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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 154914 Views
  • 32 replies
  • 9 likes
  • 154914 Views
  • 32 replies
  • 9 likes

Superuser Contribution Family Premium Plan Manager Profile

I am the plan manager but when I log in with my current email it shows me as plan member and has me also listed under a different user name as plan manager, but I cannot recall using a different email to set up....how do I find the email address of t...

  • Visitor
  • ...ifferent email to set up....how do I find the email address of the plan manger of the family premium that I am an active member of?  
  • Mario
  • Spotify Legend
  • 1610 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1610 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Getting Family Plan--daughter already has account, can she be added and save her playlists?

How does the existing user join the Family Premium account? Do we (plan manager) send the existing user the Family Link? How do they merge?

  • Newbie
  • How does the existing user join the Family Premium account?  Do we (plan manager) send the existing user the Family Link?  How do they merge?
  • Mario
  • Spotify Legend
  • 655 Views
  • 1 replies
  • 0 likes
  • 655 Views
  • 1 replies
  • 0 likes

Accessing Family Plan Manager's Music and Playlists

PlanFree/PremiumCountryUSADeviceiPhone 8Operating SystemiOS My Question or IssueHi, can all family plan members see and access the Family Plan Manager's (that's me) library and playlists? Can all members contribute to the library? We've spent years s...

  • Casual Listener
  • Plan Free/Premium Country USA Device iPhone 8 Operating System iOS   My Question or Issue Hi, can all family plan members see and access the Family Plan Manager's (that's me) library a...
  • Emilia_8
  • Community Legend
  • 6670 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 6670 Views
  • 7 replies
  • 0 likes

Superuser Contribution Addebito 9,99 Premium benchè membro di Premium for Family

Salve, tento di spiegare qual'è il mio problema.lo scorso 12 dicembre ho aderito al piano Premium for Family (da partecipante: il gestore del profilo è un altro familiare) e contestualmente ho disdetto il mio account Premium da 9,99. Tuttavia, il gio...

  • Visitor
  • Salve, tento di spiegare qual'è il mio problema. lo scorso 12 dicembre ho aderito al piano Premium for Family  (da partecipante: il gestore del profilo è un altro familiare) e contestualmente h...
  • Mario
  • Spotify Legend
  • 333 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 333 Views
  • 1 replies
  • 0 likes

Change Family Plan keeping account

I have a Family Plan, but I am not the Administrator. I will probably move from here with my wife, who also have another account from this plan. How can I leave this Plan to Other Family Plan keeping the same account for us (keeping playlists, and Ot...

  • Visitor
  • I have a Family Plan, but I am not the Administrator. I will probably move from  here with my wife, who also have another account from this plan. How can I leave this Plan to Other Family Plan k...
  • Emilia_8
  • Community Legend
  • 4306 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 4306 Views
  • 1 replies
  • 0 likes

Family frustration

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI logged into Spotify using my daughters' account details on my phone. I upgraded to the Prem...

  • Visitor
  • ...ogged into Spotify using my daughters' account details on my phone.  I upgraded to the Premium family and sent out invitations on Whatsapp. Everyone now has Family apart from me. Spotify s...
  • OneByBoo
  • Roadie
  • 411 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 411 Views
  • 1 replies
  • 0 likes

commercials during premium family

PlanPremium FamilyCountry NL My Question or Issue I have a premium family play for a while now. For unknown reasons I hear commercials comming through on some playlists, which is annoying if you pay to not hear commercials My account details clearly ...

  • Newbie
  •   Plan Premium Family Country   NL   My Question or Issue   I have a premium family play for a while now. For unknown reasons I hear commercials comming through on s...
  • OneByBoo
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 338 Views
  • 1 replies
  • 0 likes

Help with adding members to Premium Family

Hi, I have the family premium on my phone and I am trying to add my parents to it however it won't work. I have logged out of my account and their 'free' account. I have sent the invite, but when I click on the invite, it takes me to the log in page ...

  • Visitor
  • Hi, I have the family premium on my phone and I am trying to add my parents to it however it won't work. I have logged out of my account and their 'free' account. I have sent the invite, but when I c...
  • OneByBoo
  • Roadie
  • 428 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 428 Views
  • 1 replies
  • 0 likes

Can't upgrade to family plan

Right now I have spotify premium, I used a free trial way back when I first signed up. Now i want to upgrade to premium for family, and it will not allow me because i have previously used a free trial. I don't need the trial period, I just want the f...

  • Visitor
  • Right now I have spotify premium, I used a free trial way back when I first signed up. Now i want to upgrade to premium for family, and it will not allow me because i have previously used a f...
  • irsemoticon
  • Casual Listener
  • 815 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 815 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family member still shown as in different country

My mother recently moved back in with us in Istanbul, Turkey after living in Greece. I tried to add her to our family account but it says she needs to be in the same location as us.SHE IS! How can this be resolved? PlanFamily PremiumCountryTurkey/Gre...

  • Newbie
  • My mother recently moved back in with us in Istanbul, Turkey after living in Greece. I tried to add her to our family account but it says she needs to be in the same location as us.SHE IS! How can t...
  • Katerina
  • Spotify Legend
  • 832 Views
  • 2 replies
  • 2 likes
  • Premium for Family
  • 832 Views
  • 2 replies
  • 2 likes

Solved!!Superuser Contribution Accept Vouchers for Spotify Family

PlanPremium FamilyCountryGermanyMy Question or Issue I have a voucher and would like to use it to pay for my Spotify Family account.I saw in the Help, that this is for some reason not possible.Please fix that! It does not make sense and gives a bad c...

  • Visitor
  • Plan Premium Family Country Germany My Question or Issue   I have a voucher and would like to use it to pay for my Spotify Family account. I saw in the Help, that this is for some r...
  • Katerina
  • Spotify Legend
  • 750 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 750 Views
  • 2 replies
  • 0 likes

family premium no slots to add family members

My Question or IssueHi, I changed from premium to family premium yesterday, I have sent a link to my wife but it wont add her to my family group saying you already have family membership but she hasn't shown up on my family account list, also there i...

  • Newbie
  •       My Question or Issue Hi, I changed from premium to family premium yesterday, I have sent a link to my wife but it wont add her to my family group saying you already have family...
  • Billy-J
  • Spotify Star
  • 599 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 599 Views
  • 1 replies
  • 0 likes

Cannot upgrade to Family Premium

My Question or IssueI have created a Free account and am trying to upgrade to Family Premium. Every time I try to add my credit card to complete the upgrade, I get the message "Payment Failed. Try again, or use a different payment method". The card i...

  • Newbie
  • My Question or Issue I have created a Free account and am trying to upgrade to Family Premium. Every time I try to add my credit card to complete the upgrade, I get the message "Payment Failed. T...
  • Billy-J
  • Spotify Star
  • 983 Views
  • 2 replies
  • 4 likes
  • Premium for Family
  • 983 Views
  • 2 replies
  • 4 likes

Superuser Contribution Family Plan Problems with Alexa

PlanFamily PremiumCountryUSDeviceiPhone/AlexaMy Question or IssueOk, please try to follow me here. Before upgrading to the Family plan a few days ago we used one account for me, my wife and my youngest. We have an Echo, a Dot and a Kids's Dot. Whenev...

  • Visitor
  •   Plan Family Premium Country US Device iPhone/Alexa My Question or Issue Ok, please try to follow me here.    Before upgrading to the Family plan a few days ago we used o...
  • Peter
  • Spotify Legend
  • 539 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 539 Views
  • 1 replies
  • 0 likes

problems inviting a familymember

I have sent 9 invites to the same familymember, but still it wont work? I have tried to cancel the invite every time and resend a new, still it wont. What happens is that my computer is working for minutes, nothing happening, I have to exit the "sign...

  • Newbie
  • I have sent 9 invites to the same familymember, but still it wont work? I have tried to cancel the invite every time and resend a new, still it wont. What happens is that my computer is working for m...
  • osornios
  • Spotify Star
  • 629 Views
  • 1 replies
  • 0 likes
  • 629 Views
  • 1 replies
  • 0 likes

Spotify Family Premium Account Invitation can't be sent.

I go into the screen where I can see members but when I try to Invite It says "331 - Tuh! Bir sorun oldu, lutfen yeniden dene" Which means "331 - Oops! An error occured, please try again". At first try it was like invitations sent but no one got it. ...

  • Casual Listener
  • I go into the screen where I can see members but when I try to Invite It says "331 - Tuh! Bir sorun oldu, lutfen yeniden dene" Which means "331 - Oops! An error occured, please try again". At first t...
  • osornios
  • Spotify Star
  • 5030 Views
  • 1 replies
  • 0 likes
  • 5030 Views
  • 1 replies
  • 0 likes

Multimedia player wont login with family premium

I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to continue using the player ?

  • Newbie
  • I have Parrot Asteroid car multimedia player with i play spotify. Now when family premium account wont login and require premium account. Do i have to downgrade family premium to premium to c...
  • osornios
  • Spotify Star
  • 418 Views
  • 1 replies
  • 0 likes
  • 418 Views
  • 1 replies
  • 0 likes

Cannot chose Upbeat or Chill on Android

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • osornios
  • Spotify Star
  • 617 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 617 Views
  • 1 replies
  • 0 likes

Re: Deleted family member by mistake

Hi there I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ???? Please help.....having a nightmare!! Tim

  • Visitor
  • Hi there I just did the same....accidentally removed my daughter from Family Premium....and now all her Playlists are not there ???? Please help.....having a nightmare!! Tim
  • osornios
  • Spotify Star
  • 410 Views
  • 1 replies
  • 0 likes
  • 410 Views
  • 1 replies
  • 0 likes