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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
83008 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
63845 Views
31 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199056 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30066 Views
44 replies
4 likes
HI, I followed the help instructions and got to the family page. It says I can have 6 family members but I do not see the link button to invite more family members. I invited my kids, but need to add my wife ! PlanPremiumCountry Device(iPhone 8, Sams...
HI, I followed the help instructions and got to the family page. It says I can have 6 family members but I do not see the link button to invite more family members. I invited my kids, b...
Community Legend
1189 Views
3 replies
0 likes
Hey guys,I'm considering switching over from my student membership over to the family premium membership. I was just curious as how how this works. For example, does this require 6 separate accounts on spotify, or does everyone on the family premium ...
Hey guys, I'm considering switching over from my student membership over to the family premium membership. I was just curious as how how this works. For example, does this require 6 s...
Spotify Star
587 Views
3 replies
0 likes
PlanFamilyCountryUSA My Question or IssueThe owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?
Plan Family Country USA My Question or Issue The owner of the family account is moving and I'd like to preserve my lists and start my own account. What do I need to do?
Spotify Legend
14177 Views
2 replies
0 likes
Can I join a family subscription after my regular subscription ends?
Can I join a family subscription after my regular subscription ends?
Spotify Star
1032 Views
1 replies
1 likes
Hi, I have been trying to add one of the kids to the family plan and I'm about ready to throw my phone through the wall. She has her own premium account. She has her own email. I have a family plan. there are 4 of us on the plan already. When I log i...
Hi, I have been trying to add one of the kids to the family plan and I'm about ready to throw my phone through the wall. She has her own premium account. She has her own email. I have a family...
Spotify Star
735 Views
1 replies
0 likes
My Question or IssueI have many playlist created when we had one account as a family and my library is a mess! Can I transfer them to their real owners? or there’s a way for them to copy the playlist and conserve it even if I delete them? Help please...
My Question or Issue I have many playlist created when we had one account as a family and my library is a mess! Can I transfer them to their real owners? 🤔 or there’s a way for t...
Moderator
1134 Views
1 replies
0 likes
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We use sonos speakers, we are having issues playing different music on different speake...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue...
Moderator
6966 Views
9 replies
0 likes
PlanPremium familyCountryDenmarkDevice(iPhone / computer)Operating System(iOS 10, Windows 10) My Question or IssueHi Spotify. We have a Spotify premium family plan. As of this school year my oldest son (16 years old) is moving to a boarding school, a...
Plan Premium family Country Denmark Device (iPhone / computer) Operating System (iOS 10, Windows 10) My Question or Issue Hi Spotify. We have a Spotify premium family plan. As of t...
Composer
2154 Views
4 replies
1 likes
Plan: Family PremiumCountry: Czech Republic Device with issue: iPhone 6Operating System: iOS Hello,I am asking for help to fix my issue with Spotify family.My sister has changed from Samsung to my old iPhone 6 recently, which means we had to factory ...
Plan: Family Premium Country: Czech Republic Device with issue: iPhone 6 Operating System: iOS Hello, I am asking for help to fix my issue with Spotify family. My sister h...
Spotify Legend
628 Views
1 replies
0 likes
Hello, I sued to have premium for family on a different account that was registered in the UK. I have since moved back to my country and tried switching to a Romanian Spotify for Family accont, which did not work (got a payment failed error, despite ...
Hello, I sued to have premium for family on a different account that was registered in the UK. I have since moved back to my country and tried switching to a Romanian Spotify for Family a...
Spotify Legend
1107 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSo my brother created his Spotify account when he was in the UK. When he was back at our home...
...rother created his Spotify account when he was in the UK. When he was back at our home address, he could not join the family plan. Any solution guys? *When prompted to enter address, both o...
Spotify Legend
1456 Views
1 replies
0 likes
Family Premium United States I signed up to Spotify’s Family Premium plan when Hulu was being offered. I did not sign up with Hulu at the time as I figured I could do it at a later date. Now it appears that I can’t find my link to do it and the HULU ...
Family Premium United States I signed up to Spotify’s Family Premium plan when Hulu was being offered. I did not sign up with Hulu at the time as I figured I could do it a...
Spotify Star
912 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have a family plan subscription. It is just my wife and I. We are typically in different l...
...family plan subscription. It is just my wife and I. We are typically in different locations. I have a streaming device at location 1 under my profile but I am at location 2 listening on a different d...
Moderator
908 Views
1 replies
0 likes
I have followed the instructions to add my daughter to family premium.She gets the link and creates her own account with her email, verifies the address and creates her own password.She picks up my username ( somehow ) and plays her music which 'over...
I have followed the instructions to add my daughter to family premium. She gets the link and creates her own account with her email, verifies the address and creates her own password. She picks u...
Moderator
803 Views
1 replies
0 likes
Hello everyone, I was wondering if i can rename the Family accounts. Right now my account is used inside the house and Im using my sons. I would like to rename them according to there usage but i cant find an option to rename them. Thanks in advance....
Hello everyone, I was wondering if i can rename the Family accounts. Right now my account is used inside the house and Im using my sons. I would like to rename them according to t...
Visitor
1742 Views
2 replies
0 likes
PlanPremiumCountryNetherlandsDevice Operating System My Question or IssueCurrently two people on Family plan but no slots available to add more members of the family?
Plan Premium Country Netherlands Device Operating System My Question or Issue Currently two people on Family plan but no slots available to add more members o...
Spotify Star
855 Views
1 replies
0 likes
I would like to start a duo subscription with my daughter, but she is currently away in college. She is still my dependent and during breaks and summer (when not in summer school) she lives in the same home with me. Can we still do the duo plan? How ...
I would like to start a duo subscription with my daughter, but she is currently away in college. She is still my dependent and during breaks and summer (when not in summer school) she lives in ...
Spotify Star
1762 Views
3 replies
0 likes
PlanPremiumCountry DeviceiPhone 6Operating System(iOS 12 I redeemed a Spotify gift card for 3 months but I’m joining a family plant whit my uncle would my 3 month subscription be cancelled after joining
Plan Premium Country Device iPhone 6 Operating System (iOS 12 I redeemed a Spotify gift card for 3 months but I’m joining a family plant whit my uncle would my 3 month s...
Spotify Legend
1027 Views
2 replies
0 likes
PlanFAMILYCountryINDIADevicePC/ANDROIDOperating SystemAndroid, Windows 10 My Question or IssueFAMILY PLAN IS NOT WORKING i cant find any link anywhere to invite my family members.after lot of research found a linkhttps://www.spotify.com/in/account/fa...
Plan FAMILY Country INDIA Device PC/ANDROID Operating System Android, Windows 10 My Question or Issue FAMILY PLAN IS NOT WORKING i cant find any link anywhere to i...
Spotify Star
2578 Views
5 replies
0 likes
Hi, I'd like to be able to use my account (family) with my phone and at home at the same time.My Sonos and google home devices are linked to my Spotify Premium account but when my family want to listen music at home, I cannot listen music on my phone...
Hi, I'd like to be able to use my account (family) with my phone and at home at the same time. My Sonos and google home devices are linked to my Spotify Premium account but when my family want to l...
Spotify Legend
794 Views
4 replies
0 likes
