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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 162239 Views
  • 32 replies
  • 9 likes
  • 162239 Views
  • 32 replies
  • 9 likes

upgrade my account pour account familly

Hi, I've a personal account and today we bought spotify familly. How can i change my account using the same email and personal informations.Thanks

  • Newbie
  • Hi, I've a personal account and today we bought spotify familly. How can i change my account using the same email and personal informations. Thanks
  • MattSuda
  • Spotify Star
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Checking address

How can I check what address I put down for Spotify Family, because when I try add other accounts that live in the same address it says it can't verify. I want to get this done asap, because it's just an inconvenience.

  • Visitor
  • How can I check what address I put down for Spotify Family, because when I try add other accounts that live in the same address it says it can't verify. I want to get this done asap, because it's j...
  • Tom
  • Community Legend
  • 821 Views
  • 3 replies
  • 0 likes
  • 821 Views
  • 3 replies
  • 0 likes

Do I get charged 14.99 Canadian?

Hi,Recently my Visa charged me an FX of 0.22. Do you charge my card in CAD currency or another currency?Please advise,Thank you

  • Newbie
  • Hi, Recently my Visa charged me an FX of 0.22. Do you charge my card in CAD currency or another currency? Please advise, Thank you
  • MattSuda
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Familiar - Acesso

Olá, uma das usuárias de meu plano familiar tem tido seu acesso barrado. Reenviei o convite, mas na hora que a usuária tenta logar ele pede um código de convite que não me é mostrado em lugar nenhum. Gostaria de saber como posso resolver este problem...

  • Newbie
  • Olá, uma das usuárias de meu plano familiar tem tido seu acesso barrado.  Reenviei o convite, mas na hora que a usuária tenta logar ele pede um código de convite que não me é mostrado em lugar ...
  • Alejandro_C
  • Spotify Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Can't join Premium for family

I have the same problem but a little different. My parents live with me, but when I send them the link to join spotify premium and they complete the address I receive a message like: "you can't join spotify for family because we can't confirm if you ...

  • Newbie
  • ...oin spotify for family because we can't confirm if you really live at the same address as Maria". 
  • Alejandro_C
  • Spotify Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familjekonto

Försöker att skaffa Spotify för första gången. Hittar via telia erbjudande om spotifyfamilj, aktiverar tjänsten, skapar inlogg på spotify men lyckas inte lägga till några medlemmar för att jag bara har ett Spotify free konto enligt inloggning. Hur få...

  • Newbie
  • Försöker att skaffa Spotify för första gången. Hittar via telia erbjudande om spotifyfamilj, aktiverar tjänsten, skapar inlogg på spotify men lyckas inte lägga till några medlemmar för att jag bara h...
  • Alejandro_C
  • Spotify Legend
  • 379 Views
  • 1 replies
  • 0 likes
  • 379 Views
  • 1 replies
  • 0 likes

Superuser Contribution how put a zip code in

How i can put a zip code in my invitation in family premium account if i crate the accout in Facebook?

  • Newbie
  • How i can put a zip code in my invitation in family premium account if i crate the accout in Facebook?
  • Alejandro_C
  • Spotify Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Premium --> Family payment says payment details not correct

Dasselbe Problem habe ich auch ich habe von premiun zu Family gewechselt das meine Tochter auch hören kann jetzt ist aber meine liste weg und steht das ich nur die frei version habe aber komischerweise meine Tochter kann hören und ist weiterhin angem...

  • Newbie
  • Dasselbe Problem habe ich auch ich habe von premiun zu Family gewechselt das meine Tochter auch hören kann jetzt ist aber meine liste weg und steht das ich nur die frei version habe aber k...
  • Alejandro_C
  • Spotify Legend
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musique mise sur pause

Bonjour.Il arrive, fréquemment, que ma musique se mette sur pause lorsqu'un membre de ma famille fait jouer sa musique sur un autre appareil et vice-versa.Nous avons un compte familial et chacun à son propre compte, mais si mon père écoute Spotify su...

  • Newbie
  • Bonjour. Il arrive, fréquemment, que ma musique se mette sur pause lorsqu'un membre de ma famille fait jouer sa musique sur un autre appareil et vice-versa. Nous avons un compte familial et chacun ...
  • Alejandro_C
  • Spotify Legend
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Discount Family Subscriptions!

Hey,if I want to change from spotify premium to family, do I just book the new account (family) and it will automatically delete the old profile or do I have to do that manually in advance?Thank you for your advice!Lisa

  • Newbie
  • Hey, if I want to change from spotify premium to family, do I just book the new account (family) and it will automatically delete the old profile or do I have to do that manually in advance? T...
  • Tom
  • Community Legend
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Solved!! Falsche adresse Premium Spotify

Bei meiner Frau wird immer angezeigt das sie falsche Adresse angibt.

  • Visitor
  • Bei meiner Frau wird immer angezeigt das sie falsche Adresse angibt.
  • Maxim
  • Spotify Star
  • 3347 Views
  • 3 replies
  • 0 likes
  • 3347 Views
  • 3 replies
  • 0 likes

Re: Post of the Week: Problems to join family plan

Estou desgostoso com o serviço da spotify. Contratei o plano família, pago em dia e vocês removeram todos os membros da minha família, inclusive minha esposa Annekal****@*****.com, minha irmã luciana****@*******.com e minha filha beatrizc****@*****.c...

  • Newbie
  • Estou desgostoso com o serviço da spotify. Contratei o plano família, pago em dia e vocês removeram todos os membros da minha família, inclusive minha esposa Annekal****@*****.com, minha irmã luciana...
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Solved!! Family plan, my family was removed from the plan

I have a family plan. But today everyone got removed from my plan. I send them all a new invite but they were deny, stating that they they don't live in the same house. My husband is in Australia for work for a few weeks, so he has been using there. ...

  • Newbie
  • I have a family plan. But today everyone got removed from my plan. I send them all a new invite but they were deny, stating that they they don't live in the same house. My husband is in Australia f...
  • sophialouise12
  • Regular
  • 550 Views
  • 1 replies
  • 0 likes
  • 550 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family doesn't work!

Hi, I have just been kicked out from ym premium family account TWICE! The first time I was kicked out, I created a new account. It was working well for the first few months but today the same thing happened again! Can somebody please provide a soluti...

  • Newbie
  • Hi,    I have just been kicked out from ym premium family account TWICE! The first time I was kicked out, I created a new account. It was working well for the first few months but today t...
  • sophialouise12
  • Regular
  • 428 Views
  • 1 replies
  • 0 likes
  • 428 Views
  • 1 replies
  • 0 likes

Problemas com plano familiar

Duas contas foram excluídas do plano familiar. Ao reenviar o convite, é informado que o endereço é diferente apesar de ser o mesmo.Como solucionar?

  • Newbie
  • Duas contas foram excluídas do plano familiar. Ao reenviar o convite, é informado que o endereço é diferente apesar de ser o mesmo. Como solucionar?
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Contas excluídas

Seguinte, tenho uma conta familia, e hoje recebi email de que se o pessoal aqui de casa não colocasse o endereço eles seriam excluidos da conta, então falei para eles entrarem e colocarem o endereço da nossa casa, porem eles colocam o endereço e da q...

  • Casual Listener
  • Seguinte, tenho uma conta familia, e hoje recebi email de que se o pessoal aqui de casa não colocasse o endereço eles seriam excluidos da conta, então falei para eles entrarem e colocarem o endereço ...
  • paulafatec
  • Newbie
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Problems with Families and countries

Hey.I'm having a similar problem. My girlfriend and I are living in Norway, and we're both Portuguese. She just moved in recently so her phone number is still the Portuguese one. I don't know if that's what's stopping her from using the Spotify famil...

  • Newbie
  • ...hat's what's stopping her from using the Spotify family, but when I send her the invite, she cannot get in because it says that we need to be living in the same address. Which we are. What i...
  • Alejandro_C
  • Spotify Legend
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Premium family

HiI started a premium family account.I inviter my family And their premium accounts works well, but when Finarly sat down And whent on Spotify (on the app) it still says that i have a free account, but on the webside it says that im premium, ( i made...

  • Newbie
  • Hi I started a premium family account. I inviter my family And their premium accounts works well, but when Finarly sat down And whent on Spotify (on the app) it still says that i have a free a...
  • Tom
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

No funciona el domicilio del plan familiar

He tenido 4 meses funcionando mi cuenta de plan familiar y hoy ha expulsado a todos los invitados y al ingresar el domicilio dice que no coincide. Qué sucede ?

  • Regular
  • He tenido 4 meses funcionando mi cuenta de plan familiar y hoy ha expulsado a todos los invitados y al ingresar el domicilio dice que no coincide. Qué sucede ?
  • cadmielp
  • Roadie
  • 2626 Views
  • 18 replies
  • 0 likes
  • 2626 Views
  • 18 replies
  • 0 likes

Problema de pago plan familiar

Hola,Me dieron de baja el servicio y no lo puedo renovar.Ya me intentaron dar una solución pero no hubo caso alguno, me comunique con un asesor de mi banco y tarjeta MasterCard. Me dijeron que la entidad emisora de la tarjeta (MasterCard) no opera má...

  • Casual Listener
  • Hola, Me dieron de baja el servicio y no lo puedo renovar. Ya me intentaron dar una solución pero no hubo caso alguno, me comunique con un asesor de mi banco y tarjeta MasterCard. Me dijeron que ...
  • jeropaiva
  • Casual Listener
  • 438 Views
  • 2 replies
  • 0 likes
  • 438 Views
  • 2 replies
  • 0 likes