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Plan
Free
Country
México
(iOS 10, Android Oreo, Windows 10,etc.)
Mi pregunta o problema
Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help
Hey @ElizabethPR,
Thank you for reaching out to the Community and welcome.
If the PIN is not working when you try to redeem it, it could be related to different factors. First, we'd recommend making sure you've entered the correct characters. Since a zero looks like a capital 'O', a capital 'I' looks like a one, or a capital "S" looks like a number five, we'd recommend testing with these other characters to see if it makes any difference.
Also, since the card gets activated when it's scanned by the cashier, make sure that the receipt you have has the Spotify card registered. If it has a number, check if it matches the serial number (not the PIN) of your card.
Remember that the gift card must have been purchased in the same country where you are currently located and also match the country of your account.
Note: Keep in mind that after 4 attempts, you'll get an error message. If you do, you can try again after 24 hours.
Lastly, if the issue persists after 24 hours, we'd suggest contacting our Customer support directly so they can check the card and the account to help you further.
Hope this helps. If you have any additional questions, don't hesitate to ask.
HOLA ESTOY TRATANDO DE ACTIVAR UN GIFT CAR PERO INTRODUSCO EL PIN Y NO ME LO ACEPTA
Plan
Basic Individual
Country
USA
Device
iPhone 16 Pro, Macbook Air M2 2022
Operating System
iOS 18.2, MacOS 15.2
My Question or Issue
My gift card PIN is not working and will not apply to my account.
Bonjour,
Je me suis abonné en premium et je voudrais utiliser une carte cadeau spirit of cadeau / freemium pour régler. Je suis allé sur la page redeem mais le code à 4 chiffres de ma carte ne fonctionne pas. Est-ce que le code premium à taper est bien le code à 4 chiffres à gratter derrière la carte?
Est-ce que l'on peut contacter directement le service clients de spotify?
Merci pour votre aide et bonne journée.
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