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Problems adding home address so 4th member of Premium Family can join

Problems adding home address so 4th member of Premium Family can join

Slightly complicated issue here in multiple parts.  Hoping someone in the community can help. 

 

I am trying to add my child to a Premium Family.  We have 4 members of the family at one address.   3 members are on the Plan already, but I now want to add a 4th. 

 

We've had a Premium Family subscription for several months.  On registration I attempted to add our home address which is a valid building name, street name and postal code on Google.  However the Spotify Google query doesn't pick this up.  I used a nearby location which isn't correct. 

 

I have tried to add my 4th family members who already has her own Spotify child account (she is now turning 12 years old).  When she received the invite link, she used the same (albeit incorrect) address as the Premium Family, but this is not recognised on her device. 

 

So, ideally I want to 

1/ update my account to the correct address (which has been on Google maps for many years) 

 

2/ invite my daughter's existing child account to the Premium Family

 

Any thoughts please? 

Reply
1 Reply

Hey @Blueghoti,

 

Thanks for reaching out! 
You can try using a Google+ code instead of the address 🙂 Check out the solution to this post to see how it works!
Tip: Here you can also find all the steps you need to add a Spotify Kids account to the Family plan 🙌🏼

Hope this helps! We're here for you if there's anything else.

VasilModerator
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