Account Issues

[DMK1958]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I am currently payment $11 for some time;   I get ads after every single song.  I thought I was payment for Premium service.   So, what service am I payment for?

[Vasil]

Hey @DMK1958,

Thanks for reaching out! 
 

The Premium service of Spotify allows for uninterrupted music listening without any ads appearing in the way.
If you're seeing ads during music playback while on Premium, I can think of two scenarios why this might be:
 

• Your payment may not have gone through. It's a good idea to check your receipts page and to verify if the amount has been deducted from your payment account.
• Your payment may have gone through, but you may be logged in to a different Spotify account that is on the free service. You can verify if you're on Premium by checking your account overview page.

Tip: This FAQ article should be of further assistance to you just in case. 

If any further questions arise, don't hesitate to let us know. We're just one post away 🙂