Cannot update payment card

[luis_soares]

Plan

Family

Country

Portugal

Device

(iPhone 12)

My Question or Issue

Hello,

Im trying to update my credit card and I get this message:

"Unfortunately, there is no support at the moment to make this type of change to your subscription. Contact our customer service team who can help you further."

This is happening for a while now! Since the date of the next bill is near, is there any other way to change the credit card? 

[Mihail · Accepted solution]

Hey @luis_soares,

Thanks for reaching out and welcome to the Community.

Could you let us know if the same error message comes up when you try updating your payment info using an incognito tab or a different device altogether? Sometimes data stored in you browser can cause such issues and this is a simple way to avoid them.

It's also a good idea to check with your bank and make sure that the card is enabled for secure international transactions and has sufficient coverage.

Keep us posted! We'll be happy to lend a hand if you need more help.