribed to Spotify premium and I have been loving the artist selection radio. In the past few days however, all of my beloved stations have drastically changed. My stations are playing random ge...
  • Peter__
  • Community Legend
  • 678 Views
  • 1 replies
  • 0 likes
  • Other
  • 678 Views
  • 1 replies
  • 0 likes

Solved!! Error in Monstercat Album 17 Abyss Album Mix

Hi guys, I've been using Spotify for a while now. For anyone that love dubstep, you guys should knw/heard about Monstercat. They released a new album called Ascension 17. I found a little bug in Abyss Album Mix around 13:00, there is a lot of white n...

  • Music Fan
  • Hi guys, I've been using Spotify for a while now. For anyone that love dubstep, you guys should knw/heard about Monstercat. They released a new album called Ascension 17. I found a little bug in Abys...
  • Peter__
  • Community Legend
  • 586 Views
  • 1 replies
  • 0 likes
  • Other
  • 586 Views
  • 1 replies
  • 0 likes

Spotify and Sonos

This is the first time that this has occured but on my iPhone when I trried to play music from a Spotify playlist on Sonos, no playlists were shown. So I removed to application from Sonos and tried to re-add it. However after selecting the 'I already...

  • Newbie
  • This is the first time that this has occured but on my iPhone when I trried to play music from a Spotify playlist on Sonos, no playlists were shown. So I removed to application from Sonos and tried t...
  • Peter__
  • Community Legend
  • 1378 Views
  • 12 replies
  • 7 likes
  • 1378 Views
  • 12 replies
  • 7 likes

Scrobbing to Last.FM from Spotify for Squeezebox Touch

I've just set up my Squeezebox Touch and install Spotify app - but I can't find last.fm scrobbling settings anywhere. Is it possible? I'm planning to use SB Touch only for Spotify - so did't install squeezebox server on my computer. When I browse SB ...

  • Newbie
  • I've just set up my Squeezebox Touch and install Spotify app - but I can't find last.fm scrobbling settings anywhere. Is it possible? I'm planning to use SB Touch only for Spotify - so did't install ...
  • musabasjo
  • Music Fan
  • 546 Views
  • 1 replies
  • 0 likes
  • Logitech
  • 546 Views
  • 1 replies
  • 0 likes

Can't use spotify on sonos

I upgraded to premium and it was working fine via my iphone contoller for sonos but today it's stopped working. I can access spotify though their app and it's fine. Just can't play any songs through sonos. Really annoying. Please help

  • Newbie
  • I upgraded to premium and it was working fine via my iphone contoller for sonos but today it's stopped working. I can access spotify though their app and it's fine. Just can't play any songs through ...
  • Peter__
  • Community Legend
  • 392 Views
  • 2 replies
  • 0 likes
  • 392 Views
  • 2 replies
  • 0 likes

Spotify disappeared from Samsung Apps on my BD-F6500 BluRay

I've contacted Samsung. The told me that it's a Spotify Issue. We provide the patform ony (they said). I've installed las firmware version (1025). My location is Spain.

  • Newbie
  • I've contacted Samsung. The told me that it's a Spotify Issue. We provide the patform ony (they said). I've installed las firmware version (1025). My location is Spain.  
  • Henningus
  • Casual Listener
  • 442 Views
  • 1 replies
  • 0 likes
  • Samsung
  • 442 Views
  • 1 replies
  • 0 likes

Top Tracks playlist update

Hi everyone. I love the idea of those "top tracks" by genre (alternative, hip hop and so on...) Spotify recommands. You mention its the top tracks played during a week but it seems that none of those specific playlists has been updated for over a mon...

  • Regular
  • Hi everyone. I love the idea of those "top tracks" by genre (alternative, hip hop and so on...) Spotify recommands. You mention its the top tracks played during a week but it seems that none of those...
  • 167 Views
  • 0 replies
  • 0 likes
  • Other
  • 167 Views
  • 0 replies
  • 0 likes

Kooks "Down" EP not showing in tag:new search

The Kooks have released a new EP very recently called "Down". I do a regular search on tag:new, have done so regularly since I got my developer licence near the end of February, and it is now 27th April. Yet this EP never showed up on my tag:new sear...

  • Roadie
  • The Kooks have released a new EP very recently called "Down".   I do a regular search on tag:new, have done so regularly since I got my developer licence near the end of February, and it is ...
  • EarlPurple
  • Roadie
  • 1393 Views
  • 3 replies
  • 0 likes
  • Other
  • 1393 Views
  • 3 replies
  • 0 likes

Where did the activity feed go?

I just installed an update to the Windows (Desktop) client this morning and the activity feed on the right is gone. And seemingly no where to turn it on. Has this been done away with for good? I found it a great way to discover new music seeing what ...

  • Casual Listener
  • I just installed an update to the Windows (Desktop) client this morning and the activity feed on the right is gone. And seemingly no where to turn it on. Has this been done away with for good? I foun...
  • user-removed
  • Not applicable
  • 3004 Views
  • 10 replies
  • 9 likes
  • 3004 Views
  • 10 replies
  • 9 likes

Can't sync music to offline mode

I have a problem when syncing music to my phone, excluding applications and after some time I turn again in offline mode I must again sync music. My phone is Nokia Lumia 720 with Windows Phone 8.1 PfD. I have so when the application is installed on t...

  • Casual Listener
  • I have a problem when syncing music to my phone, excluding applications and after some time I turn again in offline mode I must again sync music. My phone is Nokia Lumia 720 with Windows Phone 8.1 Pf...
  • bladE_666
  • Casual Listener
  • 4360 Views
  • 22 replies
  • 4 likes
  • WP 8
  • 4360 Views
  • 22 replies
  • 4 likes

Unable to play certain tracks on my PC

I have had a Spotify Premium account for quite some time and often run into the issue of a track simply not playing on the Spotify App. I'll go to the artist, the song, hit play...and nothing. Happens quite a bit. Sometimes, it resolves after a week ...

  • Casual Listener
  • I have had a Spotify Premium account for quite some time and often run into the issue of a track simply not playing on the Spotify App.  I'll go to the artist, the song, hit play...and nothing.&...
  • Peter__
  • Community Legend
  • 701 Views
  • 1 replies
  • 0 likes
  • Other
  • 701 Views
  • 1 replies
  • 0 likes

Solved!! offline playlists in sd?

hi, i just wanted to know if i´ll be able to download my playlists on the micro sd, i have a new lumia 520 and its 8gb are not enough for me, is it possible to use the external storage? thanks you all

  • Casual Listener
  • hi, i just wanted to know if i´ll be able to download my playlists on the micro sd, i have a new lumia 520 and its 8gb are not enough for me, is it possible to use the external storage? thanks you all
  • Peter__
  • Community Legend
  • 1366 Views
  • 7 replies
  • 0 likes
  • 1366 Views
  • 7 replies
  • 0 likes

Spotify 3.0 Update - Windows Phone

Hurraahhh! Spotify has been updated to 3.0. Great news! However... still no free listening? I don't get it, is there a reason why this can't be done? How hard is it to have a level playing field for the 3 major phone OS's?

  • Casual Listener
  • Hurraahhh! Spotify has been updated to 3.0. Great news!   However... still no free listening? I don't get it, is there a reason why this can't be done?   How hard is it to have a le...
  • musabasjo
  • Music Fan
  • 2920 Views
  • 43 replies
  • 5 likes
  • WP 8
  • 2920 Views
  • 43 replies
  • 5 likes

Solved!! [WP8] Playback goes mono after switching music application

After installing the latest Spotify update on my Lumia 925 (black update), I have noticed a strange problem. If I switch between Spotify and Lumia native music app using headphones, they often go to mono playback (music can be only heard from one sid...

  • Regular
  • After installing the latest Spotify update on my Lumia 925 (black update), I have noticed a strange problem. If I switch between Spotify and Lumia native music app using headphones, they often go to ...
  • Jarmake
  • Regular
  • 771 Views
  • 1 replies
  • 0 likes
  • WP 8
  • 771 Views
  • 1 replies
  • 0 likes

More Windows Phone issues... offline mode.

Right now, it's getting to the point none of my playlists "Play" I go to playlists, choose a song to start playing, it plays; and.... that's it! Nothing else plays. Also, I am annoyed about the fact that the times it used to play continuously, I'd be...

  • Roadie
  • Right now, it's getting to the point none of my playlists "Play" I go to playlists, choose a song to start playing, it plays; and....   that's it!  Nothing else plays.   Also, I ...
  • Joey1203
  • Casual Listener
  • 1935 Views
  • 6 replies
  • 2 likes
  • WP 8
  • 1935 Views
  • 6 replies
  • 2 likes

Solved!! A couple tracks I've come across...

D-12 - Fight Music: The track cuts off, it's currently 4:19 but it should be 4:21-4:22. Mindless Self Indulgence - Microphone Commander: Why is this censored on the uncensored album? Is there anyway I can ecourage Spotify to fix these? Thanks!

  • Casual Listener
  • D-12 - Fight Music: The track cuts off, it's currently 4:19 but it should be 4:21-4:22.   Mindless Self Indulgence - Microphone Commander: Why is this censored on the uncensored album? &nb...
  • JKHSawyer
  • Casual Listener
  • 469 Views
  • 2 replies
  • 0 likes
  • 469 Views
  • 2 replies
  • 0 likes

Problem with the "Starred" section

When ever I star a song the "Starred" bar is highlighted on my screen and will not go away. Anyone else have this problem?

  • Newbie
  • When ever I star a song the "Starred" bar is highlighted on my screen and will not go away. Anyone else have this problem?
  • 372 Views
  • 0 replies
  • 0 likes
  • Boxee
  • 372 Views
  • 0 replies
  • 0 likes

Where is the Spotify Connect Adaptor?

I have used Chromecast almost daily since it became available, but I would not have gone out and bought a new $1000 TV to get it. Spotify Connect is a brilliant idea. But there needs to be an adaptor -- like the Chomecast stick -- so people can actua...

  • Roadie
  • I have used Chromecast almost daily since it became available, but I would not have gone out and bought a new $1000 TV to get it.    Spotify Connect is a brilliant idea. But there needs...
  • Peter__
  • Community Legend
  • 1861 Views
  • 2 replies
  • 0 likes
  • Other
  • 1861 Views
  • 2 replies
  • 0 likes

The BLACK Spotify update sucks...

Hey Mr Spotify developer, please update your app ASAP. The WHITE Spotify's interface kinda sucks but we can listen to music OFFLINE perfectly... For me, the interface doesn't matter as long as I can use it flawlessly. Music is for the ears, not for t...

  • Regular
  • Hey Mr Spotify developer, please update your app ASAP. The WHITE Spotify's interface kinda sucks but we can listen to music OFFLINE perfectly... For me, the interface doesn't matter as long as I can ...
  • 304 Views
  • 0 replies
  • 1 likes
  • 304 Views
  • 0 replies
  • 1 likes