Canceling Subscription for Grand Pa

[asaneesa]

Plan

Premium

Country

Malaysia 

Device

Samsung Galaxy S9

Operating System

Android Oreo

My Question or Issue

 My grandfather created 2 Spotify accounts, and one of them is subscribed to the premium plan. He wants to cancel the subscription but forgot to which profile he purchased it, it's username and password. 

The bank keeps charging his card monthly, please help thanks!

[Keanu_C]

Hey @asaneesa Welcome to the Spotify Community!

Do you still have access to the email that the account is associated with? If so you can look for the reciept from Spotify in that email and within the contents of that email there should be your Username and Password. 

Happy Listening

Keanu_C