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Plan
Premium
Country
India
im on a prepaid individual plan right now (monthly @ 129rs/month). the 12 months prepaid individual plan's price is 299rs with a special offer tag, theres also another like "299rs/month after the offer period". what exactly is this? will the plan price go up after an year from 129 to 299 if i choose the special offer?
Solved! Go to Solution.
Hey there folks,
Thank you for reaching out here in the Community
@NUMBERS0689 You can get the current offer for 299 per year but after the year has passed if you don't cancel/change plan - you will be charged 299 per month.
@5wb88nk1gg08b93hxu7r To check if you'll need to request a refund from Spotify for the charges, you'll first need to take a look at your Receipts page. If you don't see extra payments there, it's possible that they show on your bank statement as pending/processing. If a payment is pending it means that you should receive them back automatically in a few days.
Hope this helps. If anything else comes up, the Community will be here for you.
I paid for a Premium account and it's working well for a few days but now my account changed back to being Free. I tried logging out and in but it doesn't help, also tried re-installing the app but nothing happened. When I logged in to your website and check my account, it says Premium Subscription, but on the app on my phone and laptop it says Free. I'm pretty sure I paid for a Premium account. Any help? Hassle for someone who really likes listening to music.
Me too... pleasae i nedd help to resolve it!! I changed my phone.. when y login... my supscrition is free... but y payd every month!
HELP!!!
Same boat, it was working fine, then all of a sudden all my accounts were logged out and when i signed back in it was free. The website says Premium for sure. I signed out and reinstalled the apps and did all that stuff. Haven't heard from anyone yet either. Spotify staff, help us pleaseeee!
I upgraded to Premium using my desktop. On my phone and ipad, my account is not updated and still is FREE. I tried logging out and in on my phone but problem not resolved. How do we get in touch with the company?
I'm having the same issues was working logged out and no longer worked and set to free upon logging back in
No, because I think the problem was that I got the deal on the website and since it wasn't a new account (and because I didn't get the subscription while logged in) it just didn't pick it up. It sounds like its redundant and it should have but whatever, I'm just glad it works. If for some reason I do get charged, I will let you know but so far no extra charges.
It's the same with me, yesterday I paid premium and now it says it's in free suscription when it is supposed to be premium, very bad service, we don´t have even a number where to communicate this with spotify...
How long did they take to answer?
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