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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27574 Views
44 replies
4 likes
Eu tenho uma conta família, junto com minha esposa e meu filhoFaz uma semana que minha esposa foram alterados para a conta free informando que eles não moram no mesmo endereçoAntes funcionava normalmente, todos os dados estão OKO PAGAMENTO é feito se...
Eu tenho uma conta família, junto com minha esposa e meu filho Faz uma semana que minha esposa foram alterados para a conta free informando que eles não moram no mesmo endereço Antes funcionava nor...
Spotify Star
516 Views
1 replies
0 likes
I'm Premium and I can not click on the "random" feature because it says I discovered a Premium feature
I'm Premium and I can not click on the "random" feature because it says I discovered a Premium feature
Spotify Star
247 Views
1 replies
0 likes
I am paying for family premium and have invited my two kids - they have received emails for acceptance but when they press the button they are asked to log in - which is not possible since they are from my family account and dont have their own... Wh...
I am paying for family premium and have invited my two kids - they have received emails for acceptance but when they press the button they are asked to log in - which is not possible since they are f...
Spotify Star
281 Views
1 replies
0 likes
Olá , já peguei meu premium de 12 meses e já caiu no boleto mas quando eu entro no aplicativo spotify ele n aparece que eu estou premium
Olá , já peguei meu premium de 12 meses e já caiu no boleto mas quando eu entro no aplicativo spotify ele n aparece que eu estou premium
294 Views
0 replies
0 likes
Hola tengo el.plan familiar y quisiera saber si cuando estoy escuchando una cancion se puede adelantar o retroceder, porque he intentado y no se puede y en un amigo que tiene cuenta primium si se puede hacer eso. ESPERO SU AYUDA GRACIAS.
Hola tengo el.plan familiar y quisiera saber si cuando estoy escuchando una cancion se puede adelantar o retroceder, porque he intentado y no se puede y en un amigo que tiene cuenta primium si se pue...
2296 Views
0 replies
2 likes
hello we just started a family account, I am the card holder and get charged every month on the 20th ... one of our members signed up before the 20th but still got charged the month after for her normal amount .. please help she should not be getttin...
hello we just started a family account, I am the card holder and get charged every month on the 20th ... one of our members signed up before the 20th but still got charged the month after for her n...
148 Views
0 replies
0 likes
Eu e meu namorado estamos em um plano familiar, ao acessar meu tipo de conta, que era Free, diz que a assinatura é Premium, porém, eu simplesmente não consigo ouvir músicas no modo aleatório. A mensagem é que eu "descobri" um recurso premium, e que d...
Eu e meu namorado estamos em um plano familiar, ao acessar meu tipo de conta, que era Free, diz que a assinatura é Premium, porém, eu simplesmente não consigo ouvir músicas no modo aleatório. A mensa...
Spotify Star
393 Views
1 replies
0 likes
Estou com problemas para verificar o endereço onde moro no plano familiar. Ja verifiquei o endereço varias vezes e alegam que nao é possivel me cadastrarem por nao terem comprovado o endereço. O que devo fazer?
Estou com problemas para verificar o endereço onde moro no plano familiar. Ja verifiquei o endereço varias vezes e alegam que nao é possivel me cadastrarem por nao terem comprovado o endereço. O que ...
Spotify Star
252 Views
1 replies
0 likes
Eu sai de uma conta familiar, e agora estou entrando em outra e o Spotify diz que eu não vivo no mesmo lugar que a pesso. Contudo eu vivo sim, e todos os meus dados estão iguais ao da pessoa que é meu irmão. Já alterei ate minha conta. Como proceguir...
Eu sai de uma conta familiar, e agora estou entrando em outra e o Spotify diz que eu não vivo no mesmo lugar que a pesso. Contudo eu vivo sim, e todos os meus dados estão iguais ao da pessoa que é me...
Spotify Star
426 Views
1 replies
0 likes
Boa noite, fazem dois dias q estou tentando atualizar meu endereço para poder continuar no plano premium familiar, mas coloco meu endereço tudo certo e aparece a mensagem dizendo que não foi possível confirmar meu endereço,moro na mesma casa q o dono...
Boa noite, fazem dois dias q estou tentando atualizar meu endereço para poder continuar no plano premium familiar, mas coloco meu endereço tudo certo e aparece a mensagem dizendo que não foi possível...
Spotify Star
853 Views
5 replies
0 likes
Hello I bought a Premium for family just a halfour ago.My family can use it right away, only I have trouble with using this abbonement.My account only wants to play music on shuffle and thats it.I logged in multiple times now, however it makes no dif...
Hello I bought a Premium for family just a halfour ago. My family can use it right away, only I have trouble with using this abbonement. My account only wants to play music on shuffle a...
Community Legend
277 Views
1 replies
0 likes
Hi,I have registered an account for my daughter and she have been using until there was an email to verify but she missed it. I then invite her again but was unable to get her on Spotify family after trying many times. I kept getting the below messag...
...potify family after trying many times. I kept getting the below message: You can't join this Premium for Family account. We couldn't confirm that you live at the same address as the main account h...
Not applicable
896 Views
7 replies
1 likes
Hi, where can I change my physical adress? (street, number etc..)
Hi, where can I change my physical adress? (street, number etc..)
Casual Listener
14013 Views
24 replies
1 likes
Hi, we just upgraded to Premium Family and my son can not skip songs with his account!he has an Android phone. Is this "normal" or there is a way to fix it?many thanks for help!RB
Hi, we just upgraded to Premium Family and my son can not skip songs with his account! he has an Android phone. Is this "normal" or there is a way to fix it? many thanks for help! RB
Casual Listener
1406 Views
2 replies
0 likes
¡No me permite entrar a un plan familiar más de dos ocasiones en menos de doce meses! ¿Cómo puedo lograrlo?
¡No me permite entrar a un plan familiar más de dos ocasiones en menos de doce meses! ¿Cómo puedo lograrlo?
143 Views
0 replies
0 likes
Me van a agregar a un Plan Familiar, pero no se puede porqué dice que ya tengo Premium, pero apenas el 14 de agosto se venció Premium, que fue de pre-pago de 3 meses.
Me van a agregar a un Plan Familiar, pero no se puede porqué dice que ya tengo Premium, pero apenas el 14 de agosto se venció Premium, que fue de pre-pago de 3 meses.
227 Views
0 replies
0 likes
Hi! So I was using the family plan in Mexico, but now I came to the United States and it doesn't let me log in nor change my plan to a student plan. Help :S
Hi! So I was using the family plan in Mexico, but now I came to the United States and it doesn't let me log in nor change my plan to a student plan. Help :S
Roadie
606 Views
1 replies
0 likes
I need several people to listen to different music on the same account, but different telephones, is not that possible? do we need to create a new account?
I need several people to listen to different music on the same account, but different telephones, is not that possible? do we need to create a new account?
Roadie
280 Views
1 replies
0 likes
Last week i signed up for premium trail period. Today me and my brother orderd family. My trail get extendend in 27 of August. I want to end the trail and keep using family.
Last week i signed up for premium trail period. Today me and my brother orderd family. My trail get extendend in 27 of August. I want to end the trail and keep using family.
Roadie
285 Views
1 replies
0 likes
Hi, I am the main subscriber to Spotify Family. I have a spare slot left on my account that I want to use for myself for specific playlists that I can promote through a facebook group by pasting a link hopefully getting Spotify more sunscribers. Anyw...
Hi, I am the main subscriber to Spotify Family. I have a spare slot left on my account that I want to use for myself for specific playlists that I can promote through a facebook group by pasting a l...
Roadie
296 Views
1 replies
0 likes
