pay

[tetelar]

hello

Plan

Premium student

Country

brazil

Device

notebook dell

Operating System

Windows 10

My Question or Issue

I put all my debit card numbers from my savings account, but it failed and told me to try another card.

coloquei todos os numeros do meu cartao de debito de poupanca da caixa e nao foi pra frente o pagamento. oq faço?

[Yordan]

Hi @tetelar!

In order for the payment to go through successfully, make sure that:

• Your credit card is issued in the same country as the country of their Spotify account. You can check your account's country settings on your account page.
• Your card is open for foreign, recurring and online payments.
• You need to have set up a 2 factor authentication.

Once you've checked these, you can try subscribing again by using:

• an incognito / private window
• another browser
• a different device
• a different network / mobile data

Hope this helps. Cheers!