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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
79680 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
59246 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195889 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29107 Views
44 replies
4 likes
I am trying to add a member of my family and the form he has to fill is a complete nonsense designed to confuse people and avoid to enroll you family.Full Name:. Who's full name? Mine? His?A lot of inputs where despite trying again and again we don't...
I am trying to add a member of my family and the form he has to fill is a complete nonsense designed to confuse people and avoid to enroll you family. Full Name:. Who's full name? Mine? His? A...
Casual Listener
846 Views
4 replies
0 likes
I can't remove a member of my Family plan! It's saying that some error occours.
I can't remove a member of my Family plan! It's saying that some error occours.
Community Legend
237 Views
1 replies
0 likes
I have started a Spotify family account with me and my friends and we all live in the same house. I started a Spotify Family account with them a month ago and today they got an email that stated that their Premium for Family account was canceled. But...
I have started a Spotify family account with me and my friends and we all live in the same house. I started a Spotify Family account with them a month ago and today they got an email that stated t...
Casual Listener
355 Views
3 replies
0 likes
I have Spotify premium in canada through my phone package wth fido. But I want to now get the family premium. How do I do this and do I have to pay double?
I have Spotify premium in canada through my phone package wth fido. But I want to now get the family premium. How do I do this and do I have to pay double?
172 Views
0 replies
0 likes
Hey Guys, I would like to open a Family-Account with my seblings in Germany.My problem is that in August I´m going to study for 1 year in Mexico.Is it possible to open the family account in Germany where I normally live while using it in Mexico? My s...
Hey Guys, I would like to open a Family-Account with my seblings in Germany. My problem is that in August I´m going to study for 1 year in Mexico. Is it possible to open the family a...
Spotify Star
217 Views
1 replies
0 likes
So i go to add someone. It marked that person as me so it wont allow me to invite them or change the name to actually be me. So i put in my email and it says im already a member put in his and says hes already a member. Getting extremely frustrated.
So i go to add someone. It marked that person as me so it wont allow me to invite them or change the name to actually be me. So i put in my email and it says im already a member put in his and says h...
144 Views
0 replies
0 likes
hey why doesnt she get my family invite when i send it. we have check junkmail and inbox..we live in the same house.
hey why doesnt she get my family invite when i send it. we have check junkmail and inbox.. we live in the same house.
Roadie
351 Views
3 replies
1 likes
Me and my family are using spotify family.But my spotify premium isn't working suddenly. Nobody has canceled anything...I am searching for help..I've almost tried to log in again, but nothing chanced.Important: Only my Spotify Premium isn't working!!...
Me and my family are using spotify family. But my spotify premium isn't working suddenly. Nobody has canceled anything... I am searching for help.. I've almost tried to log in again, but nothing c...
212 Views
0 replies
0 likes
My mom recently got the family plan for us, and i accepted the invite, but my app is not letting me use premium features. I went to click the invite link again but it said I was already part of the family. How can I get my app to register than I have...
My mom recently got the family plan for us, and i accepted the invite, but my app is not letting me use premium features. I went to click the invite link again but it said I was already part of the family...
Roadie
255 Views
1 replies
0 likes
We have family premium but we don't know our street number and we can't find out so how can we update our spotify free to premium?
We have family premium but we don't know our street number and we can't find out so how can we update our spotify free to premium?
914 Views
0 replies
1 likes
Hi!I understand that Spotify Premium for Family is charging S$14.98/month as seen here: https://www.spotify.com/sg-en/family/However, my monthly statement from the bank shows that I am charged S$15.40/month. Is there a reason why I am charged differe...
Hi! I understand that Spotify Premium for Family is charging S$14.98/month as seen here: https://www.spotify.com/sg-en/family/ However, my monthly statement from the bank shows that I am c...
308 Views
0 replies
0 likes
Hi, I have Family Premium Account. However, when I try to add new members, they get error and cannout be added. The error is "We cannot verify your address." One member has no problem about this, he could join with no errors. But others get this erro...
Hi, I have Family Premium Account. However, when I try to add new members, they get error and cannout be added. The error is "We cannot verify your address." One member has no problem a...
173 Views
0 replies
0 likes
When I asked for a new password my subscription went away. Still paying for it with Telia but have no subscription with Spotify...anyone else who has any experience of this?
When I asked for a new password my subscription went away. Still paying for it with Telia but have no subscription with Spotify...anyone else who has any experience of this?
Moderator
187 Views
1 replies
0 likes
When an indiviual who is already a premium subcriber moves to a family account how is their indiviual subscription payment treated? Do they have to cancel the automatic monthly payment or is this stopped automatically by spotify.
When an indiviual who is already a premium subcriber moves to a family account how is their indiviual subscription payment treated? Do they have to cancel the automatic monthly payment or is this s...
Spotify Star
207 Views
1 replies
0 likes
My children have already been using Spotify free accounts, and I'm just now getting on board. I've just set up a family membership. I advise my children when they sign up for things on line, for safety's sake, not to use real names etc. if it can pos...
My children have already been using Spotify free accounts, and I'm just now getting on board. I've just set up a family membership. I advise my children when they sign up for t...
Moderator
612 Views
1 replies
0 likes
I have been invited to a Spotify family subscription but I still cannot redeem my premium subscription on my device. Whenever I am about to submit the different information needed to confirm that I live together with the primary account owner, it wil...
I have been invited to a Spotify family subscription but I still cannot redeem my premium subscription on my device. Whenever I am about to submit the different information needed to confirm that I l...
Moderator
270 Views
1 replies
0 likes
Hi I had a premium for family account, but my card got out of date so it got cancelled. When I added a new card the other users where thrown out and they cant get back into the family subscription. How do I fix that?
Hi I had a premium for family account, but my card got out of date so it got cancelled. When I added a new card the other users where thrown out and they cant get back into the family...
Moderator
190 Views
1 replies
0 likes
So me and my neighbors want to get in on this action but they live like 1 block away from me is it still possible to have a family plan ???
So me and my neighbors want to get in on this action but they live like 1 block away from me is it still possible to have a family plan ???
Casual Listener
460 Views
2 replies
0 likes
Buenas tardes. Tenía contratado un plan familiar y desapareció de mi cuenta. Ahora estoy en Free. En la página ni siquiera aparecen mis recibos de pago siendo que el último recibo es del 22 de junio. ¿Me pueden explicar que pasó? Saludos.
Buenas tardes. Tenía contratado un plan familiar y desapareció de mi cuenta. Ahora estoy en Free. En la página ni siquiera aparecen mis recibos de pago siendo que el último recibo es del 22 de junio....
Moderator
562 Views
1 replies
0 likes
Hi!I've subscribed to the Spotify Family plan but I didn't realize the first page I landed on was to fill the Administrator informations (Name and Address). I thought I was automatically the 'admin' since I was the "first" to create the plan (very me...
Hi! I've subscribed to the Spotify Family plan but I didn't realize the first page I landed on was to fill the Administrator informations (Name and Address). I thought I was automatically the 'a...
Newbie
903 Views
5 replies
3 likes
