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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 126848 Views
  • 32 replies
  • 8 likes
  • 126848 Views
  • 32 replies
  • 8 likes

Cannot see albums

PlanPremiumCountryUnited States DeviceiPhone 7 Operating SystemiOS 12.2 My Question or IssueBefore the new iOS update I could go into any artist and could see their albums/individual songs. Now when I try to, all I can do is shuffle play. When trying...

  • Casual Listener
  • Plan Premium Country United States   Device iPhone 7   Operating System iOS 12.2   My Question or Issue Before the new iOS update I could go into any artist and could see t...
  • Vvvvv_
  • Casual Listener
  • 172 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 172 Views
  • 1 replies
  • 0 likes

Manage family account

I am trying to manage my Premium for Family account. Instructions say to go to my account (which I've done) and click on Premium for Family on the menu on the left - there is no Premium for Family on this menu! I have followed all of the instructions...

  • Casual Listener
  • I am trying to manage my Premium for Family account. Instructions say to go to my account (which I've done) and click on Premium for Family on the menu on the left - there is no Premium f...
  • Bittencourt
  • Spotify Star
  • 19620 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 19620 Views
  • 5 replies
  • 1 likes

Premium Family cancelled and reactivaded

Good morning, i've cancelled my spotify family and premium account today but, some minutes later, i've checked that the account has been active again with no authorization. I want to request the payment cancelled and cancel the membership.Thanks.

  • Newbie
  • Good morning, i've cancelled my spotify family and premium account today but, some minutes later, i've checked that the account has been active again with no authorization.    I want to r...
  • Bittencourt
  • Spotify Star
  • 313 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 313 Views
  • 1 replies
  • 0 likes

Family plan in Israel

Hi,Can i have family plan in Israel?     

  • Newbie
  • Hi, Can i have family plan in Israel?          
  • Brunelicia
  • Community Legend
  • 282 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 282 Views
  • 1 replies
  • 1 likes

How do I Limit Explicit Content for certain family members?

PlanFree/PremiumCountry Device Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI manage a family account so how do I manage my children's access to explicit content? If I Limit it from their phone they can switch it off ag...

  • Casual Listener
  • Plan Free/Premium Country   Device   Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I manage a family account so how do I manage my c...
  • thehendies
  • Casual Listener
  • 369 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 369 Views
  • 2 replies
  • 0 likes

Why can't I play my spotify family plan on more than one Google speaker at a time?

PlanFamily PremiumCountryUnited Kingdom DeviceGoogle Home My Question or IssuePreviously, I could only play my spotify premium account on one Google Home speaker at a time. I saw the adverts for upgrading to Family Premium, with the free Google Mini,...

  • Newbie
  • Plan Family Premium Country United Kingdom   Device Google Home   My Question or Issue Previously, I could only play my spotify premium account on one Google Home speaker at a t...
  • Brunelicia
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 294 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google home mini promo

PlanPremiumCountry USDevicePixel My Question or Issue How long did existing customers have to wait before the Google home mini email was received? I registered on the 1st and am wondering if I did something wrong or if others are also waiting. Thanks...

  • Casual Listener
  • Plan Premium Country  US Device Pixel   My Question or Issue  How long did existing customers have to wait before the Google home mini email was received? I registered on the 1...
  • xpapax
  • Casual Listener
  • 18938 Views
  • 29 replies
  • 3 likes
  • 18938 Views
  • 29 replies
  • 3 likes

Verify Address

PlanPremiumCountryUSAMy Question or IssueMy family and I live in a townhouse and we are on the premium family plan. I was asked to verify my address a week ago and I did. But, I got an email saying it couldn't be verified and I was kicked off the pla...

  • Newbie
  •   Plan Premium Country USA My Question or Issue My family and I live in a townhouse and we are on the premium family plan. I was asked to verify my address a week ago and I did. But, I g...
  • Brunelicia
  • Community Legend
  • 492 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 492 Views
  • 1 replies
  • 1 likes

Family premium and Hulu

Can we make the top question “Why can’t the family premium use at least one account of Hulu when we pay more?”

  • Casual Listener
  • Can we make the top question “Why can’t the family premium use at least one account of Hulu when we pay more?”  
  • OneByBoo
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 224 Views
  • 1 replies
  • 0 likes

Spotify family member can't be added

PlanPremium for familyCountryCzech Republic My Question or IssueI've added another family member to my premium for family a while ago. Everything's been working just fine, but today Spotify says that she isn't subscribed for Spotify premium and I can...

  • Casual Listener
  • Plan Premium for family Country Czech Republic   My Question or Issue I've added another family member to my premium for family a while ago. Everything's been working just fine, but t...
  • Billy-J
  • Spotify Star
  • 512 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 512 Views
  • 3 replies
  • 0 likes

add a family member with no email address

Hi I would like to add 2 devices (my sons tablet and a spare tablet) neither of which have email addresses associated with themis there a way to add these 2 devices to my plan without sending an email invite? thanks

  • Newbie
  • Hi I would like to add 2 devices (my sons tablet and a spare tablet)  neither of which have email addresses associated with them is there a way to add these 2 devices to my plan without sendin...
  • gizgad67
  • Newbie
  • 346 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 346 Views
  • 2 replies
  • 0 likes

I'm already on a Premium subscription. What happens to my billing when I become a Premium for Family

PlanPremiumCountryThe Netherlands My Question or IssueI'm already on a Premium subscription. What happens when I upgrade to Family?The answer I found: If you're already a Premium user, don't worry! We won’t bill you until the time you’ve paid for has...

  • Casual Listener
  • Plan Premium Country The Netherlands   My Question or Issue I'm already on a Premium subscription. What happens when I upgrade to Family? The answer I found: If you're already a Premium u...
  • MD-16
  • Casual Listener
  • 364 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 364 Views
  • 2 replies
  • 0 likes

Spotify Family Invitation not working

Hello,I just upgraded my premium account to a family account. I invited my girlfriend, who I live with, via email. She recieved the email, and did everything and it just kept popping up with 'Something went wrong'. I took her off the account then re-...

  • Casual Listener
  • Hello, I just upgraded my premium account to a family account. I invited my girlfriend, who I live with, via email. She recieved the email, and did everything and it just kept popping up with 'S...
  • annanka
  • Newbie
  • 490 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 490 Views
  • 4 replies
  • 0 likes

Spotify Family

Hi, I used to be a member of a Premium Family plan until yesterday. I’ve got an e-mail that says my account hasn’t been confirmed so that I’m now using my Spotify with a free membership. We’ve tried to sent another invitation but it hasn’t been confi...

  • Casual Listener
  • Hi, I used to be a member of a Premium Family plan until yesterday. I’ve got an e-mail that says my account hasn’t been confirmed so that I’m now using my Spotify with a free membership. We’ve t...
  • caglaa
  • Casual Listener
  • 229 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 229 Views
  • 2 replies
  • 0 likes

fecebook hesabı

Facebook hesabım çalındığı için ve spotify premium hesabım facebook hesabına bağlı olduğu için hesabımı iptal edemiyorum. Ayrıca hiçbir şekilde facebook hesabıma erişim sağlayamıyorum. Bu yüzden de hesabımı kapatmak ve yeni bir hesap açmak istiyorum....

  • Newbie
  • Facebook hesabım çalındığı için ve spotify premium hesabım facebook hesabına bağlı olduğu için hesabımı iptal edemiyorum. Ayrıca hiçbir şekilde facebook hesabıma erişim sağlayamıyorum. Bu yüzden de h...
  • Mantisentil
  • Community Legend
  • 774 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 774 Views
  • 1 replies
  • 0 likes

Problemas com Plano Familiar Premium

PlanPlano Familiar PremiumCountryBrasilDevice(Moto E5)Operating System(Android) My Question or IssueEstou em um plano familiar mas não consigo baixar músicas. Sempre aparece a mensagem de que eu tenho que ser premium para conseguir baixar. O que eu f...

  • Casual Listener
  • Plan Plano Familiar Premium Country Brasil Device (Moto E5) Operating System (Android)   My Question or Issue Estou em um plano familiar mas não consigo baixar músicas. Sempre aparece ...
  • Bittencourt
  • Spotify Star
  • 450 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 450 Views
  • 3 replies
  • 0 likes

Kicked Out From Family Premium

PlanFree/PremiumCountryTurkeyDeviceİphone 5s,Macbook Pro Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently kicked out from Family Premium,because Spotify send me a mail to confirm my adress in 7 days,but I couldn'...

  • Regular
  • Plan Free/Premium Country Turkey Device İphone 5s,Macbook Pro  Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recently kicked out from Family...
  • Canfather82
  • Regular
  • 3144 Views
  • 13 replies
  • 0 likes
  • Premium for Family
  • 3144 Views
  • 13 replies
  • 0 likes

Family plan

PlanPremium FamilyCountryScotlandDeviceIphone XOperating SystemiOS 10, My Question or IssueI have premium family subscription however i can only listen on one device, as it kicks the other user off even though they have accepted invite. can you pleas...

  • Newbie
  • Plan Premium Family Country Scotland Device Iphone X Operating System iOS 10,    My Question or Issue I have premium family subscription however i can only listen on one device, a...
  • OneByBoo
  • Roadie
  • 286 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 286 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Buenas tardes el dia de hoy renove el plan premium familiar el cual se deberia renovar hasta el 14/04/2018 pero revisando la pagina sale que se renovara el 24/03/2018 quiero saber xq ese detalle

  • Newbie
  • Buenas tardes el dia de hoy renove el plan premium familiar el cual se deberia renovar hasta el 14/04/2018 pero revisando la pagina sale que se renovara el 24/03/2018 quiero saber xq ese detalle
  • OneByBoo
  • Roadie
  • 353 Views
  • 1 replies
  • 0 likes
  • plan familiar
  • 353 Views
  • 1 replies
  • 0 likes

Family Premium Owner name incorrect on invite

My account invitation shows "Congratulations! You are about to join the family plan of [ex-boyfriend]." As the account owner I find this frustrating when inviting family members. There seems to be no option to change in account settings. Is it possib...

  • Newbie
  • My account invitation shows "Congratulations! You are about to join the family plan of [ex-boyfriend]." As the account owner I find this frustrating when inviting family members. There seems to be n...
  • OneByBoo
  • Roadie
  • 338 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 338 Views
  • 1 replies
  • 0 likes