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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 178002 Views
  • 32 replies
  • 9 likes
  • 178002 Views
  • 32 replies
  • 9 likes

How to pay a subscription for a family abroad?

PlanPremiumCountryslovakia/czechia i am trying to set my card as the one that is going to pay for my family’s plan, they live abroad. I have a slovak card and they are in czechia. Now i read it’s an issue, so how can i pay for their family subscripti...

  • Newbie
  • Plan Premium Country slovakia/czechia   i am trying to set my card as the one that is going to pay for my family’s plan, they live abroad. I have a slovak card and they are in czechia. N...
  • Maxim
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 153 Views
  • 1 replies
  • 0 likes

Family plan: change administrator.

My Question or IssueHello. I have a family plan. Works perfect. I just noticed that only I (administrator), have access to free listening time for audio books. Im not a fan but my sister is a big listener. Can I remove myself as admin and switch to m...

  • Visitor
  • My Question or Issue Hello. I have a family plan. Works perfect. I just noticed that only I (administrator), have access to free listening time for audio books. Im not a fan but my sister is a big l...
  • Maxim
  • Spotify Star
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 161 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to stream to wifi device

PlanPremiumCountryPLDeviceAllOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have Arylic and Moode Player based streamers around the house, which are hijacked by single spotify account. If one of the family members strea...

  • Casual Listener
  • ...ouse, which are hijacked by single spotify account. If one of the family members streams the music to specific device/speaker, this device is no longer available to other family members (all accounts w...
  • chopperp1
  • Casual Listener
  • 834 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 834 Views
  • 2 replies
  • 0 likes

Superuser Contribution family member cant verfiy adress

i have invited my daughter, but when the adress verfication pops up and i type in the adress i have found on my account it gives me an error saying that all members must live at the same adress

  • Regular
  • i have invited my daughter, but when the adress verfication pops up and i type in the adress i have found on my account it gives me an error saying that all members must live at the same adress
  • harvenator
  • Visitor
  • 4998 Views
  • 20 replies
  • 0 likes
  • 4998 Views
  • 20 replies
  • 0 likes

When I put my address to join a family premium there is a problem.

When I try to join family premium, the address is not recognised and it says ‘there is a problem’ which then doesn’t allow me to join. I have tried various links and browsers but this outcome remains the same.

  • Visitor
  • When I try to join family premium, the address is not recognised and it says ‘there is a problem’ which then doesn’t allow me to join. I have tried various links and browsers but this outcome r...
  • frankiecavazos
  • Newbie
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

adding members

PlanPremiumeCountrygermany DeviceiPhone 11Operating SystemiOS 18 My Question or IssueHey I have an issue with adding my family to the plan. I write down the exact adress thats conected with my subscription, but it keeps telling me "you have to live o...

  • Newbie
  • Plan Premiume Country germany   Device iPhone 11 Operating System iOS 18   My Question or Issue Hey I have an issue with adding my family to the plan. I write down the exact a...
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 195 Views
  • 1 replies
  • 0 likes

Are there any options to have more than 6 accounts in a family?

PlanPremiumCountryUSA My Question or IssueSo, I have a family of 7. So, right there already is over the 6 allowed in a family plan. My daughter just wanted to listen to spotify on the tv. She says she can't because my wife is listening to it in the c...

  • Regular
  • Plan Premium Country USA   My Question or Issue So, I have a family of 7.  So, right there already is over the 6 allowed in a family plan.  My daughter just wanted to listen to s...
  • Adam1313
  • Music Fan
  • 9754 Views
  • 4 replies
  • 5 likes
  • Premium for Family
  • 9754 Views
  • 4 replies
  • 5 likes

Solved!!Superuser Contribution Premium family account - listen on a device (iphone)

I have just discovered I can listen to audiobooks and started to listen to a book on my Spotify app on my PC. I have a family premium account. If I look on my phone I can see the audiobook listed in my library but there is a lock symbol which stops m...

  • Regular
  • I have just discovered I can listen to audiobooks and started to listen to a book on my Spotify app on my PC.  I have a family premium account.  If I look on my phone I can see the a...
  • Geebs001
  • Newbie
  • 833 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 833 Views
  • 10 replies
  • 0 likes

How change account that gets audiobooks?

My understanding is only the main or primary account on a family plan gets audiobook access. Is there a way to switch which account gets audiobooks or is there a way to change what account is the main/primary so they have access?

  • Visitor
  • My understanding is only the main or primary account on a family plan gets audiobook access. Is there a way to switch which account gets audiobooks or is there a way to change what account is the m...
  • Maxim
  • Spotify Star
  • 804 Views
  • 1 replies
  • 0 likes
  • 804 Views
  • 1 replies
  • 0 likes

how can i contact spotify support?

i have family plan and i sent a link to my brother. he entered our address but and i saw that it's the same address but it's still not working, we leave in the same house. i'm trying to find Spotify's support . please help me

  • Visitor
  • i have family plan and i sent a link to my brother. he entered our address but and i saw that it's the same address but it's still not working, we leave in the same house. i'm trying to find S...
  • andrewlee1211
  • Newbie
  • 650 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 650 Views
  • 2 replies
  • 0 likes

Superuser Contribution Went from Duo to Family plan, and playlist info lost

Hello! I was on a duo account and upgraded to family premium. My sister was on my duo account and then re-invited to family account, but when she joined our family she lost all of her playlist data. PLEASE HELP! PlanFree/PremiumCountry Device(iPhone ...

  • Newbie
  • Hello!    I was on a duo account and upgraded to family premium. My sister was on my duo account and then re-invited to family account, but when she joined our family she lost all of h...
  • 26644233
  • Newbie
  • 327 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 327 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family member trying to accept invite

None of the below information is required. However, the more you provide the easier it will be for us to try and help.PlanPremiumCountryUnited KingdomDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Wind...

  • Visitor
  • ...acbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've upgraded my account to family successfully and have tried to add a family m...
  • Not applicable
  • 1833 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1833 Views
  • 7 replies
  • 0 likes

Solved!! Family Plan Removal - Address Verification

Recently, I was removed from the family plan I have been in for years without notice. After me and my family plan owner dug through our emails, we discovered it was due to an address verification issue. After adding my address to my account, I learne...

  • Casual Listener
  • Recently, I was removed from the family plan I have been in for years without notice. After me and my family plan owner dug through our emails, we discovered it was due to an address verification i...
  • Not applicable
  • 7929 Views
  • 22 replies
  • 2 likes
  • Premium for Family
  • 7929 Views
  • 22 replies
  • 2 likes

Solved!! Remove Family member - what happens to playlists etc. ?

Hello everyone, I would like to remove my girlfriend from the Family subscription as we have split up. My question would be what happens to her account. Will her playlists etc. still be available or will they all be deleted? Best regards Gizmo

  • Newbie
  • Hello everyone,   I would like to remove my girlfriend from the Family subscription as we have split up. My question would be what happens to her account. Will her playlists etc. still be a...
  • Maxim
  • Spotify Star
  • 271 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 271 Views
  • 1 replies
  • 0 likes

Premium user getting adverts

PlanPremiumCountryAustraliaDeviceSamsung fold 4Operating System For the last week ive been getting adverts that i have to skip. They are not part of the podcasts im listening to and are seperate files. Why is this happening now and how do i contact s...

  • Newbie
  • Plan Premium Country Australia Device Samsung fold 4 Operating System     For the last week ive been getting adverts that i have to skip. They are not part of the podcasts im liste...
  • Maxim
  • Spotify Star
  • 299 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 299 Views
  • 3 replies
  • 2 likes

Solved!! My wife got thrown out of our family plan, staying her address doesn't matc

My wife and I lives under the same roof, why did she got thrown out of our family plan due to the address don't match?!

  • Casual Listener
  • My wife and I lives under the same roof, why did she got thrown out of our family plan due to the address don't match?!
  • Maxim
  • Spotify Star
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes