THIS IS BS... I JUST WANNA SCREEEAM!!! but who'll listen... I tried everything suggested.. right up to clearing payment and cancelling.. then when it comes back and I select USE CREDIT CARD.. it just spins and spins and spins... #$^#$#$^#^#^
I'm having the same issue, Tucker. I even went so far as to disable my adblocker on my browser and still no luck. Hopefully someone who actually works for Spotify's billing/payment department will see this and fix the problem.
They'll help you out. They take, at the most, 24 hrs to get back to you.
Don't forget to check your spam folder for responses as they may end up there.
If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from a no-reply address) and one of the customer services agents will get back to you.
osorniosRock Star 23
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Canceling the subscription is the only solution that I found to changing credit cards. I tried three times over 6 weeks and no luck. Maybe I renew and maybe I don't. Spotify needs to jolt their support guy (there must be only one) and get him to change this.
Seems that without cancelling you can't change card if new card issuing country differs from old card. Another issue to solve for EU. Same time, updating card info without changing country maybe works without cencellation.