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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 126882 Views
  • 32 replies
  • 8 likes
  • 126882 Views
  • 32 replies
  • 8 likes

Spotify Kids

PlanPremium/FamilyCountryMexicoDeviceMacOperating SystemMacOS Sonoma 4.0 My Question or IssueMy 9 year old son wants to run spotify kids on macOS Sonoma 4.0 There is no app in the app store for MacOS . Is there any way to run it on web?

  • Visitor
  • Plan Premium/Family Country Mexico Device Mac Operating System MacOS Sonoma 4.0   My Question or Issue My 9 year old son wants to run spotify kids on macOS Sonoma 4.0 There is no app i...
  • Maxim
  • Spotify Star
  • 137 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 137 Views
  • 1 replies
  • 0 likes

Superuser Contribution Por qué no puedo meterme a mi plan familiar

Lo qué pasa es que siempre habíamos tenido plan familiar pero mi padre nos sacó o canceló a todos del olán por que ya no quería que se le cobrara automático y ahora para iniciar un plan en la familia no podemos acceder por culpa de que nos sacó sin s...

  • Visitor
  • Lo qué pasa es que siempre habíamos tenido plan familiar pero mi padre nos sacó o canceló a todos del olán por que ya no quería que se le cobrara automático y ahora para iniciar un plan en la familia...
  • OscarDC
  • Moderator
  • 101 Views
  • 1 replies
  • 0 likes
  • 101 Views
  • 1 replies
  • 0 likes

Superuser Contribution SHared Playlists are empty in Kids Account

Hello, I have changed my premium account to Premium Family and opened an account for my daughter. I shared some playlists with her, the first ones are alright but at some point they all appeared empty "currently not available". I logged out and in ag...

  • Regular
  • Hello, I have changed my premium account to Premium Family and opened an account for my daughter. I shared some playlists with her, the first ones are alright but at some point they all appeared e...
  • Komplikaethe
  • Regular
  • 529 Views
  • 11 replies
  • 0 likes
  • Premium for Family
  • 529 Views
  • 11 replies
  • 0 likes

Superuser Contribution Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de

Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium.PlanPremiumCountryArgentina My Question or Issue

  • Visitor
  • Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium. Plan Premium Country Argentina     My Question or Issue  
  • Kiril
  • Moderator
  • 2377 Views
  • 15 replies
  • 0 likes
  • Premium for Family
  • 2377 Views
  • 15 replies
  • 0 likes

Paid for premium but still not updated on my account

My wife paid for premium duo over a week ago and my account still doesn't recieve the benefits of premium

  • Visitor
  • My wife paid for premium duo over a week ago and my account still doesn't recieve the benefits of premium
  • Maxim
  • Spotify Star
  • 88 Views
  • 1 replies
  • 0 likes
  • 88 Views
  • 1 replies
  • 0 likes

Solved!! spotify duo premium ad

I'm on spotify family and i keep seeing the premium duo ad. I do not want to see it everytime i launcht the app since i already have premium. Please give an option to turn that off.

  • Visitor
  • I'm on spotify family and i keep seeing the premium duo ad. I do not want to see it everytime i launcht the app since i already have premium. Please give an option to turn that off.  
  • SJ123
  • Visitor
  • 2831 Views
  • 4 replies
  • 2 likes
  • Premium for Family
  • 2831 Views
  • 4 replies
  • 2 likes

Solved!! Premium family plan manager - NO free audiobook listening time available

PlanPremium Family (plan manager)CountryUSADeviceiphone 11 or 2022 macbook proOperating Systemlatest MacOS or iOS My Question or IssueI would like to use the free listening time for some Audiobooks but it appears I have no free time available. When I...

  • Newbie
  • Plan Premium Family (plan manager) Country USA Device iphone 11 or 2022 macbook pro Operating System latest MacOS or iOS   My Question or Issue I would like to use the free listening t...
  • Maxim
  • Spotify Star
  • 1194 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1194 Views
  • 1 replies
  • 0 likes

My wife and I use same address for Premium Duo, but Spotify says "There is a problem."

PlanPremium DuoCountryUSA My Question or IssueI have invited my wife to join my Premium Duo account. For our address, we both used Spotify's Auto-Complete to make sure we are entering the same address. Even so, Spotify keeps saying "There is a proble...

  • Visitor
  • Plan Premium Duo Country USA   My Question or Issue I have invited my wife to join my Premium Duo account.  For our address, we both used Spotify's Auto-Complete to make sure we are e...
  • Maxim
  • Spotify Star
  • 111 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 111 Views
  • 1 replies
  • 0 likes

Solved!! Family plan, variable locations, can I?

Greetings, I work in a remote area while my other family members live in the same household. I usually go there during the weekend, then return to worksite for 5 days. I'm strongly considering spotify family as the app has been very convinient to me ...

  • Visitor
  • Greetings,   I work in a remote area while my other family members live in the same household. I usually go there during the weekend, then return to worksite for 5 days. I'm strongly c...
  • Maxim
  • Spotify Star
  • 152 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 152 Views
  • 2 replies
  • 0 likes

My Duo plan account locked

PlanDuoCountryUkraineDeviceSamsung Galaxy S10+, Car media player on Android 11, Samsung Tizen TV)Operating System(Android 12, Android 11, Tizen OS.) My Question or IssueCan my account be blocked if I use the Duo plan? But for one of the users, Spotif...

  • Newbie
  • Plan Duo Country Ukraine Device Samsung Galaxy S10+, Car media player on Android 11, Samsung Tizen TV) Operating System (Android 12, Android 11, Tizen OS.)   My Question or Issue ...
  • Maxim
  • Spotify Star
  • 131 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 131 Views
  • 1 replies
  • 0 likes

I'm not being accepted to my family plan, even with the correct address on

I followed every step to register in my family plan, I wrote the correct address but I'm not accepted into the family plan. Other family members are let in except me.

  • Visitor
  • I followed every step to register in my family plan, I wrote the correct address but I'm not accepted into the family plan. Other family members are let in except me.
  • Maxim
  • Spotify Star
  • 112 Views
  • 1 replies
  • 0 likes
  • 112 Views
  • 1 replies
  • 0 likes

You cannot join this plan You can join someone else's Premium plan only once every 12 months.

CountryCosta RicaMy Question or IssueHello, my problem is that my uncle forgot to renew the family premium so it was canceled and I renewed it again but when I joined again I got this problem, You cannot join this plan You can join someone else's Pre...

  • Casual Listener
  • Country Costa Rica My Question or Issue Hello, my problem is that my uncle forgot to renew the family premium so it was canceled and I renewed it again but when I joined again I got this p...
  • Maxim
  • Spotify Star
  • 209 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 209 Views
  • 5 replies
  • 0 likes

Can't join family plan once every 12 months

I'm trying to invite my husband to the family plan. We were on duo plan before. When he click on the invite, Spotify mentionned he can't join that plan once every 12 months. But we were with the Duo Plan just before.Help. We use Spotify all day long....

  • Visitor
  • I'm trying to invite my husband to the family plan. We were on duo plan before. When he click on the invite, Spotify mentionned he can't join that plan once every 12 months. But we were with the D...
  • pau_aga
  • Visitor
  • 2012 Views
  • 7 replies
  • 0 likes
  • 2012 Views
  • 7 replies
  • 0 likes

Smart Shuffle Doesn’t Work

PlanPremiumCountryUSADevice(iPhone 12)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI need help. Now the playlist radio is gone, the enhanced button is gone and the smart shuffle doesn’t work. It’s just regular shuffle. ...

  • Roadie
  • Plan Premium Country USA Device (iPhone 12) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I need help. Now the playlist radio is gone, the enhanc...
  • c0rps3
  • Regular
  • 401 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 401 Views
  • 2 replies
  • 1 likes

Superuser Contribution Spotify coming up with error message on browser "Spotify can't play this"

All day, Spotify is coming up with the error message "Spotify can't play this right now". I have logged out and back in again and tried using a different wifi and it's still not working. I checked the accounts and everything is paid up and I still ca...

  • Visitor
  • All day, Spotify is coming up with the error message "Spotify can't play this right now". I have logged out and back in again and tried using a different wifi and it's still not working. I checked th...
  • Joan
  • Moderator
  • 199 Views
  • 1 replies
  • 0 likes
  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't join Family plan

I type in the address correctly, the same way the plan owner did, and it either says I did it wrong or "There was a problem. Try again later."

  • Visitor
  • I type in the address correctly, the same way the plan owner did, and it either says I did it wrong or "There was a problem. Try again later."
  • OWOWO
  • Visitor
  • 299 Views
  • 4 replies
  • 1 likes
  • 299 Views
  • 4 replies
  • 1 likes

Superuser Contribution My friend can't edit playlist I invited them to collaborate

My friend can't edit playlist I invited them to collaborate, whether playlist is private or public. My friend also followed the playlist they collaborated on, but still could not edit. Help would be appreciated.

  • Newbie
  • My friend can't edit playlist I invited them to collaborate, whether playlist is private or public. My friend also followed the playlist they collaborated on, but still could not edit.   H...
  • Yordan
  • Moderator
  • 201 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 201 Views
  • 1 replies
  • 1 likes

Superuser Contribution My family is getting disconect to the plan

My family is getting disconect to the plan, I have to invite many times, and With no reason. We are getting tired of it.Country Brazil

  • Visitor
  • My family is getting disconect to the plan, I have to invite many times, and With no reason. We are getting tired of it. Country Brazil    
  • AlejaR
  • Moderator
  • 165 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 165 Views
  • 1 replies
  • 0 likes

How to change family premium leader

PlanPremiumCountryTurkeyDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Premium Country Turkey Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • AdamDam
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 1 replies
  • 0 likes