Type in your question below and we'll check to see what answers we can find...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
My Question or Issue
I got an email saying I have to reverify myself as a student. I have clicked on the link to do so, but it takes me to the page advertising Hulu and newly added Showtime. I can't figure out how to reverify my account!
Solved! Go to Solution.
Hey again @caitlintran,
Thanks for keeping us in the loop.
Please keep in mind that the discount lasts 12 months at a time, with the option to renew a maximum of 3 times as long as you're eligible.
If you've exceeded 4 years of availing the discounted rate, you won't be eligible to renew the discount on your account.
If that doesn't help, we'd recommend reaching out to one of our support channels by following the link here. This way, our support team can investigate further behind the scenes for you.
Let us know how it goes 🙂