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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 103066 Views
  • 32 replies
  • 6 likes
  • 103066 Views
  • 32 replies
  • 6 likes

Superuser Contribution Can't link family members to Family Premium "There was a problem" error message

PlanPremiumCountryUK DeviceLenovo laptop 2018Operating SystemWindows 10 My Question or Issue I've sent an invite to a family member and after they follow the link, accept the invite, log on to Spotify and enter their address (which is the exact same ...

  • Newbie
  • Plan Premium Country UK   Device Lenovo laptop 2018 Operating System Windows 10  My Question or Issue   I've sent an invite to a family member and after they follow the l...
  • MihailY
  • Moderator
  • 5113 Views
  • 18 replies
  • 4 likes
  • Premium for Family
  • 5113 Views
  • 18 replies
  • 4 likes

Why does my wife have to wait up to 12 months for the invitation?

My wife can't connect to my account, I send her the invitation and she says that she won't be able to connect until 12 months after no invitation, why? I have more than 3 years with your family plan, I could cancel it as a result of this.

  • Visitor
  • My wife can't connect to my account, I send her the invitation and she says that she won't be able to connect until 12 months after no invitation, why? I have more than 3 years with your family p...
  • Billy-J
  • Spotify Star
  • 114 Views
  • 2 replies
  • 0 likes
  • 114 Views
  • 2 replies
  • 0 likes

Shuffle playing same song on repeat despite it not showing up in the queue

Despite putting the playlist on shuffle, the same song keeps playing. I thought it was just that the shuffle was pushing that one song at first but when I went into the queue it didn't appear in the list despite it being the only song that it played.

  • Visitor
  • Despite putting the playlist on shuffle, the same song keeps playing. I thought it was just that the shuffle was pushing that one song at first but when I went into the queue it didn't appear in the ...
  • Jose_M
  • Spotify Star
  • 97 Views
  • 1 replies
  • 0 likes
  • 97 Views
  • 1 replies
  • 0 likes

¿por que pague un plan premium y me dieron otro?

Pague por un plan premium anual y en mi cuenta aparece que pedí un plan anual individual

  • Visitor
  • Pague por un plan premium anual y en mi cuenta aparece que pedí un plan anual individual
  • Jose_M
  • Spotify Star
  • 90 Views
  • 1 replies
  • 0 likes
  • 90 Views
  • 1 replies
  • 0 likes

I can't upgrade my free account to a family premium one... I am in Quebec.

When I try to upgrade, the app and the web site tell me that I am not illegible to upgrade to premium plans because you promotions are not good in Quebec. I dont care about the free try out. I just want the family plan and there is no way to get it b...

  • Visitor
  • ...ant the family plan and there is no way to get it by any means.
  • Jose_M
  • Spotify Star
  • 133 Views
  • 3 replies
  • 0 likes
  • 133 Views
  • 3 replies
  • 0 likes

Hoy can i get customer service

Im the only family premium member having issues whit my account, i ve already accepted the invite 3 times, but i use premium just for 1 day and then it says that the payment didnt go trhough, what can i do to hey to customer service

  • Visitor
  • Im the only family premium member having issues whit my account, i ve already accepted the invite 3 times, but i use premium just for 1 day and then it says that the payment didnt go trhough, what c...
  • kaworu_bloodpaw
  • Roadie
  • 80 Views
  • 1 replies
  • 0 likes
  • 80 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Adding members to Premium Family - address problem

   I am trying to add a family member to my Premium Family subscription, and even though she has been putting in the exact same address we both live in and have on our Spotify accounts, the system does not recognize our addresses as being the same, a...

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  • Newbie
  •    I am trying to add a family member to my Premium Family subscription, and even though she has been putting in the exact same address we both live in and have on our Spotify accounts, the s...
  • Joan
  • Moderator
  • 4004 Views
  • 6 replies
  • 2 likes
  • Premium for Family
  • 4004 Views
  • 6 replies
  • 2 likes

Superuser Contribution Login error

My Question or IssueSpotify is showing "you are offline" and "try again later" errors even though I'm connected to the internet (WiFi or mobile network) when I open the app. I've done a clean reinstall several times and tested different scenarios, wh...

  • Casual Listener
  • ...elete all downloaded songs   Plan Premium Family Country Brazil Device Samsung A73 Operating System Android 12  
  • albertmanupetro
  • Visitor
  • 280 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 280 Views
  • 4 replies
  • 0 likes

Plan Manager can’t log in

PlanPremium Family Country CanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy son is the Plan Manager of our Family Premium account and can’t log in. he has a ...

  • Visitor
  • Plan Premium Family  Country  Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question o...
  • Maxim
  • Spotify Star
  • 126 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 126 Views
  • 1 replies
  • 0 likes

Superuser Contribution spotify kids app keeps swapping listening between 2 different accounts

I am subscribed to the Spotify Family package but I am having trouble with my children's spotify kids accounts within that package. They both have the same device and while they have seperate Spotify Kids accounts, when one child opens spotify and hi...

  • Casual Listener
  • I am subscribed to the Spotify Family package but I am having trouble with my children's spotify kids accounts within that package. They both have the same device and while they have seperate S...
  • OscarDC
  • Moderator
  • 180 Views
  • 5 replies
  • 0 likes
  • 180 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify Family doesn't work in my brother's phone

Hello, I am now subscribing to Spotify Family and has 5 members. 4 of them have no issues but one of them cannot use the premium features of Spotify family. He already joined last week and I got an email "A has join to your family subscription". He l...

  • Newbie
  • Hello,   I am now subscribing to Spotify Family and has 5 members. 4 of them have no issues but one of them cannot use the premium features of Spotify family. He already joined last week and I...
  • Dian
  • Moderator
  • 161 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 161 Views
  • 1 replies
  • 0 likes

I moved countries, but i cant change to be in Canada to start Duo with my wife

PlanFree/PremiumCountryCanadaDeviceWindows, AndroidOperating SystemWindows, Android My Question or IssueI recently moved countries to Canada to be with my wife. I was previously in the USA, and i cant change the country to Canada. We want to start Du...

  • Newbie
  • Plan Free/Premium Country Canada Device Windows, Android Operating System Windows, Android   My Question or Issue I recently moved countries to Canada to be with my wife. I was previou...
  • Maxim
  • Spotify Star
  • 103 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 103 Views
  • 1 replies
  • 1 likes

Solved!!Superuser Contribution Family Plan / Student Plan / Duo Plan

Hey, I am a high school student who has been on an individual Premium plan for a year.My parents would like me to upgrade my account so that they can join Spotify with us all on a Family Plan together - I don't believe there are any issues with this....

  • Casual Listener
  • Hey, I am a high school student who has been on an individual Premium plan for a year. My parents would like me to upgrade my account so that they can join Spotify with us all on a Family Plan t...
  • SophieNatasha
  • Casual Listener
  • 250 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 250 Views
  • 4 replies
  • 0 likes

Superuser Contribution Can't upgrade from premium to family plan

Have had a regular premium account for years. Want to upgrade to a family plan. When I go to plans and try to select Family Plan I get an error message that says I'm not eligible for a Family plan. A banner message comes up that says "Sorry, you are ...

  • Visitor
  • Have had a regular premium account for years.  Want to upgrade to a family plan.  When I go to plans and try to select Family Plan I get an error message that says I'm not eligible for a Family...
  • Alex
  • Moderator
  • 138 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 138 Views
  • 1 replies
  • 0 likes

Spotify took my wife off the family plan and cant rejoin

Plan Family Country El SalvadorPhones and Google Devices at home. My Question or IssueWhen I first joined my wife had to be approved by someone on Spotify.We had no problems until about a month ago when one of my kids was taken off the family list. B...

  • Casual Listener
  • Plan Family  Country El Salvador Phones and Google Devices at home.   My Question or Issue When I first joined my wife had to be approved by someone on Spotify. We had no problems u...
  • Maxim
  • Spotify Star
  • 178 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 178 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family plan trying to add new account

PlanPremiumCountryusa My Question or Issue hi, I am trying to add the 5th person to my family premium account and my account doesn’t even have the option to add anyone else to it. No link button or invite to family account. Help!

  • Visitor
  •   PlanPremium Countryusa    My Question or Issue   hi, I am trying to add the 5th person to my family premium account and my account doesn’t even have the option to add a...
  • Elena
  • Moderator
  • 135 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 135 Views
  • 1 replies
  • 0 likes

Superuser Contribution New payment info requested when it has not changed

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I recently received several Spotify Notices about needing to enter updated payment informati...

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I recent...
  • MihailY
  • Moderator
  • 97 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 97 Views
  • 1 replies
  • 0 likes

Superuser Contribution Explicit podcasts are showing up as "listen if you watch" suggestions

I just set up a spotify for my teen through our family premium. I set the setting to NOT allow explicit content.I put the app on his phone and the VERY FIRST THING on his home page is "Listen if you watch...Rap Sh!t" and is suggesting the "chat sh!t"...

  • Visitor
  • I just set up a spotify for my teen through our family premium. I set the setting to NOT allow explicit content.I put the app on his phone and the VERY FIRST THING on his home page is "Listen if y...
  • Vasil
  • Moderator
  • 126 Views
  • 1 replies
  • 1 likes
  • 126 Views
  • 1 replies
  • 1 likes

I have a question about Spotify Family

I joined the Spotify Family as a member in April this year, and I withdrew in December. Can I create a new Spotify Family with this account and invite people?

  • Newbie
  • I joined the Spotify Family as a member in April this year, and I withdrew in December. Can I create a new Spotify Family with this account and invite people?  
  • Maxim
  • Spotify Star
  • 148 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 148 Views
  • 1 replies
  • 0 likes