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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27652 Views
44 replies
4 likes
Buonasera, ho appena attivato premium for Family su mio account.Ma le persone che ho invitato o non ricevano mail di invito o una volta ricevuta ricevono messaggio di errore sul loro profilo con scritto "Impossibile aderire a questo piano famiglia".H...
Buonasera, ho appena attivato premium for Family su mio account. Ma le persone che ho invitato o non ricevano mail di invito o una volta ricevuta ricevono messaggio di errore sul l...
Casual Listener
27790 Views
15 replies
0 likes
After I upgraded my spotify account from my iPad, I realized that my I actually have two accounts. I wold like to merge the two accounts so that I don't loose music and playlists. I followed the directions for doing so, but they account on my compute...
After I upgraded my spotify account from my iPad, I realized that my I actually have two accounts. I wold like to merge the two accounts so that I don't loose music and playlists. I followed the dire...
Community Legend
281 Views
1 replies
0 likes
I was using mobile payment method. When i upgraded to family plan, payment method was deleted, then it's converted to default payment method, credit card. When i tried to change payment method again, as mobile payment method, my membership was cancel...
I was using mobile payment method. When i upgraded to family plan, payment method was deleted, then it's converted to default payment method, credit card. When i tried to change payment method a...
Community Legend
319 Views
1 replies
0 likes
So I have a question about family premium, I read some of the questions but I’m still confused. If I get family premium it would be me, my husband and my mom. Will we be able to play music at the same time on our own devices?
So I have a question about family premium, I read some of the questions but I’m still confused. If I get family premium it would be me, my husband and my mom. Will we be able to play music at the s...
Community Legend
388 Views
3 replies
0 likes
Spotify has just released on Israel, and it seems like I can't purchase a "Family Subscription".Do you have any infomation about this? Iv'e been waiting for ages for Spotify to release here and it seems like I can't even buy a family membership..
Spotify has just released on Israel, and it seems like I can't purchase a "Family Subscription". Do you have any infomation about this? Iv'e been waiting for ages for Spotify to release here and i...
Spotify Star
810 Views
3 replies
3 likes
My kids split time between my house and my ex-wife's house. The houses are in different zip codes. They live at my house 50 percent of the time when school is out and about 20 percent of the time during school year. If I sign up for family plan using...
...f the time during school year. If I sign up for family plan using my address that they live at part time will it kick my kids from plan when they are at their moms??
Community Legend
642 Views
1 replies
2 likes
I'm a student but pay for the family premium account, so it says I'm ineligible to get the student hulu + premium for $4.99 promotion. Is there a way to get the hulu deal looped into my family account as I still am a student?
I'm a student but pay for the family premium account, so it says I'm ineligible to get the student hulu + premium for $4.99 promotion. Is there a way to get the hulu deal looped into my family a...
Newbie
10945 Views
4 replies
7 likes
Hi Spotify! I am subscribed to your family plan. I have previously invited my kids to the plan and they were enjoying the subscriptions. However, sometime in June, they told me that they are not on premiun although I am still being charged. I tried i...
Hi Spotify! I am subscribed to your family plan. I have previously invited my kids to the plan and they were enjoying the subscriptions. However, sometime in June, they told me that they are not on p...
Newbie
881 Views
7 replies
1 likes
I can't seem to join my family spotify even though i have canceled my subscription with my service provider what should I do?
I can't seem to join my family spotify even though i have canceled my subscription with my service provider what should I do?
Community Legend
419 Views
1 replies
0 likes
"HiWould you please help me, I can not acces the mail account for my spotify family account and i can't remember my password. What do I have to do to get acces again? Thanks in advance,
"Hi Would you please help me, I can not acces the mail account for my spotify family account and i can't remember my password. What do I have to do to get acces again? Thanks in a...
Community Legend
358 Views
1 replies
0 likes
We had the family plan but it was canceled when I paid late last moth. We had to do all over again, send invitations an suscribe users one by one. But one of my sons can't suscribe to my family plan . It showed this: "It was not possible to join this...
We had the family plan but it was canceled when I paid late last moth. We had to do all over again, send invitations an suscribe users one by one. But one of my sons can't suscribe to my family...
Spotify Star
338 Views
1 replies
0 likes
Hey, I need help! I was excluded from my Premium Account with my family. Other members still have it working. Why did it happen to me? How can I fix it?
Hey, I need help! I was excluded from my Premium Account with my family. Other members still have it working. Why did it happen to me? How can I fix it?
Spotify Star
332 Views
1 replies
0 likes
One of the family members was excluded and he can’t rejoin to the plan, how can we fix it?
One of the family members was excluded and he can’t rejoin to the plan, how can we fix it?
Spotify Star
327 Views
1 replies
0 likes
So, I live with my SO and a cousin.We signed up for Spotify Family, entered our addresses as specified. Everything worked without any problems for about 2 weeks. Out of nowhere, my counsins' and my own account were not premmium anymore (my SO made th...
So, I live with my SO and a cousin. We signed up for Spotify Family, entered our addresses as specified. Everything worked without any problems for about 2 weeks. Out of nowhere, my c...
Spotify Star
530 Views
1 replies
0 likes
Tengo la cuenta de familia y este mes se retraso el pago un dia. Se restablecio el servicio para todos excepto para mi, y cuando envio mis datos nuevamente me sale mensaje de error. AYUDA!
Tengo la cuenta de familia y este mes se retraso el pago un dia. Se restablecio el servicio para todos excepto para mi, y cuando envio mis datos nuevamente me sale mensaje de error. AYUDA!
Newbie
804 Views
4 replies
0 likes
I am paying for the family plan. My kids accepted the invitation without problem, but in the case of my wife the system says we live at different addresses, what is wrong. What can I do? When I try to check the address on my account, I can only see t...
I am paying for the family plan. My kids accepted the invitation without problem, but in the case of my wife the system says we live at different addresses, what is wrong. What can I do? When I try t...
Casual Listener
1729 Views
9 replies
7 likes
Hello All, I have been using Spotify Premium Family Plan. After about one month of usage all of us from the family got disconnected from Premium. So the account owner resent invitations. Everyone could connect again with the new invitation, however, ...
Hello All, I have been using Spotify Premium Family Plan. After about one month of usage all of us from the family got disconnected from Premium. So the account owner resent invitations. E...
Roadie
1728 Views
4 replies
0 likes
I successfully connected my Spotify account to my Hulu account and watched Hulu shows for a couple months with the account. However, recently, my Hulu account has not been working. It says on my Account page I am being billed through Spotify on the l...
I successfully connected my Spotify account to my Hulu account and watched Hulu shows for a couple months with the account. However, recently, my Hulu account has not been working. It says o...
Newbie
919 Views
1 replies
0 likes
Hi, there's a problem with my account, In some devices it appears like i've never had a family subscription!I can only access from my cellphone, and can´t find the way to fix on my own. I've already payed this service, and it appears like I never did...
Hi, there's a problem with my account, In some devices it appears like i've never had a family subscription! I can only access from my cellphone, and can´t find the way to fix on my own.&n...
Spotify Star
370 Views
1 replies
0 likes
I recently upgraded to the Family plan but when my wife (who received the invite and joined up) tried to use it on her iphone it said there was alrerady a device using Spotify (I was using it). Any ideas?
I recently upgraded to the Family plan but when my wife (who received the invite and joined up) tried to use it on her iphone it said there was alrerady a device using Spotify (I was using it). Any ideas?
Community Legend
294 Views
1 replies
0 likes
