Changing credit card

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Changing credit card

altancred
Visitor

Hi there

 

 

I have recently had to change my credit card. How do I alter my details so that my Spotify account isn't cancelled?

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Re: Changing credit card

Moderator
Moderator

Hey there,

 

Thanks for reaching out here in the Community about this!

 

We'd recommend checking the steps to update your payment information in this support site article.

 

Keep in mind that any changes you make will take effect on your next payment.

 

Hope this helps! If there's anything else we can help with, don't hesitate to give us a shout in the related Help Board. We'll be happy to take a look there.

 

Have a lovely day :)

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Re: Changing credit card

Taylor
Community Legend

Hi, and welcome to the community!

 

You can visit your subscriptions page then select 'change payment method or card details'. Follow the steps from there and your payment details will be changed.

 

Anthony :)

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Re: Changing credit card

Sambustos
Newbie
I need to change credit card asap the credit card Spotify has on file its cancelled. I have been trying to leave this message on contact us but with no success until now I hope you get this message. Thank you

Re: Changing credit card

Peter__
Community Legend
@Sambustos - Can you not change your card here?
https://www.spotify.com/account/subscription/change-payment/

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Changing credit card

Bandildo
Newbie

Hello,

 

Is there a limit/restriction on the amount of times I can change my credit card? Since I will be using MBNET, a service that creates a temporary card valid for one month, I will need to change it monthly. Do I risk getting my account blocked or canceled?

 

Thanks!

 

Edit: I'll also take the oportunity to ask if the credit card has to be from the same country as my account (I'm an expat living in Finland, while the MBNET service is from my Portuguese bank account).

Re: Changing credit card

Peter__
Community Legend
Yes, your payment card and Spotify registered country must match.

I suspect you may have issues with MBNET, we have seen it before as when you set up a Spotify subscription there are normally two charges, one for 0.00 to verify the card exists then another payment for Premium.

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


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Re: Changing credit card

Marsh1960
Newbie

My credit card has expired and I need to change, but when I log in, the website defaults to the language of the country where I am working rather than English and I can't understand what's on the screen. It's been a few days since I got the email re payment failure- will I be ok till next weekend, or can I get the website to show me English?

 

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Re: Changing credit card

nobby_nz
Visitor

Hey,

I've been trying to change my credit card details but I keep on getting the message, "oops something has gone horribly wrong" and this has been happening for 3 nights now. I'm in danger of losing my Spotify premium account - what do I do??

Re: Changing credit card

boizoe
Newbie
I had student discount account but my last make payment failed because my wallet was stolen so now I have a new credit card but when I'm trying to make payment using my new credit card it said something wrong with payment and I know my credit card is valid.

Re: Changing credit card

ellenives
Newbie

It doesn't give me that option.  It looks like I'm signing up for the first time.

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