Cannot find address

[blackshark3]

Plan

Premium

Country

Hong Kong

Device

PC

Operating System

Windows 10

My Question or Issue

Just upgraded from Premium to Premium Family. Performed the upgrade on a PC running latest version of Win 10 and Google Chrome. As I was trying to add member at the Spotify website, it jumped to "Enter your home address" page, but after I entered my home address and press "find address" button, after about a second when the button changed gray then it returned to blue and nothing happened. I am simply stuck there. I tried to the same with Microsoft Edge, same thing happened. I tried to enter address through the Spotify IOS app, but there is nothing in the app allowing me to do so. My kids are waiting for access, this is very annoying.

[OneByBoo]

Hi there @blackshark3, 

thanks for reaching out !

Could you please try out the same process using Incognito web page ?

Let me know how it goes 🙂

[baev]

Same problem here, button not working? Tried different browsers no luck...?

[Alex]

Hey @baev,

Thanks for your post.

You can also try this from another device, like a phone or a tablet. 

Make sure that location services are enabled.

Let us know how if goes.

[baev · Accepted solution]

solved - ad blocker off

[Alex]

Hey @baev,

Thanks for the quick reply and for letting us know what was causing the issue. 

I'll mark your post as Solution, so other user facing the issue can find it easier.

Cheers.