Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
no me deja añadirme al premium familiar
My daugther has own account and apparently it does not work in my Family plan. She is using IOS device. How start debugging this?
It's my girlfriend's twin's sweet 16 this weekend and I would like to share the gift of music with their family. Can I purchase a family plan for them (as I do not live at their address I would not be included in the plan)? Thanks!C
When my family members click to accept the invitation, they get a message saying they cannot be included in the plan because they are already a member of this or other family plan. How can that be?? And then the corresponding slot says INVITE SENT, b...
My son lives with his mother in Republic of Ireland and I am in Scotland. He is my own flesh and blood but can't add him to family account. Surely this is illegal for Spotify to class the option as family but should call it household instead?
Hi everyone! I tried several times with several cards to up grade my plan to family one and every time I've got an error message. There is some support call center or live chat to help me? Tks!
My dad took out a family premium account and sent me an invite but when I set up an account and tried using the invite code it said I couldn't because we were in different countries even though we live in the same house
Hello, First of all is there any customer representative whose language is Turkish ? If not I will try to explain my problem which I didn't see my family account in my account page yet it says start your family account now? I am a little bit confused...
Hi, Can someone contact me regarding this? I sent an invite link to my brother and gave him the screenshot of the address i entered (to make sure it is in the correct format), he signed up and it was working until few days back when it all suddenly s...
Gostaria de saber como migrar do plano premium anual para o plano familiar
Toda vez que tento adicionar alguém da minha família, a conta é excluída do plano pq não consegue confirmar o endereço, mais o endereço está certo.
Is it possible to stream music for more than one person at the time, if you're using Spotify Family?
i used 7 day trial and downloaded about 1gB music and after 7 days end i purchased a premium code and after i went back to my library the downloaded musics was gone and i had to download them again will it happen again after my 30 days ends? what sho...
Estoy teniendo un problema con el una cuenta familiar. Me aparece la persona que agregue como activa pero en su movil no aparece como premium. Y me lo estan cobrando. Como lo soluciono?
Ik weet niet wat het is volgens mij had ik gewoon 0,99 cent betaalt voor het proefpakket die heb ik dan nu afgezegd maar nu stort spotify mij opeens 9,99 moet ik dit terugstorten? Ik ben bang dat ik dan problemen krijg ofzo !? Wat moet ik doen?
Hi,I'm getting problems because I am paying the total fee for Spotify premium and also the fee for Spotify family. There must be an error: the 9.90€ fee for Spotify premium I have not to pay because I have a family account now. Please tell me how to ...
I've sent the invites to my family members for Family Premium, and they have accepted it. However, one of them is still getting ads on their account. When she logs in online, it shows she has the Famly Premium subscription, but when she logs into her...
My wife, son and I were all Premium members when I thought it would be a good idea for a family membership. Changed my account to Premium for Family and included my other sons. But how do I include the two subscriptions that are already registered?
I can't join my mother's spotify family because the website tells me that mine address isn't the same as my mother's, but live with her. How can I join?
I have spotify family premium, but i cant hear a album and a friend dont have Premium and can hear the album. Why? Thanks for the help