Changing plan won't let me

[MacDougall66]

My Question or Issue

Won't let me upgrade from premium to duo no matter what I do. Why? 

[OscarDC]

Hey @MacDougall66,

Thank you for reaching out to the Community and welcome. 

To make sure we're on the same page, are you changing your subscription directly from the app? If not, we'd recommend opening the Spotify app > Settings > Premium plan > See available plans. If the issue persists, we'd also recommend trying from another device, using your own account to see if it makes any difference. Keep in mind that if you're using Google Play Billing to pay for your subscription, you can only change the plan using the same payment method.

In case you're receiving any error messages, include in your next response the screenshot with the error so we can take a better look.

Hope this helps. We'll be on the lookout