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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166560 Views
  • 32 replies
  • 9 likes
  • 166560 Views
  • 32 replies
  • 9 likes

Conta Universitária

Possuo conta bancária universítaria do banco Banrisul, não possuo cartão de crédito, posso assinar o spotify premium pelo meu cartão?

  • Casual Listener
  •  Possuo conta bancária universítaria do banco Banrisul, não possuo cartão de crédito, posso assinar o spotify premium pelo meu cartão?
  • Bittencourt
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

How to change Premium subscription

Hello all, I tried to get a Premium subscription in December and gave my Credit card number. In Debember I paid 14,99€, I got access in one of my phones, and sent the invite to my family for upgrading their free account. Links did not work, my accoun...

  • Newbie
  • Hello all,   I tried to get a Premium subscription in December and gave my Credit card number. In Debember I paid 14,99€, I got access in one of my phones, and sent the invite to my family f...
  • MattSuda
  • Spotify Star
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Akredite okul

Merhabalar, okulum akredite okullar listesinde Yok ve bundan dolayı öğrenci indirimi hakkından yararlanamıyorum. Akredite okullar neye göre ekleniyor?

  • Casual Listener
  • Merhabalar, okulum akredite okullar listesinde Yok ve bundan dolayı öğrenci indirimi hakkından yararlanamıyorum. Akredite okullar neye göre ekleniyor?
  • MattSuda
  • Spotify Star
  • 2754 Views
  • 3 replies
  • 0 likes
  • 2754 Views
  • 3 replies
  • 0 likes

I'm out of my family list!

Hi, good afternoon! I'm very sorry to bother. My name is Bruna, I'm from Brazil, and I've been using my Spotify Premium for Family for quite a long time with no trouble. However, early this week, my account stopped being premium and I'm no longer abl...

  • Visitor
  • Hi, good afternoon! I'm very sorry to bother. My name is Bruna, I'm from Brazil, and I've been using my Spotify Premium for Family for quite a long time with no trouble. However, early this week, m...
  • CryticalAce
  • Community Legend
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

Problemas con mi cuenta familiar

Buenas tardes!Hace poco ocurrió una actualización de los servicios de Spotify, lo que hizo que mis dos familiares que tenían cuenta dentro de mi plan familiar se quedaran sin cuenta premium: Si bien a uno de ellos pude enviarle invitación y logró act...

  • Casual Listener
  • Buenas tardes! Hace poco ocurrió una actualización de los servicios de Spotify, lo que hizo que mis dos familiares que tenían cuenta dentro de mi plan familiar se quedaran sin cuenta premium: Si bie...
  • migvergara
  • Newbie
  • 324 Views
  • 3 replies
  • 2 likes
  • 324 Views
  • 3 replies
  • 2 likes

Solved!! Problema no Plano Premium Familiar

Sou assinante do plano Premium Familiar rh********@hotmail.com cep *****-*** e do nada o membro adicional parou de usufruir da minha assinatura. Sim o mesmo reside na mesma residência, é minha esposa fe**********@hotmail.com cep ******-***, e sempre ...

  • Newbie
  • Sou assinante do plano Premium Familiar rh********@hotmail.com cep *****-*** e do nada o membro adicional parou de usufruir da minha assinatura. Sim o mesmo reside na mesma residência, é minha esposa...
  • Bittencourt
  • Spotify Star
  • 4428 Views
  • 16 replies
  • 0 likes
  • 4428 Views
  • 16 replies
  • 0 likes

Superuser Contribution Moved to a country where Spotify doesn't operate

I signed up to Spotify via my UK iTunes account. But I've been living in a country where Spotiy isn't officially available (Israel) for the past four years. This was fine for me, as i could use my Premium account without any trouble. But now I try to...

  • Newbie
  • ...remium account without any trouble. But now I try to add my wife on the family program, it won't let her use it, as it thinks we're living in different countries. I tried to change my country, but as S...
  • Leonardo
  • Roadie
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Connect] premium link setup issue

Hi all,My family wanna to join my premium group, but can't join in that.that is always need login and type address and login and.....what's wrong with this??could you kindly help to fix this issue, thanks.

  • Newbie
  • Hi all, My family wanna to join my premium group, but can't join in that. that is always need login and type address and login and..... what's wrong with this?? could you kindly help to fix t...
  • Leonardo
  • Roadie
  • 407 Views
  • 1 replies
  • 0 likes
  • Connect
  • 407 Views
  • 1 replies
  • 0 likes

Superuser Contribution Uno de mis familiares fue retirado de mi plan

A uno de mis familiares lo retiraron de mi plan, al intentar registrarse nuevamente dice que los datos no coinciden

  • Visitor
  • A uno de mis familiares lo retiraron de mi plan, al intentar registrarse nuevamente dice que los datos no coinciden
  • Leonardo
  • Roadie
  • 226 Views
  • 1 replies
  • 0 likes
  • 226 Views
  • 1 replies
  • 0 likes

Superuser Contribution Adress

I have a premium account and im trying to add my brothers but it keeping showing that is not the same adress. How can I solve this if is the same adress? Is there any place that i can see exactly the same adress that i put in?

  • Newbie
  • I have a premium account and im trying to add my brothers but it keeping showing that is not the same adress. How can I solve this if is the same adress? Is there any place that i can see exactly the...
  • ZullyB
  • Roadie
  • 396 Views
  • 1 replies
  • 0 likes
  • 396 Views
  • 1 replies
  • 0 likes

Family account

I'm not able to add members to the family account.I get directed to the regular spotify login. I never get any button sayin "acceptera inbjudan" or "lös in" Rgds,Niklas

  • Newbie
  • I'm not able to add members to the family account. I get directed to the regular spotify login. I never get any button sayin "acceptera inbjudan" or "lös in"   Rgds, Niklas
  • Tom
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Solved!! Cancelled subscription didn't go through?

Hey!I subscribed to family account, but couldn't add my daughter since she had a private subscription. So I cancelled her subscription, so I could add her to the family account. But now I noticed that I have been paying for her and family account sin...

  • Casual Listener
  • Hey! I subscribed to family account, but couldn't add my daughter since she had a private subscription. So I cancelled her subscription, so I could add her to the family account. But now I noticed t...
  • Tom
  • Community Legend
  • 391 Views
  • 3 replies
  • 0 likes
  • 391 Views
  • 3 replies
  • 0 likes

No puedo agregar gente a mi plan familiar

No puedo agregar a mis familiares a mi plan ya que aparece que no se puede comprobar mi dirección y tampoco puedo editarla ni saber cual es mi dirección registrada ya que mi cuenta está asociada a FB y no me da la opción de editar.Ya probé con darme ...

  • Newbie
  • No puedo agregar a mis familiares a mi plan ya que aparece que no se puede comprobar mi dirección y tampoco puedo editarla ni saber cual es mi dirección registrada ya que mi cuenta está asociada a FB...
  • MattSuda
  • Spotify Star
  • 836 Views
  • 1 replies
  • 0 likes
  • 836 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Parou de funcionar para outros membros. Pagamento em dia, claro. Cancelando em breve, caso a solução do problema não ocorra. Cleuber

  • Newbie
  • Parou de funcionar para outros membros. Pagamento em dia, claro. Cancelando em breve, caso a solução do problema não ocorra.   Cleuber
  • Bittencourt
  • Spotify Star
  • 1523 Views
  • 1 replies
  • 1 likes
  • 1523 Views
  • 1 replies
  • 1 likes

spotify premium

Spotify wont let me upgrade to a premium account? Everytime i enter my card info it says "oops there was a problem"

  • Newbie
  • Spotify wont let me upgrade to a premium account? Everytime i enter my card info it says "oops there was a problem"
  • MattSuda
  • Spotify Star
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Family subscription

I've recently subscribed for premium family membership and copied the links to those invited, I then sent the links via WhatsApp, however, these links aren't working and it's saying we are already members and can't join the family subscription and th...

  • Newbie
  • I've recently subscribed for premium family membership and copied the links to those invited, I then sent the links via WhatsApp, however, these links aren't working and it's saying we are already m...
  • MattSuda
  • Spotify Star
  • 211 Views
  • 1 replies
  • 0 likes
  • 211 Views
  • 1 replies
  • 0 likes

Plano familiar

Fiz a conta premium que paga os R$199.00 de uma vez por um ano numa conta familiar com mais cinco membros. Hoje, um mês depois descubro que os 5 estão desde hoje com conta free e só a minha como premium. E no site do spotify não consta o plano femili...

  • Newbie
  • Fiz a conta premium que paga os R$199.00 de uma vez por um ano numa conta familiar com mais cinco  membros. Hoje, um mês depois descubro que os 5 estão desde hoje com conta free e só a minha com...
  • MattSuda
  • Spotify Star
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Problemas com o Plano Familiar

Boa tarde, estou tendo problemas ao tentar adicionar meu filho a meu plano familiar aparece a seguinte mensagem:Você não pode participar deste Plano Premium Familiar.Não foi possivel confirmar que você mora no mesmo endereço do titular da conta princ...

  • Newbie
  • Boa tarde, estou tendo problemas ao tentar adicionar meu filho a meu plano familiar aparece a seguinte mensagem: Você não pode participar deste Plano Premium Familiar. Não foi possivel confirmar qu...
  • Bittencourt
  • Spotify Star
  • 796 Views
  • 1 replies
  • 0 likes
  • 796 Views
  • 1 replies
  • 0 likes

conta familiar nao loga

todas minhas contas familiares foram excluidas e nao consigo logar mais, o que faço?

  • Casual Listener
  • todas minhas contas familiares foram excluidas e nao consigo logar mais, o que faço?  
  • Bittencourt
  • Spotify Star
  • 312 Views
  • 1 replies
  • 0 likes
  • Account
  • 312 Views
  • 1 replies
  • 0 likes