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Can't redeem a giftcard

Can't redeem a giftcard

Plan

Free

Country

México

(iOS 10, Android Oreo, Windows 10,etc.)

Mi pregunta o problema 
Hey I bought a giftcard and when I wanted to redeem it, it says that the code is invalid, help 

Reply
Top Answer
OscarDC
Moderator

Hey @ElizabethPR,

 

Thank you for reaching out to the Community and welcome. 

 

If the PIN is not working when you try to redeem it, it could be related to different factors. First, we'd recommend making sure you've entered the correct characters. Since a zero looks like a capital 'O', a capital 'I' looks like a one, or a capital "S" looks like a number five, we'd recommend testing with these other characters to see if it makes any difference.

 

Also, since the card gets activated when it's scanned by the cashier, make sure that the receipt you have has the Spotify card registered. If it has a number, check if it matches the serial number (not the PIN) of your card.

Remember that the gift card must have been purchased in the same country where you are currently located and also match the country of your account.

 

Note: Keep in mind that after 4 attempts, you'll get an error message. If you do, you can try again after 24 hours.

 

Lastly, if the issue persists after 24 hours, we'd suggest contacting our Customer support directly so they can check the card and the account to help you further.

 

Hope this helps. If you have any additional questions, don't hesitate to ask.

33 Replies

HOLA ESTOY TRATANDO DE ACTIVAR UN GIFT CAR PERO INTRODUSCO EL PIN Y NO ME LO ACEPTA

 

Gift card purchase for 12 months of Premium and it will not accept the code. Need help getting it to work/load on his app.

can 't tell if it 0 or O try both of them

Plan

Basic Individual

Country

USA

Device

iPhone 16 Pro, Macbook Air M2 2022

Operating System

iOS 18.2, MacOS 15.2

 

My Question or Issue

 

My gift card PIN is not working and will not apply to my account.

Con anterioridad a había pagado Spotify con tarjeta el plan de 69 para estudiante, pero ahora lo intenté pagar con una tarjeta de regalo de 129 y no me lo permite

Ya intenté varias veces

Bonjour,

Je me suis abonné en premium et je voudrais utiliser une carte cadeau spirit of cadeau / freemium pour régler. Je suis allé sur la page redeem mais le code à 4 chiffres de ma carte ne fonctionne pas. Est-ce que le code premium à taper est bien le code à 4 chiffres à gratter derrière la carte?

Est-ce que l'on peut contacter directement le service clients de  spotify?

Merci pour votre aide et bonne journée.

Gift card PIN won't accept

I Type in the 11 digit number but it won't work.. It seems to be 8 capitalised letters the last three letters are printed backwards WEQ

Compre una tarjeta de regalo la canjie y no se ve reflejado

Hi, I bought a 1-month subscription voucher for R66 from my retailor store in South Africa this morning but can't redeem it 

I am having this EXACT same problem, but in Japan.
I need a Spotify representative to get directly in touch with me about this.  I purchased these gift card codes for myself from Amazon.co.jp almost a year ago and 4 out of 5 of them don't work!!!

when i write the code it tells me that "Sorry, it appears that your Premium subscription code is incorrect. Please try again or contact customer support if the issue persists." even thought I'm sure that the code is right, so what is the problem here?

Help with giftcard

Does anyone know how the **** to get in contact with Spotify customer support directly???  Do they not even have a customer support department???  Been trying to get in touch with them for MONTHS now!

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