[Australia] - "We're sorry but you're not able to redeem at this moment" error

[Aellerbock]

Registered interest as was already a premium subscriber - recieved email that the google mini was now available that i had reserved on the 24/4/19.

I have clicked the 'get it now' link everyday since then up until today where i am posting for help on the matter.  

'We're sorry but you're not able to redeem at this moment.'

If i have missed this now due to never being able to redeem that's really upsetting

I have an Australian account.

[Billy-J]

Hey @Aellerbock, and welcome to the community.

Hope you're doing great! 

Can you let me know if you're the owner of a Premium for Family plan or an individual Premium subscriber?

Keep me updated 🙂 

[Morshed1]

I am in the same problem. I subscribed for premium for family package .

[Aellerbock]

Hi There,

I am the owner of a Premium Family Subsciption.

[Aellerbock]

I am the owner of premium for family.

Cheers

[Billy-J · Accepted solution]

Hey @Aellerbock.

Thanks for the reply! 

Could you try this using a different browser or incognito mode? If this doesn't help, please let me know if you've received an email from Spotify regarding this offer (and make sure that you're logged out of your Spotify account).

Let me know how this goes 🙂  

[gherbig]

I have had a similar problem. I followed the link through the Spotify site to claim the mini, managed to submit an order successfully, only to have Google cancel the order without cause.

After questioning it for a number of days with Google the only resolution they could offer was to suggest I go through Spotify to order it again.

But, alas, Spotify won't let me reorder because it is has already been redeemed.

Surely Spotify can acutally reset the redemption switch on the account to reprocess the order.

[Morshed1]

Thanks for response...I tried everything as you said but it does not work.

[TotesOats]

I keep getting a sorry you can't redeem right now message. I never received an redeem code in my email either. 

[Maddieggm]

I have also had the same issue. There was no where to confirm if there were any of the promotional product left before I signed up. If I  knew there were none left I would not have joined at this point in time.

Will I be able to redeem the promotional product at all? The notification wasn't clear about this at all.

[Billy-J]

Hey folks!

Please give this another try in 24 hours. If you’re still having issues - please send me a screenshot of what you’re seeing (make sure to hide sensitive info when posting to the community).

Let me know how this goes! 

[Katerina · Accepted solution]

Hey there folks,

Thanks for reaching out in the Community regarding this.

If you're seeing the following message "We're sorry but you're not able to redeem at this moment.", we'd suggest giving it another try in 24-48 hours.

Let us know how it goes! We'll be right here if there's anything else we can help with in the meanwhile.

[Sweetz1]

Hi, I'm experiencing the same issue here.

"We're sorry but you're not able to redeem at this moment."

Any ETA on when this will be resolved? 

Thanks.