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I'm trying to change from premium to duo. But I get a notification I can't because I'm either not eligible for the subscription of I already have the subscription or I don't have any stored payment methods.
My premium is being paid by Visa, so I guess I have a stored payment method?
I have already tried in incognito as suggested in a similar question here, but that did not work.
Solved! Go to Solution.
Thanks for providing us with the requested details.
In case this persists across different devices and connections and also when using an incognito window it'd be a good idea to get in touch with our friends from the customer support team.
Check out this help page on how to do that.
Hope this helps. Let us know if you have any questions.