3 month premium shows up as 1 on app

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3 month premium shows up as 1 on app

cerns
Casual Listener

Plan

Premium

Country

Singapore

Device

Huawei Honor Play

Operating System

Android 9

Question

I just bought and redeemed a 3 month gift card for Spotify Premium. However, on the mobile app it shows that I have only 29 days before I need to go online whilst the account webpage and email receipt from Spotify just shows the 3 months of premium I bought as accounted for. Is there any separate reason for the time till I need to go online and my premium subscription time to be different, or is there an error in the app and if so how am I to resolve it.

 

Many thanks in advance 

 

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Solution!

Re: 3 month premium shows up as 1 on app

Rock Star 6
Rock Star 6

Hi @cerns ! :)

Spotify needs to reconnect online every 30 days to capture any royalties for streams and to check whether your subscription is still active. Your 3 month subscription should not be affected by this, so long as you go online at least once every 30 days (in the event you do a lot of offline listening). You can also see the exact date Spotify would need to be renewed from your account page online.

Hope that helps clarify and have a great day! 

Bethany_DawnRock Star 6
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Note: I'm not a Spotify employee.
1 Reply
Solution!

Re: 3 month premium shows up as 1 on app

Rock Star 6
Rock Star 6

Hi @cerns ! :)

Spotify needs to reconnect online every 30 days to capture any royalties for streams and to check whether your subscription is still active. Your 3 month subscription should not be affected by this, so long as you go online at least once every 30 days (in the event you do a lot of offline listening). You can also see the exact date Spotify would need to be renewed from your account page online.

Hope that helps clarify and have a great day! 

Bethany_DawnRock Star 6
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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